How to terminate a contract with the Tele2 operator and get your money back

How to terminate an agreement with Tele2 for the provision of communication services

Mobile operators have similar connection conditions.
But the methods for terminating concluded agreements vary depending on the provider and the reasons for deactivation. Refusal to further cooperate with the company manifests itself in two forms:

1. Temporary – blocking for a while, for example due to a long departure.
2. Permanent – ​​termination of the contract with Tele2 if you do not want to use the connection.

The agreement concluded upon receipt of the SIM from the provider is terminated. It reflects the key points on which work with the subscriber is based.

Withdrawing money from TELE2 - a radical method

The topic implies a complete refusal of the subscriber to receive service from the telecom operator. Procedure and recommendations:

1. Visit the TELE2 office with your ID and bank details. You can check the address of the nearest branch with a contact center specialist. He can send an SMS with the specified office address.
2. Submit an application for complete unilateral termination of the contract.
3. Wait for funds to arrive in the specified account. The phone number ceases to belong to the subscriber. The operator has the right to sell it to another client after a period established by the organization.

The procedure is similar to returning an erroneous translation. The waiting time lasts up to 60 days. Cash is not issued. All accumulated bonuses and special privileges “burn out.”

You can pay for various services from your Tele2 phone balance, just like with a bank card

Agreement and terms of provision of tele2 communication services

An agreement with a company is a form that is filled out based on the passport of a potential subscriber. Contains information about the person:

• FULL NAME;
• place of birth and citizenship;
• passport data or information from another identity document.

In addition to this information and standard provisions, the following is indicated:

• e-mail;
• date of conclusion;
• purchased equipment;
• tariff plan.

A so-called code word is invented and a contact number is indicated. This allows you to make the necessary changes in agreement with the subscriber.

The document contains fundamental points. It must include:

• rights and obligations of the provider and user;
• selected tariff;
• payment procedure for services provided;
• conditions and procedure for termination, modification and suspension;
• responsibility of the parties.

It is recommended that you read the document before accepting and signing it. Subsequently, this will help to achieve what is right and avoid delays.

An agreement for the provision of Tele2 communication services is issued to the client. The second copy remains in the salon, from which the data will subsequently be transferred to the database.

How to get a copy of the Tele2 contract with a stamp

Usually the agreement is transferred after purchasing a SIM card. If lost, it is possible to restore the Tele2 contract with the subscriber by personally contacting the communication center with a passport. Receipt for a third party is carried out by certified power of attorney.

Methods for blocking a Tele2 SIM card

As mentioned earlier, the Tele2 operator has provided several ways to independently unlock the SIM card. In fact, all of them are universal and can be used by subscribers regardless of the reason for which the need for blocking arose.

You can block a Tele2 SIM card:

• Through your personal account;
• By calling the operator;
• By contacting the customer service center.

• Attention
  Voluntary blocking of the SIM card allows you to subsequently restore the SIM card at any time. In this case, the previous number, balance and previously connected services are retained.

  Let's take a closer look at the above three methods of blocking a SIM card.

  1. Personal account “My Tele2”. Speaking about how to block a Tele2 SIM card, first of all we should talk about the capabilities of your personal account. You can temporarily block a number through your Tele2 personal account. If you are not yet registered in the self-service system, then go through a simple authorization procedure by following the link my.tele2.ru . After this, in the main menu, open the “Tariffs and Services” section, then select “Voluntary blocking”. Subsequently, you can activate the Tele2 SIM card back in the same way.

  2. Reference and information service. It is possible to block a SIM card by contacting the contact center. To do this, dial 611. To call the Tele2 operator from a landline phone and numbers of other operators, use the number. After waiting for the specialist’s response, inform him of your desire to temporarily block the number. Before blocking a Tele2 SIM card, the operator will ask you to provide your passport information.

