How to terminate an agreement with MTS for home Internet, television and mobile communications

“How to terminate an agreement with MTS?” – clients periodically ask this question to support specialists and authoritative thematic forums. Since Mobile TeleSystems are involved not only in the field of mobile communications, but also in home telephony, the Internet and television, this problem is gaining relevance. Lack of need for further use of communication services, finding a more profitable option and other reasons may be a reason to terminate the service. There are also a number of features that should also be taken into account before writing the appropriate application.

In this material we will look at:

1. where can I go with such a question?
2. the main reasons for refusal that may be taken into account;
3. Features of submitting an application and mandatory conditions;
4. the principle of returning equipment if it was leased.
5. other situations relevant for study.

Reasons for terminating the contract with MTS

Termination of contracts is regulated by the Civil Code of the Russian Federation and the Federal Law “On Communications”. Both documents do not give legal significance to the reasons for termination of the contract. Usually the company itself asks for reasons in order to improve the quality of service. If the subscriber wants to terminate the contract, no one will forcefully hold him back.

In practice, relationships end due to:

• Weak coverage area and signal;
• Low quality communication services;
• Problems with service at the company's office;
• Slow Internet;
• Errors in calculating subscription fees and other payments;
• Relocation of a subscriber to another region.

Among the reasons for terminating a contract for home Internet and TV, moving is the leading one. However, some tenants simply leave their housing and do nothing. They may in the future become debtors under a court decision if the new tenant of the apartment decides to stop paying for the Internet.

Mobile app

MTS is always the first among all operators in Russia to implement modern quality standards. Thanks to modern developments, the use of the service has become possible on smartphones and tablets with installed software from Microsoft, Apple and Google.

How to watch MTS TV on your phone:

• Go to the official repository of extensions (applications) or follow the links in accordance with the operating system of the device (Android, Windows, iOS).
• Download and install the program.
• Enter your username and password to log in (phone number plus code from the message).

Useful information: you can download the application using the free USSD combination *111*720# and click on the “Call” button.

Conditions for terminating the contract with MTS

A condition is a group of facts, the presence of which makes termination of the contract possible. Conditions vary for contracts for the provision of mobile communication services, television, and the Internet.

For cellular communications from MTS the following works:

• Topped up account;
• Promised payment and mobile loan services are disabled.

For television and landline Internet, everything is a little more complicated:

• A subscriber who has not rented equipment from the company can terminate the contract if the balance is positive;
• If you rented a router or other equipment, you will have to hand it over under an acceptance certificate, and in case of loss or damage, you will have to pay its cost and a penalty to the company.

MTS is famous for providing “promotional” smartphones with a certain tariff and mobile modems at a reduced price. It will be more difficult to terminate the purchase agreement for such a device. The subject of the contract here is not the communication service, but its provision together with the provision of equipment. Using equipment at a promotional price is only possible while you are using the connection. If the contract is terminated, a penalty will be charged.

Important: usually terminating a “promotional” contract ahead of schedule is not profitable, since the amount of the penalty is high. It is better to request the text of the contract from the company or find it at home, and see when termination is possible without accruing additional penalties.

Types of subscriptions

A total of 10 subscriptions are available, provided on a paid basis, on the territory of the Russian Federation.

Main categories of the official MTS TV portal:

• TV Channels from 15 rubles per day. The connection provides access to 153 channels in high definition. A monthly subscription will cost 300 rubles. You can make a payment from your mobile phone account or using a bank payment card.
• MTS TV Light from 150 rubles per month (44 channels).
• Television plus the Amediateka service at a price of 25 rubles per day of use (460 channels, films and TV series).
• The “Entertainment” category, priced from 10 rubles per day, contains 412 TV series and films.
• In the “Cartoons” section, at a viewing cost of 10 rubles per day, you can watch more than 133 animated films from world cinema and animation studios.
• For sports fans, the “Our Football” channel is suitable, which is connected with a monthly subscription fee set at 220 rubles every 30 calendar days.
• The basic “Start” package offers more than 800 films and TV series for every taste from only 10 rubles/day.
• A huge database of films is available when you connect to the Megogo entertainment package (a specialized Internet project) at a price of 10 rubles per day. Here you will find more than 8301 films.
• The “Amediateka” category is available at a base price of 20 rubles for every 24 hours of use and when connected, you can count on access to 318 television channels.
• The “IVI” section is gaining popularity among MTS subscribers, where as many as 4,307 series with films in good quality are available. You can use it for a price starting from 10 rubles per day.

