Contact Center Phones - Service - For yourself - Mobile communications - Motiv Ekaterinburg

Personal account MOTIV (FOX)

Using it, you can find out about expenses, manage services without resorting to the help of an operator and without visiting the office. The full list of features is listed below:

• replenish balance;
• check the status of your personal account;
• connect to the bonus system;
• change tariff plan;
• top up your account using MasterCard, Visa, MIR bank cards;
• check Internet traffic;
• temporarily disable subscriber services in case of problems with the SIM card;
• receive current promotions;
• install music on certain contacts and use it instead of beeps;
• classify melodies into groups.

Key Features

• Using the MOTIV application, the subscriber can view the status of his account and also top it up if necessary;
• Possibility to look at the number of remaining services;
• There is a list with all tariffs and services;
• You can connect various services directly in the application;
• The account can be replenished using SberBank;
• There is a directory where you can find emergency numbers;
• The interface is very simple and convenient;
• Works on almost all versions of android.

How to register in your personal account

In order to get into your MOTIV profile, you need to carry out several manipulations: go to the main page of the website, click on “My Motive”, select the “FOX” link.

Click on the image to go to the Personal Account description page

In the login line you can write: cell number, personal account number or network login. To receive or recover a password, you must send an SMS message by writing any word to the number 1070. To order a password for the network number and personal account number, you must be personally present at the organization’s office.

A distinctive feature of the LISA account is the interruption of access in the absence of any manipulations for 15 minutes.

Transfer from Motiv to Motiv from 10 to 100 rubles without commission

If a subscriber transfers a small amount from Motive to Motive, he can use one of the methods and transfer funds without commission. To do this, you can use the USSD command Motive or use SMS. In this case, the client can transfer without commission an amount ranging from 10 rubles to 100 rubles.

• SMS. You need to create a message with the text: subscriber number and transfer amount. There should be a space between them. The message is sent to the short number 1080. After this, confirmation of the transfer will be sent. The subscriber will receive a response SMS about the successful completion of the operation;
• USSD command. Dial on your phone *104*108*number*amount# and call. The operation takes a few seconds, after which confirmation will come.

The number you receive always consists of 10 digits. There is no need to add +7 or 8 before the number. The amount is indicated exclusively in rubles and without kopecks.

Popular tariffs of the mobile operator Motive: Ekaterinburg

NEXT FREE

This package is perfect for those who make few calls abroad and rarely use the Internet. The tariff does not require mandatory payment, the amount is charged for outgoing calls from 1 minute - 1.5 rubles, from 2 minutes - 0 rubles. Calls outside the home area – 5.65 rubles/min. The package provides for the use of the Internet in Yekaterinburg, but with minimal speed and at an unfavorable price - 12 rubles. for a subscription fee + 6.6 rubles/1 MB.

Tariff per second

A distinctive feature of this tariff plan is per-second billing. If you don't talk much on the phone, but call numbers of other operators, then you will save a lot with this package. You need to make a mandatory payment of 100 rubles, which will be credited to your balance. Calls to Motive numbers from 1 minute - 1.80 rubles, from 2 minutes - 0 rubles. Conversations with subscribers of other operators – 1.80 rubles. every minute.

Very simple tariff

The package is suitable for subscribers who rarely use cellular services. There is no monthly payment in the tariff; the amount is charged for each minute of conversation - 0.80 rubles. The package provides a very expensive price for sending SMS messages: for MOTIV subscribers - 1.20 rubles / pcs., for numbers of other operators - 4.95 rubles. Most often, the tariff is purchased by elderly people who rarely make outgoing calls.

Tariff 39

The package is very practical - you pay only 39 rubles per month and you get 60 free minutes/month, from 60 minutes - 0.50 rubles. Calls to all numbers within the home area cost 1.50 rubles/min, SMS messages to Russian numbers cost 1.20 rubles/piece. This tariff provides Internet for a very expensive price - 6.60 rubles / 1 MB.

