Prohibition of returning part of the MTS advance, how to connect

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If messages are still coming, then you can use it, which is connected through your personal account or using the short number *152*2#.
Attention! You will also be disconnected from all paid and free subscriptions from short numbers. If you have any questions, please contact the nearest MTS branch or call the number.

How to disable easy payment MTS 6996

When making a transaction, number 6996 is used to confirm the payment. Sending SMS messages is paid and depends on the region. When you disable the “Easy payment” option, this number becomes invalid.

Prohibition of returning part of the MTS advance, how to disable it

They can be transferred an unlimited number of times until the balance is reset or the session is closed.

What do scammers do:

A call comes into the phone, the caller introduces himself as an MTS employee and tells a fictitious “legend”, allegedly an erroneous operation was carried out or the subscriber’s account was blocked.
The subscriber, of course, begins to worry and asks for suggestions on how to solve the problem.
The fake employee says that everything can be fixed, but first he needs to receive the code from the SMS.

As soon as the subscriber reports the code, he receives a message that the funds have been transferred to an unknown number.

How to disable MTS

If this service does not inspire confidence in you, or you are faced with an attempted theft or theft of your funds, you can disable .

Well, what's negative about that? Fraud? It is not that common, even very rare. Everything seems to be convenient, but if you don’t like something, don’t use it!

I hasten to please newcomers, the “Easy Payment” system is very simple to use, everyone can understand it, so there is no need to be afraid of anything. But you can successfully use the service only if you agree to certain conditions.

Payment in the application

Users of absolutely all operating systems, for example, Android, iOS, Windows Phone, and so on, can download and install the MTS Money application on their mobile device. It is available in a free and free version in any online store:

Where to turn if you have been deceived, what to do to punish scammers

Deceived subscribers are not always able to return the stolen money with the help of the “receiving” operator. In addition, MTS may refuse a refund, citing the fact that in the message with the code there was a warning about the need to maintain the secrecy of the code (“do not share the code from this message with anyone”).

Unfortunately, it will not be possible to punish the attackers; as a rule, calls are made from “left” unregistered numbers, and money is transferred to the same ones.

To summarize, it is worth saying that the “Easy Payment” service is convenient for both subscribers and scammers: not a single MTS subscriber was deceived with its help. In order not to become a victim of attackers, you must remain vigilant, and under no circumstances, do not report the code that came in the message.

Prohibition of returning part of the MTS advance how to disable antivirus

It is worthwhile to carefully understand the nuances and provide the information of interest.

About – a service that should speed up the payment process. Now you can quickly transfer funds from your phone account. We list the main possibilities for using the service:

Payment of other mobile bills.
Depositing funds for various goods.
Transfer of money for services.
Withdrawal to electronic wallets.
Sending money to a card.

The main advantage of the service is time saving. You no longer have to perform many sequential operations. Just enter the sent code and the procedure is completed.

But in any useful account management service there is always a weak link - the client.

Description and terms of use of the “Easy Payment” service

You can use MTS Easy Payment in various ways. As a source of payment, you can choose an MTS account or a VISA or MasterCard bank card from any Russian bank. You cannot just make a payment from cards that do not have a 3-digit security code indicated on the back of the signature strip.

Before you start the operation, make sure you have the required amount in your MTS account or card. Do not make the next payment until you are sure that the previous one has been completed successfully.

Attention! For each payment a commission of 10 rubles is charged. For transferring funds from a phone account to the phones of subscribers of other mobile operators, a fee of 10% is charged.

MTS "Easy payment" from a bank card

When using, payment can be made by credit card. It must belong to the VISA or MasterCard payment systems.

Prohibition of returning part of the MTS advance, how to disable advertising

Replenishment occurs using funds on the balance of your phone, and there is also the option of paying by bank card.

or “Easy payment” can work from the phone - to call the menu, dial *115# + Call, and from the MTS website - pay.mts.ru. And recently a mobile application was developed, which can be found in the Play Market called “Easy Payment”.

Service 6996 is activated on most MTS tariffs by default and has no subscription fee. You pay only when you pay for something - there is a certain percentage everywhere. So, when paying fines, the traffic police will charge 3.5% of the payment amount.

There is no special way to disable the 6996 service on MTS, but you can still disable this service.