What documents are needed to terminate the contract?

Usually they write that you need the text of the contract and a passport. In fact, no “documents” other than identification are required. The person who entered into the contract must confirm his identity at the company’s office, so he takes with him:

• Passport of a citizen of the Russian Federation, or passport of a sailor;
• A driver's license or any document with a photo and a temporary identity card, which is issued for the duration of the passport change.

He will write a statement at the company office. The contract is needed only for preparation, to see under what conditions it was concluded and what possible additional payments need to be made.

When terminating a contract for the use of home TV or the Internet, a passport, an application, and drawing up an equipment acceptance certificate may be required, but the latter is drawn up by MTS employees.

Plan for switching off analogue broadcasting in Russian regions

Already disabled (as of 05/16/2019) : Tver region, Magadan region, Penza region, Ryazan region, Tula region, Ulyanovsk region, Chechen Republic, Yaroslavl region, Amur region, Ivanovo region, Kabardino-Balkarian Republic, Karachay-Cherkess Republic, Kemerovo region, Kirov region, Kostroma region, Kurgan region, Lipetsk region, Moscow, Moscow region, Novgorod region, Republic of Kalmykia, Republic of Mordovia, Sakhalin region, Stavropol region, Tyumen region, Udmurt Republic, Chuvash Republic, Yamalo-Nenets Autonomous Okrug.

From June 3, 2021 : Altai region, Arkhangelsk region, Astrakhan region, Belgorod region, Bryansk region, Vladimir region, Volgograd region, Vologda region, Voronezh region, St. Petersburg, Jewish Autonomous Region, Transbaikal region, Irkutsk region, Kaliningrad region, Kaluga region, Kamchatka region, Krasnodar region, Krasnoyarsk region, Kursk region, Leningrad region, Murmansk region, Nenets Autonomous Okrug, Nizhny Novgorod region, Novosibirsk region, Omsk region, Orenburg region, Oryol region, Perm region, Primorsky region, Pskov region, Republic Adygea, Republic of Altai, Republic of Bashkortostan, Republic of Buryatia, Republic of Dagestan, Republic of Ingushetia, Republic of Karelia, Republic of Komi, Republic of Crimea, Republic of Mari El, Republic of Sakha (Yakutia), Republic of North Ossetia-Alania, Republic of Tatarstan, Republic of Tyva, Republic of Khakassia , Rostov region, Samara region, Saratov region, Sverdlovsk region, Sevastopol, Smolensk region, Tambov region, Tomsk region, Khabarovsk region, Khanty-Mansiysk Autonomous Okrug, Chelyabinsk region, Chukotka Autonomous Okrug.

Complete algorithm for terminating the contract: step-by-step instructions

1. We request the contract from the company’s office, or find it at home. We carefully read the clause about termination; if no penalties, fines, penalties or other payments are provided, we continue.
2. In your personal account on the MTS website, we disable all unnecessary subscriptions, music, TV, services, subscriptions to third-party sites, credit, promised payment. We pay off the resulting debt so that the amount is positive in the account.
3. We go to the MTS office and write an application to terminate the contract. Please block your SIM card.
4. The company will terminate the contract within three working days. The account balance can be obtained at the office in person, with your passport.

Important: when terminating contracts with a monthly fee, you need to remember when it is charged. It is advisable to carry out actions 5-6 days before this date, so that a new subscription fee is not charged and you do not have to pay a double amount.

For television and the Internet, a stage of equipment delivery is added.

Description of service

“Home TV” allows users to watch their favorite television channels via an Internet connection. At the same time, most of the channels are broadcast in HD, which allows you to enjoy high-quality pictures. Other features worth noting are:

• different tariffs, within which you can choose the optimal set of channels;
• a system for editing the available list of channels, allowing you to disable those that interest you the least;
• option to display archived television broadcasts, thanks to which you can see missed programs;
• the ability to pause playback - you can be distracted by your own business, and then return to watching from where you stopped ;
• independent choice of playback language;
• access to an online cinema, through which you can watch new films at home;
• convenient widgets that allow you to display current data on exchange rates, traffic jams or weather.

