How to disable paid services on MTS: working methods

In this review, we will try to understand the issue of how to disable services on MTS if they are charged. Sometimes it happens that a subscriber selects services that are incomprehensible to him, which he does not need, and he is charged money for them. This usually happens like this: the subscriber purchases a service package, which consists of certain paid and free services. After some certain time, the conditions change, and some of the services become paid. Thus, the subscriber begins to be charged more money than he planned. Sometimes it happens that the subscriber does not receive notification about this and he begins to incur unexpected expenses. To prevent this from happening to you, we recommend that you actively use your Personal Account from MTS, where all operations with your number can be performed in a self-service format.

Sometimes, along with the activation of packages, paid subscriptions are activated. This can also happen at the time of receiving an SMS, and the user himself can accidentally or intentionally carry out the operation of connecting a subscription in the menu. As a rule, the subscriber forgets about such subscriptions, and funds begin to be withdrawn from his account. It may also be that someone close to the subscriber somehow activates a paid service or randomly subscribes to paid content, so be careful: always monitor the services available on your account.

Disabling all paid services on MTS using a PS or mobile device

Not everyone knows that all services that cost money can be disabled easily, without any problems. This is usually required when traveling, going on a trip, or switching to a more budget-friendly lifestyle. To disable services in this case, you will need the Internet from any of the available devices. If you are using a mobile phone, it is best to use an API application.

To use your Personal Account from a PC, you should log in to online.mts.ru and log in via SMS received on your phone. The same thing, by the way, can be done using a mobile device. Read on to find out all the details about subscriptions, services and how to disable them.

Disabling services and subscriptions in the mobile application

My MTS mobile application is an alternative version of your personal account and contains similar functionality as the computer version. You can disable services using the following steps:

1. Open the application.
2. Go to the “ Services ” section - located on the start page.
3. Select the " Paid " category.
4. Opposite the one you want, switch the mode to the “Disabled” state.

Using USSD and SMS

You have the opportunity to disable all paid MTS services with one command using a USSD request. You also have access to a free SMS service for such purposes.

You just need to dial the USSD number on your device or send an SMS to the corresponding number. This way you will be disconnected from the services instantly. Yes, you can use the 0890 , but this cannot be compared with the speed of USSD and SMS. You can quickly, right on your phone, check the list of services, subscriptions that you have ever connected, and delete them there.

The most useful commands

Do you want to control your services? Then use the MTS USSD service. With these commands you have access to the main functions:

• "My services" - *111*11#;
• Paid services - *152*2# , *152# - enter the main menu, where you can see items for viewing services, as well as connecting and disconnecting them. This is how you can find out about MTS paid services.

To manage your account, namely to disable specific services, you will also need the following numbers:

• “Beep” - *111*29# , call to 0550 and select the appropriate item, as well as SMS to 111 with the text 21510 ;
• GPRS - *111*38# , *111*338# , SMS to 111 with the text 21220;
• Caller ID – SMS to 111 with text 21130;
• “They called you” - SMS to 111 with the text 211410 ;
• “Everywhere is like home” - SMS to 111 with the text 21500 ;
• “Voicemail” - SMS to 111 with the text 90 (space)2 ;
• “Call barring” - SMS to 111 with the text 21190 ;
• “Conference call” - SMS to 111 with the text 21150 ;
• “Favorite number” - SMS to 111 with the text 21410 .

The services described above are the most frequent and popular. When using the given commands, they are instantly disabled. You can enter the subscriber service itself by command *111# . We would like to note that all this is provided for free! Next, you should select the service you need to delete and enter the appropriate numbers. This contains all the services that can be disabled.

List of USSD commands for disabling paid services

Here is a list of USSD requests that disable unnecessary options:

• *111*29# – remove the GOODok music function;
• *111*11# – disable MMS+;
• *111*17# – deactivate GPRS;
• *111*39# – eliminates the option “They called you”;
• *111*22# – disable the “Internet+” service;
• *111*24# – get rid of the Internet assistant;

By dialing the combination *111*43#, the subscriber can deactivate the “Favorite number” option. If there is no need to communicate with other regions, the user can disable the “Neighboring Regions” function using the request *111*2110#. For those who do not like to waste time on chats, the combination *111*12# will help you deactivate this service. Don't trust weather forecasts? Unsubscribe from them by sending a request to *111*4751#. If you are skeptical about astrological forecasts, the command *111*4752# will allow you to refuse annoying horoscopes.