Contact the MTS operator at 0890.

The disadvantage is the presence of commissions. Due to the fees, a number of customers are reluctant to use easy payment.

How to disable MTS “Easy payment” via 6996

Have you decided to deactivate? How to disable easy payment on MTS? The following methods are currently offered to clients:

At the contact center.
In the MTS salon.
Using a command to a short number.
In your personal account.

How to disable MTS Pay "Easy payment"

One way is to call the contact center. Need to:

Dial SP number.
Listen to the menu items.
Choose to connect with a specialist.
Please wait for an answer.
After transferring the call, report the reason for the call.
An employee will help you disconnect.

The downside of this method is that you will have to wait a long time for an answer during busy hours.

And also Beeline, to whose numbers money is consistently sent - fraudulently obtained

How to donate to charity

By sending a donation to number 3242, you consent to SMS notifications from the Life Line Charitable Foundation for helping seriously ill children.
To refuse SMS notifications, write to .
The service is available to subscribers of tariff plans of any payment system, except for the line of tariffs “Simple Logic”, “Correct”, as well as subscribers who have connected or “Crazy Days”. Payment is possible only from a special advance account;

After debiting the purchase amount, there should be at least 20 rubles left in your account. The service is available only to individuals; payments from corporate rates are not allowed.

How to disable the Easy Payment service on MTS?

allows the user to make payments to various organizations without being tied to a computer or location; you need a smartphone and must be registered in your MTS personal account.

How to disable the Easy Payment service on MTS is worth figuring out if you do not use this service, are afraid of accidentally paying for unnecessary services (this is especially dangerous if you have attached the details of a bank card that has money on it), are afraid of fraud, or the phone is in the hands of a child, After all, children often don’t think about where they click and what they order. You may not even notice how you lose a large amount of money.

To begin with, you can consult with the MTS operator to find out more about the capabilities of the service, which is now popular. You may still want to keep it. If not, then there are several ways to disable the Easy Payment service.

By default, the service is connected to most MTS tariffs. This service cannot be disabled through your personal account.

Methods to disable the service

Call the MTS Contact Center toll-free number 8 800 250 0809 , the operator will explain everything to you and help you disable or block the service.
Handling your passport to any MTS communication store located nearby. It’s very convenient that you don’t have to call operators; you can personally sort everything out and make sure that unnecessary services are immediately turned off in front of you.
Make a call to 0890 and ask the operator to disable the service or follow the automatic instructions. Lately, it’s been very difficult to get to a real person, so it’s easier to visit the office.
To avoid becoming a victim of scammers, you can also enable the “Prohibition of returning part of the Advance” .

Any of these actions will help you disable the Easy Payment service on MTS and no longer worry that the money will be spent on something completely unnecessary.

Source: https://e-mts.ru/poleznoe/kak-otklyuchit-uslugu-lyogkij-platezh-na-mts.html

We are afraid of scammers: pay mts ru easy payment how to disable

The recent cases of deception of subscribers of the MTS service have caused many to wonder - pay.mt.ru easy payment, how to disable it.

actually very convenient. By connecting it on the website pay.mt.ru, or simply activating it by dialing a simple combination from his phone, the subscriber was able to make payments .

There is no longer any need to stand in lines to pay utility bills or look for an ATM or terminal to pay bills.

Everything would be great, but...

Will you turn it off? Get ready to pay again

You cannot disable the service yourself; you can only block it voluntarily. But! “Voluntary” blocking is also a paid service of MTS. Therefore, they do not take money from the client only for the first 14 days. Then 1 ruble is withdrawn daily.

You can avoid unwanted payments only by terminating the contract at the MTS office. The owner of the phone must come to the salon in person, bringing his passport with him.

A service for blocking payments from your phone number is also available. the owner's details and phone number to E-mail [email protected]

Be careful, because it is available by default on most MTS tariff plans. Once connected, you can easily lose peace and money for a long time.

Help: “Easy payment”: pay mts ru service

The pay mts ru “Easy payment” function is a new interesting development by MTS. The rhythm of life is fast, so people are increasingly trying to simplify some basic everyday matters. This function from MTS allows you to easily and simply pay various bills using only your phone.

