Sooner or later, every subscriber has questions about how to call the MTS operator, since not in all cases it is possible to solve problems and questions on your own.
Despite the fact that now there are a lot of services for independently managing your SIM card and number, such as a personal account, a mobile application, in some situations you just need to call a specialist. This happens, for example, if you want to block or unblock your number. It is also very common to turn to a consultant if money leaves the balance, but the client does not know where.
How to call the MTS operator
To understand how to call an MTS operator and how to reach a real person and not a robot, we have collected for you all the current and current MTS company numbers.
- The official website offers all network subscribers the MTS operator number: +7 You need to call the MTS mobile operator using this number if you are roaming abroad or if you live in other countries.
- Customer support phone number: 0890
- For those calling from home or mobile phones of other operators: 8 800 250 0890 is a single reference number;
The MTS operator number 8 800 250 0890 is multi-channel. It operates throughout the Russian Federation, and you can call here from both landlines and mobile phones. In our experience, calling the MTS operator on this number is really easier than calling the support service - 0890 is a toll-free MTS number.
MTS: roaming in Crimea 2021
The only operator from the “Big Four” that is represented on the peninsula, albeit unofficially, is MTS. In April 2021, MTS separated Crimea into a separate region (initially it belonged to the Krasnodar Territory).
For MTS subscribers in Crimea there is national roaming. The company offers several saving options for those who travel to the peninsula with their SIM card.
- “Home package Russia” (subscription fee - 10.50 rubles per day of use)
- “Home package Russia+” (subscription fee - 104 rubles per month)
- “Everywhere is like home Russia” (subscription fee - 3.20 rubles per day)
Attention! Options are not available for all tariff plans. Read the descriptions about which specific options apply to which specific tariffs.
The tariffs of the “Smart” line are considered the most profitable for trips to Crimea.
You can also read about basic prices for communications when traveling around Russia in a separate news on the MTS website.
Instructions on how to call the MTS operator for free
- Call 8-800-250-0890 if you use the services of mobile operators other than MTS or call from your home phone.
- Dial the MTS operator number 0890 if you are a subscriber to this network.
- After that, wait until the voice menu is announced, then press the 1 button, after 0.
- Now is the stage when the autoinformer will ask you to evaluate the operator’s work. You will need to select and press the 1 or 0 button.
- Now you will need to wait until a “live” human operator answers your questions. This usually takes a few minutes, but if the lines are congested, the wait may take longer. Lately, subscribers have been responding that they don’t have to wait long.
Number for calls from all operators
You can call the support service both from MTS and from other operators and landline phones to a single toll-free number 8 (800) 250-08-90, valid throughout Russia.
You will be greeted by the voice menu of the MTS help desk, where you will need to press first 1 and then 0. Here the automatic informant will ask you to evaluate the work of the MTS technical support consultant, for this you will need to press 0 or 1. Then you will only have to wait for the operator’s response. A call to the subscriber service to this number of the MTS operator is also free. For reference, it is not necessary to listen to the robot completely; you can interrupt it by pressing buttons (see the video).
How to call the MTS operator from a mobile phone
To understand how to call the MTS operator from a mobile phone, you will only need to read our first instructions.
The difficulty lies in the fact that the number for MTS network subscribers is 0890 , which MTS subscribers can call not only from Russia, but also from the countries of the former CIS. This number is the same for everyone. This is why the wait time can exceed 20-30 minutes. But so that you don’t have to wait so long, we conducted an experiment and chose the easiest and fastest way to contact the MTS operator.
- first dial the number 0890.
- wait for the voice menu, which is difficult for many. It is quite difficult to understand which button to press. To make it easier for you, use a proven combination of numbers. Do not wait for the robot to voice all the points, but immediately press the button 2 and then 0 .
- Then you will be asked to rate the quality of service. Press 0 or 1 as you wish.
- That’s it, now all you have to do is wait for the operator’s response. It depends on your luck, but at least you will save time listing all the menu items.
Due to the extreme congestion of this line, it is much more convenient to call the MTS operator from a phone number belonging to other companies. But if you have no choice, then you will have to wait.
And the waiting period can really drag on for a long time. This is due to the huge flow of calls that arrive at the Call Center at a rate of several hundred per minute. Now that you know how to call the MTS operator directly, you can write down these phone numbers in case you need urgent help or have questions.
Contact numbers in Crimea
To communicate with the MTS Russia operator in Crimea, 2 numbers are used:
The first one is 0890; only MTS subscribers can call this number.
The second operator number, unlike the first, can be called from all operators and the call will be free. Another advantage of this number is that the connection to the operator occurs in 90% of cases.
If you are from Ukraine, then you can call the help center by calling the MTS operator +38(050)508-11-11, the call will be free.
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How to call an MTS operator from Crimea?
Now that Crimea has become part of Russia, many subscribers are experiencing difficulties when it comes to calling the MTS operator from Crimea.