  3. Tele2 office. If none of the above methods suits you, you can block your SIM card by contacting the nearest Tele2 office. Be sure to take your passport with you, otherwise the office employee will not be able to help you. If you are not the owner of the SIM card, then you will need a notarized power of attorney from the owner of the SIM card.

  SIM card blocking is free. When restoring the number, you will have to pay 50 rubles for a duplicate, and this amount will be credited to your balance.

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How to terminate a contract with Tele2

There is a need to refuse services if the connection used is not relevant. There are two ways to terminate an agreement with Tele2:

1. By contacting the customer service department. Used when there is money in the account. You need to come to the office with your passport and fill out an application. After reviewing the application, the SIM is blocked. To return funds from the balance, indicate in the application where to transfer the money.
2. No personal appeal. You just need to stop using SIM. After 180 days (assuming a zero balance), the agreement is terminated automatically at the initiative of the subscriber. After six months, the number will be transferred to another person.

Temporary blocking is also available. This is done on the hotline, as well as in the customer service department. For suspension, passport data, number and code word are provided. Unlocking can be done at any time.

Terminating an agreement with a provider is a simple process. And if there is an urgent need to cancel the agreement, this can be done in the sales showroom.

How to block a Tele2 SIM card?

Read this article to the end and you will learn everything about what options exist for blocking a Tele2 SIM card. Video instructions on how to block through your personal account.

The phrase “block a SIM card” can be pronounced with one of three meanings:

1. The SIM card is lost and needs to be temporarily blocked to prevent it from being used.
2. A SIM card is not needed for some time, for example, while on vacation abroad.
3. Tele2 services are not needed at all, we are changing the telecom operator.

In 95% of cases, “block SIM card tele2” means termination of the contract (third meaning), but let’s start in order.

If you have lost your SIM card, then first of all you need to block it through the operator’s support service. In my practice, there have been cases when people lost their SIM card and did not block it, as a result - a debt of several thousand rubles and the responsibility to pay it lies with the owner. That is, according to the contract, even if your SIM card is stolen, you are obliged to inform the operator about this in order to remove financial obligations from you. This is especially important when traveling in roaming, since there the balance of your phone can sharply decrease. If you lost your SIM card on your home network and you don’t have a lot of money on your balance, it’s not so scary, but it wouldn’t hurt to be on the safe side. My advice: if you lose your SIM card, immediately call the Tele2 operator and block the card.

Now about how to block a Tele2 SIM card if it is not needed at all.

This procedure is called “Termination of the contract”. There are two ways to terminate a contract with a mobile operator:

• Go to the communication salon and write an application to terminate the contract. Here I would like to give useful advice based on my own experience: request a copy of the application for termination with a note indicating acceptance of such an application. No one can be 100% sure that your application will not be lost or that little else may happen. With such a copy, no one can force you to pay debts that are not yours.
• Break the SIM card and do not use it for 4 months. It is desirable that the balance be equal to 0 and no services or credit payment method should be connected to the balance. Read how to disable all paid services of Tele2 here, and do not forget to check your subscriptions on Tele2, this is also important. According to the terms of the agreement with Tele2, if you do not use the number for more than four months in a row, it is blocked and can be put on free sale. In the contract, you seemed to have agreed in advance that if I don’t use the number, consider it a notice of termination.
• More recently, another way to block SIM cards has appeared - transferring the number to another operator (MNP). I discussed this issue in detail in this article. In short: You contact another operator’s mobile phone store and transfer the number to them for service, while your Tele2 SIM card is blocked.

How to block Tele2 SIM cards for a while?

This blocking in Tele2 is not very different from the first option, therefore, if you can use the SIM card within the next four months, then it’s better not to block it - less problems. If you leave for some time and cannot use a Tele2 SIM card for more than 4 months, it is better to block the card temporarily through your personal account on the Tele2 website.

To do this, log into your personal account, go to the Tariff and services section and click on the button in the menu on the left “Voluntary blocking”. A new page will open.

