Corporate communications Megafon: tariff line for 2021

Among mobile operators there is the so-called “Big Three”. One of its representatives is MegaFon. In addition to a variety of mobile communications and Internet services, the company provides its subscribers with extensive technical support. There are different ways to contact the company’s technical support. Megaphone. This corporate phone, online chat, SMS. You can find answers to questions on the company's website.

What methods of technical customer support are there?

To access all technical support options, it is better to log into your personal account. This is especially true for online services (even if you use the MegaFon online tariff). Not everyone will have the desire to call and wait in line for an available operator. There are days when technical support is overloaded. And the question is not always “hot.” In such cases, online support will come in handy.

But if you wish, you can call or send SMS to technical support. You can view the full list of contact methods by selecting the Moscow region MegaFon and the Contacts section. What technical support does the company offer to customers?

• Online chat. To use the chat and communicate with technical support, you need to log into your personal account. In your personal account, select the “Contact technical support” option. Now all that remains is to start communicating. The operator's traffic will be free.
• Sending SMS. You can find out information by sending SMS. It is free for owners of MegaFon SIM cards within the territory of Russia. When traveling abroad, the cost is determined by the roaming tariff. The special number for sending such requests is 0500.
• Messengers and social networks. MegaFon has developed online support. Now you can contact technical support specialists through instant messengers and social networks. Nowadays, many users communicate via instant messengers and social networks. MegaFon follows modern technological trends and applies these innovations in its work.

For requests, feedback from the MegaFon website is used. You just need to fill out the fields correctly and clearly state your question. The answer will be sent to the sender's contact information.

MegaFon email for legal entities

Before writing an email to the operator, you need to clarify in which region the number is registered. If you make a mistake in choosing a mailbox, the issue will take a little longer to resolve, since the subscriber’s request will have to be redirected to the appropriate department. Let's look at available postal addresses using Moscow and the region as an example.

Corporate email for inquiries

If you have a general question, you can ask it by creating and sending a letter to the address This address is relevant for Moscow, but if necessary, subscribers from other regions can also use it. Support staff will redirect the request and send a response from the current mailbox.

Using the feedback form on the official website

To avoid confusion with regions, you can use the company’s website. It has a section for submitting written requests. In Moscow it is located at: The form presented there will allow you to describe in detail the essence of the problem and indicate contact information for a response. If necessary, it will be possible to change the region of registration and stay of the subscriber on the website.

Direct letter to company management

If the question is quite serious, you can ask it directly to the director of the regional department. There is also a special form for this. In the case of Moscow, it is located at: Depending on the complexity of the issue or proposal, it can be considered either by one of the secretaries or directly by the manager. This is especially true for proposals for servicing large enterprises and questions from potential large clients.

Contact phone numbers

Users can make calls to phone numbers listed on the operator’s website in the “Contacts” section. Two telephone numbers are listed:

• To make free calls within Russia 8-800-550-05-00
• You can call this number from abroad 8-926-111-05-00

For residents of St. Petersburg, MegaFon North-West, the free support phone number in Russia is the same. You can call from abroad at the number: 8-921-111-05-00.

Calls to technical support can be made from a mobile phone. has a mobile phone support number in St. Petersburg and Moscow at 0500.

The operator’s website has a section “For Corporate Clients”. It is located at the very top, on the right side. MegaFon provides services not only to private subscribers, but also to businesses. Any business representative can contact technical support or other company specialists. You can do this in the following ways

Registration

To gain access to the Personal Account for legal entities, you must do the following:

1. Using the link https://www.megafon.ru/ai/document/6169/file/distantzionnoe_obsluzhivanoe_zayavlenie.pdf, download and fill out the Application providing access to the Personal Account.
2. Send the document to the company remotely or bring it in person to a MegaFon salon.
3. After the organization connects to the system, an SMS with a password will be sent to the phone number specified in the application.

Note: If your company is already connected to remote services, send MegaFon the code word and phone number to which the personal account will be assigned. After processing the request, you will receive an SMS with your login and password for the electronic service on your mobile phone.

Personal Area

Registration in a corporate client’s personal account on the operator’s website provides many advantages. These are the possibilities

• Service Management
• Cost control
• Obtaining the necessary documents
• Contacting technical support

By contacting the company's technical support online, you can significantly save time. Not all company employees have the opportunity to make calls during working hours. Having asked a question online, you can continue working, and in your free minute study the answer from technical support specialists. This approach has long proven itself in business. It’s not for nothing that the popular ICQ messenger was so in demand specifically for corporate use.

Your personal account allows you to communicate with company technical support specialists online. Such communication can be carried out through social networks and instant messengers.

Additional methods of contacting the operator

Corporate clients and legal entities can receive technical support even through social networks. This method makes it easier to share screenshots and other related materials that may be necessary to analyze the problem. There are three ways to ask for help, each designed to solve a specific type of issue:

1. In contact with. Using this link, you can get advice for private and corporate subscribers on most problems that could arise when using the services.
2. Facebook. It is worth contacting here mostly for ordinary subscribers, but at the same time there is a chance to get at least recommendations on how to resolve the issue from corporate clients.
3. Facebook for legal entities. This address is intended specifically to provide information and assistance to legal entities. A very convenient method of communication, providing a quick response and the ability to exchange images and other files.

