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Terms of provision of mobile communication services MTS 2021

It is not necessary to analyze every criterion specified in the contract document. The agreement contains too many different points, some of which do not deserve close attention. To view the full copy, other documents and rules relating to the provision of communication services, go to the operator’s official website.

Let's study the main conditions for the provision of MTS mobile communication services:

1. Telephone services can be provided strictly in accordance with the concluded agreement between the subscriber and the operator.
2. The contract comes into force immediately after signing and turning on the SIM card.
3. If the agreement was not concluded at the time of purchasing the SIM card, the client undertakes to fill out a special form and take it to the employee no later than ten days.
4. If there is no official agreement and identifying information about the subscriber, then the company has the right to stop providing services.
5. The duration of the call starts from the 1st second.
6. The quality of cellular communications meets all standards of the Russian Federation.
7. The company assumes responsibility in notifying customers of problems or technical work.
8. The technical work carried out must be completed strictly before the time specified by the operator.
9. If the lack of mobile communication is due to problems on the subscriber’s side (phone malfunction), then the operator does not take responsibility.
10. The user must be provided with all the conditions for a particular service, including volume and cost. In this case, the subscriber can at any time refuse to continue cooperation with MTS and terminate the contract.
11. Clients must pay subscription fees on time and provide personal information.

A complete list of documents of MTS PJSC is presented on the website - https://moskva.mts.ru/about/investoram-i-akcioneram/korporativnoe-upravlenie/dokumenti-pao-mts.

Submission rules

Choose the SIM card delivery mode that is most convenient for you:

1. Express - within 4 hours2
2. Expedited - within 1 business day1
3. Economy - within 3 working days1

1 not counting the day of order. 2 applications for delivery in the "Express" mode are accepted until 14:30. Please note that when ordering on the MTS website, the delivery time is calculated from the moment the order is confirmed by an MTS employee. Please be careful when filling out the form and entering your contact phone number.

The cost of SIM card delivery depends on the urgency of delivery.

1. Expedited — 350 rubles including VAT
2. Express — 500 rubles including VAT
3. Economy - 200 rubles including VAT

Cash for use is debited from the subscriber's account when he activates a new SIM card.

Only courier delivery is paid; SIM card replacement is free.

For subscribers with an advance payment method, when placing an order, the amount on the personal account balance must be greater than or equal to the cost of the ordered service. For a subscriber with a credit payment method, the service is provided in any balance condition, subject to the last paid invoice. The SIM card is transferred:

• personally to the owner upon presentation of the passport
• if the contract is signed by an individual to the owner personally upon presentation of a passport

The transfer of the order is carried out under the condition that the passport data specified in the registration form completely matches the passport data specified in the passport of the person accepting the order.

Attention: if, since the conclusion of the contract, your passport data has changed, and you have not reported this to , delivery of the SIM card is IMPOSSIBLE. Please contact one of our showrooms.

Rules for the provision of MTS communication services

The rules for the provision of MTS mobile communication services include a mandatory clause - the contract is concluded only with a passport, personal information must be reliable. Starting from June 1 of this year, the operator has the right to block phones. This applies to those subscribers who did not enter into an agreement, or the information provided when signing the transaction turned out to be unreliable and false.

Legal entities, in turn, undertake to provide data on all subscribers who will use the connection. If a corporate client does not provide information about users, it can also stop providing services.

For this reason, it is recommended to check that all information provided is correct. This way, you can avoid possible blocking of the number when the operator checks and cleans the subscriber database.

Documents for connection

To conclude an agreement and connect to MTS, you need to have the following documents with you: For individuals:

1. for citizens of the Russian Federation - a passport of a citizen of the Russian Federation. For foreign citizens and stateless persons - an identity document.

If you are a subscriber representative:

1. notarized power of attorney from the owner of the number.
2. for citizens of the Russian Federation - a passport of a citizen of the Russian Federation. For foreign citizens and stateless persons - an identity document;

For individual entrepreneurs:

1. certificate of state registration of a citizen as an individual entrepreneur or its notarized copy.
2. Russian passport;

If you are a representative of an individual entrepreneur:

1. a power of attorney certified by a notary or a power of attorney certified by the seal of the entrepreneur;
2. for citizens of the Russian Federation - a passport of a citizen of the Russian Federation.
   For foreign citizens and stateless persons - an identity document;
3. certificate of state registration of a citizen as an individual entrepreneur or its notarized copy.

If you want to entrust your number to a loved one? If you act as an individual and want to entrust the servicing of your number (only when contacting MTS stores) to your relative, acquaintance, subordinate, etc., during the initial connection or during subsequent servicing without contacting a notary, you can appoint authorized persons to receiving subscriber services in MTS stores. To obtain an MTS power of attorney, you need to contact one of the MTS showrooms.