Tariff 139

The package contains an advance payment, that is, to receive 200 free minutes, 200 SMS messages and 1 GB of Internet, 139 rubles will be debited from your balance. In this case, after debiting this amount, there must be at least 150 rubles in your account. Calls within the home network – 1.5 rub/min, messages to other areas – 1.2 rub/piece, SMS abroad – 4.95 rub/piece.

Tariff 190

The package is perfect for those subscribers who often make calls and visit social networks. networks. By paying 190 rubles per month you will receive: unlimited min. for conversations with MOTIV subscribers, unlimited access to social networks. networks, 5 GB of Internet at low speeds up to 128 Kbps. Calls and SMS to other numbers – 1.50 rubles.

Easy transfer of funds: real or not?

In order to transfer money from your phone to your Motive phone and not worry whether it will come or not, you should familiarize yourself with a number of simple options.

Try sending a small amount from 10 to 100 rubles first. This is not difficult to do even for those who simply know how to make a call on their phone or send a text SMS. Here is its short and simple description: by clicking on the create a new message button, type the phone number of the subscriber for whom you want to top up the account. It can be not only a Motive user, but also MTS, Megafon, Beeline and others. After the subscriber's number is printed, do not forget to put a space and dial the number that corresponds to the desired transfer amount. For example, 1234567890 65. Now click on functions, then select send and write the number 1080. After waiting just a few minutes, an SMS will be sent to this number, which will say that the money was transferred from one operator to another. What about those who do not know how to send a text message? Here is the following method: it will be difficult for someone to remember this sequence, so it is better to immediately copy it onto a piece of paper and put it in a visible place. By pressing on the keyboard where the numbers are written, asterisk (*) write 104, then again asterisk (*) followed by 108, and asterisk (*) subscriber number (enter only the number without additional digits 7 or 8), asterisk (*) transfer amount and grille #. In practice, it looks like this: *104*108*1234567890*100# call key.

Internet tariffs of the mobile operator Motive: Ekaterinburg

The MOTIV company has the following packages designed for ultra-fast 4G Internet:

• “For 200” – 200 rubles are debited from your balance every month, you are provided with 5 GB of Internet traffic;

• “For 450” – for this amount per month you will receive 20 GB of surfing;

• “For 800” – this package provides 50 GB of Internet, which costs 800 rubles/month;

• “For 990” - an expensive package gives 100 GB of traffic for 990 rubles/month.

Additional services of 4G tariffs

Packages specializing in Internet use have a high cost for the basic set of services. For example, calls within the network cost 2 rubles/min, calls to another region - 12 rubles/min, SMS within the home network - 2 rubles/piece, and to other cities - 4.95 rubles/piece, and for one MMS – message 5 rubles will be debited from your balance.

Refund

So, you have a phone, Motiv is your mobile operator. You sent money from your phone to the owner of an MTS SIM card, but what if you ended up entering the wrong number by mistake? We’ll talk about this right now, or rather, we’ll tell you how to get your money back.

I would like to immediately note that everything is very simple only if money is sent from “Motiv” to “Motiv”. When choosing another recipient, things are very complicated. You will need to contact support directly and resolve all issues there. But it’s worth making a reservation right away: if you need to send money urgently, it is better to perform the operation again. Yes, you will lose more funds, but the money will be transferred instantly. And if you can wait, the average time to resolve this problem is approximately 14 days. By the way, there are no guarantees that your money will be returned.

To connect to the MOTIV mobile Internet in Yekaterinburg, you need to take the following steps:

1. Go to your phone settings;
2. Select “More”;
3. Click on “Mobile networks”;
4. Select “Access points (APN);
5. In the “Name” enter “Motiv”, in the “APN” line – “inet.ycc.ru”, “Username” – “motiv”, “APN Type” – “default”, “Password” – “motiv”.

Internet settings Motive

What to do if you transferred money to the wrong place

Mixing up a number, accidentally transferring more money than required—users face such problems. The cancellation operation is not so simple and takes a lot of time.

