The connection is slow, there may be malfunctions of the SIM card: more details

Although Megafon is a representative of the so-called Big Four domestic mobile operators, the company's clients sometimes encounter certain problems when accessing the Global Wide Web. The article will talk about why the Internet from Megafon does not work and in what cases you can try to correct the situation yourself.

Problems with the Internet on a smartphone or tablet

Very often the Internet on a mobile gadget does not work for two simple reasons:

• Negative personal account balance. The operator automatically blocks Internet access if the SIM card balance is below the permissible limit. Log into your Megafon personal account to check your account balance and, if necessary, deposit funds.
• All package gigabytes have been spent. In your personal account you can also find out how many megabytes are left in your Internet package. For an additional fee, the user can extend the validity period of the traffic by connecting, for example, bonus gigabytes.

In these cases, you will see a special notification when you try to open any web page in a mobile browser.

The malfunction may also lie in the device itself. Regardless of the model and operating system of the device, users encounter the following problems:

• There is a problem with the cellular data module. Owners of iPhones and iPads on the latest versions of iOS sometimes encounter this problem: the devices, for unknown reasons, refuse to send any information to the server. Such a lag can be “treated” by re-registering the gadget in the operator’s network using a reboot or turning airplane mode on and off. This advice will also be useful for users of some Android devices.
• Blocking the “Data Transfer” mode. If the Data transfer slider is in active mode, but there is still no Internet connection, the problem may be that roaming is blocked or that the network mode is incorrectly selected (for example, CDMA instead of automatically determining the optimal access).
• Access point parameters are incorrect. To check and adjust connection settings, go to “Settings” and find the “Access Points” section. Please enter data according to the table below:

• Complete failure of the communication module. This problem has nothing to do with the operator, and to solve it you will have to contact a service center, whose specialists will conduct a full diagnosis of the device and carry out repairs.
• The SIM card may also be faulty: you can check its functionality using another gadget. If the card does not work in the new device, then you need to contact the nearest Megafon communication store and replace the SIM card. When replacing, the user will be able to keep his previous number, and the entire procedure is carried out at the expense of the operator.

Lack of SIM registration on the tablet

Why doesn't the tablet see the SIM card? The reasons for the error in registering the subscriber module in a tablet device may coincide with the circumstances of the lack of communication on smartphones:

• The client’s mobile phone breaks down, it becomes inoperable, the device is unable to see the SIM card;
• Damage to the SIM card - external influence, internal malfunction;
• A user of cellular services leaving the coverage area of ​​a mobile operator.

Specialists from the Megafon user service salon will help identify and eliminate the circumstances of the impossibility of registering on the network when a company client contacts you.

Lack of Internet via modem or router

There are also several possible reasons why 4G Internet does not work through a proprietary modem or router:

• Negative balance or expired package of gigabytes. Checking your account status for a modem is carried out in the same way as for a smartphone/tablet: through your personal account or a special Megafon Internet utility.
• Device malfunction. In this case, reboot by turning the device on and off.
• Problem with SIM card. You can make sure that the SIM card is working if you insert it into another device - for example, into a phone. In case of a malfunction, contact the communication store and replace the card with a new one free of charge.
• An error has occurred in the software. You can download the new firmware version through the operator’s official online store. Open the page with your device from the catalog and go to the “Files” section, which contains instructions and all firmware available for download.

If there is a hardware malfunction of the router or 4G modem, the only solution to the problem is to insert the Megafon SIM card into another device. Internet distribution can be done, for example, from a smartphone - just activate the “Mobile Access Point” mode and select the desired connection interface. How to do this in the video below:

In some situations, the USB modem cannot be connected to the computer due to errors such as:

• 619. “The remote server is unavailable” due to poor signal quality or incorrect user authorization in Megafon Internet.
• 628. “Connection loss” occurs when there is a problem with the SIM card, as well as in the event of an incorrect PIN code entry.
• 633. “Another network device” prevents the start of a new session if the user, for example, tries to start two PPPoE connections at the same time.

“Problem connecting to a remote device” is primarily due to an error in the network protocols. To fix the problem, reinstall the Megafon Internet utility and reboot the Megafon modem.

