Wrong payment to Beeline, to the wrong number - how to get the money back, sample application

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Published: 10/13/2018

Reading time: 4 min

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Situations when a client makes a mistake in the process of replenishing his phone balance are far from uncommon. In most cases, an erroneous payment can be returned. All mobile operators provide their customers with this opportunity, and Beeline is no exception.

How to get your money back automatically
Other ways to return an erroneous payment

Erroneous financial transfer: what to do

If you notice an erroneous transfer of funds, you need to contact Beeline. To do this, go to the nearest salon. Take receipts for completed transactions with you.

If your funds have not yet been credited to your account, then the consultants will not be able to do anything.

To get started you need:

Provide the consultant with documents that indicate an error was made when paying for any service. This may be a check;
Next, you need to fill out an application for a refund in Beeline and provide it to the employee. In this case, there are 2 types of applications: for a refund, as well as for the transfer of erroneously sent funds to another number;
The company will review your application within 3 working days, and if the decision is positive, the funds will be returned within 10 days. And the company can transfer them to a bank card, phone number or give them in cash.

It is worth noting that the money will be returned excluding ATM fees.

Electronic application

In the event that for some reason you cannot visit the office in person, and you simply need to return the money, you can download the necessary application in electronic form, scan it, fill it out and then send it to the company’s electronic number, which is listed on the official website in "Contacts" link. Please do not forget to attach a receipt for the payment to your application.

You need to know that a refund occurs only if the account of the subscriber who received your money has the required amount of money. Accordingly, you need to start acting to get your own money back immediately.

Sample of a completed application

Where: to the customer support center of PJSC VimpelCom

From: Ivanov Ivan Ivanovich

Passport series 1234 No. 567890 issued on January 23, 1985 by the Department of the Federal Migration Service of the city of Moscow

Made an erroneous payment to phone number 234578901

Payment was made on November 12, 2017 in the amount of 100 rubles (payment document confirming payment is attached)

I ask you to return the erroneously paid funds in the amount of 100 rubles.

Source of the article: https://blanki.biz/potrebitelyam/zayavlenie-na-vozvrat-oshibochno-perechislennyx-sredstv-v-bilajn/

Form on the official website

If, for example, your relative transferred money to the wrong number and the cell phone is dead, you can return the cash through the official portal of the mobile operator. This is done like this:

Open the official portal of the telecom operator - www.beeline.ru.
Find the Help and Support tab.
Click the “Error payment” menu item.
Next, the system will automatically redirect you to a new tab parenos.beeline.ru, where you will have to enter the number to which you originally planned to deposit cash.
Confirm the operation by entering the confirmation code from the SMS.

Wrong payment

What to do if you provided the wrong phone number when paying your bill

You can transfer an erroneous payment to the correct number automatically in a few minutes. To do this, it must meet the following conditions:

The payment amount is less than 3000 rubles.
The error in the number is no more than 2 digits.
Less than 4 days have passed since payment.
The number must not start with 6 (for example, 8 603 *** ** **).
The incorrect and correct numbers must belong to the Beeline operator. To check the identity of the incorrect Beeline number, use the command *444*phone number without 8#.

If all conditions are met, you can transfer the payment to the correct number automatically in one of the following ways:

Go to perenos.beeline.ru.
Dial USSD command *278#.
Call the special number 07222.

If your payment does not meet the listed conditions, you can apply for a funds transfer with the help of our specialist. The application is registered within 24 hours, then you will receive an email or SMS with information about the timing of its consideration.

You can submit an application in one of the following ways:

Come to one of the Beeline offices with a check and passport.
Send an application by email to [email protected]

The letter must indicate the payer’s passport details, and also be sure to attach a copy of the payment document: a receipt or check. In case of payment by credit card, the refund is made only to the card from which the payment was made, upon application from the card owner.

Attention! Payment transfer is made only if there are funds on the balance of the erroneously specified phone number.

What to do if you provided the wrong phone number when paying your bill

You can transfer an erroneous payment to the correct number automatically in a few minutes. To do this, it must meet the following conditions:

The payment amount is less than 3000 rubles.
The error in the number is no more than 2 digits.
Less than 4 days have passed since payment.
The number must not start with 6 (for example, 8 603 *** ** **).
The incorrect and correct numbers must belong to the Beeline operator. To check the identity of the incorrect Beeline number, use the command *444*phone number without 8#.

