Many of us have experienced that payments through self-service devices do not go through immediately or are not processed at all. There are many such stories from life that can be cited. In each situation, it is necessary to figure out who is to blame for the fact that the money did not reach the recipient. Let's talk about the most common cases.
Possible reasons for using the transfer service from a phone number to a Sberbank card
This service is often relevant for those for whom a mobile phone is not only a device for communication and access to the Internet. The service is often used:
- In the process of running a business where you need to make regular payments.
- During trade operations when goods are sold via the Internet.
- In charity fundraisers.
- In cases where, when replenishing the balance, an erroneous amount was deposited, many times exceeding the planned one.
Regardless of the purpose of using the service, many current and future users are interested in the question: is it possible to transfer money from a Megafon mobile operator number to a Sberbank card without a commission?
To answer this question and decide on the method of carrying out the operation, it is necessary to first analyze each of them.
Read more at: Bankigid.net
Refund methods
When replenishing your account using a terminal or ATM, we recommend that you keep payment receipts confirming that the replenishment procedure has been completed. Found an error when replenishing? Go to the office of the operator serving you with your passport, a receipt and an application requesting a refund. In the case of Megafon, MTS and Beeline, funds are returned within 14 days. In order to prevent fraud, refunds can only be made if there are three errors in dialing a number or if four digits are confused.
If you have credited funds to another subscriber, call or send an SMS to this subscriber and politely ask for the funds to be returned to your number. But the law does not stipulate that he must return the money to you, so you can expect a refusal.
It even happens that funds are credited to a non-existent number. Then you should contact the operator’s technical support, explain the situation and provide information about the payment from the check. In this case, your money will be returned to you instantly. Now you know what to do if you put money on the wrong number. But there are other circumstances. For example, money does not arrive when the deposit is made correctly through the terminal. Let's look at it too!
What to do if you have the wrong number
If the money has not arrived and you find an error in the receipt, you must act through the owner of the terminal through which you sent the funds. Call his contact number and explain the situation. A company employee will check whether the funds have been credited; if their phone number is not registered, then they remain on the list of outstanding transactions. In this case, it will not be difficult to return it to your phone.
The situation is more complicated if you deposited your funds on a working phone that belongs to another person. In this case, the company that owns the terminal is powerless; it is necessary to act through the operator’s support service. The procedure will be much more complicated, especially if you did not save the receipt. You will have to make a claim and send it to the specialist’s email address. You will need to attach a scanned copy of the receipt to it. You may even have to visit your carrier's office to process a refund. In this case, you will only be able to receive them on your phone; as a rule, cash payments are not supported in such situations.
On our website you can get a completely free consultation with a professional lawyer!
Transfer amounts
If the amount is less than 3000 rubles. and the correct number differs from the incorrect one by 1-2 digits, both numbers belong to the same branch, then an application will not be required. The specialist will open a request, and within 48 hours the money will be returned to your balance.
If the amount is more than 3,000 rubles, and the erroneous number differs by more than 2 digits from the correct one or belongs to another branch, you will need to fill out a standard application. In this situation, you must attach a check or statement to your application (if you paid with a bank card).
Informing about the status of application processing
- If the automatic data verification is positive, an SMS will be sent: “Dear Client! Your request to transfer an erroneous payment has been reviewed. The unspent balance of DD.MM.YY in the amount of XXX rubles has been credited to your account."
- A client whose funds are debited from an erroneous number will receive the following information via SMS: “Dear Client! The unspent balance of the erroneous payment credited to your account DD.MM.YY is written off in the amount of RUB XXX. Balance check *100#.
- If the number to which you deposited money spent it, then you will receive an SMS: “Dear Client! Your request to transfer an erroneous payment has been reviewed. Transfer is not possible because The payment has been completely spent."
Transfer limits
Restrictions are set on this type of procedure not only in terms of the amount, but also in the number of transfers.
It is allowed to transfer funds to the card within the limits of 15,000.00 per day and 40,000.00 rubles per month. The transfer limit by any method will be
- For “mobile banking” 8000.00 rubles and 10 operations.