How to block a Tele2 SIM card

On this page you will see a “Go to blocking” button. After clicking, a new window will open, in which there will be a warning about the impossibility of unlocking it yourself and a “block” button. By clicking on this button you will block your Tele2 SIM card.

how to block a number on phone2

Finally, a short video on how to block a number on Tele2 through your personal account:

Tele2 agreement for the provision of communication services

The document is a form filled out using the passport data of a potential network subscriber. It must contain the following information:

1. last name, first name and patronymic of the client;
2. data on citizenship and place of birth;
3. basic information about the identity document.

Also, the Tele2 agreement with the subscriber includes the latter’s email address, place and date of registration, type of equipment purchased (if available), as well as a tariff plan. When registering, be sure to indicate a “code word” (invented by the client) and a contact number.

How to close a Tele2 number?

When you buy a SIM card, you become the owner of the corresponding number. If the number is no longer necessary for you, it makes sense to terminate the agreement on it so that the number is in no way connected with you.

How to terminate an agreement with Tele2?

To close the number, the owner must come to the operator’s salon with a passport or other identification document, if the SIM was not issued using a passport. The salon employee will print out the applications; only your signatures will be required. It is not possible to terminate the contract remotely, through the help desk or personal account, in Tele2. To terminate the contract, the account must have a positive balance. Take care of this in advance - some salons may not accept payment.

How to check your balance in Tele2.

In addition, if you do not use the SIM card for a significant period of time - at least 10 months, if the account balance is zero - the contract will be terminated automatically. You can read more about automatically closing a number in this article: What if you don’t use a SIM card for a long time?

How to return the remaining balance from a closed number?

You can indicate in the application for termination of the contract how you want to receive the balance from the account. This can be a transfer to a bank account or to another Tele2 number registered in your name. The money will be transferred within thirty days.

You can also transfer money to a Sberbank card before closing the number yourself. In this case, the funds will be received faster, but you will need to pay a commission.

How to close a number via the Internet?

There is no such method. In your Tele2 Personal Account you can block a number, however, this does not mean that the contract with you will be terminated.

If you do not have the opportunity to visit the salon to formalize the termination of the contract, then you can just wait. If you do not use the SIM card for a long time, it will close by itself. The main thing is that there are no debts left on it.

When will the room be closed?

After you write an application to terminate the contract, the salon employee will block the number, that is, you will no longer be able to use it. However, the termination procedure itself takes 30 days. Thus, for another 30 days the number will still be registered in your name.

It is recommended not to forget from time to time to check the list of numbers issued to you in Tele2 salons and close the unnecessary ones in order to avoid unnecessary confusion. To check the list of numbers, contact a salon employee. You will need to fill out an application. You can receive a list of numbers within three days in any way convenient for you: in the form of SMS, email, paper letter. In addition, you can receive it in person at the office by coming there after your application has been processed.

After termination of the contract, your number will not belong to anyone for some time (about a year), after which it will go on re-sale. Therefore, warn your friends in advance about your intention to close the number so that there are no misunderstandings.

Terms of provision of tele2 communication services

The corresponding document, available for study by the client both when purchasing a SIM and on the official website of the cellular operator, contains a general provision, as well as:

• information about the rights and obligations of the company;
• rights and obligations of the client;
• tariffs for company services;
• a system for making payments for the options provided;
• the procedure for terminating the Tele2 contract, as well as the possibility of making changes and suspension;
• responsibility and other data.

It is also recommended that you carefully study the document before concluding an agreement with the company.

How to withdraw money from TELE2 to a card

If you need to top up your bank card account, there are several ways to do this. It is first recommended to check the amount of available funds using the short command *104#.

