Mobile communications from Kyivstar
The largest operator in Ukraine provides its customers with many services in the field of cellular communications, television and the Internet. Prospering for more than 20 years, Kyivstar actively serves the majority of the Ukrainian population. The company supports roaming services in more than 190 countries. Kyivstar also supports innovation in technology and uses new equipment to operate the company. The company was the first in the country to introduce tariff packages that eliminated fees per minute and Internet tariffs by megabytes.
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Recover your Kyivstar number – important, accessible, fast
In Ukraine, it is the leader in cellular communications, enjoying the popular love of many millions of service users.
One of . Subscribers are given the opportunity to restore blocked SIM cards after their expiration date. Also, if the gadget was stolen or lost by the owner, the SIM card became unusable. The operation can be carried out within a month from the date of blocking. The possibility of restoration is allowed no more than 3 times during 90 days of service. Recovery methods depend on the specific situation.
Operator blocking
It can happen if you enter the PIN or PUK code of the card by mistake, or if you do not use the phone for a long time (the blocking is carried out automatically).
Regardless of the reason for the SIM card’s inactivity, the following is required:
- contact the service center or call;
- call the recovery number;
- indicate the ICC card number (available on the back) - or other information to identify the owner;
- turn off and turn on the phone to re-register on the network.
How to check the balance on your Kyivstar phone
Periodically, everyone checks the status of the current balance to find out how much money is left. You can find out your balance at any time and in any way convenient for you. There are four ways to check your balance, choose the most convenient for you:
- Via the balance check command *111# or *100#;
- Call the service center number 466;
Kyivstar hotline phone number - If for unknown reasons the command does not work and you cannot reach the service center, you can call the customer support service 0800300466 for mobile phones, or 0800300460 for home phones.
- Order online:
- Credit to card
- Cash loan
- Credit card
- Secured loan
- Loan at 0%
- Deposit with bonus
The SIM card is lost and has become unusable
In this case it is necessary:
- contact the company, take a passport if you have registered a SIM card;
- provide a plastic base with PIN and PUK codes;
- in the absence of the basis in which the card was located, indicate when the account was last replenished, the telephone numbers that the card user called recently.
The service provided is paid. The current cost at the moment can be checked on the website or by calling the operator. Funds for the procedure are withdrawn from the subscriber's account.
Self-renewal
This is a relatively new and user-friendly service.
The following actions are required:
- purchase a new SIM card;
- activate the card;
- dial the combination of numbers of the previous phone number and the PUK code of the previous SIM card
Send request *245*380ХХXXXXXX*YYYYYY# , where
- 380ХХXXXXXXXX – phone number of the old SIM card,
- YYYYYY – 19 digits ICC code or 8 digits PUK 1 of your old SIM card;
- send data.
News and promotions
Kyivstar is the first on the Ukrainian market to introduce prepaid communications for subscribers. Now, if your SIM card is lost or damaged, you don’t need to come to the Kyivstar store - just buy a starter package and “assign” the old number to the new SIM card.
The innovative “Self-SIM Replacement” service is simple and safe: just two steps, a few hours of waiting - and the mobile number works again, but with a new SIM card. Wherever the subscriber is, now he can always restore his number without contacting the Kyivstar store. Service cost —
5 hryvnia, which are withdrawn from the subscriber's account after the number is resumed.
“Residents of villages and small towns found it difficult to restore their mobile number, since to do this they had to look for “service points” of their telecom operator in other cities. It is much easier to buy a new starter pack. Now every Kyivstar client will be able to stay with their usual number. We hope that thanks to this service, the cases of using new numbers only due to the loss of the SIM card will be reduced, —
comments
Pavel Daniman, head of the value proposition department at Kyivstar
.
“ At the same time, we took care to protect all clients from the actions of intruders.”
It will also be useful when purchasing a new mobile device if the SIM card is not suitable for the slot of the new format -
Micro or Nano. However, if a subscriber contacts the Kyivstar store to replace the card format, he will now be provided with this service free of charge.
To restore your phone number and assign it to a new SIM card, you need to complete two steps. First, buy the Kyivstar starter package, insert a new SIM card into the phone and activate the number —
dial the combination to check your account *111# (call), without replenishing your account.
Secondly, dial the combination *245*380ХХХХХХХХ*Z...Z#
(call), where 380ХХХХХХХХХ
is
the phone number that will be assigned to the new SIM card, and Z...Z
is
the data of the “old” SIM card: 19 digits of the ICC code (number on the back of the SIM card itself) or 8 digits PUK1 (indicated on the holder to which the SIM card was attached). If the SIM card or holder is not saved, you can find out this data in the “My Kyivstar” system if you have a personal password.
After this, the client’s number, funds in the main and bonus accounts and connected services will be restored. It is important that from the moment the request is sent until the application is completed, the old SIM card is not registered in the Kyivstar network for 7 hours. If it was found and there is no need to assign a number to a new SIM card, you just need to insert the old SIM card into the phone and turn it on without waiting for the request to be completed.
Kyivstar also took care of the convenience of customers who need to be in touch during the renewal of their number. Immediately after sending a successful USSD request to replace the SIM, 100 minutes for calls within the Kyivstar network and 100 MB for Internet use will be credited to the temporary number account. This is enough to resolve emergency issues. You cannot top up your temporary number account.
Kyivstar paid special attention to the security of the procedure, since most bank card holders use a mobile number for authorization in bank self-service systems. To prevent fraudulent activities, the SIM card's registration on the network is checked within 7 hours. If at this time the restored number is registered in the network, the request for a replacement SIM card will not be fulfilled. Additionally, the condition for checking information based on the date and amount of the last top-up to restore the PUK code is canceled.
