If a subscriber is not satisfied with the coverage area of the cellular network, the quality of service provision, or is outraged by the peculiarities of tariffing for calls, SMS and Internet traffic, he should contact the Beeline help desk by calling the subscriber service number. To provide assistance to its subscribers, the Beeline operator operates several telephone numbers , which can be used to clarify information on a particular issue. In addition, help can be obtained through other channels.
In this review, we will look at all the available ways to contact the Beeline operator support service - these are telephone numbers and customer support systems via the Internet. Some other ways to obtain reference information will also be covered.
So that you can manage your number directly from your phone, we have prepared for you a detailed review in which you will find information about all useful Beeline commands and numbers.
Beeline technical support for corporate clients
When using mobile communications or fixed telephony, problems may sometimes arise that the subscriber is unable to solve on his own. In this case, it is advisable to request assistance from the operator’s specialists. To do this, you need to contact Beeline technical support. You can do this in the following ways:
- A short number has been implemented to communicate with individuals. If you call it at the decision of corporate clients, you will be served in any case. They will automatically redirect to the desired service. But the disadvantage of this method is the long waiting time. You will need to listen to all the advice from the autoinformer, and then wait until they transfer you to another line.
- For mobile communications issues, a technical support service telephone number for legal entities has been created - “88007000628”. In this case, the waiting time is much lower, and the specialist has competence in the field of corporate telephony. It is not necessary to remember a long sequence of numbers; it will be enough to dial “0628” when calling on the Beeline internal network.
- If problems arise over a fixed line connection, the Internet or wired office telephony, then a dedicated contact “88007008061” has been implemented for this purpose. Here you can find out and resolve your financial issues, get advice on setting up equipment.
Attention! Communication with service support is not subject to tariffs anywhere in the Russian Federation and from any contact number.
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In some cases, talking to technical support is not enough. In such a situation, you can personally visit the provider's service department. Currently, Beeline sales centers are not divided into offices for corporate or individual clients. You can visit any of them, but you must take with you all the documents that confirm your legal status and identity.
The fastest and easiest way to get answers to all your questions is to call Beeline technical support from your mobile phone. Competent specialists will quickly help you connect/disconnect services, change the tariff and set up equipment. But Beeline is a large company and offers various types of services, so there are different support numbers for contacting different specialists.
We have already told you how to call the Beeline operator, and in most cases this will help you, however, you can use other phone numbers. It’s worth noting right away that calls to all the numbers listed below within Russia are free, but you can call 0611 only from a Beeline phone and while within the coverage area of its network.
- Mobile customer support phone number: 0611, 8-800-700-0611 and 7-495-797-27-27
- Beeline support center for USB modem users: 8-800-700-0080
- Technical support for Beeline Wi-Fi subscribers: 8-800-700-2111
- For questions related to home Internet, home telephone and Beeline home television, call: 8-800-700-8000
Free call to operator from mobile
If your number is in service, then you can call from your mobile phone the multi-channel telephone number of the server serving subscribers of the Beeline operator: 0611 or 8-800-700-0611.
The service announcer will ask you to press a certain number on the device keyboard, and it is associated with one or another customer support in automatic mode. That is, a “computer” voice can tell you what you need to press on your phone to activate or deactivate those services that are available at your tariff.
Calling a “live” Beeline operator in this way is extremely difficult - you first need to listen to all the advice and recommendations, and only after 5-10 minutes the announcer may offer to stay on the line to contact a company employee to resolve your particular issue. But you can try the following: as soon as you hear the voice of the answering machine, immediately press the 0 button on your phone, and after a while, when the answering machine starts talking again, press 0 again.
The following services are available to you automatically:
- Checking your phone balance.
- Tariffication.
- Information about all connected paid and free services.
- Methods for typing commands to disconnect or connect.
- About existing promotions on the day of dialing and much, much more that, in the opinion of company employees, may be of interest to the operator’s clients.
All these useful options are available only on the Beeline network, that is, if there is no connection or the phone is blocked, then this service will be unavailable to the client. Automatic help on Beeline products is good, and can even be useful in certain cases, but often you need to solve a single important issue through a company specialist.