If all conditions are met, you can transfer the payment to the correct number automatically in one of the following ways:

Go to perenos.beeline.ru.
Dial USSD command *278#.
Call the special number 07222.

You can submit an application in one of the following ways:

Come to one of the Beeline offices with a check and passport.
Send an application by email to [email protected]

The letter must indicate the payer’s passport details, and also be sure to attach a copy of the payment document: a receipt or check. In case of payment by credit card, refunds are made only to the card from which the payment was made, upon application from the card owner.

Attention! Payment transfer is made only if there are funds on the balance of the erroneously specified phone number.

If you incorrectly indicated your personal account number when paying, please let us know - we will do everything possible to rectify the situation.

To resolve the issue of transferring funds:

send a completed written application form from the feedback form or to the e-mail specified in the contacts for Home Internet;
or contact the Beeline office.

The letter must indicate the payer’s passport details, and also be sure to attach a copy of the payment document: a receipt or check. In case of payment by bank card, the refund is made only to the card from which the payment was made upon application from the owner of this card.

Attention! Payment transfer is made only if there are funds on the balance of the erroneously specified telephone number (regardless of the time of receipt of the letter from the Client).

Source of the article: https://moskva.beeline.ru/customers/pomosh/pay/sposoby-oplaty/oshibochnyj-platezh/

Conditions for refund

Did you top up your mobile account with a bank card, but the money didn’t arrive? After checking the data, it turned out that the number was entered incorrectly, and what should I do in this case? If you sent funds to a non-existent number, they should bounce back, but they may also get stuck in the system, which can only be unblocked by a specialist.

There are certain conditions for a refund :

No more than 14 days have passed since the actual replenishment.
The transfer was made for no more than 3,000 rubles.
There was a mistake in one or two characters when dialing the number.
The number must be registered in some network.

Basic methods and conditions for automatic refunds

If the money accidentally went to the wrong subscriber, then you must immediately try to return it before the stranger has time to use it. In this case, Beeline offers all its users to use an automatic service, which is designed for a quick refund. This service operates under the following conditions:

No more than two incorrectly entered digits are allowed.
The transfer amount should not exceed 3,000 rubles.
The telephone numbers of the correct and incorrect subscriber must belong to Beeline.
The full transaction amount can only be refunded within 14 days.
If the operator code begins with the number 6, then you can forget about getting your money back (for example: 8 605 1234567).

If all the above conditions have been met, then the erroneous payment can be automatically canceled within a few seconds.

To do this, you need to perform one of the suggested actions:

Call the special service number 07222.
Send a USSD request from your phone to *278#.
Visit the specialized portal https://perenos.beeline.ru. At the bottom of the page there is a special field where you need to enter the correct phone number and the code received via SMS.

But how to return money to Beeline if one or several conditions are violated? In this case, you can seek qualified assistance from Beeline representatives with a completed application. On the operator’s website you can download two copies of forms, one of which is intended for the return of personal finances, and the second for transferring the withdrawn amount to another phone number. The official support service reviews received applications within three days, but it is not uncommon for the money to be returned only after a week.

Money back principle

First of all, it is worth noting that an incorrect transfer of funds can only be returned in a situation where the fact of payment can be confirmed. All electronic receipts, paper checks or bank statements must be retained until funds are credited to your personal account.

Today, many people top up their mobile account via the Internet. Online banking is especially often used for this. In this case, through your personal account you have a form for filling out the necessary payment details. After payment, you will have access (in the same section) to the function of printing a receipt. To do this, you do not need to resort to any outside help. Today, almost all payment systems provide this service.

Peculiarities

Under standard conditions, you can return an erroneous payment from Beeline in a few minutes. However, the operator provides a number of conditions, failure to comply with which makes a refund impossible. The following rules apply here:

The payment amount does not exceed 3,000 rubles.
When paying the check, the subscriber made a mistake by no more than two digits.
Less than two weeks have passed since the incorrect payment.
Both numbers are serviced by Beeline.
The contact code does not start with 6.

Important! If funds were mistakenly credited to the number of another operator, you need to contact this provider. You can identify the subscriber's identity using the command *444*number without the eight #.