The problem may also be a malfunction of the computer's operating system. To diagnose the device and the possibility of connecting it to the Internet, you must contact a qualified specialist.

Other causes of network problems

Many people are wondering why there is no Megafon network? Often the subscriber may be in a place where there is no coverage area of ​​this operator. For the same reason, mobile Internet does not work. Also, the subscriber may be in the area of ​​an operator with which Megafon does not cooperate. Then the subscriber must manually change the settings. To do this, he needs to go to the “Settings” menu and manually select an operator.

If there is no money in your account, there will be difficulties when making outgoing calls and sending messages. Therefore, before asking the question of what’s wrong with the Megafon network to the employees of the advisory center, you need to check the balance.

Why did the 4G Internet stop working?

Internet access may not be available if the user is far from the nearest cell tower or has completely left the network coverage area. A special indicator in the gadget's status bar will help determine the current connection quality - keep in mind that with one dash (circle) it is impossible to use LTE. If the connection to the station is poor, there is no point in launching fast Internet: the 4G connection will still remain unavailable, and your gadget will only begin to waste more battery power.

Switch your iPhone/iPad to 3G mode (if 3G does not work, then to 2G) using the special settings menu (“Network priority”) and try connecting again. It is worth understanding that the Internet speed on a 3G network will drop several times, but the user will be able to access the network stably. For owners of Android devices, there is no need to perform such actions: smartphones and tablets running this OS independently determine the optimal type of connection.

The problem may also be a failure of automatic registration of the SIM card after a short stay of the user outside the coverage area. For example, due to a lack of communication in metro tunnels, the gadget is disconnected from the operator’s network, but at stations, re-authorization of the number for one reason or another does not work. To regain access to 4G Internet, just reboot the device.

The phone is damaged

The subscriber’s phone no longer sees the SIM: the reason lies in the gadget or SIM card. You can determine the circumstances of the network failure in the following way: remove the subscriber card from the device and place it in another cell phone. If the SIM card does not recognize the network, then the gadget is not working properly. What to do if the phone does not see the SIM card? The device needs to be repaired.

Important! Contamination of the subscriber card slot can cause the smartphone to malfunction - blow out the connector.

Other access problems

Access to the World Wide Web may also be limited due to:

1. Network congestion. During rush hour, many Megafon customers notice a sharp decrease in Internet connection speed, due to the inability of cell towers to provide all users with a fast connection at once.
2. Bad weather. Worsening weather conditions negatively affect wireless data transmission: radio frequencies encounter additional interference along their path.
3. Poor coverage in the region. At full strength, 4G from Megafon operates only in large cities of our country - in the regions, fourth-generation networks operate only in test mode, in which failures and sudden decreases in speed are allowed.
4. Incompatibility of the gadget with modern communication standards. Some devices simply do not support LTE technology, and are therefore doomed to work in 3G networks. The way out of this situation is to buy a newer device.
5. Software restrictions on the part of the operator. Megafon not only reduces the speed of the Internet distributed to other devices, but also deliberately slows down the process of downloading any files on a mobile gadget. This policy is determined, first of all, by the operator’s desire to avoid network congestion.

The user can monitor network failures independently. To analyze the general situation with Internet connection in the city, it is enough to use one of the special services - for example, DownDetector, the application of which can be downloaded for free from the App Store or Google Play.

What other problems might arise?

Megafon is chosen by a large number of users throughout Russia, since the network has excellent coverage in most regions of the country. However, sometimes Megafon Internet does not work well on both an iPhone and an Android phone. This is not due to the mobile device, but to the lack of LTE connection in a particular area. 2G and 3G have a much larger coverage area. It’s very rare that the towers don’t pick up and there’s no internet at all. If there is no connection in a populated area, it is worth checking that your mobile phone is working properly. A special indicator on the screen shows how far the subscriber is from the tower and, if the indicators are maximum, then the Internet should work.

The number of subscribers in Megafon is growing rapidly and sometimes the network can be overloaded. In this case, the user also faces restrictions on communication services.

Contacting the Support Center

If none of the above methods gave the required result, then you can try to solve your problem by contacting the operator's support service. Specialists will be able not only to help you set up the Internet, but also to tell you, for example, about a temporary fault in the network that has become a barrier to Internet access.