“Easy Payment” is a comprehensive system that allows you to easily and conveniently pay for your purchases using mobile Internet. You can also use this service through a computer, laptop or any other gadget - you only need Internet access. An important condition here is the availability of money in the account. Payment can be made not only from a mobile phone account, but also from your bank card.

Another advantage of this feature is that most payments do not require a commission. If a commission is nevertheless charged, it is small compared to the usual payment.

Easy Payment Service 7763

The Easy Payment service using the short number 7763 on MTS allows you to transfer payments to certain companies. Let's look at how it works and how to disable it if necessary.

Features of payment via Easy Payment 7763

Each person needs to bear systematic costs for the use of some resources. The Easy Payment service from MTS 7763 allows you to make the following:

services of companies providing mobile communications;
Internet providers;
payment of rent;
cable TV;
making loan payments;
payment of traffic police fines;
orders from online stores;
performing translations.

Thanks to the Easy Payment service using the short number 7763, you can pay for many services without wasting time, including traffic police fines, housing and communal services, cable television and much more.

Connect easy payment MTS 7763

To make an easy payment using the short number 7763, you must first go through the registration procedure. It is very simple and does not differ from the generally accepted one. By visiting the Account, the client sees the available balance and options and list of services. By selecting the Payment for goods and services column in the menu, the user is shown a complete list: utilities, mobile, etc.

You will need to indicate the area of activity of the company, then select it from the list and indicate the payment parameters: amount, payment number, period (if necessary). Here you can choose the option: from an account or from a card.

In the second situation, you need to enter data about it: number, CVV or CVC code, final validity date. There are situations when it is not possible to pay with a card due to a technical failure (in the absence of communication with the bank).

In this case, you can always transfer money from the card to your phone and complete the transaction from the latter.

The Easy Payment service using the short number 7763 is available through a mobile application on your phone

On topic: Thank you program from Sberbank, how to connect

You can use MTS Easy Payment on 7763 not only through a computer.

With a smartphone or through a mobile application, this is also easy to do. At the end of the procedure, a message about the amount of the commission will appear. It is worth taking it into account in order to understand how much will be withdrawn.

The bank commission when paying by card will be indicated as a separate parameter.

How to disable easy payment MTS 7763

Today, responses from those dissatisfied with the imposition of the Easy Payment 7763 service and those wishing to disable it have become more frequent. They operate by withdrawing money from the balance for performing an operation. The essence is that MTS withdraws 10 rubles from the account for transfers.

Since the notification does not indicate exactly why the money is being withdrawn, users unknowingly accuse MTS of fraud and theft of money.

But once you understand the situation, what can be done through consultation with an operator, the picture becomes clearer.

One of the ways to disable Easy Payment MTS 7763 is a refusal application, which can be filled out at any telecom operator office

Source: https://finansytut.ru/banki/elektronnyie-dengi/legkiy-platezh-7763.html

Service connection methods

To activate, you can use service activation: *155# and call. Next, you need to select the desired category for payment, send an SMS to 6996 to confirm, you do not need to write anything in the message itself. To cancel payment, send a message with the number 0.
The command *111*656# and a call will also activate this service.
You can download the "Easy Payment" application. You can find and install it in the market or on MTS ru.
Communication salon. Here specialists will help with connection. With this method, you must have a passport.
It is also possible to activate this function in your personal account.

Using the service using a mobile phone is easy and simple. Payment is made around the clock. To use this service, you will need an application that you need to download and install on your phone. To make a payment, check the box in the required section. It is possible to create templates for payments.

It is possible to use the service using a bank card. The appropriate section for payment by card is selected, and the desired action is carried out: transfer of funds or payment for goods or services. This is also a convenient method of using this service, but there may be a transaction fee.

What does an SMS about the return of an advance payment from number 756981 mean?

The advance refund procedure itself involves repaying the debt for connected services and all kinds of promised payments. As a rule, we are talking about small amounts that are debited from the subscriber’s account. But if fraud is already taking place, then write-offs can reach 100-1000 rubles.

Subscribers who cannot send a payment, for example, small children, cadets or pensioners, as well as those who have not connected their payment history, sometimes have serial write-offs of quite large amounts. For some it is 500, for others it is several thousand rubles. At the same time, the invoice details indicate that the advance was returned, but it is not clear to whom and where. As a result, the subscriber may end up with a big minus on his account.