How to call a Beeline support operator
| Single free telephone number of the Beeline operator | 0611 |
Use the short number 0611 to call Mobile Consultant. "Mobile Consultant" is Beeline's smart answering machine.
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You can call the call center from any phone. If all dispatchers are busy at the moment, waiting for feedback—getting through to a live specialist—will take time.
Use the short number 0611 to call the Mobile Consultant. “Mobile Consultant” is Beeline’s smart answering machine. You can call the call center from any phone. If all specialists are currently busy, it will take some time to wait for a response.
What to do if you can’t get through on the phone
If you are unable to contact consultants by telephone, do not despair. The operator provides many opportunities to seek qualified assistance. Let's briefly look at them all.
Chat
To chat with a consultant online, you can use a text messaging service, available in two options.
On the site:
- Open the official resource;
- At the top of the site, find the message icon;
- Click on it;
- Enter your name, mobile number and verification code;
- Start communicating.
In the application:
- Open the smartphone program;
- On the main screen, click on the “Chat” button;
- Specify the category of questions and start communicating.
To submit suggestions, complaints and questions, you can:
- Open creation of a new email;
- Specify as recipient;
- Enter your text and send.
A separate article will tell you how to terminate a contract with Beeline if you have made such a decision.
Service center
If you would like to receive a personal consultation, you must:
- Open the official website;
- Select your city of residence;
- On the site page, click Map and Coverage
- Find the nearest one and go visit.
How else can I contact Beeline support?
If you don’t have the time and desire to wait for an operator’s response and wander through the voice menu, you can use one of the alternative methods of contacting support.
1) Leave a request for a call back from a technical support center consultant, an answer to a question by email, or a chat with a specialist via the Beeline website. On any page of the site, at the very top, on the right, there is a link “Ask a question” - click on it and select the desired item.
- In the “feedback” section, you can write your question, detailing all the nuances, and choose how it would be more convenient for you to receive an answer - you can enter your phone number and choose a time for a Beeline support specialist to call you when it is convenient for you . Or, you can enter your email address and a reply will be sent to you.
- In the “chat with a specialist” section, you can write to the support service in real time where a specialist will answer immediately, you can ask all the questions you are interested in, and he will respond promptly. After the conversation, you can evaluate his work and save the correspondence to your computer.
Calls are only possible from mobile operators; calls are made free of charge. If the call center number is not available, use . To do this you need:
- Dial 0611;
- Wait until the waiting period ends;
- Click the number “1”;
- A specialist will call you back soon.
In addition, you can write to the support service using this number.
- Open the SMS creation menu;
- Enter your question in the text field;
- Enter 0611 as the recipient;
- Send. After some time you will receive a response message.
How to contact Beeline technical support in roaming
When abroad, we recommend direct chat with customer support in the mobile app. If you have a Wi-Fi connection, you won't have to waste your Internet traffic.
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When using communication services when traveling around Russia (except for the Republic of Crimea and Sevastopol), call 0611
The call is free from both mobile and landline phones.
In international roaming, as well as in roaming in the territory of the Republic of Crimea and the city of Sevastopol, call 7 (495) 797 27 27
With Beeline the call is free.
When abroad, we recommend direct chat with customer support in the mobile app. If you have a Wi-Fi connection, you will not have to waste Internet traffic. When traveling around Russia (except for the Republic of Crimea and Sevastopol), call 0611. The call is free.
In international roaming, as well as in roaming in the territory of the Republic of Crimea and the city of Sevastopol, call 7 (495) 797 27 27C Beeline call is free.
Beeline home internet and television hotline numbers
Beeline is the largest mobile operator offering its customers unlimited possibilities for using wireless communications.
For the convenience of customers, there are 24-hour call centers whose employees will advise on any issue. A separate Beeline service is providing access to high-speed home Internet and television. To consult on the nuances of using these services, clients are offered another contact. The convenience of a private room can be appreciated after the first call.
Beeline regional codes
The world has long been unable to imagine itself without cellular communications. The services of mobile operators are widespread among different categories of the population, regardless of age and social status. And many of them pay close attention to the issue of communication costs. One can only imagine the dissatisfaction of people seeking to save money if the result of a call to an unfamiliar subscriber is a “minus” on their personal account, and a short conversation led to unexpected expenses. Such life moments are not something unusual. They simply encourage subscribers to be attentive when making calls to numbers that are difficult for them to identify. Therefore, before making a call, the user strives to determine the operator of the called subscriber.
