How to find out what additional services are connected
Sometimes users subscribe to paid services, but do not take any action on their own, and their account balance can be unpleasantly disappointing. If you do not check your balance daily, it may turn out that the monthly replenishment amount was only enough for 2 weeks.
To find out if there are any paid options that you did not order, use one of the available methods:
- In most cases, automatic registration of new services reveals itself quite quickly. You regularly receive notifications on your phone that include news, entertainment, or advertising. Pay attention to such messages, sometimes they are not free.
- If you notice that money is leaving your account faster than before, order details of recent transactions. To do this, just dial the command *110*091# and press the call button.
- If you have a Beeline operator card, then you have the opportunity to use your personal account. To do this, go to the official website, register or go to your profile, click on the “Service Management” tab. You will see a list of all connected paid functions. Also in your personal account you can find out about tariff plan updates and the latest changes affecting the user. To use the personal account option, you only need to have access to the Internet.
- You can quickly find out about new functions using the My Beeline mobile application. Download and open the program, go to the “Services” tab and check if there are any unnecessary ones.
- Contact service support at “0611”. The call is free and can be reached 24 hours a day.
Has your operator connected paid services without your knowledge? Is there a way to get your money back?
A working and not the most difficult way!
Literally every day, angry messages appear on the Internet from subscribers of MTS, MegaFon, Beeline and Tele2 about connecting paid services without their knowledge. In some cases, the losses of Russians amount to tens of rubles, but often we are talking about thousands. And most often, subscribers do nothing in such cases, simply not knowing what exactly they need to do. But there is a way to return money for paying for services connected without your knowledge, and it is far from the most complicated.
One of the resource users shared an effective way to deal with operators and “random” paid subscriptions A paid service was “accidentally” connected to one of his numbers. Fees for this service were charged almost throughout the entire summer of 2021. As a result, the subscriber’s debt amounted to more than five thousand rubles. At the same time, he, of course, did not order any paid service.
The subscriber had to pay the invoice, but he did not want to leave the situation without investigation. He wrote a well-written complaint (importantly, not a complaint) to the customer support center of his operator (Beeline). After this, the claim was sent to the nearest office of the operator, where it was digitized and sent in digital format for consideration.
The very next morning, representatives of the operator called him, apologized and informed him that all the money paid had been returned. Thus, the subscriber managed to get his money back for a service that he did not activate.
More complex ways
Another simple and free way to find out about the availability of paid options is to use the phone’s SIM menu. If you have Android, it's easy to find. Just go to the main menu and find the required section. When using an iPhone, you should first go to the phone's settings, then click on the appropriate section. Among the main items will be SMS subscriptions with up-to-date data.
Go to the Beeline service office, ask an employee to check and, if necessary, disable the options you don’t need. The most detailed information can be obtained by dialing *110*09# to call up the menu for self-management of paid options.
Another break through the bottom from MTS
One good day, I noticed that my SIM card account began to ask for money suspiciously often. Sighing and realizing that probably my favorite operator had once again connected me to a free function, which after a while became paid, I went into the settings to disable it, but...
It’s strange, everything seems to be in order, there are no connected services, but there’s no money either. Well, let’s figure it out, I went into detailing expenses and in the “MTS entertainment” tab we find this
But wait, how is this possible, what are 6 rubles and what kind of MusicFun is this? We go to “free services” and scroll to the very bottom and see what?
Maybe I picked the wrong mushrooms in the fall and now I have visual hallucinations? How can a service that is displayed to me for free, at the same time be paid? What if I didn’t have the opportunity to log into “my MTS” and when I called, the robot would happily report that there were no paid services connected. Bravo MTS, bravo, I didn’t think this was possible, but your office has once again hit rock bottom.
How to disable toll payments on a mobile phone
To avoid further waste of money, you must immediately disable paid subscriptions when they are detected. There are several ways to quickly deactivate unnecessary options:
- Call "0684006". If you typed it correctly, the answering machine will tell you that all paid subscriptions have been disabled.
