Many subscribers are not used to carefully checking the expenses on their mobile account. They only make sure that the balance does not go into minus.
However, this approach cannot be called correct. After all, users often receive unknown SMS and notifications that are ignored. Then it turns out that some paid service in the form of monthly debits was connected to the number.
The size of the payment is usually insignificant, but over the course of a year the figure becomes quite significant. Therefore, in order to avoid unnecessary expenses, you should not ignore SMS from number 9291 to Beeline.
Mobile subscription to number 9291
If it happened that money began to be debited from the account regularly, daily and in equal amounts, and the owner of the phone, it would seem, did nothing specifically for this, most likely a paid mobile subscription was issued to his number - read what this is below
Its essence is that the cellular user has somehow agreed to receive regular information for a fee, for example, you received an SMS on your phone from the above number with the text: “send SMS...”. At the same time, information such as: what kind of service, what kind of subscription, what kind of website, the cost of the subscription, how to delete a subscription or how to disable it is often not directly shown.
Someone, a partner of your operator, called a content provider in professional slang, supplies you with content for a fee:
- provides information
- provides a service by providing access to an online game, website, program, etc.
The operator finds himself on the sidelines, as he publicly warns on his website that yes, there is paid content, that it is provided by third-party organizations to which the operator itself has no connection.
No, except that he debits money from the subscriber’s account and he also provides the short number to the content provider.
In most cases, the short four-digit number 9291 is rented out by a mobile operator (Megafon, MTS, Beeline, Tele2), receiving a fee for it, and, as a rule, a percentage of the amounts paid by the owner of the phone in favor of the provider.
USSD commands in Beeline
A set of numbers and other symbols allows you to send a quick request to the Beeline database. If you need to find out your tariff plan, connect or disconnect a service, then a short number becomes the best way to solve the problem. Combinations allow you not only to choose a new tariff, but also to connect to Beeline Internet or set up roaming and communications around the world.
Information services
SMS notification allows the user to be informed and receive data online after sending a command via a smartphone. Basic digital transactions can be entered into the phone book of the mobile device for convenience and quick sending of a request. Useful combinations, numbers and informational commands:
The entire list of encodings with a detailed description can be found on the provider’s virtual website at beeline.ru. Just enter a question in a search engine and the system will select a list of suggestions with number combinations that will help solve the problem.
For tariffs on a prepaid system
The operator allows subscribers to choose a payment system. These could be daily debits or deposits once a month at the end of the reporting period. Service SMS for users who cooperate with the Beeline provider on a prepaid service option:
Sending a request is available around the clock; there is no charge for information. You can receive information with a zero balance, and there is no Internet traffic consumption. After the command is typed on the keyboard of the cellular device, the call key is pressed. In the response SMS, the user receives data according to the umcs request.
For postpaid subscribers
Other useful queries for postpaid customers:
Who gets your money
So, it is clear that the user is the loser. In this case, where does the river of benefit flow, i.e. User money? – stated above in general terms. And this, of course, is a simplification that there are only two beneficiaries; in fact, the schemes are many times more complex.
They contain so-called aggregators - wholesale purchasers of short numbers and holders of mutual settlement schemes with telecom operators. The already mentioned content providers are grouped around the aggregators, who own sites where the sale of services is organized and partners who collect and provide the entire scheme with traffic. The setup of this entire cycle of withdrawing subscriber money is being adjusted in such a way that telecom operators, as the last link to the user and payer, remain not guilty from the point of view of the law in most cases when claims are made.
What short numbers and useful Beeline USSD commands exist?
Probably every subscriber has used a short service request or command at least once. By typing a few keys (numbers, hash marks and asterisks), you can almost instantly obtain the necessary information, enable or disable the option of interest. This is no secret to anyone these days. These combinations of numbers and symbols are called USSD commands.
Thanks to such USSD requests, the process of exchanging information between the mobile number holder and the cellular operator is much faster and much simpler. Now, if the need arises, you don’t need to call live technical support operators.
In addition, proper use of USSD requests helps you manage your number. Therefore, every subscriber should know how this is done. Using this method, you can even connect to the Internet by simply dialing the desired number on your phone.
The list of short numbers includes the following:
- Service numbers. By calling them, the subscriber will receive a qualified answer to any question of interest.
- Services that help you make balance transactions.
- Numbers for managing services connected to the SIM card and changing the tariff plan.
legislation
Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 9291). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.
The answer is yes, there is
And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.
In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.
The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,
...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,
Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:
- firstly, the possibility of creating, at his request, a separate account to pay only for content services;
- secondly, the requirement to obtain explicit consent to receive such services;
- thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.
Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).
Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.
If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.
For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.
Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.
Information
By calling this number, the user will receive advice on the issue of interest and any necessary information. Here you need to remember the main digital combination - 0611.
It is on this number that you will call the helpline and will be able to fix almost all problems that arise with connecting services, tariff plan and SIM card. Other useful reference numbers include the following:
How to get money back from number 9291
If it nevertheless happens that an inexplicable loss of money from a mobile account is discovered, you need to try to remember if you received any annoying SMS message from number 9291, for example, with an offer to find out the most accurate weather forecast or check your watch with the London Observatory?
Wasn't the answer "yes" sent to him?
Or maybe, in the heat of Internet surfing, a phone number was entered to obtain a registration code on some little-known but attractive resource?