Correct identification skills are extremely useful. They allow you to understand which operator services the number to which you need to call. In turn, this will affect the price of one minute of communication or sending SMS. Therefore, in order to be able to save, it is worth understanding how you can distinguish operators by subscriber number.
The number of subscribers of mobile operators is steadily growing every year, new operators are appearing, existing operators are expanding their geographic presence in previously unreached cities, thus increasing the quality coverage area. One of the largest players in the mobile communications market is Beeline, whose number of users has long been in the millions. Beeline has been providing high-quality communications services for almost twenty years. The “oldest” operator codes are 903, 905 and a little later code 909 (they continue to work in Russia). The rapid expansion of network communications has led to an increase in the number of codes. Now many cities in the Russian Federation have their own DEF codes (assigned regardless of geographic location). Newly connected subscribers receive numbers with codes 960-976. Beeline is the owner of 20 prefixes in this range.
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For greater clarity, the initial digits of Beeline numbers typical for regions of Russia should be presented in the table:
Service email address
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To get advice from a specialist, you don’t need to leave your home in search of the nearest provider branch or remember long telephone numbers. Write your request to the established email address of Beeline for servicing corporate clients. Implemented technical support address "". Therefore, the consumer can contact the mailbox and order an invoice for a specific month of service, detailed call details, and receive a login and password for the account in the personal account. You can send your complaints, suggestions, claims to this address. But to do this, you should use only the established sample applications on the official resource of the provider and certify all documents with a seal and signature directly to the head of the organization. Otherwise, they will not have legal force.
There are additional mailboxes for solving specific issues:
- "" - for analyzing technical problems and problems. Setting up office equipment and telephony.
- "" - for working with finances. Determination of standing payments, implementation of invoices and detailing.
- "" - service maintenance issues.
conclusions
In order for the subscriber to be able to solve problems that arise while using the services or simply ask questions, Beeline has developed a sufficient number of communication options with its employees. The advantages of online chat are the ability to get an almost instant response.
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The use of chat contributes to high-level customer service, which has a positive effect on the reputation of the cellular service provider, and also helps reduce the congestion of telephone communication channels for customer questions.
Source of the article: https://lkabinet-beeline.ru/faq/chat-so-spetsialistom-podderjki
Beeline subscriber directory
In case you were unable to contact a specialist using the service numbers provided by Beeline, you can use alternative options, such as:
- Send a message about the problem to a special address - (as an option - [email protected] );
- Ask a question to a specialist on social networks (VKontakte, Odnoklassniki, Facebook);
- Write a request or request a call back by sending an SMS to the service number - 0611.
In addition to those listed, Beeline has provided additional methods, including numbers and e-mail addresses, allowing its subscribers to contact company representatives in various areas of activity:
If the methods discussed above did not help you contact the company’s specialists, you will have to either continue to call the number - 8-800-7000-611, or personally visit the nearest Beeline office.
Short numbers
- You can also use short USSD requests to resolve some issues yourself.
- If you want to check the status of your account, dial *110*00#
- Do you have additional services connected and what? *110*09#
- What is your tariff plan? *110*05#
- Menu for independently enabling or disabling services *111#
- Zero account balance? Find out what's available to you 064012
- Information on the remaining traffic on the mobile Internet 0717
- Information to help you protect yourself from scammers 068044.
- If you want to limit incoming calls, use the “Black List” 0603
- You talk and text a lot, find out about profitable opportunities 0678
How to check a number using SMS?
It is possible to determine the operator via SMS, allowing you to find out which area code you need to dial to make a call. To do this, you need to write a message to number 5050. To obtain information about the subscriber’s operator and his region, the text must indicate the number of interest. If you type a city (Cyrillic) in the text, you will receive information in response about its telephone code.
The country code to which you want to call is determined in the same way. The service is not charged when located on the territory of the Russian Federation.
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You can find out which operator serves the subscriber you are interested in using DEF codes. For the convenience of its own users, Beeline has launched convenient services that allow them to find the information they need. These services are implemented on the official portal and thanks to the SMS request service.
