How to call Tele2 via the Internet from a computer

Tele2 hotline menu structure

• 1. Promised payment 1.50 rub. for 1 day
• 2. 100 rub. for 3 days
• 3. More details

All Tele2 support staff always treat subscribers with respect, so they are ready to answer their questions at any time. To contact the operator, you can call a single toll-free phone number or regional subscriber service numbers.

Regardless of which mobile operator you use, to contact Tele2 operators you need to dial the federal hotline number 8-800-555-06-11 .
Calls from any operator to this number are absolutely free from all over Russia.

Through the mobile application "My Tele2"

The subscriber reserves the right to disable all subscriptions at once. This is useful in cases where there are a lot of unnecessary paid services. To understand how to disable a specific subscription, find out its name. The Company provides several ways to opt out of such services. Note! When deleting Tele2 using a command or reminder settings, only the pop-up window will disappear. The menu itself will remain on the device, you can enter it and use services if necessary.

Other methods of communication with Tele2 operators

It often happens that all lines are overloaded and then the question arises: “how can I get an answer to my question?” Therefore, to get a full consultation, you can use other methods:

1. To receive a complete and detailed answer to your question, you can write to the official Tele2 website using a special form, thereby describing your problem in detail. Support specialists will either call you back or send a response to your email.
2. Also, for advice, you can send your question to Tele2 . The answer will be sent to your email.
3. If for some reason you do not have an email, or temporarily do not have access to it, then you can write to specialists in the Tele2 community on social networks (vk.com, facebook.com).

If none of the above methods helped you, then unfortunately, you will have to deal with the problem yourself in your Personal Account.

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The level of service for Tele2 subscribers depends on the quality of work of call centers. A 24-hour technical support service is available to subscribers, but not every subscriber knows how to contact technical support specialists. All possible methods are discussed below, which will allow any subscriber to choose the most convenient way to contact the Tele2 help desk.

Tele2 support service in messengers

Messengers have taken a special role in people's communication. Billions of messages are sent to them every day. They have completely replaced traditional SMS communication with charging for each SMS sent. Messengers allow you to communicate for free, only Internet traffic is consumed.

For WhatsApp users, the Tele2 operator has launched a special phone number +79979009000. There is no need to call it - nothing will work, since the number is intended exclusively for providing assistance via WhatsApp. To get help from Tele2 hotline specialists, follow the instructions:

• Take your smartphone and open the phone book;
• Add a contact to the book with the number +79979009000 (the name can be anything);
• Launch WhatsApp and select the option to create a new chat;
• Select a previously created contact;
• and wait for a response from specialists.

Because the hotline may be overloaded, there may be a delay in responses. We recommend that you compose your questions correctly in order to receive equally competent answers.

For Viber users, things are a little simpler. All they need to do is find a public account called “Tele2 Russia”. Use the built-in search in the messenger to find the account you need. Also on the Tele2 website there is a page with a QR code for quick access to a chat with the operator’s hotline.

brief information

To contact the Tele2 call center you must use the following numbers:

• short number 611 (then “0” to connect to an operator);
• when calling from landlines and numbers of other mobile operators - 8 800 555 0611;
• in roaming - +7 951 520 0611.

7 ways to contact Tele2 operator

Call centers are often quite busy and do not always quickly cope with the tasks assigned to them. Therefore, various online services are increasingly being used, allowing the subscriber to find the answer to a question he is interested in or obtain any information on his own. However, the need to call the support service still arises quite often, so each client should know the communication methods that exist today.

Method No. 1

The simplest option to call the Tele2 operator is to dial a short number:
611 → Call
This method can be used by any Tele2 subscriber calling from their phone. It is also important to know that after connecting, you should press the number “0” to contact the operator. Usually, you have to wait a bit until the call center employee is free.

Method No. 2

When you are in international roaming, you will not be able to use the short number 611 . In such a situation, you need to use the usual number +7 951 520 0611 . Then you need to wait until the operator answers and explain the problem to him.