There is nothing complicated about this, because if you purchased a package of services on the territory of the Russian Federation, bought a SIM card there, then you can call the MTS operator using the same numbers:
- 0890 – if you call from MTS mobile phones;
- 8 800 250 0890 – if you want to call from a mobile phone of other operators or if you are dialing from the city network of the Crimean Peninsula.
Calls to these numbers will be free, but you will have to spend time to get an operator to answer you, not a robot.
If you purchased a SIM card in Ukraine, then you need to activate the roaming service. In this case, you need to dial the number +38-05-05-08-11-11 . Calls to this number are paid, and you will have to wait quite a long time. Sometimes you can get lucky and get a response quickly.
Ukrainian MTS subscribers can call the short number 111 , but there are two nuances:
- Only MTS subscribers can call this number.
- Calls from Crimea are paid.
Tariffs in Crimea for communications, Internet and abroad
If you do not know how to call the MTS Russia Crimea operator, first call the help desk of your network. On the territory of the peninsula, after connecting to Russian mobile communications, only one tariff is valid - “Super MTS Crimea”. That is why there is no need to choose from dozens of offers; everything you need is included in one tariff. Let's take a closer look at all the advantages of this choice.
First of all, what catches your eye is the Krasnodar numbers (+7978). This is due to the fact that the company is located in this city, where the main office is located. If you need to contact an operator, support service or dial a hotline, their number is: 8 800 250 0890. All the necessary numbers and brief information are on the back of the tariff plan that each new subscriber receives.
The tariff offers on a basic basis:
- 20 minutes online;
- sending and receiving SMS/mms;
- high-quality 3G coverage;
- tariffication of traffic by volume or payment per day.
If you don't have enough minutes, you can connect to unlimited. It costs 1.5 rubles per day and is charged only upon use. To quickly order it, send an SMS with the text 868 to number 111. The key combination is as follows: *111*868# and call. Within 24 hours (usually 10 minutes) the tariff will be activated and the corresponding SMS will be sent.
Writing a complaint against MTS: how to properly file a complaint on the official website
How to call an MTS operator in roaming
For those who are in another country, you need to know how to call the MTS operator while roaming.
+7-495-766-01-66 When dialing from an MTS SIM card, the call will be free.
If you have left your home region and want to call the MTS operator from another region of the Russian Federation, then call the same two numbers:
- 0890 or
- 8-800-250-0890
Important: the MTS operator number must be dialed in international format, adding +7 in front.
Dialing from a smartphone
Technical support in Crimea is available via a single mobile phone number 8-800-250-0890 or the short version 0890 . In the second case, the subscriber is automatically directed to the tone dialing menu. Here you need:
- Select the region “Crimea”;
- Select dialing menu, default, number 3;
- Choose to call a live specialist.
Calls from mobile devices to both numbers are made free of charge from numbers in the MTS network. When calling 8-800-250-0890 , the subscriber is taken to the voice menu. This is a mandatory procedure; you will need to listen to the operator’s current advertising offers and familiarize yourself with the terms and conditions of technical support (recording a call, a short wait). Following the voice menu prompts, the subscriber will be taken to a conversation with a technical support specialist.
Alternative ways to contact the MTS operator
If you were still unable to call the MTS operator, and you still have questions, you can contact us through the MTS feedback form.
Here https://anketa.ssl.mts.ru/ind/feedback_mob/ you can fill out the feedback form. You will need to tick the box which application you want to leave:
- leave a claim;
- report fraud;
- Ask a Question.
If we are talking about fraud, then you will need to indicate the type of fraud. Then fill out a form indicating your data, full name, passport number, contacts and the form of response convenient for you: by phone, by email, by SMS.
Call from an MTS number to an operator
It is assumed that you have an MTS SIM card, with which the call will be made. You need to call the number 0890, which, as a rule, is known to many network subscribers. But besides it, there are two more short and unfamiliar numbers, namely 08460 and 0605. The operator’s website contains information that 0605 is intended only for VIP clients, however, as practice has shown, they answer everyone!
So, here's what you need to do:
- Dial any of the numbers listed: 0890, 0605 or 08460;
- Wait until the system tells you about all the company's news and offers and as soon as the robot offers to enter keys in the voice menu, press 2 and then 0;
- Ignore messages about quality of service. Just press 1 or 0 ;
- At this stage, the robot will inform you that a specialist will respond within a few minutes. All you have to do is wait the specified time and tell us about your problem.
Using MTS services in Crimea
It is quite obvious that the overwhelming majority of new MTS Russia subscribers need a kind of educational program using short numbers and codes, thanks to which various services, account status, etc. are checked. Therefore, we have prepared a small reminder for you, which we recommend keeping. Remember:
- To check your account, dial *100#;
- To check the remaining minutes, messages, and packet MB of GPRS traffic, dial *100*1#;
- If you have connected yourself or “On Full Trust”, the conditions of which we have already discussed in our other articles, debt verification for them is carried out using the USSD code *100*3#;
- To inform about activated paid services, dial *152#;
- To send a request for a call back, dial *110*subscriber number#.
Here, in general, are all the main nuances that a subscriber of the MTS Russian cellular network living in Crimea should know about.