However, as a rule, SMS from the number 756981 are not messages from the operator. According to subscribers who encountered this, we are talking about paying funds to the Play Market. And this is most often due to the fact that a person has downloaded an application to which he has linked his phone number, and this is fraught with the fact that funds will be debited from the account.

You need to check the download history and compare the time when such SMS began to arrive and what applications were installed on the phone at that time. Next, you will need to unlink the program from the number and remove it from the device.

Important! In any case, the subscriber has the right to contact technical support and ask where the money went.

Terms of use

“Easy payment” from MTS:

The service is provided only to individuals.
The balance cannot be negative and less than 10 rubles.
The payment limit is 15,000 rubles. Payment per day is made in the amount of no more than 30,000 rubles. The maximum number of payments is 5 times. The weekly limit is 100,000 rubles.
When this service is activated, “Return of part of the advance payment” is deactivated.

Payment is made using the following methods: mobile phone account, bank card account or through your personal account.

Disabling the feature

There are several ways to disable MTS Easy Payment:

Using the voice menu on the toll-free number 0890.
You can deactivate the service by dialing *111*1# and calling.
You may be asked how to disable the service while roaming. You need to dial the toll-free number +74957660166 and then follow the instructions.
Disabling is done by calling the operator at 88003330890. At the communication salon, employees can help with the disconnection; for example, the Belgorod communication salon will solve this problem. It is important to have your passport with you.

If you have any questions or difficulties, you can contact the operator at 88003330890. Here you will be given detailed instructions for solving problems and answered any questions you may have.

MTS "Easy Payment" scammers: who got caught and what to do?

There are a huge number of ways to get divorced now. When many people learn about one scheme, scammers come up with something new. Easy payment MTS fraud is a fairly discussed topic. Now on many resources people claim that they have encountered a similar problem. But it’s worth understanding all the nuances in more detail.

What is MTS easy payment and scammers?

Some time ago, MTS began to offer a service that should prove useful - Easy payment, which can be found via the link in MTS share - https://pay.mts.ru/webportal/mobile-app. With its help, you can easily transfer funds to any number. If you need to top up the account of a friend or relative, but there is no way to look for a terminal, then this solution will be an excellent option.

But all services that somehow involve money attract the attention of scammers. So in Easy Payment they found opportunities to make quick money from gullible citizens.

Attention: this service is included for all MTS clients! That is, it was activated by default for subscribers immediately after introduction. The company assumed that thoughtful security measures would secure accounts. But in any security system there is always a weak point - the user himself.

In the application, to log in you must enter a password, which is sent to your mobile phone. The system is standard, even large banks use this identification method, because it is impossible to hack a code that is generated randomly.

But MTS forgot to inform customers that the password should not be shared with anyone. Unfortunately, many people do not know this simple truth that access to their accounts does not need to be provided to anyone.

How does the fraudulent scheme work? The options may vary, but the basic part is always the same:

You are contacted by a person who introduces himself as an MTS employee. The legends can be different - a certain service was activated by mistake, an account was blocked, etc. The main thing is to excite the person and report a certain problem.
At the second stage, a solution is proposed. The person promises to set everything up and fix it, but to do this you will need to help him.
You will receive an SMS on your phone with a code that you will be asked to give.
Soon you will receive a notification about money transfer to an unknown number.

In reality, the scammer sends an authorization request in the application. You will receive a code on your mobile phone that provides access to your personal account. Once you name it, it's done. Now you can freely carry out transactions and transfer money.

MTS is wrong in several things:

Single-phase identification. Many banks use a two-phase system, where you initially enter a permanent password and then confirm your entry with a code sent to your phone.
It is important to notify clients that the password should not be shared with anyone. For example, Sberbank enters a warning text into each message.
All further operations occur without a password. After authorization, fraudsters are free to make any number of transfers.

Now you know what MTS easy payment is and scammers, it’s useless to ask anyone. Here it is already necessary to act, and not waste time searching for fellow sufferers.

Easy payment from MTS: return of stolen money. Part 1.