The operator allows the return of an erroneous payment to a bank card. In this case, you will have to personally visit the company’s office and write an application for a refund. To do this, you will have to indicate not only your passport data, but also your service bank details. It is worth clarifying that this option is only possible in cases where funds to pay for services were debited from a bank card. In addition, a refund is only possible to the payment instrument from which the transaction was made.

If it is not possible to contact in person, you can submit a return request electronically. The following procedure works here:

Download the application form on the provider’s website.
Go to the “Contacts” section on the BEELINE portal.
Fill out the application form, where you need to indicate personal data and the number where the funds were mistakenly sent.
Attach a copy of the payment document.
Send an application to the operator's e-mail.

The processing time for such requests may take up to 3 days. If no contradictions are found and the fact of erroneous crediting of funds is confirmed, the operator transfers the funds to the subscriber’s personal account specified in the request.

Additional features

What to do in cases where a subscriber receives an erroneous payment? In the current situation, little depends on the user and operator. The provider will not return the money “to nowhere”, because it is practically impossible to determine the identity of the mistaken subscriber. In this case, all that remains is to wait for the user to contact the company for a refund. In this case, the funds will be debited from the account automatically. It should be noted that a person can contact the subscriber personally, asking for the incorrectly transferred amount to be transferred to his account. Here it is worth treating with understanding, saving a person from unnecessary difficulties.

What to do if you provided the wrong phone number when paying your bill

The situation when funds are sent to the wrong SIM card does not mean that the money is irretrievably lost. Beeline allows clients to return erroneous transactions. No action or consent of the subscriber is required.

What to do if you deposited money to the wrong number:

take advantage of automatic reimbursement;
apply.

Regardless of the method, refunds for erroneous payments are free of charge. The subscriber is refunded the full amount of the transaction minus the commission of the service where the payment was made.

If money has been sent to your number by mistake

If it happens that funds were mistakenly transferred to your account. What should you do in this situation? There is no point in contacting the customer service office, since they do not have information about who the payment was intended for. You must wait until the sender asks to return the money or submits an application to the Beeline office.

Of course, whether to return the money or not is up to everyone to decide voluntarily. But you must always remember that this is other people's money. But, of course, it is better to return them. At least to personally calm down.

How to return money from Beeline automatically

You can return money sent from Beeline using a USSD request. You will need to dial *278# on the call screen and follow the instructions:

confirm the return;
indicate the payment amount;
enter the required number;
confirm execution.

Once the transaction is approved, the money will be transferred to the desired account in a couple of minutes.

If an amount greater than 3 thousand rubles was sent incorrectly, then the transaction can only be transferred to the correct phone number using a refund application. The document is drawn up on Beeline’s universal letterhead. It will need to indicate:

place of referral;
personal information of the applicant (full name, passport details, contacts);
date of execution of the incorrect payment;
amount;
the number to which the payment was made and the telephone number where the funds will be returned;
signature.

The document will need to be accompanied by proof of payment (cheque, receipt, bank statement).

The form, ready to fill out, can be downloaded on the official Beeline Internet portal.

Call the hotline

Let’s immediately say that returning savings in this way can be problematic. Despite the fact that the operator allows you to transfer back up to 3 thousand rubles, by calling the Cool center, the subscriber will be able to apply for a refund of no more than 500 rubles.

However, if such a method exists, we cannot help but talk about it. So, to carry out the manipulation, call tel. 0611 (for mobile), or 8 800 700 0611 (for any telephone devices).

After connecting, inform the manager about the purpose of your request, provide personal information, indicate the method by which you made the payment, date and time. You also need to indicate the amount and phone number to which the payment was sent.

Next, a company employee will double-check all the data, and if everything is correct, report the details of the reverse transaction.

Additional ways to return an erroneous payment

If the monetary transaction that needs to be canceled does not meet the conditions for automatic reimbursement, then you will be able to return the money:

by contacting any Beeline sales office;
by sending an application by email;
by calling customer support.

Visit the office

To carry out the operation, the subscriber needs to come to any Beeline office with a check and passport. A form for making a request to cancel a transaction will be issued by the manager. The acceptable period for consideration of an application is no more than 10 days, not counting the day of submission. On average, the answer comes within 3 days.

After approval of the return, the funds will be credited to the subscriber’s personal SIM card account within five banking days.

You can apply for the service throughout the country. For example, if a payment was made in St. Petersburg, and the error was discovered in Moscow, the subscriber can still contact any office.