For those whose sense of humor does not allow them to appreciate the jokes from the newsletter, it is easy to refuse them using the request *111*4753#. If you prefer to find out exchange rates from more reliable sources, dial *111*4754#. If you already have a significant other or you prefer to meet someone other than through a mobile phone, deactivate the “Dating” option by dialing *111*4755#. The user can refuse news by requesting *111*4756#. For those who do not want to inform other subscribers about when they get in touch, a command like *111*211420# will help.

Here is another list of some commands that help you disable a number of unnecessary options:

• anti-caller ID – *111*47#;
• call barring – *111*53#;
• conference call – *111*49#;
• mobile office – *111*51#;
• call hold – *111*55#;
• Caller ID – *111*45#;
• call forwarding – *111*41#;

Disabling services through your Personal Account

You've probably heard a lot about MTS Personal Account? This service allows you to disable unnecessary paid services instantly, with one click. This is a useful service for managing your account, services, subscriptions, and more. Here you can easily enable and disable the necessary services. This method is undoubtedly better than contacting support.

So, how to disable paid services on MTS yourself through your Personal Account? Follow these steps:

• Go to the website login.mts.ru and log in using your personal login information (login and password).
• If this is your first time, then you need to request a code, which will be sent to you via SMS after the request. To do this, click on the “Receive password via SMS” link, which is located next to the login and password entry form.
• After successful login, go to the “Tariffs and .
• Select the option you want to delete and click “Disable”.
• Select the option you want and click Disable.

If you did everything correctly, after a few minutes the service will be deactivated. Check your details through the menu by clicking “Service Management” or immediately find the “Details” item.

Registration in your Personal Account

Not everyone knows how to use their Personal Account. By the way, we already wrote about this in the Personal Account section on MTS. If you are a beginner, we will help you by telling you everything in more detail. To register, follow these steps:

• Login to the company portal using the links mts.ru or online.mts.ru.
• If you chose the first link, log into your Personal Account by clicking on “My MTS” at the top right. There, enter “Mobile communications”.
• Log in. First, enter your number in long-distance format.
• Now you need to enter your password. If you don’t know it, click “Receive password via SMS.”
• Receive an SMS and enter the received combination in the password field.
• Change the temporary password to your permanent one in Settings.
• That's all. You are in your Personal Account.

How to disable all options using USSD commands?

• To disable the “Beep” option, you should send the following request from your cell phone - *111*29#.
• To turn off news, you need to dial *111*1212*2#.
• To stop receiving horoscopes on your phone, you should send the following request: *111*4752#.
• To disable the “SMS Smart” package, you need to press the symbols *111*8649#, the “Bit Smart” package - *111*8650#.

This list does not represent all the services that can be disabled using codes.

On the official MTS website you can find out more information about each additional option and how to disable it.

Good luck!

Checking subscriptions

So, you have entered your Personal Account. Now you should check your subscriptions and unsubscribe from those you don’t need. The following methods are available to check the list of subscriptions:

• A service called “My Content”.
• Applying a command *152*2#.
• Call operators on 0890.

These services will make it possible to manage and control expenses. You can find out the details for a month using *111*341# , and the details for a certain period - *111*342# .

Disconnection methods

For the convenience of its customers, the operator has provided several shutdown methods. It is quick and convenient to use USSD commands to deactivate paid subscriptions. You can also ask online consultants to disable the service over a call or in person at a communication salon. For some users, the method of disabling it through the phone menu works, but only if the corresponding section is available.