If regular television no longer appeals to you, then the digital system from MTS is the best choice.

Submitting an application for termination of the contract: how to fill it out correctly

The law does not contain requirements for such statements. They are determined by internal instructions of MTS. Typically, termination of a contract is completed in the office, where the subscriber fills out a form indicating:

• Full name according to documents, place of registration, passport details;
• Place of use of the equipment, if it differs from the address on the passport;
• Expression of will, that is, an indication of the desire to terminate the contract;
• Reason for termination. MTS asks for its needs to improve the quality of service;
• Date, signature.

Application example.

Full sample application - .

The application must not contain errors or typos that change its meaning or may cause misperception of the information contained in it.

Peculiarities

As mentioned earlier, the largest telecommunications operator can offer solutions to overcome the current situation. It could be:

• switching to a more profitable tariff plan;
• receiving a discount;
• other special bonuses that improve the quality of service.

It is also recommended to first consult with a company specialist. Perhaps the problems that arise occur on the client side and are solved by installing additional software or replacing hardware. The company complies with the law and never interferes with the client’s decision. You can also access the information section of the site, which contains up-to-date information on the most common issues.

How to prepare for going to the office

You need to take with you valid documents - a passport, or a document that will replace it. If a person terminates a contract in the interests of an incapacitated person - evidence of his rights, for example, documents on kinship, and a copy of the court decision declaring him incompetent.

If a contract is terminated on behalf of a person who is temporarily absent from the place where the contract was concluded and terminated (went on a long business trip), a notarized power of attorney will be required.

It is important to pay off all debts and disable additional services.

How to disable MTS home Internet through your personal account

In 2021, the use of the Internet occupies a significantly important niche for modern people. There you can do: organize leisure time, find out the route, pay utilities, apply for a loan and much more. Continuing this series, today it is possible to turn off the Internet from the provider through the World Wide Web. For operations in the communications sector, the cellular corporation has a personal website and mobile application, where subscribers, without exception, receive maximum information on the number and the ability to control communication processes.

Equipment delivery

The equipment is handed over either at the company’s office, or, if it requires dismantling, at the place of residence to an MTS representative. An acceptance certificate is issued regarding the delivery of equipment. It must indicate that the equipment being handed over is in working order, and the company has no claims against the subscriber.

Be sure to hand over your equipment.

If equipment is lost or damaged, a penalty will be charged. The amount is determined by agreement; it may be the subject of a dispute in court if the subscriber is not satisfied. In this case, he conducts an examination at his expense to prove the legality of his actions. Therefore, trials on this basis are rarely held.

Reviews

MTS TV is an excellent online service for mobile, computer and tablet. Now the need for a stationary TV is becoming irrelevant thanks to modern technology.

Below on the page are reviews from visitors who have had experience using or are planning to connect to the service. In order for your comment to be published, it is important to convey the essence of your proposal or question in detail.

For those who are looking for information about MTS satellite TV, it is located here, with a detailed overview of tariff plans, setup instructions and types of equipment.

MTS TV is your pass to digital television 2021.

A mobile phone has long ceased to be just a means for voice communication and correspondence via SMS messages. Today, you can consume network resources and watch television channels anywhere and anytime.

How to do it? For this purpose, a special one has been implemented, which will open access to the largest service where you will find your favorite films and programs.

Connect, disconnect and more! About everything in order in our article.

Pitfalls: what you need to know when terminating a contract with an operator

You need to understand that it will not be possible to terminate the contract if:

• There is a debt and they are not going to pay it off:
• A loan was taken out from MTS Bank for any needs, but problems arose with repayment;
• There is a debt for any services, for example, for some long-forgotten SIM cards

The company will insist that the subscriber repay the debt on all products that he has ever used, this must be kept in mind.

It is possible to go to court to prove that the communication service was not provided or was of poor quality, if this is really practical and the amount of debt is large. In a situation with such questions, it is necessary to compare possible costs and prospects.

Disabling analog television - what to do

Until June 10, 2021, Russia will switch off terrestrial analogue TV and switch to digital broadcasting. In order for TVs that do not support digital broadcasting to continue to receive channels, you will need a set-top box that supports the DVB-T2 standard (cost from 1000 rubles). The set-top box will provide reception of 20 TV channels. However, MTS subscribers have several better alternatives.