How to return money in case of an erroneous payment in Beeline

There are many ways to top up a mobile phone account, but most of them require the subscriber to manually register the required phone number. Even the most attentive clients may have difficulties at this stage; anyone can make a mistake. In such cases, mobile operators try to meet customers halfway, so if a person deposited money on the wrong Beeline number, this can be easily corrected through the provider.

What to do if you provided the wrong phone number when paying your bill

The situation when funds are sent to the wrong SIM card does not mean that the money is irretrievably lost. Beeline allows clients to return erroneous transactions. No action or consent of the subscriber is required.

What to do if you deposited money to the wrong number:

• take advantage of automatic reimbursement;
• apply.

Regardless of the method, refunds for erroneous payments are free of charge. The subscriber is refunded the full amount of the transaction minus the commission of the service where the payment was made.

Is it possible to get a refund if I have the wrong number?

Due to inattention, many mobile users may incorrectly enter a set of mobile phone numbers and top up an account that is not theirs. Considering that there are many ways to replenish funds, there are also several ways to lose your money.

The user can take measures for a refund without violating the law, dispelling the myths that if he transferred money to the wrong phone, then it cannot be returned.

If such a situation arises, you can act taking into account the following nuances::

• If the account was replenished through a payment terminal, then the task will be simplified by the presence of a receipt .
• In the absence of a confirming check statement, you need to at least know the time of the transaction and the address where the payment equipment is located .
• Through online services you can print out the required payment form .
• Payment history can also be requested if payment is made through customer service services (so, in case there was an operator error).
• When transferring funds from your mobile account to the numbers of acquaintances or friends, it is much faster to calculate the wrong transaction.
• If a “fast payment” was issued, then the replenishment set can be calculated when contacting the bank .

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Therefore, if you did not receive money while replenishing your mobile account, and you discovered that you sent it to a completely unfamiliar number, then you need to spend both time and effort to carry out the reverse procedure. You don't need to feel like Sherlock Holmes, but it doesn't hurt to be patient. And most importantly, you need to act quickly .

When is a payment required to be returned?

When refilling the wrong number, how long do you have to wait to get your money back? If, when replenishing the account, the subscriber mistakenly deposited funds into the account of an unknown person, a refund request must be submitted within the next 4 days.

If you need to return money to a bank card, a refund is possible only if the transfer was made from the same plastic card.

How to return money from Beeline automatically

You can return money sent from Beeline using a USSD request. You will need to dial *278# on the call screen and follow the instructions:

• confirm the return;
• indicate the payment amount;
• enter the required number;
• confirm execution.

Once the transaction is approved, the money will be transferred to the desired account in a couple of minutes.

If an amount greater than 3 thousand rubles was sent incorrectly, then the transaction can only be transferred to the correct phone number using a refund application. The document is drawn up on Beeline’s universal letterhead. It will need to indicate:

• place of referral;
• personal information of the applicant (full name, passport details, contacts);
• date of execution of the incorrect payment;
• amount;
• the number to which the payment was made and the telephone number where the funds will be returned;
• signature.

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You will need to attach proof of payment (check, receipt, bank account statement) to the document.

The form, ready to fill out, can be downloaded on the official Beeline Internet portal.

Quick ways to get your money back

Beeline subscribers can receive money to the correct number after an erroneous payment within a few minutes. You can get your money back automatically if:

• the discrepancy with the correct phone number is no more than 2 digits;
• an amount of less than 3,000 rubles was deposited;
• on the wrong number there are enough funds for a refund.

In such cases, an automatic refund is possible:

1. Through the website perenos.beeline.ru. You must fill out all fields that appear on the page. Hints will be immediately on the same page.
2. You can use the quick algorithm using the command *278#, and then follow the pop-up prompts on the screen.
3. The remote method also involves transferring money with the help of a hotline operator, but line 0611 usually helps in case of small deposits of up to 200, 300 or 500 rubles. Slightly larger amounts must be requested for refund using number 07222.

Important! When calling the hotline operator, you must confirm the passport details of the owner of the SIM card, which by mistake did not receive payment.

Additional ways to return an erroneous payment

If the monetary transaction that needs to be canceled does not meet the conditions for automatic reimbursement, then you will be able to return the money:

• by contacting any Beeline sales office;
• by sending an application by email;
• by calling customer support.

Visit the office

To carry out the operation, the subscriber needs to come to any Beeline office with a check and passport. A form for making a request to cancel a transaction will be issued by the manager. The acceptable period for consideration of an application is no more than 10 days, not counting the day of submission. On average, the answer comes within 3 days.

After approval of the return, the funds will be credited to the subscriber’s personal SIM card account within five banking days.

You can apply for the service throughout the country. For example, if a payment was made in St. Petersburg, and the error was discovered in Moscow, the subscriber can still contact any office.

Contact by email

To submit an application, it is not necessary to come to the sales department in person; it can be sent by email to [email protected] The same form is used that is used for an application through the office.

Return to card

Money from Beeline can be returned to the card. In this case, a separate application will be required. It states:

• destination;
• personal data of the applicant;
• the personal account to which the money was mistakenly transferred, the amount;
• bank card details;
• signature;
• Date of preparation.

You can only return funds to the card with which the transaction was made.

A sample application can be downloaded on the Beeline portal.

Contact by phone

You can use the service of automatic transfer of funds to Beeline by calling 07222. The subscriber must follow the instructions of the answering machine, namely:

• indicate the account for crediting finances;
• provide payment information (check, amount of money, date and time of payment);
• name full name and passport details to confirm ownership of the SIM card.

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The conditions for returning money via call are similar to the requirements for using the USSD option.