Using USSD requests

"MTS-Info" is a special additional service, thanks to which the subscriber can activate various additional paid subscriptions, for example, jokes, weather forecasts, exchange rates and more. You can disable them individually using SMS messages, which should be sent to number 4741 . An alternative option is to dial the service team and deactivate the service. To disable required additional features, use the following messages and prompts:

Additionally, you can view active paid subscriptions and then unsubscribe from them via USSD request *152# . Go to the infotainment subscriptions section. The user must select the “Unsubscribe” menu item. Once this is completed, daily subscription charges will stop.

Call to operator

If you want to personally resolve the issue regarding the refusal of MTS-Info, we recommend calling the operator. To do this, subscribers can use the following numbers:

• 0890 - company call center. To contact an operator, press the “0” button in one of the main sections of the menu, and then wait for the connection with a consultant.
• 8 – for other subscribers and calls from landlines. Within Russia, calls are not charged.
• +7. Use this number if you are outside the Russian Federation in international roaming.

Prepare your passport details in advance, since for some operations the consultant may require the full name of the SIM card owner.

Contacting a communication salon

In most major cities, MTS has several communication stores. They employ qualified employees who are ready to quickly solve any problems. You can always go to such a salon and ask the consultant to turn off MTS-Info. Be sure to take your ID (passport) with you. Without it, salon employees do not have the right to carry out any manipulations with your number. You can view a map of MTS salons in Russia on this page.

In your Personal Account on the MTS website

Each subscriber will be able to view the list of subscriptions and disable them in their personal account. To do this, log in. On the right side of the window, click “More”, then “My subscriptions”.

On the next page all active subscriptions will be presented, where you can remove the ones you need (including from the “MTS-Info” section). After deactivating all subscriptions, the corresponding information will appear on the site. If necessary, you can return your subscription in your personal account or through USSD requests.

Through phone settings

Some smartphones and feature phones have a special section in the main menu - “MTS-Info”. You can also deactivate services through it. To disable the entire service, for devices running the iOS operating system, use the following instructions:

For Android smartphones, this method is suitable:

You can make this section active in the menu on your phone through an operator or a consultant in a communication salon.

How to disable MTS subscriptions on the Internet?

We wrote in detail about how to disable subscriptions to MTS at the link provided.

Sometimes some subscribers don’t even know that they are paying scammers for their subscriptions. For example, the following situation may arise: you receive a message with an offer to participate in some promotion and a request to send an SMS to a short number for this purpose; you send a message and make a subscription you don’t need!

How to fix this error if you have already subscribed? Log in to “My Content” using the link moicontent.mts.ru. In this section, go to “Active subscriptions”. You will need authorization in your Personal Account. Then all you have to do is disable subscriptions on your page.

Note: This method only disables your connected subscriptions, but does not protect you from potential subscriptions in the future.

Where do these subscriptions even come from?

Users often wonder where paid services and MTS subscriptions come from. Let's highlight several loopholes through which an extra option can be activated:

• Clicking a button on the site. For example, the portal promises a new episode of your favorite TV series and to download it, just click a special link. If the user follows the request, he receives a subscription to a specific service. In most cases, such functions are paid, and the user learns about the costs only after a certain amount is debited from the account.
• Push notification. The operator often sends a message offering to get a boost of good mood, for example, for 10 rubles per day. This message hides a paid subscription. In this case, you need to be careful not to confuse the consent and cancel buttons.
• Message to a short number. Sometimes the system asks you to vote for a group or deposit funds into your account in the game. As a result, the operator withdraws money for SMS and “hooks” the client into subscribing.

There are a number of other ways to unobtrusively lead a person to a free subscription. But this does not matter if you know the methods of protection and respond in a timely manner to changes in the account status. In this case, it is important to immediately disable all paid MTS services using a USSD combination, through your personal account, SMS or another method.

Also, don't be afraid to ask for your money back.
To do this, you can dial the call center number or write a complaint to the operator. The document is sent to the showroom or company office. No one guarantees the return of the entire amount, but it is quite possible to return part of the funds (at least as bonuses). The main thing is to prove to the operator that the option was imposed. If our article helped you, please like it!

Cancellation of subscriptions via USSD

Do you want to quickly get rid of your subscriptions? Choose a USSD service. Dial *152# and enter the menu of your subscriptions and services. You can also do this immediately by command *152*2# . On the screen you will see the item number for disabling a particular subscription.

