Calls from number 0611: Beeline or scammers?

Clients of the mobile operator Beeline may begin to receive calls from an unknown number 0611 with alarming frequency. At the same time, calls from this number can occur both day and night, and the caller himself may not be patient while waiting for a subscriber, preferring frequent but short calls. calls (a couple of beeps, then hangs up). In this article I will tell you what kind of telephone number 0611 is calling you on Beeline, and how to act in a situation when you receive a call from this number.

What kind of number is 0611?

0611 is a short number for Beeline support service. You will find this phone in your contract as the main method of communication, in the SIM menu and on the operator’s official website. By calling 0611, you will contact a Mobile Consultant - this is a Beeline robot that will automatically tell you all the basic information about the number. You can find out the list of connected services, tariff, current balance and much more. If you don’t want to talk to a robot, you can switch to a “live” consultant. You can discuss more serious issues with him: for example, improper write-offs or poor quality of coverage in a particular region. Consultants will help you change your tariff plan, connect services, or understand the details. They are also always ready to tell you about current promotions and offers.

It is the number 0611 that they call in case of any problems with the quality of communication or in case of incomprehensible write-offs. But why are they calling you from this number?

Help Desk Call Center

Since the mobile assistant, unfortunately, cannot solve all the questions and problems of clients, and the help of a live Beeline specialist is needed, and it is often difficult to reach the operator by calling 0611, especially during peak hours, there are additional telephone numbers:

• 88007000611 – Beeline call center number (free);
• +7 – international support phone number, intended for clients abroad, and is free for Beeline users.

5 / 5 ( 1 voice )

Why do they call from number 0611

Most often, consultants call clients for the following purposes:

• Offering new services and tariff plans to replace existing ones. Such calls come especially often to people who have been using archived offers for a long time. This is not profitable for the operator, so he is trying to convince customers to change the tariffs and options on the SIM card to more current ones.
• Survey on the quality of communication services. From time to time, the operator evaluates the effectiveness of its work, for which it surveys subscribers and finds out whether they are satisfied with everything. Most often, numbers for such surveys are selected randomly within a specific region.
• Providing information upon your request. Sometimes when talking to consultants, you may not get the answer to a certain question right away. Then the conversation is usually interrupted, but they promise to call you back as soon as they clarify the necessary information. If after such a conversation they call you back from 0611, most likely they are ready to answer your question.

In the vast majority of cases, this is the first option. Consultants advertise certain tariffs and company products and try to convince you to switch to them. According to statistics, such calls are most often received by older clients, who more easily agree to such offers.

Whose number is 611

The Russian “four” operators each have their own support service. They exist to help subscribers resolve any issues: changing the tariff, checking the balance, connecting and disconnecting services. The TELE2 operator also helps its customers. You can contact the help desk using these numbers.

• 81 – calls from landline phones;
• 611 – calls from TELE2 for numbers of this operator from any region are free;
• Online chat – you can ask questions without registering;
• +7 – calls in roaming are free for its subscribers;
• Official pages of the operator's social networks.

As can be seen from the list, the short number belongs to the TELE2 company itself. These three digits are used to quickly dial an operator from any region of the country. You can quickly contact support from your personal account on the website and in the mobile application.

Currently reading: How to find out a hidden TELE2 number.

Fraudsters from number 0611

Unfortunately, not only the operator himself can call from 0611. It is often misappropriated by scammers who use special programs to replace numbers. Like consultants, they advertise various services, rates and “special offers”. If you agree to try the proposed option, they will ask for your personal data, which can later be resold, and also used to withdraw money or blackmail.

Here's how you can distinguish a scammer from a consultant:

• Your full name is called incorrectly or not called at all, referring exclusively to “you”;
• The person is trying to ask you for information about your passport data, which the consultants have;
• You are redirected to third-party resources to pay for a plan or other advertised option.

If you suspect that it is not Beeline consultants who are calling you, it is best to interrupt the conversation and contact the consultants at 0611. They will be able to clarify information about who exactly you were talking to and dispel all doubts.

Differences between technical support and scammers

Unfortunately, unscrupulous people have managed to fake the operator’s number and periodically call 0611 to unsuspecting subscribers in order to extract funds from them. In this article we will provide detailed signs by which each user can easily determine the authenticity of 0611:

• After calling the mobile communications company back, consult about the relevance of the information and, if it turns out that the call did not come from Beeline, then report the suspicious call to the company so that appropriate security measures can be taken;
• If during a conversation the interlocutor on the other end persistently demands to accept the offer, then you should be wary , since Beeline Call Center employees can call only for information purposes;
• If callers from the number 0611 do not address the subscriber personally, but use only “You” , then this is also a reason for doubt, since the Beeline database has complete information about you and consultants, when calling a registered number, always address the client by his first name and patronymic ;
• The Beeline company will not disturb its subscribers at late times of the day .

