How to restore an MTS SIM card (number) via the Internet if you haven’t used it for a long time or lost it

How to replace a corporate SIM card?

Each company has a responsible person who is responsible for communications. If this is a small organization, then, as a rule, this is the director himself or the chief accountant. In this case, you will have to terrorize them on all questions regarding services by number. 0990 contact center can help you get detailed information and connect the necessary service , restoring the number or replacing the SIM will not work.

Personal visit to the office

If your phone is out of order and it is not possible to revive it using available methods (read about all the ways to bring your phone back to life in the article “How to restore an MTS SIM card”), then you will have to take a one-time power of attorney from your organization with a seal in which the action will be written down, which you want to do with the number. Or your director himself can bring the stamp to the office of his personal manager, who will be happy to solve all his communication problems. On the official MTS website in the section “Mobile communications” - “Actions with SIM card and number” there is a power of attorney form that you can fill out for yourself, print and stamp: https://www.corp.mts.ru/help/doc /doc_mob_svaz/. Usually this procedure takes very little time.

If the organization’s contact person indicates in advance what SIM format is needed and the number itself ( nano, micro or regular ), then the manager will simply take the application and give a new SIM, all services for it will already be active.

Personal Area

The second option is remote replacement. In the corporate segment there is a personal account called a Virtual Manager. A more detailed description of this service can be found in the article “Personal Account of an MTS Corporate Client”. The operator issues in advance a list of SIM cards of different formats with 4G (LTE) support. When the user’s number breaks, or they simply need to buy a new phone for a contract, the contact person links the serial number of one of the issued USIM blanks to the required number. In this case, there is no need to travel anywhere. It is very convenient to use such a manager when you are actually in another region. True, it will not be possible to replace a phone from another region with blanks from yours. In this case, either a personal visit to the salon in your hometown or delivery by Russian Post will help.

Courier delivery

The third and most expensive and rare option is to order SIM delivery by courier or Russian Post. This service will be valid only for Moscow and Moscow Region. Rates depend on how quickly you want to get your number back and how it will be delivered to you. Payment for such a service is debited directly from the personal account of the contract ; no cash needs to be given to the courier. Find more detailed and up-to-date information on the website: https://www.corp.mts.ru/help/service/block_replace_sim/.

Remember that restoring the number is accompanied by replacing the keeper of your contacts, which means that you need to take care in advance and transfer the list of phone numbers to the gadget’s memory or the cloud. After the contract restoration procedure, all services and balance remain the same as before.

The MTS company organizes all service procedures quite competently, especially those related to the corporate segment. Everything is done for convenience and speed, so that communication interruptions take a minimum amount of time and the company does not incur losses. Due to security measures regarding personal data, only a company representative with a power of attorney, or an executive with a seal, can receive a phone number registered to an organization. Also, access to all necessary operations is available in the Virtual Manager and the person responsible for communication. If something doesn’t work out, or a question arises, you can contact your personal contract manager or corporate contact 0990, 8-800-250-0990.

Operation for business clients

“Tele2 is not registered on the network”—the presence of this text notification on the screen of a portable device means that the user or company representative has not registered the number in the cellular operator’s database.

Read about operators: How to unlock Tele2 SIM card – TelefonQA

This error can occur for two main reasons:

• problems with the Tele2 signal;
• Problem with network registration.

Moreover, the first problem occurs most often with this telecommunications company.

However, before looking for the essence of the problem, you should check the main version, which is even written in the name of the error. To do this, the client should understand whether the SIM card is activated.

If not, then you should use one of the methods described above.

If yes, then you cannot solve this problem on your own. The subscriber needs to contact the Tele2 hotline operator at 610 or make a personal visit to the most convenient cellular communication salon.

To manage a previously purchased Tele2 SIM card, legal entities need to write an application at one of the sales offices, collecting a package of documents for this. To find out what you need to take with you, please call 636 and 6.

How does restoring a SIM card differ from replacing it?

As cellular support specialists note, restoration is practically no different from replacement

. Despite their statements, the Banki Segodnya specialist figured out the differences between these concepts.

Recovery

– this is a procedure for obtaining a SIM card after blocking, available only in the office or showroom of a cellular operator.

Replacement

– this is getting a new SIM card to replace the current one. You can replace your SIM card at a mobile phone store or the central office of a mobile operator.

Source: Chat Tele2 and MTS

How to restore a blocked SIM card if it has not been used for a long time?

If you do not use the SIM card for a long time, it will automatically be blocked after 6 months. You can restore an old disabled SIM card at the Beeline office. For this you will need a passport. The presence of the person for whom the SIM card was issued is also necessary. The restoration procedure may not be free. The price can be equal to the cost of a new SIM card.