- In most cases, when connecting a new option, the user receives a corresponding notification, which indicates the name and price, as well as basic commands with which you can manage its status, for example, how to disable the paid one. Sometimes it is enough to send an SMS with the short word “STOP” to the number specified in the message to forget about an unnecessary service.
- Log in to your personal account. Find the “Service Management” tab, see if you have connected all the specified options, and if necessary, disable those that you do not intend to use.
- Use the Beeline mobile application. Go to the “Your tariff and options” tab, deactivate unnecessary services if available.
- In the SIM menu, you can select and then deactivate subscriptions that were activated automatically.
- By entering *110*09#, you will receive a complete list of paid subscriptions and the ability to disable any of them.
On the operator’s official website there is a note on how to disable paid ones using special commands. If activated, dial *110*20#. To disable the “Stay informed +” option, use the command *110*1062#. If you have completed all the steps correctly, you will receive a notification on your phone confirming that the selected services have been disabled.
Information about paid Beeline subscriptions
Often, along with the tariff plan, the client receives additional services. Most paid subscriptions are connected automatically, without the subscriber’s knowledge. Some services are useful, but there are also unnecessary options that simply waste money. Users are wondering how to disable unnecessary services on Beeline. First of all, you should find out about current subscriptions. You can obtain information from the operator, at a company branch or through a virtual office.
The most radical way is to call
0684006 . The calling client will cancel all subscriptions connected to the mobile phone. Such a solution is not always relevant, because along with useless options, necessary subscriptions are also disabled.
Separate personal account
Beeline provides the opportunity to create a separate account from which additional options can be paid for. If you do not replenish it, no service will be able to be activated. To find out your account status at the moment, you need to dial *622#. To activate a separate personal account, dial *110*5062# and press the call button. To transfer money to an additional account, just enter the following combination: *220*replenishment amount#. You can use this opportunity to activate the ban on connecting paid services absolutely free.
Using the methods listed above, you can check for unnecessary options. Now you know how to disable toll payments from your phone yourself. Remember that additional options can be activated not only at the initiative of the operator, but also due to the activities of scammers. To avoid additional payments, follow safety rules when using the Internet, do not click on suspicious links from SMS messages, and regularly check your account so that, if necessary, you can take the measures described in this article.
Why is this happening and what to do?
Connection of paid services by Beeline without the consent of the subscriber happens - all operators are guilty of this. Why does this happen, what could be the reason?
Sometimes it's your own fault:
It happens that the operator subscribes you to unnecessary paid mailings and activates services - for example, Chameleon. This is done in order to earn extra money, with the expectation that you will not notice the loss of several tens of rubles a week.
We figured out why Beeline connects paid services without notification - let's fight! Such chaos cannot be tolerated. Good news - the company has tightened the rules for connecting imposed services! Read faster. Healthy:
The first way to get rid of a paid subscription is this:
If the technical support employee did not give a clear answer, how to deal with Beeline, which connects paid services? We write a complaint and take it to the communication center:
We filed a claim with Beeline for connection of services without consent - what else can be done? Contact company representatives via chat:
The last answer to the question of what to do if paid subscriptions are activated by Beeline by itself is to write an application by email:
You know where Beeline subscriptions come from - if they come constantly, they need to be turned off. We have prepared several detailed instructions.
Did the operator independently change the tariff? We'll tell you what to do in another article.
Class action against mobile operator
Once again Megafon connected a “left” subscription, despite the fact that the previous time they promised to block all my numbers. I won’t become poor, but it’s unpleasant. It's disgusting, what can I say. I think I'm not the only one. I googled and searched for history in Pikachu, but did not find anything regarding judicial practice on class actions against cellular operators. Therefore, questions for lawyers: - how realistic is it to receive compensation for such a claim? — How much will a lawyer’s services cost? Questions for Pikabu readers: are you ready to participate in such a lawsuit?
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The purpose of this event is not to make any profit (for example, if everything works out, I will transfer the money to the Khabensky fund), but to bring the operators a little to their senses. Because they hesitated.
