Losing, breaking or blocking a SIM card is not a reason to give up your usual number. Tele2 subscribers can restore it while keeping the number and money in the account. It's not difficult to do this. You can receive a duplicate card and activate it in a few minutes. Where and how to restore the Tele2 SIM card? What is the cost of the service? Let's consider what to do for a subscriber who has lost his SIM card, and what documents will be needed.
Terms and documents
Restoring a SIM card is only possible with a personal visit to the sales office. The owner of the number to be restored or his representative can come. To complete the identification procedure you will need the following documents:
- Passport or a document temporarily replacing it - when visiting the office of the SIM card owner.
- The owner’s passport or a document temporarily replacing it, or a notarized copy of one of the above documents. As well as a notarized power of attorney issued to the owner’s representative in order to represent the interests of the latter in general or within the framework of a given circumstance. These documents are required if the SIM card is being restored by the owner’s representative.
After submitting the required documents, the subscriber or his representative is issued a new SIM card to replace the lost one, preserving the number and funds in the account.
Important! If your SIM card is lost or has become unusable, and you have a tariff with a daily subscription fee, then it is recommended to temporarily block the phone number to avoid inappropriate use of funds in your account.
Blocking can be initiated in your personal account on the official website, in the official application of the mobile operator “My Tele2”, by calling the technical support service 0611 or 611, as well as during a personal visit to the company’s sales office with a passport.
Description of the procedure for re-issuing a SIM card
In order to restore the number, when contacting the Tele2 service office, the subscriber must show the manager a passport or other document confirming the identity used to purchase the SIM card. The salon employee will check the document with the registration data in the contract and fill out an application in the prescribed form.
After contacting the operator, the blocking will be removed from the number, and the subscriber will receive a duplicate SIM card with the previous number, balance and tariff plan.
Required documents for recovery
According to the rules of any operator, a duplicate SIM card can only be received by the person to whom the number is registered, or his authorized representative. This requirement is imposed by the federal law “On Communications”. Therefore, in order to receive a duplicate SIM card, the subscriber must present to the employee of the communication salon one of the following documents proving his identity:
- passport of a Russian citizen;
- international passport;
- driver's license;
- military ID;
- military personnel ID;
- seaman's passport;
- passport of a foreign citizen.
Restoration cost
Tele2 subscribers can restore a SIM card if it is lost or damaged completely free of charge. But if there is a debt on the number, it will need to be repaid.
When re-issuing a SIM card, you may be charged for additional services, for example, for delivery of a SIM card if you order it online, or for printing calls and SMS messages to a number.
How long does recovery take?
Restoring a SIM card is a fairly simple procedure and takes minimal time.
If you personally contact the office of the subscriber or his representative and if he has all the necessary documents, in order to settle all the formalities, you will have to spend no more than 10-20 minutes in the office.
If you order a SIM card online, its delivery can take from 3 to 48 hours, depending on the workload of the courier service.
If you do not use the number for a long time
If the SIM card is not used for 3 months (90 days), the operator begins to deduct a fee of 3 rubles per day from the account for storing the number.
As soon as the personal account balance reaches zero, Tele2 stops charging fees and from that moment another 180 days are counted, after which the contract with the subscriber is terminated. After this, it will no longer be possible to restore a SIM card with the old number.
Will the numbers in the phone book be saved when the SIM card is restored?
After losing a phone or breaking a SIM card, the operator, at the request of the subscriber, will issue a duplicate replacement, but the contacts from the phone book, if they were recorded on the SIM card, will have to be restored independently. The operator does not have access to the subscriber’s personal data stored on the phone.
Is it possible to restore a SIM card via the Internet?
Tele2 issues a duplicate to replace a lost SIM card only on condition of a personal visit to the sales office by the subscriber or his official representative.
In 2021, while quarantine restrictions were in effect, a duplicate could be made remotely by filling out an online application in your Tele2 personal account. But since re-issuing a SIM card is free for the subscriber, all costs for its delivery and verification of the recipient’s identity were borne by the operator. The service is currently not provided, although it was popular among residents of many regions.