The SIM card can be blocked for other reasons. They could be the loss of a SIM card, blocking due to incorrect PIN and PUK entry, etc. What to do in such cases? You can read about this in the article “How to unlock a Beeline SIM card.” It describes the problems and their solutions in detail.

Reasons why restoration may be necessary

What can happen to an old SIM card? Yes, whatever:

• Your phone was stolen or you lost your device somewhere
• Unintentional blocking occurred as a result of incorrectly entered PUK code several times
• The card simply became unusable and stopped working normally - unfortunately, this can happen over time. Especially if the SIM card is often moved from one device to another
• The standard card needs to be replaced with a nano-SIM/micro-SIM
• You may need to restore your Beeline number on a new plastic card if the card was received a long time ago and does not support the 4G network format

Well, we’ve figured out the reasons, now let’s talk about how and where you can restore your Beeline SIM card.

Recovering a lost Megafon SIM card

Many subscribers begin to panic, not knowing what to do if they have lost their Megafon SIM card. The alarm doubles if a mobile bank is connected to the SIM card or there is a large amount of money on it. In such a situation, you urgently need to call numbers 0500 (from a Megafon cell phone) or 8 (800) 550 0500 and block the card. Getting your old number after losing your card is not that difficult. The registration procedure is similar to previous measures to restore the number.

How to restore numbers on a SIM card?

When you restore your SIM card, your number, tariff plan and all connected services are saved. The address book is not restored when the SIM card is replaced. Therefore, if you are simply changing your SIM card to a card of a different MicroSIM and NanoSIM format, copy the contacts from it. If your card is with you, but the phone does not see it, you can use a SIM reader, which will “pull out” all the necessary information from it.

If your phone is on Android OS, you are in luck and you can restore contacts from the Google server. To restore phone numbers stored in the memory of a damaged (or lost) SIM card, you can try another method. Send a request to your mobile operator for call details. In the report, you can view information about calls made by phone number. In this case, you will have to remember who and when you called in order to identify subscribers by their phone numbers.

Of course, in this way you will not be able to restore all the numbers, but you will still be able to restore some part.

What should I do if my SIM card is lost or my phone is stolen?

To save personal data and avoid the actions of attackers, you need to block the number in your Beeline personal account. It is recommended to do this as soon as possible so that no one has time to use the information from the SIM card.

You also need to know about the only disadvantage that exists when restoring a SIM card. The connected services, number and funds will simply be transferred to the new SIM card. However, all personal data containing the numbers of other subscribers and the history of SMS messages cannot be restored.

In what case may it be necessary to replace and restore a SIM card?

When the SIM card is restored, the number is automatically activated and the balance and connected services are restored.

You will have to restore the card if it was blocked for the following reasons:

• loss;
• damage;
• failure.

Blocking can be installed not only at the initiative of the subscriber, but also the operator

. The number is blocked, at the initiative of the operator, if the subscriber has not performed paid actions on the number for a certain time.

It works as follows:

1. The subscriber stops using the number.
2. After some time, the operator begins to write off money. For saving the number, from 3 to 10 rubles are debited from the balance for each day;
3. When the balance reaches minus or zero, the number is blocked.

Blocking and recovery conditions:

It is important to consider that the period after which the cellular operator has the right to write off money for maintaining the number

or block the SIM card unilaterally depends on the selected tariff.

Replacement will be required when you need to replace a regular format SIM card with a micro/nano one.

What documents will be required

Usually, the procedure requires only a passport of the Russian citizen who registered the number. Issue and re-issue are available only to subscribers over 14 years of age. In addition to the passport, it is possible to present a military or sea ID, temporary certificate, or sailor’s passport. You may also need to write a statement.

If the owner himself asks for help, he will need an agreement drawn up with the company, as well as an identity card. When a trusted person visits the office, he must have a power of attorney with him, which is certified by a notary. When a legal entity contacts the sales department, it is necessary to provide not only a passport, but also additional documents. To find out the exact list of these papers, you should call 611.

What should I do to restore or replace a SIM card?

Restoring or replacing a SIM card follows a procedure established by the telecom operator itself. Let's look at how to replace or restore a SIM card

from the operator MTS, Megafon, Tele2 and Beeline.

How to restore to MTS?

MTS offers two ways to restore a SIM card

. Can:

• contact the MTS communication store in the region where the card was purchased;
• take advantage of .

Use courier delivery

Can individuals and legal entities. Delivery city:

• Moscow: within and outside the Moscow Ring Road;
• Moscow region.

To place an order, you will need to call 0890 or fill out a form on the official MTS website. The application will need to indicate:

• Client status: individual or legal entity;
• Delivery city;
• Delivery type.