When contacting via social networks, you need to describe the problem that has arisen in as much detail as possible. This will allow the operator to provide an answer immediately rather than having to ask for additional information.

Contact details for various contractors

The company's website provides contact information for all contractors. Why such information? For faster communication with the right specialist. The counterparty immediately gets to the department he needs. Only now he won’t have to go through the entire journey, starting from calling a common number and ending with connecting with the right employee.

To get to the section, you must:

1. Go to the MegaFon website
2. Enter the “About the Company” section
3. Select the subsection “All about MegaFon”
4. At the bottom of the left menu, select “Contacts”

This item will open, and the subsections will contain contacts for different contractors:

• Subscribers
• Presses
• Government agencies
• Investors
• NPOs and charities
• For tenders

MegaFon cares about the convenience of not only customers, but also all counterparties. This approach will allow you to immediately find the right specialist. After all, time is the most important resource in the work of any organization.

Corporate tariffs from Megafon

Manage

A unique offer in its capabilities that helps optimize mobile communications costs. The competitive advantages of this product include flexible configuration of a corporate number. In particular, it provides for a clear delineation of costs and optional connection of services.

Thanks to this solution, you can select the optimal amount of free minutes and Internet traffic for each employee of the company.

The tariff plan is conventionally divided into 4 internal categories, which differ in the size of the subscription fee and the volume of connected packages.

At its minimum it looks like this:

• Specialist. Connecting to this tariff will cost 350 rubles monthly. For this amount, the employee receives a minimum of 300 minutes of calls and 9 GB of traffic. There is no charge for the use of instant messengers, cloud and email services.
• Expert. The cost of connection is 600 rubles. The minimum package includes 500 free minutes and unlimited network access.
• Manager. It will cost 1,100 rubles per month. For this price, a package of 1,400 minutes is activated and unlimited Internet is provided. Additionally, the subscriber has access to a mobile application from Megafon “Antivlom” and free incoming calls within European countries.
• Supervisor. Subscription fee – 1,600 rubles per month. The communication package includes 2,500 minutes throughout Russia.

Additionally, all listed tariff plans offer cashback, which allows you to receive up to 7% of the amount of current expenses. This money can be used to pay for useful business options.

You can connect any number of corporate SIM cards to all tariffs in the “Manage” line.

Internet of Things

This is a corporate rate for business management. The proposal provides data transfer between M2M/loT devices. The subscription fee depends on the connected options. These include data transmission over a secure channel and monitoring with access to the M2M service. Internet connection tariffs are per kilobyte, so the offer is suitable for any enterprise: small, medium and large businesses.

Among the additional options associated with the Internet of Things tariff, the following points can be highlighted:

• Incoming calls are not charged;
• Outgoing calls in the connection region - 7 rubles per minute of connection to any numbers;
• Outgoing when traveling around the country - 9.99 rubles per minute;
• Sending text messages within your network and outside it costs 1.5 and 1.8 rubles, respectively.

Internet connection tariffs are always rounded up to 1 KB in favor of the operator. Voice communication is paid per second.

When the basic traffic package is exhausted, it is possible to connect individual packages for an additional fee.

Corporate tariffs for servicing cash register equipment

The tariff supports the following options:

1. Transfer of fiscal documents;
2. Cashless payment by bank cards;
3. Interaction with connected applications: warehouse programs and cloud services.

The subscription fee for the service is 100 rubles, debited from the corporate phone, monthly. Data transmission is carried out at a speed of 32 Kbps.

FAQ

This tool is used even by many small and medium-sized companies on their Internet resources. As a rule, clients are interested in the same questions. MegaFon has posted the same list on its website. Each counterparty will find answers to the most common questions.

This is convenient, since the answer can be found even before contacting a specialist. Then this appeal will not be required. Lists of frequently asked questions are different for everyone. For subscribers they are one, for corporate clients they are different. The questions are divided into sections to quickly find the answer you need.

How to call Megafon support from numbers of other operators

A federal hotline is provided for calls from numbers of other operators. Number – 88005500555.

The federal hotline works on the same principle as the short number 0555. After connecting, clients are offered a voice menu. It consists of recorded messages that act as a router. When you enter certain numbers and symbols from your phone, you are redirected to points or connected to a specialist.

How to become a Megafon corporate client

To conclude an agreement on the provision of communication services with Megafon, it is not enough for a legal entity to purchase a SIM card. Registration of a corporate client occurs as follows:

1. Visit your nearest communications store or call the hotline for legal entities at .
2. Find out the exact list of documents that need to be provided for registration. Different types of companies require their own set of documents.
3. Collect the necessary documentation, sign it and bring it to the nearest office. Don’t forget your passport if you are the head of a company, or a power of attorney if you are an employee authorized to resolve such issues.

After this, an agreement will be concluded with the company. Megafon also offers remote registration of corporate clients. To do this, you need to go to the corporate section of the company’s official website at the address and click on the “Become a client” button in the upper left corner of the screen. Fill out an application with detailed information, and soon the operator’s consultants will contact you with an offer of cooperation and special tariff options. You can send the necessary documents in scanned form. Then the agreement is signed using an electronic signature in the Electronic Document Management service.