More information can be found on the Kyivstar website
conclusions
Losing an old SIM card, regardless of the reason, is not a desirable and obviously negative factor for the user in any case. However, the unexpected situation that has arisen can be easily and without problems corrected thanks to the company’s attention and care for its many users.
You can even restore it yourself, without visiting a company branch or contacting an operator by phone.
When restoring the old card, the funds available on the old phone and the tariff plan are saved; if there is a new SIM card, then unfortunately the old contacts will not be saved. You can still communicate with work colleagues, friends, and relatives on the number that is saved and familiar to our subscriber.
How to restore a Kyivstar SIM card
The Kyivstar company is very popular among residents of our country. Therefore, the company is trying to expand the list of services provided. One of which will be described in detail in this article.
Quite often, situations arise in which the integrity of the subscriber’s SIM card is violated; phones are also stolen along with the SIM card. It also happens that the subscriber number associated with the card was inactive for a long time, so it was automatically blocked by the operator.
In order to make a replacement, you need to find out how to restore a Kyivstar SIM card. By replacing the card, the previous phone number will be linked to it automatically. In this case, the tariff, connected services and account balance will be saved (except for the amount withdrawn for replacing the card).
SIM card recovery time
Before replacing a SIM card, Kyivstar employees must check some data associated with the subscriber card. When contacting a subscriber, you must provide the SIM card that was associated with the lost one, as well as a card with PIN and RUK codes.
Data verification takes place within one day. When a card has expired and was automatically blocked, its restoration may take up to 31 calendar days from the date of blocking. The procedure allows you to save your subscriber experience, services and all promotions that have already been connected to the phone number.
The time to renew your phone number is 30 days.
Why was my number blocked?
A number can be blocked for several reasons, and the first most common is that the number is blocked due to the fact that your activated number has not been used for quite a long time. Currently this period is 365 days. Moreover, if in Vodafone or Lifecell it is enough to replenish the account by 5 or 10 UAH, respectively, to extend the validity period, then to extend the validity period of the Kyivstar package you need to make any call.
As a result, if you have not made a single outgoing call in one year (namely, the validity period of the package is extended for each paid call), then your number will be blocked. Or you simply forgot about the package for more than one year.
How much does it cost to restore a Kyivstar SIM card?
If the number is restored under the terms of the guarantee, then this procedure is carried out free of charge.
In a non-guaranteed case, it costs 20.00 hryvnia including VAT, but excluding the pension fund fee. It is worth considering the fact that the amount for ordering a service is withdrawn from the subscriber’s account, therefore, if there is insufficient amount on the balance, it is necessary to top up the account.
Renewing a number costs 15 hryvnia including VAT, with an additional 7.5% of the amount charged for contributions to the pension fund.
provided in case of closure or prolonged non-use of the phone, which led to its cancellation.
To renew a canceled number, you must pay 30 hryvnia including VAT, as well as 7.5% in Pension Fund of the cost of the service (if the renewal period is more than 30 days).
Number unblocking price
Now we need to talk about the price of such unlocking and how profitable it is. Because if this number is not a work one, but is needed only to call relatives, then it may be easier to buy a new Kyivstar number, although if you value this number, then Restoration will cost 40 UAH and 15 UAH will be deducted from your account for the procedure itself. And a new Kyivstar SIM card can cost even less.
In the second case, you will have to buy both a SIM card and also pay 5 UAH for the number restoration service.
This, of course, applies to those who live in Ukraine and use the services of the Kyivstar company, but if you live in Russia and something happened to your number or you want to change your number in order to save your savings on communication. Then perhaps the corporate rates provided by mobi-club.ru will suit you. And with the help of a large selection of tariff plans, choose what suits you.
How to block a Kyivstar number
Within seven hours after the manipulation, the subscriber can independently block the change of SIM card. To do this, you need to select one of the options:
- make a request using the combination *245*1#;
- log into the “My Kyivstar” system and disable the service;
- call the hotline 0800300466 (calls are accepted 24 hours a day).
The application will be processed within 30 minutes.
If the subscriber simply wishes to deactivate his card, he can:
- contact any Kyivstar service center;
- submit an online application using the “My Kyivstar” system;
- use the autoinformer service by calling 477.
Temporarily disable/re-enable a number
Dial 477 or 0800300466 from the number whose service you want to suspend or resume. Follow the prompts in the interactive answering machine to submit a request for service suspension or restoration. If the application was submitted on the last day of the month, it will be completed by the end of the day. The application can be submitted until 23:00 on the last day of the month. Please note. Even when you temporarily suspend service, your number will still receive incoming calls.
- buy a Kyivstar starter package. It is important not to top up your account right away;
- insert the SIM card into the device and press *111# to activate the card;
- send a request via the combination *245*380ХХХХХХХХХ*ZZZZZ. Indicate the old phone, and Z is the ICC code consisting of 19 digits or PUK1 of the previous SIM card.
Where to restore your Kyivstar card
In case of loss, theft, or damage of a SIM card, Kyivstar offers its subscribers to restore old data through. A similar procedure is carried out in any Kyivstar brand store in your city.
How to renew your Kyivstar number , and what data do you need to provide? In order for a service center employee to perform the service, you must provide a blocked or damaged SIM card, or the original card holder with PIN or PUK codes.
If the subscriber does not have such information, you can call 477. After connecting to the operator, you must provide the following information:
- indicate the last three mobile phones to which calls were made (preferably indicating the date and time);
- indicate the time and date of the last money transfer to another subscriber account;
- indicate the remaining amount on the lost SIM card.
This operation is performed using the mobile operator Kyivstar. is not approved if the information provided by the subscriber does not match the information on the subscriber number. The application verification period is one day. For technical reasons, consideration of the application may take longer, up to three working days.