After agreeing to the terms of service, proceed to filling out an application, in which you indicate:

• phone number;
• Full name and date of birth of the subscriber.

The next step asks for passport details and citizenship.

Next you need to go through authentication. To do this, you will need to indicate when the first and last outgoing call was made, and the phone number. Information about the last top-up is also requested. You must indicate the date and amount.

Afterwards you will need to indicate your registration and delivery address. If the addresses match, then there is no need to duplicate information. Just click “Copy data from registration address”.

The last thing left to do is to indicate the coordinates for communication and what SIM card you are ordering. In the “Additional” section, you can specify when to call or other important information for the courier. After filling in all fields, click “Next”.

In order for the application to be processed, all you have to do is check the correctness of the entered data in the open window and click “Confirm”. Then wait for a call from a customer service representative.

Cost of delivery

:

Subscribers in other regions can use the delivery service via mail. Delivery cost is 115-120 RUR

. To place an order, you need to call 0890 and tell the operator the address for delivery.

If it is not possible to fill out an online application, then you need to contact an MTS salon with a passport. Another person can restore or replace the number only with a notarized power of attorney.

A SIM card is issued after filling out an application, which you can download on our portal.

How to restore to Megafon?

At Megafon you can restore a SIM card only through the salon

, you need to have your passport with you. To restore your number you will need:

• replenish the balance if there is debt;
• Fill out the application; the form will be issued by a salon specialist.

To save time, we offer applications now

, and contact the Megafon salon with a completed form.

Important! The regular number is restored free of charge. City or “beautiful” for a fee, which can be found in the office or by calling customer service at 8 800 550 05 00

.

You can order delivery by courier in the Megafon online store. Delivery time does not exceed 3 working days. If you need it “here and now,” Megafon offers to pay 400 rubles for urgency. and receive a SIM card within 24 hours.

Regular delivery within the Moscow Ring Road is free, in the Moscow region - 200 rubles.

The application must indicate:

• FULL NAME;
• date of birth;
• phone number that is being restored;
• passport details.

Then indicate the delivery address. Finally, provide contact details and additional information. After filling out all the fields, click “Place an order” and wait for a call from a Megafon specialist.

It is important to consider that a subscriber can only restore a number that previously belonged to him.

How to restore to Beeline?

To restore or replace a SIM card, just contact any Beeline office with your passport, fill out an application and receive a new card within a few minutes.

We suggest downloading the application now and contacting the office with the completed form.

Beeline subscribers can also fill out an application for a SIM card online

, to do this you will need to select the “Help and Support” section on the main page of the operator’s official website.

In the specified section, select “Replacing a SIM card without visiting the office” and follow the link.

The application must indicate:

• what number is being restored;
• Subscriber's full name;
• passport series and number;
• telephone for communication;
• delivery address.

Then click “Send” and wait for a call from a Beeline service specialist who will coordinate the time and date of delivery of the SIM card. An operator will contact you within 24 hours

.

After the call

:

1. You need to log in to your personal account. A message will be sent to the specified phone number containing a link to your personal account, temporary login and password.
2. Wait for a call from the courier.
3. At the appointed time, meet the courier, present your passport and receive a SIM card.
4. Activate the card by clicking on the link that will be sent to the previously specified phone number or email.
5. Enter the number of the received SIM card in your personal account, upload the requested photos (there will be samples) and enter a confirmation digital code instead of a signature, which will be sent to your phone.

How to restore in Tele2?

A Tele2 subscriber can replace or restore a SIM card only in the office. You need to have your passport with you. The service is provided free of charge.

The subscriber's representative or legal entity can restore the number if they have a power of attorney.

Unlike other operators, Tele2 does not offer courier delivery and does not accept orders online.

Recovery methods

Beeline office

Surely, when a subscriber needs to restore a lost or stolen Beeline SIM card, the first thing that comes to his mind is to contact the company’s office. And for good reason - here you can very quickly replace the card with a new SIM, and, at the same time, maintain the current tariff, balance and all services active on the number.

You need to have a document confirming your identity with you - you won’t be able to restore your Beeline SIM card without a passport.

If the process takes place without the owner of the number, his representative must be provided with a power of attorney and, again, a passport.

A representative of a legal entity is required to provide his passport, a letter certified by the seal of the organization and the signature of the general director and a power of attorney form M2.

From home

Is it possible to restore a Beeline SIM card online? Yes, recently such an opportunity has appeared. In order to restore a phone number on Beeline via the Internet, and send it to an email address (for legal entities)

The letter must indicate a contact phone number and your passport details. Within the near future, a representative of the company will contact you, with whom you can clarify the time and duration of courier delivery.

You can also order the service by calling 8-800-700-0611.

Unfortunately, such a service for obtaining a SIM card is not available in all regions; it is best to check its availability with the operator.