Find out also:

Method No. 3

When using landline phone numbers or other mobile operators to contact the call center, you should also dial a regular number, but a different one: 8 800 555 0611 . It is important to note that this phone is not available for communication in all regions of the country. This is because there is no single number, however, the one listed above is the most common. To obtain a telephone number for communication in the specific region where the subscriber lives, you can use the information from the official website.

Method No. 4

The Tele2 personal account allows the client to use many functionalities, for example, find out the account balance or the balance of minutes, SMS messages and traffic on the connected tariff, change it if necessary, as well as connect or disconnect various subscriptions, services and programs.

In addition to the listed functionality, the Personal Account provides a simple and convenient option for the technical support service using a specially designed feedback form. In this case, the information received from the client is processed as quickly as possible, and the response is sent to his email. As a result, a significant number of Tele2 subscribers choose this option for obtaining the information they need and solving problems that arise.

Method No. 5

ask a question on the operator’s website even if your Personal Account has not yet been created. To do this, just find the “Support Request” service at the bottom of the main page; when you launch it, a special form will open. It must be filled out, after which it will automatically be sent to support. The result of processing the information received is sent to the client’s email address specified when filling out the request form.

Method number 6

You can ask a question via Viber in your Tele2 Russia account. To do this, go to the “Contacts” tab of the “My Public Accounts” section.

Method No. 7

Another way to contact Tele2 operators is the official Tele2 Russia group on Vkontakte . You can write a personal message or ask the necessary question in the “Technical support for subscribers” discussion.

Today everyone uses mobile communications and subscribers are interested in the question of how to call the Tele2 operator, since a lot really depends on this. After all, after connecting with the operator, anyone will be able to receive detailed answers to their questions.

Therefore, we decided to discuss the above issue in more detail in order to avoid problematic situations for mobile users. Thanks to the detailed information in the article, any interested person will be able to get the necessary answers to their questions.

Content:

How to contact the operator, what is the number?

In any city of the Russian Federation, subscribers of the Tele2 operator have a toll-free number of a special subscriber service, which is unified. If the subscriber is in Russia, then you can call Tele2 using two main numbers.

There is a toll-free hotline. Calls within Russia are free from any telecom operator, number: 8800-555-0611 . Directly for Tele2 subscribers there is a free short number to contact the operator: 611 .

Any incoming calls to a number that starts with 8800 are not paid for for people located on the territory of the Russian Federation. All calls are free, so you don't have to pay money for the connection. Contact the Tele2 operator at: 8 800-555-0611.

What extension number

To immediately talk to a technical support specialist, a real person, not a computer, press zero - 0 . And you will immediately receive a personal consultation without spending a long time listening to all the menu options.

After which the connection will occur automatically. And you will be able to get the necessary answers to questions and resolve any difficulty as quickly as possible.

When contacting the subscriber, you will be required to provide registration passport data for your SIM card or PUK code. It is also possible to get detailed advice by calling a special code word that was established when drawing up the contract.

The code word helps if the SIM card, for example, is registered in the name of loved ones. It cannot be restored if you have forgotten it, you can only create a new one when you contact the office.

Call in home region and roaming

If necessary, you can call the customer service from a landline phone and from mobile phones of completely different operators. In the home region, a subscriber can always call the Tele2 regional office to a number with a local prefix. You can find out the number in your city on the official Tele2 website. This connection will be paid.

To call outside Russia, when roaming, use the number: +7951-520-0611. Don't forget to check that you entered the number correctly. The connection will be with a specialist who advises on communication issues abroad.

Now you can call the specified phone numbers and receive detailed information that interests you. Get answers, and let your communication always be comfortable and of high quality.