I bring the moral of the post to the top, because there will be a lot of letters and not everyone will want to read to the end. And the moral is this: through your account they can easily and naturally write off money from your account, even if there is almost none there, that is, they can drive you into debt. The service is activated for absolutely all subscribers. You can’t turn it off, it’s just there and that’s it.

Treatment exists: . There is no information about it on the official MTS website. This service is not listed in the MTS subscriber’s personal account. The service is activated through the MTS Call Center and disabled upon application at the MTS office during a personal visit. I recommend connecting the service to all those who do not know what easy payment is and to those who do not need it.

Read further for those who did not listen to the advice above and for those who had money stolen from their account.

Background. At the end of October 2021, the social teacher of the school where my son studies called me and said that he had found my child during a lesson in the school hallway in tears and hysterics. When the son calmed down, it turned out that his personal MTS subscriber account had been hacked. I calmed him down, saying that he had about 10 rubles in his account. and if they are stolen, it will not be a great loss. His answer killed me: “and now the account is almost minus 400.”

His hysteria is understandable: a month before the events described, he was caught withdrawing money from a SIM card into online games. Accordingly, a suggestion was made, money began to be strictly controlled, and a prepaid tariff with a monthly fee was connected, i.e. all passages are closed. And then THIS!

Retreat. I have already repeatedly fought with the MTS company regarding spontaneously connected additional services and content services, and always successfully. That is, I have experience, and therefore I have all the prohibiting ones connected, “Banning additional Internet packages,” and the like. In addition, since the tariffs include a subscription fee, the account is kept at around 10 rubles, so that large amounts cannot be wrongfully written off. Therefore, to say that his answer shocked me is to say nothing. I just gasped at his answer.

Let's find out. The son did not know the password. The details did not yield anything: nothing was connected, no SMS or USSD requests. However, the money has gone somewhere! I called the Call Center. They told me that the money through “easy payment” went to some other number. To my question, how did the money go, if there were about 10 rubles in the account, the answer was simple: the promised payment was taken and this amount was transferred to the same number.

Needless to say, “Easy Payment” is enabled for absolutely all subscribers, and many know nothing about it. Also, the MTS company does not interfere with such schemes at all, but makes money both by issuing the promised payment and by transferring money.

From communicating with a call center operator, I found out that “easy payment” is a service and it cannot be disabled in any way, but there is a service that prevents such schemes. (look on the MTS website - you won’t find it).

A small digression: I deliberately do not post a recording of a telephone conversation with a Call Center operator. Each MTS subscriber can call 0890 and ask to disable “Easy Payment”, and, after hearing a reasoned refusal (as they read from a cheat sheet), ask to add it. I immediately connected it to all my numbers.

However, what struck a chord with me was that “easy payment” cannot be disabled. It is supposedly (and I quote) “inextricably and technologically connected.” Just think about it: MTS is a COMMUNICATIONS company. COMMUNICATION channels transmit voice (voice communication) and data (mobile Internet). Mobile Internet is an additional service and can be disabled in your Personal Account. But Easy Payment is a service for transferring money from a SIM card account somewhere, and it cannot be disabled. What does a MONEY TRANSFER have to do with COMMUNICATIONS? And how is this service “inextricably and technologically linked” to communications such that it cannot be switched off? No answer.

It also hurt that there is no information about the ban service anywhere: neither on the official website, nor in the Personal Account. Even at MTS customer service offices, the manager will not tell you about this service until you ask him about it directly. So, when I connected, I asked the manager: what other services are there that prevent illegal debits from the account? To which I received the answer: there are no more, well, if only you install an antivirus.

I started to boil. It boiled well.

I found out that the money was transferred through a smartphone program with the same name “Easy Payment”. Since my son does not have such a program on his smartphone and has never had one, a formal reason to fight was found: the Law “On Communications” is violated in part of Article 44, paragraph 5, which establishes the possibility of connecting additional services only when the subscriber performs actions that uniquely identify the subscriber and allows reliably establish his will. As follows from the rules for the provision of communication services, to identify the subscriber and his subscriber equipment, i.e. cell phone, allows the identification module, its role is played by a SIM card.

In my case, it was activated not from my phone and without my identification.

I started googling. I found a similar story and started writing letters.