When receiving a new card, the subscriber must present a passport.

How long does it take for a room to be put up for sale?

If the number is blocked, then after 3-4 months it is put up for sale again. At first, the operator simply “freezes” it so that the new owner does not have to explain to strangers several times a day that he does not know the person they need and cannot call.

Attention! If your SIM card is not serviced due to a negative balance, do not rush to top up your account. First you need to check if it is still blocked. Otherwise, you can simply give it as a gift to the new owner.

The MTS number has not yet been transferred to another subscriber, and it is simply “frozen”? Restoring an MTS SIM card is possible by concluding a new agreement with the operator. If another person uses it, the only option is activation. With its help, you can get your MTS phone number back at the operator’s office. But there are nuances here:

1. You must come to the salon together. If a person is, for example, 500 kilometers away from you (or in another region altogether), this is inconvenient.
2. The new owner may not want to add unnecessary problems to himself. And this is his right, since he is the owner of the number.
3. The service is paid. You will have to pay 340 rubles. It's more expensive than buying a new SIM card.

Are contacts, deleted SMS and traffic restored?

If the SIM card is not lost, before replacing it, it is recommended to first save all the contacts on it in the phone’s memory. If this is not done, then all numbers will be lost after changing the card, and it will be impossible to restore the address book. All messages remaining on the old SIM will also be lost.

The volume of traffic is provided according to the currently valid tariff. If the tariff is not valid at the time of the subscriber’s request, it cannot be restored.

The customer service often receives complaints that after the SIM card is restored, no SMS messages are received - Megafon or another operator is not to blame for this situation. Typically, the limitation in the operation of the SMS service is temporary and is associated with the technical features of the operator’s equipment. Full functionality is restored within 24 hours.

Price

How much does it cost to restore a Beeline SIM card? It all depends on the method. If you contact the office, they won’t charge you a penny for restoration. But you will have to pay extra for delivery by courier:

• Delivery within 1-2 days - from 180 rubles. up to 480 rub
• Delivery in 3.5 hours – 450 rubles
• Delivery within the region - from 475 rubles. up to 1540 rub.

Prices are indicated for Moscow and the Moscow region. The cost of the service in the regions where it operates may differ from the indicated price, so we recommend checking it with your operator.

Restrictions and conditions

Before restoring a Tele2 number, the user should familiarize themselves with all possible restrictions and rules:

• the user will not be able to unlock the card through a special PAK code if he contacts the company’s support service by calling 611;
• obtaining a duplicate is possible only if the owner of the number contacts the office and provides a passport, as well as a contract for the provision of services;
• this operation is provided to all Tele2 customers;
• when the subscriber does not perform any actions with the SIM for more than 180 days, the company has the right to terminate the contract unilaterally without warning;
• the re-issuance procedure is paid, you need to pay 50 rubles for a SIM card, they will go to your phone balance;
• if the client does not use the contact for a long time, then you can get a duplicate of it, provided that 6 months have not passed since the last activity;
• when traveling outside the region, obtaining a card is possible only in the coverage area of ​​the company’s network;
• a duplicate ordered through a telecom operator or the Internet can only be obtained at the company’s office;
• if the wrong PIN code was entered, then the SIM card is unlocked only at the Tele2 communication office;
• If a SIM is lost, the data from it cannot be restored;
• when the user does not use the card for a long time, the company can terminate the contract unilaterally and put the number up for sale.

The easiest way to restore the card is in the sales department of the cellular company. There the subscriber will immediately receive the card and pay for its issue. The price for the operation is 50 rubles, the same amount is credited to the subscriber's account.

What else you need to know

Speaking about how to restore a Beeline SIM card, one cannot fail to mention that during the first 24 days the number will have partial restrictions on receiving and sending SMS. Basically, the ban applies to service and banking messages - they may contain passwords to access a bank card. Payment for services from a mobile phone will also not be available. These measures are taken to protect you from scammers. If you need to change your Beeline number, find out how to do it here.

Peculiarities

By replacing the SIM card, the operator blocks messages and commercial mailings to the numbers of its subscribers. This is done for security purposes and protection from possible fraudsters. The blocking lasts for 24 hours and then turns off automatically.

Reception and sending of messages are not completely blocked, but only those containing a commercial component. You will not be able to send or receive messages to bank numbers, or make payments from your number. Simple sending and receiving messages, including when identifying in services (social networks or instant messengers), works as usual after replacing the SIM. Important!

The cost of obtaining a new SIM card from the operator is 30 rubles, and is deducted from the number’s balance. If you change a SIM card that did not support 4G, the money will be returned to your balance in the form of a bonus. It can be used to pay for any communication services, including tariff fees.