How to call from home to mobile Welcome. How to call Belarus. Additional information when calling from home to mobile

Velcom subscribers are often interested in the question of how to call the operator. Many subscribers do not know all the ways to contact the operator, which is why such questions arise.

There are three ways to contact the operator, let's talk about each method.

In addition to the methods, there are numbers by which you can contact the operator. 150 is a single call center number.

It is free for all operators in Belarus. If you want to call from a Velcom SIM card, here is the number: 7100. If your phone is in roaming, then payment will be made depending on the tariff, and the call must be made to the number +375(29)600-01-50.

Coverage area

The Velcom company provides services throughout Belarus.
In 2010, it began to deploy a 3G network, and in 2021, an ultra-modern data transmission technology called UMTS-900 was launched, which contributed to the final expansion of coverage area and improvement of the quality of mobile Internet within Belarus. 99% of the state's population today have the opportunity to make calls in HD format, as well as use high-speed Internet.

Communication quality is one of the main indicators for the Velcom operator. The company regularly plans frequencies and monitors network quality. The work is entrusted exclusively to highly qualified specialists who have trained in the best European companies.

Cost of calls to Belarus

Although Belarus is Russia's closest neighbor, calls there are quite expensive. If you do not connect additional services, then a minute for all major Russian operators costs about 30 rubles.

For more profitable calls, you need to connect international call services to CIS countries. The cheapest calls to Belarus to any operator are from MTS. When connecting, a minute will cost 20 rubles. In this case, a monthly fee of 50 rubles is charged. The service for cheap calls to Belarus can be easily activated by dialing the USSD command * 111 * 902# on your phone or in your personal account.

Number for calls from Velcom mobile

You can contact the operator by dialing 411, the call is free on the Velcom network.

The VELCOM mobile operator uses two zone codes.

• 29 should be dialed for numbers that begin with 1, 3, 6 and 9;
• 44 is dialed for phones that begin with 7.

Recruitment rules:

• To call out of town or abroad to VELCOM clients with numbers starting with 7, you need to enter 44.
• To make a long-distance or international call to a subscriber whose phone number begins with 1, 3, 6 or 9, you must first dial 29.

• To call MTS customers whose phone numbers begin with 6, you must first enter 33. For long-distance or international calls to MTS starting with 2, 5, 7 and 8, you must first enter 29.
• To communicate with DIALLOG network subscribers in long-distance or international format, you need to enter 29, and then the phone number itself. To call BeST subscribers starting with 9, you need to dial 25.
• To call VELCOM clients to any city in the world, outside the Republic of Belarus, you should dial , then the country code, the mobile network (or city) code, and then the desired number directly.
• To call a VELCOM network client from abroad to a fixed network number in the Republic of Belarus, you should dial 375 - city code - subscriber's phone number.

Now they are looking for technical support: Contacting technical support
Calls to services 101, 102, 103, 104 are free, if they are forwarded, then calls are paid at regular rates.

More detailed rules for making calls can be found on the company’s official website.

How to call Belarus on a mobile phone

There are 3 large mobile operators in Belarus: MTS, Life, Velcom. The Belarusian cell number consists of 12 digits and looks like this:

+ [country code 375] [operator code - 2 digits] [subscriber number - 6 digits]

Just like in Russia, it is easy to determine whether a number belongs to an operator by its prefix:

• 291, 293, 294, 296, 299, 44 — Velcom
• 292, 295, 297, 298, 33 — MTS
• 25 - Life.

However, in Belarus there is also a service for porting numbers from one operator to another, so recently the accuracy of determination by prefix leaves much to be desired.

So, to call Belarus from mobile to mobile, it is enough to know the subscriber’s number in international format; no additional actions are required.

Services

Subscribers have access to various services designed to make using the operator’s services as comfortable and enjoyable as possible.

Main range of services:

• Voice connection;
• data transfer;
• sending SMS and MMS messages;
• voice mail;
• Caller ID.