Methods
As mentioned above, there is only one way to recover - by visiting the sales office with the documents described above. However, we will need other standard methods of interaction with mobile operators to block the SIM card in order to avoid spending funds in the account on tariffs with a subscription fee.
In the cabin
In the salon you can get a new SIM card with the same old number and funds in your account. To do this, you need to take the following basic steps:
- Find a sales office located as close as possible to your location. You can find out the addresses and operating hours of the mobile operator’s sales offices by calling 0611, on the company’s official website or in the application in the “Support” section.
- Take your passport and come to the office during opening hours.
- Tell the consultant that you need to restore your SIM card and give your phone number, since in accordance with the current legislation of the Russian Federation, one subscriber can have up to five mobile operator numbers.
- If you don’t remember your phone number, ask the consultant to clarify it by saying the first and last name to which the SIM card is registered.
- Show your passport to the consultant. Sometimes you may need to fill out a standard application.
- Get a new SIM card.
Helpline
A call to technical support on 0611 may be required to temporarily block the SIM card if you cannot or do not want to visit the Tele2 communication store today.
- Call and using the voice assistant and the phone in tone mode, find the “SIM card blocking” menu item. Follow the system prompts and block the cell number.
- If you cannot find the required menu section, then wait or initiate a connection with the operator.
Important! A call to the Tele2 technical support service 0611 is possible only from the cell number of this operator. If you don’t have any valid cards from this operator at hand, you can call 1. Valid for calls from landline and other mobile operators.
My Tele2
In the official My Tele2 application, as well as in your personal account on the mobile operator’s website, you can also temporarily block your number. To implement this method, you must complete the following steps:
- Log in to the website/app using your phone number and one-time or permanent password.
- In your personal account, select the “Settings” section, and then “SIM card blocking”.
In another region
If the subscriber is in another region, restoration occurs according to the same scheme as described earlier. The only condition is that a Tele2 sales office must be located in this region.
Results
If your phone is stolen or you lose it along with your SIM card, there is no need to panic. Try to find and return the device first. But if there is no hope of finding the device, contact the operator’s hotline or Tele2 communication salon. In general, obtaining a duplicate will not take much time. And if all the operator’s requirements are met, it won’t cost a penny.
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Restoring an old number
When restoring an old number, it is important to consider the statute of limitations. From the moment the SIM card is temporarily blocked by the subscriber or when funds are reset to zero when blocked by the mobile operator due to long-term inactivity, that is, the absence of any paid actions, you have three months to return your phone number. After this period, the number will be permanently blocked and will not be available for connection, including paid connections, for a period of three to six months.
How much does it cost to restore a Tele2 SIM card?
When contacting support or the office, the cost of duplication is calculated differently. So, a duplicate Tele2 SIM card can cost the client:
- free of charge when copying a lost, self-blocked card, or when changing its format;
- from 100 rubles, if it was blocked due to refusal to use it for a long time.
The company guarantees that the balance is preserved upon full restoration, as well as the connected services and options.
Situation No. 1: if the owner is ready to participate in the re-registration of the SIM card
In the event of the death of the person for whom the SIM card was issued, a different procedure is provided for its re-registration. In this situation, the heir must drive up to the office of the cellular company. He must have with him a passport, a death certificate of the owner of the number (original) and a certificate confirming his right to inherit the property of the deceased.
Here the question may arise: “What to do if you use the number, but do not inherit from a deceased relative?” Let's say your SIM card was issued to your aunt, and her property goes to the spouse of the deceased, and not to you. In this situation, you can ask the deceased’s husband to register a SIM card in his name, and then re-register it in your name, as this is described in the first method.
You can re-register the number in your name at any mobile operator office. To do this, you need to come to the television system service center with the owner of the SIM card and passports. Next, you need to contact the manager of the cellular company with your request.
