Many people approach issues related to the use of communication services with a certain degree of carelessness and do not monitor the state of the balance and the availability of connected services, and also ignore the need to officially break off relations with companies whose services they no longer use. Moreover, even small debts can result in large financial losses over time. And it will be doubly offensive if you haven’t even used the services for which you will now have to pay your hard-earned money. So, if you do not want to “donate” money to providers, you should regularly check the list of connected services and disable unnecessary ones.
How to turn off the Internet Dom ru
If you decide to completely refuse the services of a provider, it is worth spending time and getting everything official. After all, if you simply stop paying bills, this will only lead to the accumulation of debts; the contract will not be terminated “automatically”.
Important! If you change your place of residence, you will still be required to remit payments until the contract is finally terminated. The fee is charged to a specific subscriber, and not to the address.
Usually, disabling Dom ru services turns out to be much more difficult than connecting them. According to the information posted on the provider’s official website, you will need the following:
It is important to find out not only the address of the service center, but also its operating hours. In addition, it is necessary to clarify at what hours applications for termination are accepted.
Of course, if when connecting, the operator provided you with equipment, for example, a router, it is important to hand it over and issue the appropriate acceptance certificate. You can call a dismantling specialist by calling the hotline.
Some users note that it is possible to terminate the contract with Dom ru without visiting the service center. To do this, we send the necessary package of documents and an application to the address specified in the contract. But this method is less reliable, since even a notification letter can be accidentally or deliberately lost. In addition, non-payments, fines or other problems may arise later.
Make an appointment at the Dom.ru office
In order to be on time for an appointment and not get into the queue, the simplest solution is to call the company operator at the specified call center coordinates. Details are indicated in each standard agreement. By calling the office, you will need to identify your desire to disable the service, clarify the exact addresses of subscriber service centers, and make an appointment for the appointed time. It is important to take into account that the opening hours of each office are different (some receive subscribers until 17.00, others until 20.00), and if you do not specify the period in advance, you can simply travel in vain. The second important point is that the offices accept applications from those wishing to terminate the contract until 14.00, after which a decision is made.
Termination of an agreement
The service operator can turn off cable television and the Internet unilaterally if the terms of the contract have been violated by the subscriber. This provision is indicated in the wording of Federal Law No. 171-F3 dated December 21, 2004. Before terminating the contract for Dom.ru cable television or digital TV, you will need to write an application to terminate the contract and pay for the services provided, as well as compensate for the damage caused, if any.
The reason for turning off television or the network may be the absence of one of the required items (in this case, the subscriber does not pay).
These items include:
- date of signing the agreement with Dom.Ru;
- availability of all details, both subscriber and operator;
- indication of the license, current accounts of the organization;
- information about the subscriber who ordered the service;
- the address where the digital TV client equipment and Internet were installed;
- technical indicators and network performance standards were measured, a compliance certificate was drawn up;
- the tariffs at which the subscriber is served are established and indicated;
- the address to which delivery of invoices for services provided by Dom.Ru is provided;
- the expiration date of the agreement is indicated;
- obligations are presented in written form both on the part of the operator Dom.Ru and on the part of the subscriber, the procedure for the responsibility of each of the persons is regulated.
If all this is included in the agreement, you can use the provisions “On approval of the rules for the provision of telematic communication services,” namely paragraph 46, and disable Dom.Ru unilaterally. The user has a completely legal right to do this, on the basis of which he can disconnect at any time without giving a reason. The procedure is quite simple, you just need to contact the subscriber service center and order termination of the contract with Dom.Ru, write a statement, and check the means of payment deposited into the account.
All documents and agreements in electronic form are located here
Delivery of equipment (set-top box, wi-fi router)
If it becomes necessary to disconnect Dom.Ru Internet, you will need to hand over the equipment installed by the operator (if it was installed within the framework of the agreement by the service provider and was not the property of the subscriber). If such a situation arises, the user will be required to:
- contact the company’s service specialists;
- order service shutdown;
- coordinate the time of arrival of the technical team and dismantling of the installed equipment.
When handing over equipment to Dom.ru, it is important to draw up a transfer and acceptance certificate with an accurate description of the serviceability of the units and the presence of defects (if any).
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The procedure for terminating the agreement is identical for all tariffs and services.
Video: chaos of the Dom.ru company in the Bashkir Republic
Wi-Fi Dom ru
The procedure for disabling the Dom.ru Internet is similar for all types of communication. To terminate the Wi-Fi contractual relationship, you should contact the operator’s call center and clarify the existence of payment arrears, the list of required documents, the address of the nearest service center and its operating hours.
If you used a router provided by your provider to access the wireless network, it must be returned in advance. To do this, you need to arrange a visit from a specialist.
Procedure for disconnecting the service and transfer of technical equipment
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In order to fulfill the clause of the agreement on the return of the leased equipment to the operator, you need to:
- agree on the exact time of arrival of a technician to disconnect and dismantle the equipment;
- hand over the equipment (if it is not your property) according to the acceptance certificate. The document thoroughly describes the condition of the equipment being handed over, the presence or absence of faults.
This procedure is suitable for all types of operator services.
How to turn off the Internet, home phone or television for a while
If you are going on a long trip, for example, on vacation, you can use the “Suspend contract” option. You can activate this service in a couple of minutes in your personal account on the company’s official website.
To enter your account, you need to enter the contract number or login and password. If you log in from a personal device, you can check the box next to the “My Computer” option, and then the system will remember your data.
After authorization, find the “Service Suspension” item in the “Settings” section. Then we select what we would like to disable and indicate the required period of suspension (from 7 to 93 days). Finally, click the “Pause” button. The cost of suspension depends on the period for which the disconnection is made.