Contact by email

To submit an application, it is not necessary to come to the sales department in person; it can be sent by email to the address. The same form used for applying through the office is used.

Return to card

Money from Beeline can be returned to the card. In this case, a separate application will be required. It states:

destination;
personal data of the applicant;
the personal account to which the money was mistakenly transferred, the amount;
bank card details;
signature;
Date of preparation.

You can only return funds to the card with which the transaction was made.

A sample application can be downloaded on the Beeline portal.

Contact by phone

You can use the service of automatic transfer of funds to Beeline by calling 07222. The subscriber must follow the instructions of the answering machine, namely:

indicate the account for crediting finances;
provide payment information (check, amount of money, date and time of payment);
name full name and passport details to confirm ownership of the SIM card.

The conditions for returning money via call are similar to the requirements for using the USSD option.

Other refund methods

The service can be used online. To do this on the Beeline website you need:

log in to your account (login is a number, password can be requested via SMS);
go to the “Payment Refund” section;
indicate the required transaction number and amount;
confirm execution.

Remote return

Start by returning your money remotely; it is possible to return funds without visiting the office, but this method is not suitable for every case.

If you deposited an amount equal to less than 500 rubles and made a mistake in the numbers of the number by only 1 or 2 digits, then you just need to call the toll-free number 0611, where the operator will definitely help solve the problem. You will be required to confirm the fact that you put money on someone else's number by mistake. You must state the erroneous phone number, the amount you deposited on it, the exact date and time of payment, as well as your passport details. When the operator confirms that the payment has indeed been made, he will adjust it and the funds will be credited to your account in the near future.

The deposited amount to someone else’s number is easily returned back to your account, without the subscriber’s personal presence in the office. But everything is simple only if the payment is less than 500 rubles. In other cases, you will need more effort to return the money. But what to do if a call to the service center does not yield results?

Wrong payment

What to do if you provided the wrong phone number when paying your bill

You can transfer an erroneous payment to the correct number automatically in a few minutes. To do this, it must meet the following conditions:

The payment amount is less than 3000 rubles.
The error in the number is no more than 2 digits.
Less than 4 days have passed since payment.
The number must not start with 6 (for example, 8 603 *** ** **).
The incorrect and correct numbers must belong to the Beeline operator. To check the identity of the incorrect Beeline number, use the command *444*phone number without 8#.

If all conditions are met, you can transfer the payment to the correct number automatically in one of the following ways:

Go to perenos.beeline.ru.
Dial USSD command *278#.
Call the special number 07222.

You can submit an application in one of the following ways:

Come to one of the Beeline offices with a check and passport.
Send an application by email to [email protected]

Attention! Payment transfer is made only if there are funds on the balance of the erroneously specified phone number.

Visit the office

You can apply for a refund directly at the office of your cellular provider. To do this, you need to come to the nearest branch with your passport and payment receipt (paper or electronic format), and contact a free consultant.

Next, the client will be asked to fill out the appropriate application. After rechecking the information, the erroneous transfer will be returned to the subscriber’s card. You can also receive funds in cash at VimpelCom cash desks.

How to find the nearest Beeline office?

You can find out the address of the nearest operator branch like this:

visit the “Offices and Coverage” section on the company’s website and indicate your location;
order from a mobile phone by sending an SMS with the text “Beeline” to number 5166;
use by selecting “What’s nearby” in the main menu, and in it “Beeline Offices”.

Please note that “Locator” is also paid: the cost of using it is 3 rubles. per day.

When visiting the office, you will need your passport and a receipt confirming payment of the erroneous payment. Therefore, the operator recommends not throwing away the receipt until the amount is credited to your account.

An office employee will ask you to fill out an application form for a refund or transfer of funds. The document must indicate the date of payment and its amount. If necessary, indicate the correct number to which the money should be transferred. The company promises to review the application and correct the error within 14 working days.

How to avoid getting scammed by erroneous phone payments

In order to avoid falling into the clutches of scammers, you must:

always check from which number the SMS about payment is coming , for all mobile operators this is a standard short number;
a large transfer amount should immediately alert you;
a phone number that is different from yours is a clear sign of fraud;
It is better not to list a refund , even if it seems that the person really made a mistake. In this case, you should invite the interlocutor to go to the nearest office of the mobile operator and write a corresponding statement. You should not spend this money for fifteen days.