There is no automatic cancellation procedure; to return money sent by mistake you need to call 8 800 240 0004 (Motive hotline).

Follow the operator's prompts to complete a return application. The application is usually processed within 2-3 days, but the process sometimes takes up to 14 days.

Motive is one of the first telecom operators to provide the ability to use your account as an account. When transferring money there is no commission for either MTS or Motive.

USSD commands Motive

Below you can familiarize yourself with the USSD commands of the mobile operator.

Coverage area Motive: Ekaterinburg

Today, the MOTIV enterprise provides cellular communications to 4 subjects in Russia (Sverdlovsk region, Kurgan region, Khanty-Mansi Autonomous Okrug - YUGRA, Yamalo-Nenets Autonomous Okrug). The coverage area rapidly increases the radius of signal propagation. MOTIV presents modern telecommunications services - 4G with a bandwidth of 1800 MHz. Now the Internet is instantaneous and without advertising. The MOTIV 4G coverage area operates in 39 populated areas of the Sverdlovsk region.

More details can be found on the official website https://cell.motivtelecom.ru/sverdlovsk-oblast/territory/map

Payment Methods

You can pay for telecommunications in Yekaterinburg in the following ways:

• by bank card - Mir, Visa or MasterCard;
• cash payment at the cash desks of the service offices of the organization "MOTIV";
• mobile bank “Sberbank of Russia”;
• by bank transfer (it is necessary to issue a payment order);
• electronic payment service PAYJET.

conclusions

Users of the largest Russian telecommunications company Motiv can freely and without any difficulties send the required amount of money to the account of a subscriber of another telecom operator. The popular and sought-after payment service MOTIV Pay was developed especially for these purposes. It can be used using your home computer or through a mobile application.

Every Motiv client should get such a program. After all, with the help of a developed multifunctional payment system, customers can not only replenish the balances of their friends’ SIM cards, but also make other, no less important financial transactions. And if you constantly make a certain payment, it is possible to arrange automatic filling of the payment form using.

Roaming: Ekaterinburg

Are you traveling to another city or another country and you urgently need to call?! Then use the NON-STOP roaming mode. The cost of a call within the country will be 0 rubles, the cost of a call abroad will be 7.70 rubles/min. Activation of the service – 12 rubles, daily payment – ​​5 rubles, deactivation threshold – 5 rubles.

Via SMS

You can transfer funds from one phone number to another using an SMS command. You can transfer money through this service either free of charge or using a commission. If the transfer amount is small and does not exceed hundreds, then there will be no fee for the operation. However, if a subscriber wants to send an amount of up to 999 rubles, then for this operation there is a special service with an increased fee for sending a message.

To transfer amounts up to 100 rubles. necessary:

1. Create a new message.
2. In the recipient field, enter 1080.
3. In the text of the letter, dial the phone number without the code (10 digits), put a space and write the amount.

The minimum transfer amount is 10 rubles. You should not wait for a confirmation SMS, the funds will be transferred automatically.

You can pay another subscriber’s bill in amounts exceeding a hundred, but not exceeding the threshold of 1 thousand, using the number to which the funds will be transferred. To do this, you should do the following:

1. Create a new message.
2. In the recipient field, indicate the phone number to which the transfer will be made. The number can be selected from the address book, the main thing is that the criterion for entering the code in the international format “+7” is met.
3. In the text of the letter, indicate the combination #amount, put a space and indicate the currency designation in one of the following formats: “ruble”, “ruble”, “rubles”, “rub”, “rubley”, “rudlej”, “rubla”, “rublja” "

To confirm the sending of money, you should send the number “1” to 1023 after a corresponding request from this number.

The operator will charge 5 rubles for sending a message to 1023. This is the only fee.

This method will be convenient if you need to transfer an amount exceeding a hundred. In this case, the total amount of all transactions per day should not exceed 999 rubles. The sender's positive balance must remain at 50 rubles.