You can contact the Center in one of the following ways:

• call free in Russia: 8-800-550-05-00;
• in your personal account through the appropriate tab;
• send an SMS describing the problem to the short number 0500;
• call from anywhere in the world to the toll-free number: +7 (800) 550-05-00.

You can also always contact the operator’s branded communication salon. You can find the nearest point on the official website.

SMS does not work on Megafon: what to do

You immediately need to find out the status of your own balance or the presence of a certain number of SMS in the current package. When there are no resources in both cases, sending messages is impossible. To renew the option, you will need to top up your account and purchase an additional set of services.

Other reasons:

• Incorrect entry of the SMS center number. You need to check the entry and note whether there is a 7 or 8 at the beginning. The number itself must consist of eleven characters.
• Limitations or device problems. Here you need to check the SIM card on another device or reboot yours.
• SMS sending is blocked. The service can be deactivated using the combination *330*111#.

When sending messages does not work out, it is recommended to resort to support from a service center. Here you can use technical support numbers, a hotline, or communicate in the operator’s Internet chat.

Ways to recover a blocked number

If you have the opportunity to use another cell phone with an active card, the question of how to activate a MegaFon SIM card can be resolved quite easily. You can use the USSD command or dial the short number 0500 (contact with the operator). After the information that the answering machine announces, you need to press “0” and you will be connected directly to the operator, who will help out in solving your problem.

Read about operators: How to activate a Yota SIM card on a phone, modem, tablet

Here we talked about options for activating new SIM cards.

We described how to unblock a number that was blocked voluntarily or at the will of the telecom operator in another article. And yet we decided to put a short excursion here too. These things are constantly confused, so we will not waste time and briefly describe the unlocking methods.

Important:

If you entered the wrong PIN code and the network requires you to enter a PACK code: enter it very carefully! After entering the PAK code incorrectly, it will no longer be possible to unlock the SIM card. Only replacing the SIM card at a communication store will help!

Problems with activating a new Megafon SIM card may arise if the subscriber does not immediately start using it after purchase. According to the service agreement, a number from which no paid actions are performed within 90 days is blocked. First to “check”; it takes up to 1–3 months. Then - finally, that is, the phone ceases to belong to the client and ends up in a “sump”, and eventually goes on sale again.

Advice!

You can find out if restoration is available by sending an SMS to 0500 with the text “Owner Full Name Number” (“79301234567 Ivanov Ivan Ivanovich”). The answer will be positive if the phone still belongs to the subscriber.

To activate such a SIM card, you must personally visit the Megafon sales office:

• During the “check” period, it is enough to remove the block on your passport.
• If the number no longer belongs to the subscriber, but is not yet for sale (in the “sump”), you need to write an application for restoration and receive a new SIM card to replace it. It will become active within 10 days.
• If the phone goes on sale, but the subscriber needs it (for example, bank cards are linked to it), there is only one option - buy it again. A Megafon consultant will tell you where and how to do this.

As a rule, a certain number can be purchased at any office, even if it is already packed in a box and sent to another salon or online store. If a subscriber has already purchased the phone, it will not be possible to return it.

SIM card is blocked

There are cases when the owner does not use the service of a cellular operator for a long time, and then discovers that Megafon does not receive the network. This problem is quite natural. After a certain period, the number is blocked. Almost all operators provide services for one year, after which you need to top up your account in order to extend the period. If the SIM card is blocked, it becomes inactive. Naturally, you won’t be able to see the network and connect to it using it.

MegaFon crashes today

The most common problem that MegaFon subscribers complain about is a problem with the mobile Internet. Here we can add the inability to make calls and send SMS messages, since numerous failures have been recorded when using cellular communications.

According to complaints from users of MegaFon services, the following are common:

• cases of connection failure for several days,
• there is a high ping when exchanging data on the network,
• There are difficulties in finding a signal to make calls.

The reason for such cases may be a shortage of towers transmitting the signal, as well as the constantly growing base of new MegaFon subscribers due to the popularity of the operator and advertising.

To maintain MegaFon's service at the proper level, technical work is being carried out to improve the quality of services.