After presenting and verifying the documents, you will need to fill out an application, indicating the personal data of both individuals and the reason for changing the card owner. Next, the consultant will check the information you entered, and if everything is correct, he will invite the person reissuing the card in his name to sign an agreement with the telesystem.
After the SIM card is reissued and the number is assigned to the new subscriber, all funds available on the SIM card balance, as well as connected options and tariffs, are automatically transferred to the new owner.
Now let's consider the option when it is necessary to re-issue a card from a legal entity to an individual.
The procedure itself for such re-issuance of a SIM card is carried out in the presence of an official representative of the legal party and in the personal presence of an individual. In this case, the legal side must provide the telesystem manager with the following package of documents:
- letter of guarantee certified by the seal and signature of the manager. The letter form can be found on the official website of the mobile operator or obtained directly from the provider’s office;
- a notarized power of attorney with the seal and signature of the head of the organization.
Read about operators: How to activate a Tele2 SIM card
An individual will only need an original passport. And also after checking all the documents, the new owner will need to sign an agreement with the television system, after which he will become the legal owner of the SIM card.
The answer to the question of what to do if you need to change the owner of a SIM card, but there is no way to invite its real owner to the office, can be found below.
Of course, the easiest option to change the owner of the number is to re-register the card in the presence of its owner. Moreover, some mobile operators do not have such a service as the banner of the owner of a SIM card without its direct owner.
Therefore, if you want to re-register a SIM card for yourself, the easiest way to do this is with the real owner of the number. We have already described the algorithm for transferring a SIM card to another individual at the beginning of the article. However, it would be useful to familiarize yourself with some rules for re-issuing a SIM card:
- the service cannot be provided if the card balance is negative;
- re-registration cannot be made if there is an outstanding debt on the number;
- Also, replacing the owner of the number will be difficult if the real owner is wanted or cannot provide original documents.
The simplest and most reliable way to re-register a number requires the presence of the owner. Moreover, many operators do not even have the opportunity to re-register a number without the presence of the owner. If you have the opportunity to come to the operator’s office together with the owner of the number, then no more problems will arise when renewing the contract. At the operator’s office, both parties must sign an act of acceptance and transfer of rights and obligations.
To re-register a number you must:
- Appear with the owner of the number at the nearest operator’s office (both parties must have a passport with them);
- Fill out an application for re-registration of a number;
- Pay for the service. The cost of re-issuing a number will differ depending on the operator (MTS - 340 rubles, Beeline - 50 rubles, MegaFon - 150 rubles).
- Attention
- If at the time of renewal of the SIM card there is a debt on the number, it must be repaid. Re-issuance of a number with a negative balance is not possible.
As you can see, there is nothing complicated about changing the owner of a number. Before renewing your SIM card, we recommend that you go to the operator’s official website and familiarize yourself with the nuances of this procedure. You can also get specialist advice by calling the customer support center. In addition, you can, in the comments, most importantly, indicate your operator.
Problems with number renewal may arise for those who, for certain reasons, cannot come to the operator’s office along with the owner of the SIM card. If the owner of the number is in another city and you cannot meet, he can issue a power of attorney to re-register the contract at any office of the operator. It is much more difficult to re-register a number if the owner has died.
In the event of the death of the owner of the number, the following documents will be required to re-issue a SIM card:
- Russian passport;
- original death certificate of the contract owner;
- certificate of entry into inheritance rights.
If none of the above options suits you, you can only hope that your operator provides the opportunity to reissue a SIM card without the participation of the owner.
After what period of inactivity does a Beeline SIM card get blocked?
You can find out the PIN and PAK code by contacting your telecom operator directly: Megafon
Results
Do you know what will happen if you do not use a SIM card for a long time? Will you not perform paid actions (outgoing calls, SMS, etc.) and top up your balance? Do you think that for your inaction, a mobile operator can withdraw all your money from your balance, block the number, take it away from you and start selling it again?
If a Megafon subscriber has 0 rubles or less on his balance for 180 days, then the contract with him is terminated on his own initiative.