On the official Tele2 website you can transfer money from an account to a card

Next, use one of the recommendations below:

1. Use the online service of the official website – market.tele2.ru. It clearly demonstrates how to withdraw money from a Tele2 SIM card. All you need is access to the Internet and detailed follow-up of the service prompts.
2. Using the short USSD command *145#. After dialing the combination, you must follow the instructions of your telecom operator. Be prepared, you will need access to the World Wide Web to confirm the operation.
3. Sending a special SMS message to number 145. This method of withdrawing money from TELE2 works without an Internet connection. So be sure to take it into account. SMS to number 145 is dialed according to the following principle: card (space) card number (space again) transfer amount in numbers. An example of such a message for the purpose of transferring 1000 rubles from an account: card 5434874957430719 1000. Next, click “send”. Ready. All you have to do is wait for an SMS confirming the success of the transfer.

Note. Sending funds is available to holders of Visa and MasterCard bank cards. Transfer to a Maestro card is possible if it is personalized. The operation takes up to five working days. The payment amount should not exceed 14,999 rubles (this figure is also the daily limit).

Don't fall for scammers! It happened that subscribers received an SMS from numbers 159, 145 or 135 with a confirmation code for a certain operation that they did not perform. A minute later, a call comes from an unfamiliar number. On the other side of the phone, in an exciting voice, a stranger asks to send him a code that he allegedly sent by mistake. After the owner of the SIM card gives in to persuasion and fulfills the requirements, the specified amount is debited from the account. The attacker uses the same money to pay for the purchase or service. Therefore, never send or show your secret code to anyone.

Transfer commission

Charging a fee for using the service directly depends on the amount and type of transfer.

The commission is calculated based on the size of the transfer. In the range from 50 to 400 rubles. The minimum amount is 10 rubles. The percentage of the fee for sending funds to the current account will be 5.75%.

Don't worry. The service will necessarily warn the user about the amount of the commission before making a transaction.

You can transfer from Tele2 to a card using a USSD request

How to get a copy of the Tele2 contract with a stamp

As a rule, a copy of the agreement is given to the subscriber immediately after purchasing a SIM card. However, if it was lost, it can be restored by personally contacting the company’s office with a passport of a citizen of the Russian Federation. The applicant’s representative may also request the provision of a document if he has a power of attorney. The application must be submitted in writing in the form proposed by the organization.

The responsibilities of the mobile operator also include providing any information about the contract, tariff plan and connected options upon request. The request itself can be submitted through the global network or office. You can also ask questions by calling the hotline.

How to block a Tele2 SIM card forever

Quite rarely, but situations still occur when you need to block your Tele2 SIM card forever. This operation involves terminating the contract with the operator. To do this, you must personally contact the Tele2 office and inform about your desire to terminate the contract for the provision of communication services. After this, the number will be blocked without the possibility of recovery. If you don’t want to contact the Tele2 office, you can block your SIM card by entering the PIN code incorrectly, and then the PUK code. Despite the fact that this method permanently blocks the SIM card, we recommend that you resolve this issue at the nearest Tele2 office.

Three attempts to enter the PIN code and ten attempts to enter the PUK code are allowed. If all of them are incorrect, the number will be permanently blocked, without the possibility of recovery.

This is where we will end this article. Now you know how to block a Tele2 SIM card. As you can see, there are several options, you just have to choose the one that suits you best.

How to terminate a Tele2 contract

The need to terminate the contract usually arises if the communication being used loses its relevance. The procedure can be carried out in two main ways:

1. Without going to the office. To do this, it is enough to stop using the SIM card for 180 days. A prerequisite in this case will be the absence of debt and a negative balance. After six months, the unused SIM card can be transferred to another subscriber.
2. Through the customer service department. This option is suitable for those who have funds saved in their SIM account. For the procedure, you must contact the office with your passport and fill out an application according to the provided sample. As soon as it is handed over to the employees and fully processed, the SIM card will be subject to untimely blocking. To return money from your balance, you must indicate the corresponding requirement in a written application.