It will be useful to view:

How to behave when calling from 0611

When making an incoming call from 0611, the following precautions should be taken:

• Check details. Ask about the specific amount of the subscription fee, a complete list of options included in the tariff plan, and additional conditions. Often the connection to your number is not exactly what you expected, because the consultant kept silent about most of the conditions.
• Do not provide personal information. Consultants may ask you for your passport details and a security question to confirm your identity. They don't require any other information. If you are asked for a bank card number, most likely you are talking to an impostor.
• Do not hurry. It's better to take a break or end the call, telling the consultant that you need to think. In a calm environment, compare the current conditions with what is offered to you, and if you like the new option better, call 0611 back yourself to activate the new offer.

These rules will be useful both when talking with scammers and when talking with operator consultants. Don't agree to unnecessary services and options just to be left alone - end the conversation if you feel pressured and uncomfortable.

How to call a Beeline operator?

Sometimes a technical resource is overloaded, which leads to long waits for a response from the dispatcher. In order not to wait for an answer, you can dial a certain combination by listening to the instructions from the mobile assistant. Each region has its own operator calling code.

Calls are available from another operator or landline phone by numbers: 880007000611 or 88127406000.

Calls are free. Before connecting with an employee, you will have to listen to the answering machine.

After calling a short number, you can use the callback function by pressing “1”. A mobile operator will call you back as soon as possible.

Hearing the operator’s voice is real!

How to quickly call a Beeline operator? In response to this question, elementary solutions immediately come. Each subscriber knows three treasured combinations of numbers, the dialing of which allows you to call technical support. You can get to the Beeline help desk from your mobile phone using the following numbers:

Important! Calls to these contacts are free of charge and the service operates 24 hours a day.

There is only one caveat here: you won’t be able to quickly call a Beeline operator using this method. After connecting, the user will hear the standard phrase: “Welcome to the answering machine.” After this, you begin wandering through the sections of the menu, where, in principle, you can find the information you are interested in. In touch-tone mode, you can press the 2 and 0 keys sequentially to connect to a support specialist, but this brings up another problem: consultants are usually overwhelmed with incoming calls, so you can hang on the line for 10 or 15 minutes. Why wait if there is an informative answering machine? The fact is that the “Mechanical Consultant” cannot solve such problems:

1. Incorrect crediting of funds.
2. Disappearance of funds from a personal account.
3. Temporary blocking of the number.

legislation

Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 0611). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.

The answer is yes, there is

And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.

In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.

The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,

...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,

Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:

• firstly, the possibility of creating, at his request, a separate account to pay only for content services;
• secondly, the requirement to obtain explicit consent to receive such services;
• thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.

Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).

Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.

If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.

For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.

Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.

How to stop calls from 611

Those who have already received calls using a short number claim that calls can last continuously throughout the day. Instead of a short number, the full number 1 may be displayed. We already know why they call from number 611. You have the opportunity to remove your number from the operator’s calling list.

Method 1. Through technical support

On the TELE2 website in a chat we found out that in order for the operator not to call you again, you need to reach him yourself and ask about it. From the first chapter, select the appropriate number. Or dial an already known short number. You can write on the website in the chat. Open social networks and write a message to the group.

The operator may require the subscriber to provide personal information. This is to ensure that you are who you say you are. As you can see in the screenshot from the correspondence, you can disconnect from calls directly in the chat.

Method 2. Blacklist application

From version 7 of iOS (iPhone), users can add contacts and short numbers to the blacklist. You can do it like this:

1. Click on the icon on the main screen Contacts.

2. Create a contact with number 611.
3. Select it in the list and find the item below Block a subscriber.

If you want to remove a number from this list, return to this window and select the menu button at the top. There will be options for unlocking here.

Android phones have the same feature. Try to find it by creating a contact with the TELE2 operator number.

If the program is not on your phone, download the application from the Play Market. In the Blacklist , you can add a number from unsigned calls. Or by specifying it manually.

Customer reviews about the 611 phone number

Users actively discuss the actions of the TELE2 operator on social networks, in particular on VKontakte. Having looked through most of them, it becomes clear that the main purpose of the call is to offer new tariffs. Frequent unanswered calls (from a bot). There is no information on the purpose of the calls either on the company’s website or on social networks.

People don't like the operator taking up their personal time. Many negative statements on this matter can be found not only in VK. For the same reason, questions arise: why does the number 611 call in TELE2? But technical support representatives are not yet ready to answer this question.

Their main goal is to sell, encourage people to order more services, and offer more favorable rates. If you have anything to add, join the discussion in the comments.