In addition to standard options, additional services are available to customers, for example:

• roaming from Velcom and making international calls;
• stable mobile internet;
• antivirus;
• Wi-Fi Velcom;
• making video calls;
• various business services (coordinator, M2M, and so on);
• monitoring capability;
• entertainment (installation of applications, Melofon).

How else can you call Belarus?

Obviously, if you need to communicate a lot with friends and relatives, calls at 20-30 rubles per minute will not allow you to do this. But there are alternative communication methods with which you can communicate much cheaper and even free:

1. Calls via the Internet - we are talking about the Skype program, video calls via WhatsApp or Telegram. You can communicate for free; only the Internet traffic of both parties is consumed. The downside is that communication applications must be installed on both subscribers. Therefore, for communicating with your grandmother, for example, this method is not always suitable.
2. Calls through special applications - Voipscan, Yolla and others. By installing the application, you can call any number via the Internet, and it will be cheaper than through a mobile operator. Voipscan, for example, costs 12 rubles. in a minute. At the same time, a subscriber in Belarus can receive a call even without the Internet, that is, through such applications you can make calls to the most remote and inaccessible villages, to subscribers of tariff plans without the Internet. The connection quality is very stable.

Other methods of communication

You can contact the operator to quickly resolve issues through the “Help and Support” tab. Here we select the “Ask a Question” option and fill out the form. It indicates the full name, telephone number where consultation is required, and writes the question itself. If necessary, you can attach up to 5 files, no more than 5 MB in size.

The website page also has a link to social networks, where Velcom consultants will promptly answer questions.

If you have questions about coverage, select the appropriate box and fill out the form. It indicates detailed information about yourself, the phone number about which the question arose, and formulate the question itself to the operator.

How to call from Belarus to Russia

If you call in the opposite direction, that is, from Belarus to Russia, you must follow the same international dialing rules, but take into account that the international code of Russia is +7.

When calling from a cell phone, you only need to dial the subscriber number (11 digits) of the form +7 9xx XXX XX XX. When calling from a landline to a landline, you must dial:

8-10-7 [this is the country code] - [city code] - [subscriber number].

To call from a landline to a mobile phone you need to dial:

00 (this is an intercity connection) - 7 - subscriber number (10 digits).

If the code 00 does not work, that is, the connection is not established, you should check with your provider how to make an international call from your home phone.

Internet

In Belarus, Velcom is the largest company providing customers with fixed Internet access. Each subscriber can use high-speed Internet around the clock, the basis for the distribution of which is the operator’s own network. It covers all regional settlements and district centers.

International call to a mobile phone from a home phone

From your home phone you can even dial mobile phones that are owned by other states.

To do this, you should follow the uniform rules for dialing international numbers:

• The constant 8 is at the head of the entire combination.
• We connect internationally using combination 10 - this is the international access code.
• Next comes the country code.
• The city code of the foreign power (for dialing home users) or the cellular operator to which the subscriber is assigned.
• And at the end - the mobile subscriber number itself.

It will be useful to view

:

As you can see, there is nothing complicated about this. But it is worth noting that you should still write down your mobile number somewhere, since it is not always possible to remember long combinations of numbers.

As for country encodings, numerous telephone directories, which are available in any post office, will come to help. Also, many sites on the World Wide Web are saturated with such information.

For example, here are some codes of the CIS and Baltic countries:

We have also collected information about other popular destinations in Europe:

The rest of the world has the following encoding:

• Australia - 61.
• Brazil – 55.
• China – 86.
• Cuba – 53.
• Egypt - 20.
• India - 91.
• Israel – 972.
• Japan - 81.
• Mexico - 52.
• Sri Lanka – 94.
• Taiwan – 886.
• Türkiye – 90.
• UAE – 971.
• USA and Canada – 1.