Other refund methods

The service can be used online. To do this on the Beeline website you need:

• log in to your account (login is a number, password can be requested via SMS);
• go to the “Payment Refund” section;
• indicate the required transaction number and amount;
• confirm execution.

What if the conditions are not met?

Above we talked about how to return money from Beeline if the payment meets certain parameters. What if the conditions were not met? There is an alternative way - you will have to contact the operator’s communication salon.

• Choose a convenient office and go there with your passport;
• Don't forget to take proof of payment with you - a check or receipt;
• Fill out the refund application and wait for the transaction to complete.

The application processing process takes up to three days. You can also contact the support service electronically, the processing time will remain the same:

• Write an email with the subject “Wrong number when replenishing your account”;
• Indicate your passport details and be sure to attach a receipt or check, do not forget to fill out the document - a sample is on the website.

After the specified period, your application will be approved, and you will be able to use the funds in your own account as soon as the transfer of the erroneous payment is completed!

A few words about the return - we need to discuss separately how to return money from Beeline to the card. This can only be done by the person whose card the payment was made from! The principle of action remains the same, you need to fill out an application and attach your passport details - then go to the office or send a letter by email.

Now you know how to return an erroneous Beeline payment - be careful, dial the phone number correctly!

How does the return process work?

The main advantage of Beeline is the provision of assistance through a telephone call, and not solely a mandatory visit to the office. But there is also a limitation - this opportunity is provided for cases when an error was made in typing 2 digits, and the payment amount did not exceed 3,000 rubles. There are other conditions:

• no more than 14 days from the date of erroneous payment;
• numbers with the first digit 6 are not included in the processing.

To achieve the desired result, check whether someone else’s number belongs to the Beeline network by dialing * 444 *phone number without 8#.

Compliance with all these conditions allows you to complete the operation of transferring money to the correct account. You can choose any of three action options:

• use USSD command * 278 #;
• go to the web page perenos.beeline.ru;
• get help on 07222.

When contacting the operator, you will need to dictate your passport data, indicating the date and amount of the payment made. After this, your action is checked and confirmed, followed by a transfer.

In a situation where the payment does not meet the above conditions, it is necessary to submit a transfer application through a company specialist. It will take three days to process your request. You can submit your application like this:

1. Go to the operator's service center in person.
2. Written application by email

If the amount exceeded 3 thousand rubles. or there is a difference in numbers of more than two digits, you cannot do without going to the office. Here you will be offered two options:

1. Write an application for transfer from the wrong number to yours.
2. An identical application, but with a request to return the money to a bank card or in cash.

Additions and changes are constantly being made to this procedure. Therefore, the best solution would be to visit the official website and the “Error payments” section there.

Statements are most convenient here. And don’t forget that a copy of the transaction must be attached to your application.

In the application for a refund in cash or by bank card, you will need to indicate the card details. Cash is issued directly at the office.

It would be rational to choose the option of returning in cash or to a card only if the amount of the erroneous transaction is significant. Do not forget that each operation is accompanied by the accrual of a commission, and only the main funds will be returned to you.

You can do without a personal visit to the office. After filling out the application and attaching a copy of the transaction, send the scanned documents to Beeline email.

Don't delay asking for help. A refund is possible only if the corresponding amount is available in the account of the subscriber to whom you sent the payment.

Options for erroneous payments

Erroneous payments are a common phenomenon that companies providing communication services have learned to effectively combat. This article will discuss all the ways to return money spent as a result of an erroneous payment, which the Beeline operator provides to its customers.

What payments can be made to the company's office or by writing statements.

Beeline allows you to remotely cancel an erroneous operation if it does not contradict the following criteria:

1. The transfer amount does not exceed three thousand rubles. No explanation needed here.
2. The number of erroneous cell phone numbers does not exceed two. That is, if the correct address is 8-960-999-999-99, and 8-960-999-987-99 was entered, then a remote refund is possible. However, in the case of 8-960-999-999-99 with error 8-960-999-876-99, you will have to use other methods.
3. Less than 14 days have passed since the transfer of funds.
4. The number to which the transfer was made should not begin with the number 6. Example: 8-603 *** *** **.
5. The incorrect and correct accounts must belong to the Beeline mobile operator. If this happens, then the money will not be returned in any way. No company will demand money from another because of a customer mistake.

To check the ownership of the phone, you must use the following ussd command: . This step will ensure that both accounts belong to the same company providing communication services.

If all conditions are met, the client will easily return the money using one of the proposed methods.

What is an erroneous payment on Beeline

There are several ways to return a payment sent to the wrong number.
This is a payment sent to another account due to an accidental substitution of one or more digits. The funds do not arrive where the payer intended to deposit them. Also called transfer of a large amount, for example, as a result of adding an extra zero.

Errors occur when you are in a hurry, poor lighting, pressing an adjacent key on a computer or on-screen keyboard, or not knowing the number. They are often used by people who have problems with vision, coordination, and memory. Any subscriber has the right to contact the operator to cancel the transaction.

Canceling a transfer that does not meet the criteria

There are two options for returning a Beeline payment::

1. Go to the nearest company office and, providing your passport and receipt, cancel the payment and return the money.
2. The second method is to send an application by email: otvet.beeline.ru.

If you have no experience in writing applications, then it is preferable to choose the first method. Upon arriving at the office, company employees will explain in detail what needs to be done and how. This option is preferable for residents of large cities, where there will definitely be an operator’s office.

The second option will raise many questions among users. But for residents of urban villages or small towns, this is the only salvation, since there may not be a company office.

On the official website of the telecom operator it is easy to find templates for the application that must be drawn up to apply for the restoration of funds. The client will need to provide the payer’s details and attach a copy of their passport, receipt or check to the application. If the entire list of specified documents is not attached, then cancellation of the transfer will be refused.