- For transfers through the website or mobile phone, the maximum limit will be 15,000.00 rubles and 10 procedures per day. The monthly limit is set at 40,000.00 rubles.
Important. After the operations performed, the balance of the mobile device must be at least 10.00 rubles.
They transfer funds not only to their own card, but also to the cards of other people. To do this, you just need to know their card or mobile phone numbers.
Thus, it will be most profitable for the client to make a transfer to a Sberbank card using the Mobile Bank application, since there are no additional costs or commissions for carrying out these actions.
Having analyzed all the features and methods of money transactions from the mobile operator Megafon account to the client’s card, you can be sure that payments will be protected by the mobile operator and Sberbank.
Read more at: Bankigid.net
You received money by mistake
Subscribers whose account was mistakenly topped up can wait for the operator to make adjustments upon request from the sender who added a certain amount to your balance. It will be written off without sending you a notification. Sometimes users who have made an incorrect deposit may call the entered telephone number with a request to send the deposited funds back.
Be careful! Fraudsters may call you back - check whether the amount has actually been credited to your balance.
Erroneous replenishment through payment terminals and special services can be returned by the provider if the above conditions are met. Check the entered phone number several times to prevent errors when making money transactions.
First actions
If you always sent money to your phone account and did not have time to move away from the device, and you already received confirmation of its crediting, this does not mean that the device always works this way. First of all, remember that this is a technique, and it is prone to crashes, freezes, and long command processing times. Even a new terminal under high loads can quickly require maintenance, which is not always carried out in a timely manner.
In addition, the reason for refusal of enrollment may be:
- technical work on the part of the telecom operator or the company that owns the payment terminal;
- your mistake;
- communication failure.
As a rule, money arrives in your phone account within 24 hours, so don’t be nervous in the first hours. Please check that the information you entered is correct and be patient. Be sure to check your balance before the next step, since the message about crediting could simply not reach the subscriber for various reasons.
How to activate cashback from Megafon
To become a member of the cashback program, just follow a few simple steps:
- Download the Megafon application to your phone. Available for free on the App Store, Play Market.
- Open the “Cashback” menu in the program through the application or log in to your personal account via a PC.
- Click on the button to become a member.
- All that remains is to save cashback and choose what to spend the accumulated points on.
Additionally, you do not need to perform any actions; all accruals occur automatically. The application will automatically show how many points have been accumulated at the moment. Additionally, you can use your Megafon personal account.
What to do when you receive a message “Payment failed”
When you receive a message about a payment failure, you have only one thing left to do - do as you are advised in the text of the message. Find the nearest Megafon office and take your passport with you. This procedure will not take much of your time; often you only need to correct your full name or enter your full residential address, etc. After this you will be able to make transfers.
It must be said that passport data is required for transfers exceeding 15 rubles.
Option availability
A few words about what the service is - not all users are familiar with the operator’s capabilities. Let's correct the situation and look for a definition! This is an opportunity to pay for certain services (Internet, housing and communal services, parking and much more) and transfer funds directly from the smartphone balance - no need to perform additional actions. Provided absolutely free!
Understanding why Beeline is not available, you need to talk about activation rules! If you do not comply with the parameters below, you will not be able to connect to the service at all!
On a prepaid payment system, subscribers need to:
- Spend at least 150 rubles from the SIM card balance, the option will connect automatically.
not available to users of the postpaid payment system. But only until they do the following:
- The first step is to create a special account. This can be done from your phone, just send the command *110*271#;
- The second step is to top up your account with any required amount. You can read about payment methods for services separately: subscribers have a lot of options to choose from.
We figured out the first steps. We remind you that without activation, the service’s capabilities will be unavailable, and it is useless to try to solve the problem.
Let's move on to other possible reasons why Beeline mobile payment is not available and let's try to immediately find a solution.
Look also: the subscriber is not registered on the Beeline network.
How to find out why money was written off on Megafon
To find out about the latest account details, you can use several methods:
- Dial the free command *512# on your phone and receive an SMS with information about debits from your account.
- Log in to your Personal Account, go to the “Expenses, details and replenishments” section. The “Expenses” tab contains information about all expenses for the current month. A detailed report on expenses for a different period can be obtained by ordering an invoice or itemization.