Calling a subscriber internationally is not a cheap service - so be prepared for the fact that if the conversation is planned to be long, after some time the telephone company will send an invoice for a tidy sum. To avoid this, you can make calls from a mobile phone that has a tariff plan for such cases.

Features of rooms in Belarus

Cellular operator prefixes differ not only because the services are provided by different companies, but also because they use different networks to provide mobile telephony. The numbers at the beginning of the 12-digit number also include the international country code.

• +375 — country code;
• XX - combination of the provider itself;
• the remaining 7 digits are the mobile number.

In some cases, operators may use the same code. In such cases, the next number is clarifying and helps determine which company the phone belongs to. For example, this happens with MTS and Velcom customer numbers.

MTS Help Desk Belarus – Toll-free Hotline and Help Desk for MTS operator

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Belarus.

Toll-free numbers for MTS Belarus customer support:

Calls to the help center numbers 0890 and *7777 are free from MTS mobile phones

Call MTS from another operator:

Calls to the support number are charged at the rate of your operator. Call the MTS city number from any mobile operators in Belarus (Velcom and Life) and from any city landline phones.

Call MTS from abroad:

Call the support number +375 29 7770890 from abroad and international roaming (including when located in Russia and Ukraine). Calls are paid according to the MTS international roaming tariff, or according to the operator’s rates for calls to Belarus.

Feedback for MTS clients

To process your complaints, wishes and suggestions, an official MTS email address has been created. Write to us with any questions - the customer service team will try to respond to your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks in Belarus: the MTS group on VKontakte, Odnoklassniki, Facebook and even Google Plus. You can count on a prompt response from employees through social channels of communication with MTS.

How to call MTS Belarus?

A call to the MTS support service using the Hotline numbers from anywhere in Belarus will always be free. To contact customer service from a mobile phone

connected to the MTS cellular network, please use the free short number of the help desk and technical support
.
An additional toll-free support number from an MTS phone is *7777.

The multi-channel hotline for the operator’s subscribers operates around the clock and without interruptions. Please, before calling, prepare your personal data, which the consultant may need to identify the client when performing actions with the mobile number.

Cities in which MTS operates

MTS customer support

operates in the following regions and cities of the Republic of Belarus:

Minsk, Gomel, Mogilev, Vitebsk, Grodno, Brest, Bobruisk, Baranovichi, Borisov, Pinsk, Orsha, Mozyr, Soligorsk, Novopolotsk, Lida, Molodechno, Polotsk, Zhlobin, Svetlogorsk, Rechitsa, Zhodino, Slutsk and Kobrin.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the Belarusian mobile operator. Check for current and accurate information by calling the 24-hour hotline “Mobile Tele Systems Belarus” (reference and information service of the telecommunications company) or on the official website of the company mts.by. Information about multi-channel phone numbers. current as of March 2020.

To control the quality of subscriber service, all conversations with operators of the consultation center of the MTS BY subscriber service are recorded. We ask clients to be understanding when making a recording necessary to control the quality of service using the hotline numbers.

Other operator codes

In addition to the companies mentioned, there are several more companies that provide their services to clients and officially sell SIM cards with a certain combination of numbers. They deal not only with mobile communications, but also with telephony (Beltelecom), so the code directly depends on the type of device for which its own line is connected or a SIM card is activated.

• Life — +375 25;
• Beltelecom - +375 24.

There used to be an operator called Diallog, but the company went out of business. The full code of the communication provider along with the international prefix was: “+375 29 4”. At the moment, such numbers are not serviced; you cannot call them from the network of any provider in the country.

Diallog was the third company to use the “29” combination, along with MTS and Welk.

Like all other operators in the world, companies providing communications in the Republic have different codes that allow you to understand which mobile network a certain phone belongs to. In addition to the international prefix designating the country, companies have their own combination that makes their SIM card numbers recognizable. Some companies have the same codes, so they add additional numbers to be able to provide communication services without problems.