When registering a power of attorney, you must indicate your full name. your authorized representative, his passport details and the list of services that can be provided (the list of services provided by MTS power of attorney is limited). In the future, your representative

Agreement for the provision of communication services MTS

To conclude an agreement for the provision of MTS communication services to individuals, you can:

1. Complete an application at the time of purchasing a SIM card.
2. If the SIM card was purchased elsewhere (not at the MTS office), then you should visit the operator’s office yourself and fill out an application. You can also download a copy from the official website in advance and take the form to an employee.

Submission rules

Choose the SIM card delivery mode that is most convenient for you:

1. Economy - within 3 working days1
2. Expedited - within 1 business day1
3. Express - within 4 hours2

1 not counting the day of order. 2 applications for delivery in the "Express" mode are accepted until 14:30.

Please note that when ordering on the MTS website, the delivery time is calculated from the moment the order is confirmed by an MTS employee.

Please be careful when filling out the form and entering your contact phone number. The cost of SIM card delivery depends on the urgency of delivery.

1. Express — 500 rubles including VAT
2. Expedited — 350 rubles including VAT
3. Economy - 200 rubles including VAT

Cash for use is debited from the subscriber's account when he activates a new SIM card. Only courier delivery is paid; SIM card replacement is free. For subscribers with an advance payment method, when placing an order, the amount on the personal account balance must be greater than or equal to the cost of the ordered service.

For a subscriber with a credit payment method, the service is provided in any balance condition, subject to the last paid invoice. The SIM card is transferred:

• if the agreement is executed for a legal entity - with a power of attorney to receive a SIM card (with the stamp and signature of the general director) and an identification document (passport)
• if the contract is signed by an individual to the owner personally upon presentation of a passport

The transfer of the order is carried out under the condition that the passport data specified in the registration form completely matches the passport data specified in the passport of the person accepting the order.

Attention: if, since the conclusion of the contract, your passport data has changed, and you have not reported this to , delivery of the SIM card is IMPOSSIBLE.

Please contact one of our showrooms.

Application for renewal of an agreement for the provision of MTS communication services

Re-registration of a concluded transaction requires a personal visit to an MTS branch. Then the right to use the number will be transferred to another person. For this:

• Go to the website and download the form.
• Please fill in the details carefully.
• Take a printed copy to the office.
• The specialist will ask for a passport.

Finally, sign the required documents. At this point, the procedure for renewing the agreement is considered completed, and the phone will be transferred to another subscriber.

Application for termination of the contract for the provision of MTS communication services

The client has the right to refuse cellular communications at any time. Termination of a transaction with an operator occurs as follows:

• Go to the website and, or contact an employee.
• Fill in the required fields.
• At the office, provide the specialist with a completed application and passport.
• Be prepared to answer questions regarding the reason for termination. The manager can offer more favorable tariff offers or conditions.
• Next, the client's debts are checked. In their absence, the contract will be terminated.

An alternative method to refuse MTS is not to use a SIM card for six months.

Submission rules

Territory of service provision Courier delivery services are provided to MTS subscribers in the Moscow region in the territory of Moscow and the following cities of the Moscow region:

1. Zelenograd
2. Vnukovo
3. Oriental
4. Korolev
5. Railway
6. Balashikha
7. Ivanteevka
8. Domodedovo
9. Dzerzhinsky
10. Dolgoprudny

1. Khimki
2. Lyubertsy
3. Krasnogorsk
4. Severny village
5. Mytishchi
6. Podolsk
7. Odintsovo
8. Gangway
9. Reutov

Order delivery and cost of services Choose the SIM card delivery mode that is most convenient for you:

1. Express - within 4 hours**
2. Economy - within 3 working days*
3. Expedited - within 1 business day*

on weekdays delivery is carried out from 9:00 to 20:00, on weekends from 11:00 to 20:00 * not counting the day of order and when ordering from 9:00 to 18:00.** if the request for express delivery is accepted after 16:00 hours of the current day, the SIM card will be delivered the next day.

Please note that when ordering on the MTS website, the delivery time is calculated from the moment the order is confirmed by an MTS employee. Please be careful when filling out the form and entering your contact phone number.

The cost of the service depends on the delivery mode.

1. Express — 500 rubles including VAT
2. Economy - 200 rubles including VAT
3. Expedited (including outside the Moscow Ring Road) - 350 rubles including VAT

Cash for use is debited from the subscriber's account when he activates a new SIM card. Only courier delivery is paid; SIM card replacement is free.

For subscribers with an advance payment method, when placing an order, the amount on the personal account balance must be greater than or equal to the cost of the ordered service. For a subscriber with a credit payment method, the service is provided in any balance condition, subject to the last paid invoice.