MTS "Easy Payment" and scammers: who got caught and how to return

What are your next steps:

You should not top up your balance right away; this money will again be transferred to other numbers.
Go to the application, request a password change and log in yourself. After this, scammers will lose access to your account.
If you need to use communication services, you can now top up your balance and your money will be safe.
Log into your MTS personal account from a PC.
Go to the appropriate item in the “Manage Payments” section.
A list of operations will appear in front of you. Immediately print out receipts for transactions that were carried out by scammers.
To make the procedure easier and not have to wait a long time for a refund, go not to the MTS office, but to the branch of the operator to whom the funds were sent.
Fill out an application on the spot indicating all the data and attach receipts to it.
Now all that remains is to wait for the return.

Fraud with MTS Easy Payment. How to get your money back.

This post is for those who have become victims of scammers using the MTS “Easy Payment” service and want to get their money back.
Don’t despair and don’t throw ashes on your head that you fell for the scam of scammers (that’s why they are scammers). First of all, don’t even try to top up your phone balance, because... the money will most likely be written off (fraudsters sometimes even try to write off the money the next day).

The next step is to change your Easy Payment password. According to the Agreement for the use of the MTS Money Wallet service posted on the MTS website, to cancel (reset) your password, dial *117# from your phone.

Also, if you are not going to use the “Easy Payment” service in the future, after everything that happened, then enable the option “Prohibition of the return of part of the advance” (by this you disable the possibility of making an Easy Payment, which is made from funds from your personal account to which you deposit in advance cash). To do this, call the operator at the MTS Contact Center toll-free number 8 800 250 0890, or number 0890.

Also, if you managed to send scammers the password and login from your personal MTS account, then we will change it too. To do this, on the MTS website, on the personal account login page, enter your mobile phone number and click the “Receive password via SMS” button.

Next, we proceed to return your money. On the Internet you can find advice from one user who recommends going to the operator to whom the money was transferred (most likely this is Beeline, since scammers have been using its services to cash out stolen money since the early 2010s - it’s strange where law enforcement agencies are looking) and write a return request. Unfortunately, now this option of returning your hard-earned money does not work, because... Beeline began to require payment documents certified by the Cyberplat system (I wonder how legal this requirement is), through which all payments go through, but no one will give you these documents, because. you do not have any contractual relationship with this system, and Beeline does not consider a receipt from the MTS Easy Payment website as confirmation of payment.

Therefore, the algorithm of actions will be slightly different:

We prepare documents confirming payment:

1. Go to your MTS personal account on your computer.

2. In your personal account at the top, move the cursor to “Manage payments” and in the drop-down menu on the left click the “Easy payment” link.

3. A navigation column for easy payments appears on the left, look for the “Payment History” hyperlink at the bottom (left) and click.

4. In the history that opens, go to all completed transfers (marked as “Done”) and print these receipts (from the receipt you can determine which operator the money was transferred to and to which number).

5. With the prepared documents and passport, go to the MTS office, ask the employee for a claim form and fill it out (in the header of the claim, indicate your contact information, then in the “Summary of the claim” block write that such and such date from the personal account of your mobile number +7-ХХХ-ХХХ-ХХ-ХХ the scammers made a payment(s) in the amount of XXX rubles to the address (indicate the recipient’s organization and the recipient’s phone number from the printed receipt from “Easy Payment”). Then write that you are asking for the above amount to be returned XXX rubles to the personal account of your mobile number +7-ХХХ-ХХХ-ХХ-ХХ. And indicate that the receipts confirming the payment are attached on XX sheets. To fully identify the attached receipts, you can indicate a unique transaction code written on each receipt ). Leave the next, central block of the claim as is, and after it indicate your email address in the “Method of receiving information about the decision made” block. Place your signature and date at the bottom of the claim and give it, along with the attachments, to an MTS employee to register the claim (you must sign and enter the claim number in the bottom window of the form) and make a copy for you.

5. We are waiting for the money to be returned to your personal account.

If MTS for some reason does not return the money and sends you an answer about this by email, then we move on to the second stage of returning our hard-earned money.

To do this, we need to post a corresponding appeal on the website of the Ministry of Telecom and Mass Communications https://minsvyaz.ru/ru/. To do this, go to the “Appeals from Citizens” section and click the “Send Appeal” button.

A page opens for filling out an application. We leave the type of request as “Application”.