Services for checking the availability of paid services on number 9291
In order not to speculate, you need to use the service (and every operator has one) to inform you about the availability of paid services tied to your number, including subscriptions to the number 9291
The most informative is access through the web interface of your personal account, and in the absence of the Internet or the desire to use it, the good old USSD request will help.
Megafon - *583#, Beeline - *110*09#, MTS will inform you about this by command *111*919#, TELE2 - *189#
If the acquired knowledge shows that there are subscriptions, and money is quickly debited from the account because of this, you should not hesitate. Using the same tools, you need to disable the subscription, and the debiting of money will stop.
This is done using your personal account and personal assistance services by calling the support service. The USSD commands indicated here will also allow you to select the desired command - “disable”.
Also, a quick cure for a paid subscription, when the user receives an SMS about activating this service, will be a response message consisting of the word stop (or STOP).
Refund of spent funds
Losing money on an unnecessary paid subscription, by accident, through negligence or ignorance, and even more so due to someone’s selfish intent, will certainly prompt the restoration of justice. I want to get back what I lost because of number 9291, but that’s the difficulty. As already mentioned, from the point of view of the operator, namely, we pay him, and it is to him we will go with a claim, the user himself, voluntarily, even if not consciously, but voluntarily committed actions that led to the activation of a paid subscription, and, as a result, to write off funds.
Therefore, they are unlikely to return the money voluntarily, without a fight. And in view of the fact that the burden of proving compliance or non-compliance with the same Federal Law No. 229 lies on the party making a claim for the loss incurred, you need to understand what can be stated as evidence. It’s unlikely that any of us keep print screens of every manipulation with the phone, and it’s unlikely that the warning about the paid service is difficult to read because it’s printed in gray font on an even grayer background will serve as a weighty argument.
What has been said, of course, does not mean that there is no need to try, it is absolutely necessary, and the Internet is replete with stories about successful disputes. Sometimes, in order to avoid image losses, in mass cases when the problem of paid subscriptions becomes public knowledge and is discussed on social networks, operators meet halfway and restore the status quo of the wallets of their subscribers who suffered from their ignorance and inattention.
Knowledge is never superfluous, this is an axiom, and this also applies to the security of your own money. Having an idea about the structure of paid subscriptions, including to number 9291, about working short SMS numbers for someone else’s benefit, it is easier to navigate, easier to avoid mistakes, and more likely not to regret the lost money and time. We will be careful when pressing buttons, entering our data and phone numbers, and, for sure, there will be a few fewer disappointments in life associated with mobile communications.
Tariff plans with Internet traffic
The most acceptable choice for subscribers using mobile Internet will be the “Everything” series packages.
This line includes a variety of tariffs, which allows everyone to choose a package in accordance with their personal Internet needs. You should know that with an increase in subscription service fees, the volume of monthly Internet traffic included in the tariff plan increases.
How to activate “Everything” tariffs?
- All 1 . To activate this tariff, call 0850 . Or use the binomer to switch to the tariff: 0674000111
- All 2 . To activate this tariff, call 0850 . Or use the binomer to switch to the tariff: 0674000222
- All 3 . To activate this tariff, call 0850 . Or use the binomer to switch to the tariff: 0674000333
- All 4 . To activate this tariff, call 0850 . Or use the binomer to switch to the tariff: 0674000444
- All 5 . To activate this tariff, call 0850 . Or use the binomer to switch to the tariff: 0674000555
Also, to switch to another tariff, you can use your Beeline Personal Account or through the “My Beeline” application.
For different regions, the cost and tariff conditions may be different.
Tariffs "All in one"
For those who, in addition to mobile communications from Beeline, also use Home Internet and television from Beeline, there is an “All in One” line.
If all the conditions of the selected tariff suit the subscriber, but there is not enough traffic, then there is no need to switch to another tariff plan; you can activate and additionally receive the necessary GB.
The cost of this service depends on the volume of traffic:
If the need for mobile Internet arises periodically, then it is better to use 100 or 500 MB. In this case, money is debited from the account only if you go online. The daily subscription fee depends on the choice of service and is 19 or 29 rubles. respectively.
If a person likes to travel, then there is a service for such subscribers. This option is activated independently after crossing the border of your region. The subscription fee is 200 rubles/day, while the traffic volume reaches 40 MB.
Among other things, citizens who travel outside their city, but want to have access to the network under the same conditions, can activate the “Internet for traveling around Russia” function for a week (99 rubles) or a month (199 rubles).
Opportunities at zero
If your balance runs out, you can dial 064012 and request general information. Also, the mobile operator Beeline offers additional services.
- A short ussd command *141# will help you use “Trust Payment”. To obtain information about the amount of this payment, you must use the combination *141*7#.
- If there is not enough money in your personal account to make a call, dial the combination *144*subscriber number#. Thanks to this, you will use and send a request to the desired number to call you back. To prevent such messages from coming to you, dial *144*0# on your phone. And to return the ability to receive such requests, you will have to use the command *144*1#.
- If you have run out of funds in your account and there is no way to top it up, you can use the request *143*subscriber number#. Thus, the “Top up your account” option will be activated, and the corresponding message will be received by the subscriber you specified.
- To use it, you must activate it by dialing the numbers 05050, which are indicated before the number of the subscriber you want to call. After typing this command, press the call key.