What to do if you haven't used it for a long time
Since, if the number is blocked for a long time, it can be transferred to another user or returned to the operator’s database as free, it is necessary to clarify this issue through the phone shop. You can call 611 or visit the office in person.
If the operator did not transfer the number, then you can restore your mobile account. To do this, you must use one of the methods mentioned. In case of voluntary blocking, the easiest way is to do this via the Internet and go to your personal account to manually remove it.
Re-issue a SIM card without the owner of the number
It is not always possible to come to the operator’s office together with the owner of the number. Unfortunately, many operators do not provide the opportunity to re-register a number without the presence of the owner. You can understand the operator, because the absence of such restrictions would attract many scammers. However, some operators still have the opportunity to re-register a number without the participation of the owner, however, subject to certain conditions that allow the operator to make sure that you have been using the SIM card for a long time. For example, Beeline provides a similar opportunity.
To register someone else’s number, the following conditions must be met:
- There should be no debt on the number;
- You need to store 10 incoming calls and 10 outgoing calls;
- It is necessary to save the date of the last 5 deposits;
- You need to answer calls from Beeline if you receive any.
Conditions may be slightly different depending on the specific case. In any case, you need to contact the operator’s office and declare your intention to change the owner of the number. A salon employee will tell you how to reissue a SIM card. It is not possible to re-register a number remotely (without visiting the operator’s office).
In fact, there are not so many mobile operators that provide services for changing the owner of a SIM card without its real owner and without a power of attorney for re-issuance.
But there are still telephony providers who allow subscribers to re-register a SIM card in their name in this case too. For example, such services are provided by Beeline. However, to change the owner of a SIM card, some requirements must be met:
- Corporate packages are not subject to re-registration;
- a subscriber claiming ownership rights must use the SIM card for at least six months (this point will be carefully checked by the television system);
- there cannot be any debt on the package; the SIM card balance must be positive.
Otherwise, the algorithm for replacing the card owner does not differ from the standard renewal with the presence of the card owner.
Restrictions and conditions
Before restoring a Tele2 number, the user should familiarize themselves with all possible restrictions and rules:
- the user will not be able to unlock the card through a special PAK code if he contacts the company’s support service by calling 611;
- obtaining a duplicate is possible only if the owner of the number contacts the office and provides a passport, as well as a contract for the provision of services;
- this operation is provided to all Tele2 customers;
- when the subscriber does not perform any actions with the SIM for more than 180 days, the company has the right to terminate the contract unilaterally without warning;
- the re-issuance procedure is paid, you need to pay 50 rubles for a SIM card, they will go to your phone balance;
- if the client does not use the contact for a long time, then you can get a duplicate of it, provided that 6 months have not passed since the last activity;
- when traveling outside the region, obtaining a card is possible only in the coverage area of the company’s network;
- a duplicate ordered through a telecom operator or the Internet can only be obtained at the company’s office;
- if the wrong PIN code was entered, then the SIM card is unlocked only at the Tele2 communication office;
- If a SIM is lost, the data from it cannot be restored;
- when the user does not use the card for a long time, the company can terminate the contract unilaterally and put the number up for sale.
The easiest way to restore the card is in the sales department of the cellular company. There the subscriber will immediately receive the card and pay for its issue. The price for the operation is 50 rubles, the same amount is credited to the subscriber's account.
How to start the process yourself
If you don’t want to go to the office, and you want the card to be activated by you personally, do the following:
- insert the chip into your mobile device (tablet, smartphone or phone);
- turn on the device;
- after loading the system, enter a special code consisting of 4 digits;
- dial 610 (the call will not be charged);
- listen to the bot’s response, which will inform you about the success or failure of activation (if you receive a refusal, the reason will be given).
Read about operators: Where to order an Yota SIM card and how much does it cost?
Once you are done with activation, the entire network will become available. If you are deciding how to activate a new SIM card for your mobile phone, you can stay on the proposed tariff or use the most profitable tariff plan for you. It can be found and studied on the provider’s official website. Some subscribers prefer two services at once, connecting two SIM cards to the network.