By the way, if necessary, you can resume the provision of services ahead of schedule. To do this, it is important to contact a service center. You will be able to continue using the Internet and telephone immediately after applying, and access to television will be restored after 3 days.
Personal account mobile application
For the convenience of clients, a special mobile application Dom.ru Agent has been developed. All the necessary services that are available in your personal account are also available on your smartphone.
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The application allows you to:
- top up your account
- manage services (connect / suspend services)
- get acquainted with the terms of tariffs
- switch to another tariff
- view service statistics, payment history
- set up the “Delayed payment” option
The application is available for mobile devices running on different platforms. Customers rate the application quite highly. According to reviews on Google Play, the average rating is 3.6 points.
When the provider has the right to terminate the contract unilaterally
By law, the provider can terminate the transaction unilaterally if the terms of the contract are violated. Termination of the provider's transaction occurs in the following cases :
- there is no date for concluding the agreement with DOM.Ru;
- there is no information about the parties to the transaction - personal information;
- contact information, current accounts;
- incorrect subscriber information;
- there is no address for delivery and connection of equipment;
- if there is no validity period for the agreement.
When concluding a contract, comply with the conditions. Check the availability of information about both plaintiffs. If the agreement on the provision of services by the provider is in order, then unilateral termination of the contract by the company is unlawful. The defendant is obliged to promptly pay for the broadcasts provided.
How to terminate a contract with Megafon.
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Features of termination of the agreement
It may be noted that the Dom ru provider can turn off the Internet unilaterally if the client violates the terms of the agreement. A similar provision is contained in Russian legislation. So, before terminating an agreement for digital or cable television Dom ru, you will need to draw up a corresponding application and pay for the services provided, and at the same time compensate for damage, if any.
The reason for turning off the Internet or television can be different. In particular, if one of the mandatory provisions is missing (in this case, payment is not made by the subscriber). These are:
- time of signing the agreement with Dom ru;
- availability of all necessary details, both client and provider;
- certificate of current accounts, licenses;
- information about the client who ordered the service;
- address where branded technical equipment for Internet and television is located;
- measurements of technical indicators and operating standards of the network, drawing up a compliance document;
- establishment and indication of tariffs in accordance with which customer service is provided;
- indication of the address to which invoices for the service provided are delivered;
- the final date of the contract;
- obligations on the part of the client and the Dom ru provider are presented in writing, the procedure according to which the responsibility of each of the parties is fixed is regulated.
If all this is spelled out in the contract, then the user can disable the Dom ru Internet unilaterally, and without specifying a reason. The procedure is quite simple, you just need to contact the customer service center and place an order to terminate the agreement with Dom ru, fill out an application, and reconcile the funds deposited into the account. All documentation in electronic form from Internet providers is located here - domru-city.ru/gourl/domru.ru/clients/docs.
Submitting a notice of termination
A notice or application for termination of a contract can be submitted in two ways:
- Contact the company's office, having previously specified the address and opening hours by calling the hotline 8-800-333-7000 (toll-free call). You need to come in person, with your passport, and fill out an application form;
- application from the company’s website, fill it out at home, and send it by mail with a copy of your passport and a completed permission to process personal data
We choose the second option only if the actual lack of connection in the city prevents us from visiting the office.
The addresses of the nearest service centers can be found by following the link.
You cannot switch to autonomous heating without approval from the municipality
Since intervention in engineering systems will require amendments to the technical passport of an apartment building, the transition to individual heating must be coordinated with the local administration. Removing central heating radiators and installing other equipment to heat the apartment is a refurbishment.
Subparagraph “c” of paragraph 35 of Rules No. 354 prohibits the consumer from arbitrarily dismantling or turning off heating elements, regulating indoor equipment used for the consumption of communal heating services, and performing other actions as a result of which the air temperature in the apartment building will be maintained below 12 degrees Celsius.
According to clause 1.7.1 of the Rules and Standards for the Technical Operation of the Housing Stock, approved by Resolution of the State Committee of the Russian Federation for Construction and Housing and Communal Sector dated September 27, 2003 No. 170, refurbishment of residential and non-residential premises in residential buildings is permitted after obtaining the appropriate permits in the prescribed manner.
The completion of the reconstruction and (or) redevelopment of the residential premises is confirmed by an act of the acceptance committee (clause 1 of Article 28 of the Housing Code of the Russian Federation).
We wrote earlier how to legitimize planning or reconstruction.
The heating supply organization must be notified of the received permission for reconstruction and the refusal of central heating services.
Why do you need to turn off the Internet?
Officially, the Dom.ru provider identifies 4 reasons why subscribers want to stop using the services:
- Unsatisfactory quality. Internet speed is lower than advertised, there are interruptions in the line, problems with access to television channels. How to check Internet speed - read here.
- Overcharge. Even taking into account discounts, competitors often offer combinations of Internet and TV at one and a half times cheaper, and therefore the transition does not raise any questions.
- Moving. And here it is worth remembering the nuances. If the new address is within the scope of Dom.ru, then it is better to seek an online consultation and make changes to the current agreement (first of all, correct the address, and also get a discount for adherence to the “brand”). The application for “Moving” is completed on the official website, and in two steps. The main thing is to indicate your full name, phone number and email address. If the operator does not cover the new address with functionality, then you have to look for an alternative among local companies.
- Stopgap measure. Parents are saving students of educational institutions from low scores on the Unified State Exam, students are giving up entertainment before sessions, some workers are counting on additional savings while they are busy on shift.