Next, enter the text of the application (5000 characters are more than enough to describe the entire situation in detail).

We attach an archive file with a copy of the complaint to MTS with attachments in the form of receipts for payments made, MTS’s response to the complaint, you can attach photographs of your phone screen with incoming calls from scammers, correspondence with them and SMS from the “Easy Payment” service, attach monthly invoice from the MTS Personal Account - it will also display Easy Payment transactions called “Return of Part of the Advance”. In short, do everything related to this situation - you have nothing to hide, you are a victim of scammers and want to provide full assistance to our government agencies to investigate this issue.

After that, enter information about yourself and indicate the email address where to send the response and click the “Submit Appeal” button. The site will notify you that your request has been successfully sent.

Advice: I recommend typing the text of the appeal in advance in a text editor, in case there is a glitch on the page. I also recommend making print screens of the application on the website of the Ministry of Telecom and Mass Communications and a print screen of the page confirming the successful submission of the application.

Next, we periodically check our email and see how our government agencies are working. I warn you right away, do not be upset if it seems to you that the officials are involved in football. As a result, your appeal will reach Roskomnadzor (alternatively, you can write to them right away) and your money will definitely return this time.

Now comes the fun part. What to write in a statement on the website of the Ministry of Telecom and Mass Communications?

An article in the Izvestia newspaper will help us with this https://izvestia.ru/news/622865

After reading it, it becomes clear that in the application you must ask the Ministry of Telecom and Mass Communications to check the activities of MTS for violation of the Federal Law of July 7, 2003 N 126-FZ “On Communications” and, based on the results of the check, oblige MTS to return the written-off funds to you, taking into account the MTS commission (now it becomes clear , why for so many years MTS has not done anything to protect its loyal subscribers - MTS receives a commission from each payment made by scammers).

The Law “On Communications” is violated in part of Article 44, paragraph 5, second paragraph (can be downloaded from the Internet), which establishes the possibility of connecting additional services only when the subscriber performs actions that uniquely identify the subscriber and allow him to reliably establish his will. As follows from the rules for the provision of communication services, to identify the subscriber and his subscriber equipment, i.e. cell phone, allows the identification module, its role is played by a SIM card.

But here you describe that the access code was not requested from your phone, i.e. the service was activated without your identification. Payments were also not made from your phone and, again, without your identification. (You can read in detail how this works not from your phone in the following post: https://pikabu.ru/story/vnimanie_moshenniki_kak_voruyut_vashi.)

Also here we can see the imposition of services, because it can be connected without your will. And this is already a reason to contact the FAS, but Roskomnadzor is enough for us. By the way, in the case of imposing a service, MTS employees like to say that “Easy Payment” is not a service, but a service, but this is a complete tautology, because according to the Agreement for the use of the “MTS Money Wallet” service posted on the MTS website, section “Terms”: The “MTS Money Wallet” service (equivalent to “Service”) is one of several functionalities through which these services can be implemented.

And finally. All that comes to your phone are your “keys to the apartment where the money is.” Therefore, in response to any requests to you for information, return money, etc., that were received on your phone, politely send the requester to the organization through which he made these shipments - they will help him. And don’t forget that even your close people can act as a beggar (it’s just that at that moment, for example, their VKontakte account was hacked. You can read real stories: https://conf.7ya.ru/fulltext-thread.aspx ?cnf=Misc&trd=222485 ).

But if you still fall for this bait, then do not succumb to the provocations of the mobile operator’s employees, who will insist that you were warned not to tell anyone the codes for Easy Payment (they say, you yourself are a fool). After a similar situation happened to my friends twice and after reading the forums, I realized that scammers really use a feature of our thinking (psychologists probably know the correct name for this effect), which is as follows: if you did not request information and it will comes to you, and a person calls you and says that you received his information by mistake, then you intuitively believe this person, because... you did not make this request and this person knows about this information, which means he is not lying and this is indeed his data. And those who write bad reviews in comments on such cases about users who find themselves in such a situation either do not understand the above-mentioned psychological background of this fraudulent scheme, or are trolls of scammers or the cellular operator (materially interested parties in this disgrace). The latter can do this so that you don’t even try to get your money back because of your own guilt (psychology again).