We hasten to say that there is one that allows you to refuse any subscriptions and it is connected free of charge by the MTS operator. This is the most effective way to prevent any paid subscriptions from being connected. This is especially true if a child uses the phone.

Via SMS

Some MTS mobile services also have SMS commands for deactivation:

• “Child under supervision” – the word “Delete” to number 7788.
• “Locator” – “Off” at 6677.
• “Subscription to app.mts.by” – “Stop” or “Stop” to number 1070.

Many subscriptions are deleted via SMS with a command to a specific service number. Most often, this way you can disable the “Entertainment” theme options. You need to find out which number relates to this service. It can be found in received messages - an activation code was sent to it or paid content comes from it.

To unsubscribe, send the command “Stop” or “STOP” to this number, and sometimes the number 0 is also suitable.

Disabling subscriptions by sending SMS

There is another option for disabling subscriptions: by sending SMS. In this case, a certain technical trick is used. The subscription comes from a specific number to which the subscriber subscribes. You can cancel this subscription not only by USSD request, but also by sending an SMS. This is the easiest way to get rid of intrusive content.

So, you should send an SMS to the number from which the newsletters come. In the text of the message, indicate the value “STOP” or “STOP” . If you successfully unsubscribe, you will receive a notification. Also, instead of the above values, you can enter the number “0” .

How to protect yourself from subscriptions?

Simply unsubscribing in your Personal Account is not enough if you want to get rid of subscriptions forever. After all, after unsubscribing, there is a chance that you will again be caught subscribing to content you don’t need, and the problem will return. But there is a solution! After all, it is possible to disable subscriptions forever, and we have already mentioned this above.

on MTS

This service can be activated from your operator by calling 0890 or at an MTS communication salon. You can also access the connection in your Personal Account, and you can also use the SMS method.

This will help you save significantly on communications. Through your Personal Account, you can check all content services and disable those you do not need. Here everything is done with “one touch”, the controls are very convenient. Activation of the service is free, but for disconnection they charge one ruble.

Tips: how to avoid falling into the subscription trap

To do this, you just need to follow some simple rules:

• Please note that when you connect to a certain tariff, some subscriptions may be automatically included, which become paid after a period of time, so be careful: keep an eye on the list of connected services and your account.
• It is worth minimizing children’s access to the functionality of your device and to your account.
• You should not take part in dubious activities.
• Install an antivirus on your device.
• Log in to your Personal Account through the mobile application and control your expenses.

This will certainly prevent you from overspending on unnecessary services.

Disabling via support

All services can be disabled by calling the operator's support service. Moreover, there are paid services that can only be disabled in this way.

Call the toll-free number 0890, then follow the instructions of the voice assistant - you can also disable services by following its prompts. Or wait for the operator’s response and ask to check the list of paid services and disable those you don’t need.

Note!

Depending on the time of day, the wait for a specialist may take a long period. An alternative option is to chat with an operator through your personal account on the website and in the application.

How to disable MTS paid services by calling the operator?

If you do not want to control your services yourself, you can leave this matter to the MTS customer support service. To do this, call 0890 . All of the listed actions that can be performed using the self-service office, commands and SMS can be performed for subscribers by the MTS support service operator (0890). If you do not currently have access to your Personal Account, then you can easily use this method.

Operator capabilities:

• disabling active paid services on your account when you are roaming and do not have access to the network;
• cancel subscriptions;
• setting up service packages;
• enabling “content ban”.

conclusions

Additional MTS services allow you not only to optimize cellular communications costs, but also, conversely, to increase costs. This is especially true for entertainment services and the use of content subscriptions. After all, quite often, to activate them, just one click on the Internet is enough, and they are connected.

If you notice that more funds are being withdrawn from your balance than usual, you need to check the list of services used. A convenient control option is your personal account, including through the application. This self-service channel is free for all operator customers.

If you have any questions about the services you are using, you can call the operator or contact the MTS office. The specialist will tell you which services on the number are paid and will help you disable them.