It happens that questions or situations arise when you can’t do without calling the help desk. Therefore, it is important to know by heart the specific number of the Tele2 operator. Thank you to the 24-hour hotline for the opportunity to solve the problem at any time. For your peace of mind and convenience, there are several contact methods and support numbers, this will be discussed in the article.

Local contact number

Each person has his own choice of mobile communications; in addition, he makes calls to numbers of other telephone operators, as well as landline numbers. Therefore, each tariff has a limit of minutes for calls within the network and for calls from other cellular networks. The numbers connected in each subject of the Russian Federation are local numbers.

If there is a need to make frequent calls to local landline numbers, then the “Pack of minutes spent on landline numbers” connection service is available. The available service is valid for the packages: “My conversation”, “My online”, “My conversation 12_2019”. To activate the service, dial *155*419*1# call, to disable *155*419#0 call, to check the status *155*419# call.

Customer service phone numbers

Absolutely all regions have a single short and easy to remember subscriber service number - 611 . After calling it, you can follow the instructions of the autoinformer or press 0, after which you will be immediately connected to the operator’s line.

Also, for each individual region there is its own additional city telephone number. The list can be found in the subscriber's directory issued to you along with the starter kit. You can also find detailed information on the website tele2.ru.

Help information can also be provided by calling the Tele2 support service from a landline number or even from other operators. You can do this by calling 8 800 555 0611 . It is also free.

How to disable My Assistant on Tele2 from the Phone Yourself Team

1. Wait until the menu appears again.
2. Select the item named Tele2Tema in the list of services.
3. Find the line “Disable” or “Disable”.
4. Reboot your smartphone.

In the reminder settings (read more...)

After this, the service will be disabled, that is, completely deactivated. This can also be done selectively; to do this, you need to find in the list and disable only those topics that are not of interest, leaving only information that is useful to you.

Communication in roaming

If you are planning a vacation abroad, be sure to save the support number, which may be needed to resolve issues related to roaming tariffs and other services. As soon as you cross the border of our country, you can reach the operator by dialing an international phone number +7.

It is also noteworthy that no matter where you are during your trip, you do not need to pay for a consultation with a specialist in the information and referral service.

Questions to contact

On the official Tele 2 website there is support for subscribers without operator response. Based on popular questions, technical support has created a selection of ready-made samples. The “Help and Support” section opens, the category of the question is selected, then the system begins to provide an answer. Frequently asked questions are recorded in tips. Therefore, the structure of the support site consists of categories of generalized questions, as a result, different questions correspond to different categories.

Tele 2 communication is simple for all users. The company has developed a service that is accessible to any person and does not lag behind other mobile operators. At the moment, this is one of the popular, developing and high-quality connections in Russia. The Tele 2 hotline always remains in touch.

Other ways to contact the Tele2 operator

If the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support consultant, you can safely use alternative methods of communication:

1. You can use email by writing a letter with your wishes and a description of the problem. For such purposes, there are two addresses: [email protected] and
2. There is also a technical support service for you, which you should contact by filling out the feedback form on the official Tele2 website.
3. If you are an active user of social networks, use the VKontakte group to find answers to questions. And by subscribing to it, you will be among the first to learn about new services, applications, service capabilities and even gifts from Tele2.
4. In the event that you want to offer something new or report your complaint about the operator’s work, use the official Tele2 forum.
5. All users of a SIM card from this European operator can find a free application in the phone menu, which can also be used to solve some problems.

Different customer support channels

Now the Tele2 operator has about 25 digital channels through which customer support is provided. This company is an innovator in the field of subscription services. For example, this operator was the first to launch customer support through the WhatsApp messenger.

In addition, chatbots are actively used. The advantages of their communication with subscribers are obvious. They help relieve contact center operators and process many questions received through the website and mobile application.

Regarding the voice assistant, in the future, most likely, it will become the main channel for subscribers to interact with digital services. There are plenty of examples all over the world where smart assistants are adapted to solve various problems. By launching such a service, the operator pleased its customers with a new non-standard solution.