How to block a Tele2 SIM card

[adsense4] The need to block a SIM card can arise for a variety of reasons. Most often, subscribers whose phone has been stolen or lost resort to this measure. In such a situation, the first thing you need to do is block the number. In addition, the need to block a SIM card may arise among subscribers who do not plan to use cellular services for a long time. However, other reasons are possible, but this does not change the meaning. [adsense1] In this article, we will look at how to unlock a Tele2 SIM card. There are several ways to block a number, and we will list them all below; all you have to do is choose the option that is most convenient for you.

Method number 2

You can also block a SIM card during a personal visit to any office of the Tele2 operator. The company's qualified specialists will tell you what to do if you lose your mobile phone and will quickly block your SIM card. When contacting the service center, you must have your passport

(or another identification document that was provided when concluding the contract) or a copy of the power of attorney from another subscriber, certified by a notary (in the event that you plan to deactivate a number that is not your own).

If you decide to completely abandon Tele2 services and connect to the tariff plan of another operator, then you will need to write an application to terminate the contract at the customer service center.

Method No. 1

The fastest and easiest way to deactivate a SIM card is to contact a representative of the operator. To do this you need to call the number 611

. After listening to the voice menu, you will be connected to the Tele2 call center. Next, you need to explain the problem to the operator.

You may be asked to provide the following information:

• The code word
  is a password set by the subscriber himself. The code word is valid only when contacting the Tele2 call center and replaces passport data. You can install it during a personal visit to the operator’s service center.
• PUK code
  is a personal unlock code, which is a combination of 8 digits. It is necessary to protect the SIM card from access by third parties. As a rule, the user receives a PUK code when purchasing a SIM card.
• Passport data
  or data from other documents that were presented when concluding an agreement with Tele2.

Method number 3

The methods presented above allow you to block your SIM card forever. If you decide temporarily

If you refuse Tele2 services (for example, due to a long business trip), you can suspend all offers using the “Personal Account” system on the operator’s official website.

To do this, you need to go to your “Personal Account” and go to the “Tariffs and Services” section. In the list of categories, select “Voluntary blocking”. In the open window, you need to familiarize yourself with the information presented, and then press the “Go to blocking” button. After this, a pop-up window will appear where you need to click the “Block” button.

It is worth noting that it is impossible to unblock a number yourself. To resume operation of the card, you must contact Tele2 customer support.

How to get an agreement with a cellular operator? | Nizhny Novgorod

Federal Law of July 3, 2016 N 230-FZ “On the protection of the rights and legitimate interests of individuals when carrying out activities to repay overdue debts and on amendments to the Federal Law “On microfinance activities and...

Article 7. Conditions for the implementation of certain methods of interaction with the debtor

1. At the initiative of the creditor or a person acting on his behalf and (or) in his interests, interaction with the debtor aimed at returning the overdue debt in the ways provided for in paragraph 1 of part 1 of Article 4 of this Federal Law is not allowed (direct interaction):

1) from the day the application for declaring a citizen bankrupt is recognized as justified and the restructuring of his debts is introduced or the debtor is declared bankrupt;

2) with the debtor from the moment of receipt of documents confirming the existence of grounds indicating that he:

a) is a person deprived of legal capacity, limited in legal capacity, including on the grounds provided for in paragraph 1 of Article 30 of the Civil Code of the Russian Federation;

b) is undergoing treatment in a hospital facility;

c) is a disabled person of the first group;

d) is a minor (except for an emancipated person).

2. In the event of failure to provide documents confirming the existence of the grounds provided for in paragraph 2 of part 1 of this article, their existence is considered unconfirmed.

3. At the initiative of the creditor or a person acting on his behalf and (or) in his interests, direct interaction with the debtor is not allowed:

1) on weekdays from 22:00 to 8:00 and on weekends and non-working holidays from 20:00 to 9:00 local time at the place of residence or stay of the debtor, known to the creditor and (or) the person acting on his behalf and ( or) in his interests;

2) through personal meetings more than once a week;

3) through telephone conversations:

a) more than once a day;

b) more than twice a week;

c) more than eight times a month.

4. At the beginning of each case of direct interaction on the initiative of the creditor or a person acting on his behalf and (or) in his interests, the debtor must be informed:

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1) last name, first name and patronymic (if any) of the individual carrying out such interaction;

2) last name, first name and patronymic (if any) or the name of the creditor, as well as the person acting on his behalf and (or) in his interests.

5. At the initiative of the creditor or a person acting on his behalf and (or) in his interests, interaction with the debtor aimed at returning the overdue debt through telegraph messages, text, voice and other messages transmitted over telecommunication networks, including mobile, is not allowed radiotelephone communication:

1) on weekdays from 10 pm to 8 am and on weekends and non-working holidays from 8 pm to 9 am local time at the place of residence or stay of the debtor, a known creditor and (or) a person acting on his behalf and ( or) in his interests;

2) total number:

a) more than twice a day;

b) more than four times a week;

c) more than sixteen times a month.

6. In telegraph messages, text, voice and other messages transmitted over telecommunication networks, including mobile radiotelephone communications, in order to return an overdue debt, the debtor must be informed:

1) last name, first name and patronymic (if any) or the name of the creditor, as well as the person acting on his behalf and (or) in his interests;

2) information about the existence of overdue debt (without indicating its size and structure);

3) contact telephone number of the creditor, as well as the person acting on his behalf and (or) in his interests.

7. In all messages sent to the debtor by the creditor or a person acting on his behalf and (or) in his interests, for the purpose of returning overdue debt by mail at the place of residence or place of stay of the debtor, the following must be indicated:

1) information about the creditor, as well as the person acting on his behalf and (or) in his interests:

a) name, main state registration number, taxpayer identification number, location (for a legal entity), last name, first name and patronymic (if any) (for an individual), main state registration number (for an individual entrepreneur);

b) postal address, email address and contact telephone number;

c) information about contracts and other documents confirming the powers of the creditor, as well as the person acting on his behalf and (or) in his interests;

2) last name, first name and patronymic (if any) and position of the person who signed the message;

3) information about contracts and other documents that are the basis for the emergence of a right of claim against the debtor;

4) information on the amount and structure of overdue debt, the timing and procedure for its repayment (if the rights of claim of the previous creditor in part have been transferred to the new creditor, the amount of the rights of claim transferred to the creditor shall be indicated);

5) bank account details to which funds can be credited to repay overdue debts.

8. All text in messages sent to the debtor by mail and in documents attached to them must be displayed in a clear, easily readable font.

9. The creditor or a person acting on his behalf and (or) in his interests, for direct interaction with the debtor through telephone conversations, is allowed to use only subscriber numbers allocated on the basis of an agreement concluded between the creditor or a person acting on his behalf and (or) in his interests, and the telecom operator of the contract for the provision of telephone services. At the same time, it is prohibited to hide information about the contact telephone number from which a call is made or a message is sent to the debtor, or about the email address from which the message is sent, or about the sender of the email.

10. Interaction with the debtor must be carried out in Russian or in the language in which the agreement or other document on the basis of which the overdue debt arose was drawn up.

11. The provisions provided for in paragraphs 2 and 3 of part 3 of this article, establishing restrictions on the frequency of interaction with the debtor, are applied by the creditor or a person acting on his behalf and (or) in his interests, in relation to each independent obligation of the debtor.

12. The provisions provided for in paragraph 2 of part 5 of this article, establishing restrictions on the frequency of interaction with the debtor, are applied by the creditor or a person acting on his behalf and (or) in his interests in relation to each independent obligation of the debtor.

13. The debtor and the creditor have the right, including during negotiations on the restructuring of overdue debt, to enter into an agreement providing for the frequency of interaction with the debtor at the initiative of the creditor or a person acting on his behalf and (or) in his interests, different from that provided for in parts 3 and 5 of this article. Parts 2 - 4 of Article 4 of this Federal Law apply to the procedure for concluding an agreement and refusing it. The terms of such an agreement cannot diminish the human dignity of the debtor.