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Tatiana

I follow news on the mobile services market. Always up to date with the latest events

Personal Area

An almighty service for those who value their time and comfort. By registering your account there, you can easily resolve any issues related to managing your phone number. The extensive functionality of the “Personal Account” includes services such as:

• replenish your balance;
• tariff change;
• ordering details;
• enable/disable options and many others. etc.

And the site’s interface will captivate you with its simplicity. After using it once, you will understand that it is much more convenient to use it, rather than wasting time on calls to support and help desks.

Sources used:

• https://www.sravni.ru/enciklopediya/info/goryachaya-liniya-tele2/
• https://cabinet-tele2.ru/how-to-call-tele2-support operator/
• https://tele2-tarify.ru/kak-pozvonit-operatoru-tele2/
• https://kabinet-tele2.ru/how-to-call-the-operator-tele2-number/
• https://tele2-online.ru/kak-pozvonit-operatoru-tele2/

Chat

How to start a chat with a Tele2 operator?

• Visit the company's official website and find the "Help and Support" tab
• Or just follow the link https://tele2.ru/help
• Select "Online Consultant"

• It is indicated here that the Tele2 Internet assistant will answer all your questions in real time
• After you have chosen the Tele2 mobile assistant and clicked on the appropriate item, a pop-up chat window will appear on the screen
• Here you need to enter your phone number and your name
• And then – ask the question you are interested in and click “Submit”

• The online chat with the Tele2 operator will begin almost immediately, you will have to wait a maximum of a few seconds. You will learn how to call the Tele2 operator from Tele2 in our other article.

Common SIP clients

To use IP telephony services, you need to have a special tool - a SIP client. Now we will look at the most popular services that provide cheap communications. And in some cases, you can call landline and mobile numbers for free. As is easy to assume, it is possible to call Tele2 subscribers from a computer (otherwise why did we touch on this topic?). And IP telephony services make calls cheaper. The most profitable providers:

• Zadarma – provides a wide range of additional services and options;
• Sipnet will especially appeal to those who often call different parts of the world;
• Comtube is recognized as one of the cheapest IP telephony operators.

And now – about each separately. What services do the above operators provide?

Sipnet - a reliable solution for almost free telephony

In order to call from a computer to a Tele2 phone, for free or for money, we can use the services of the IP provider Sipnet. Here are the main advantages of this operator:

• Free communication within the network - you can call from computer to computer or to a phone with an installed IP program absolutely free;
• Many support services - for those who decide to expand the capabilities of regular IP telephony;
• Affordable rates for calls all over the world - voice calls to any country for mere pennies.

Sipnet allows you to call from a computer to a Tele2 phone absolutely free . To do this, there is a special form on the main page of the service designed for test calls. You can enter the desired phone number here, connect a headset to your computer or laptop, and then try to make a call.

Disadvantages of this method:

• Time limitation - tests have shown that free calls are terminated on average after one and a half minutes;
• You cannot call the same number more than 10 times – it doesn’t matter whether it’s a landline or mobile Tele2;
• Calls may be interrupted by advertising - this does not interfere at all.

But in general, our goal has been achieved - Sipnet allows us to call Tele2 for free, directly from our computer.

Comtube – cheap calls to anywhere in the world

Comtube is another IP service that provides cheap rates for calls to mobile operator numbers. For calls to Tele2, two tariff plans have been developed:

1. “Start” is a consistent standard of price-quality ratio. The cost of calls on Tele2 is 1.54 rubles per minute of communication. Voice quality is satisfactory.
2. “Premium” - no noise, voice distortion, conversation interruptions - perfect voice communication for 1.99 rubles per minute.

Calls from a computer are made using a web interface or desktop versions of IP soft phones with advanced functionality. In addition, applications have been developed for tablet PCs and smartphones, through which (if you have an Internet connection) it is easy to call Tele2 from any locality.