How to change your phone number in MTS Bank. MTS Bank hotline

The 24-hour Hotline at MTS Bank is a good helper when complex questions and difficulties arise related to any functions of banking products - plastic cards and loans. It is not always possible to come to the bank office if a complex emergency situation arises - a problem with paying by card or repaying a loan - If you have a mobile phone, MTS Bank Hotline operators will help you understand a complex issue and resolve it as quickly as possible. The support service works around the clock and anyone can contact the operator using the hotline telephone number at any time they need.

Workshop: what are MTS Money cards

Today, no one will be surprised by a bank card – any bank or payment system will gladly issue it to you. You can go a step further and add a little mobility and technology to traditional financial services - MTS Money is just such a product at the intersection of finance and cellular communications. As a result, the user received a number of pleasant advantages - speed and accessibility during registration, security, convenient control of expenses via the Internet and mobile banking, the possibility of contactless payments from the phone and bonuses to the account.

The MTS Money product is a branded MasterCard bank card, which can be issued at MTS stores and MTS Bank branches. It’s easy to get an MTS Money card - just come with your passport to the nearest MTS Bank branch or MTS salon and submit an application. In Russia, the total number of points where you can get an MTS Money card exceeds 3,000.

The universal MTS Money card can be of two types - with and without a credit limit. To receive a debit card, it is enough to fulfill only two conditions - having a passport of a citizen of the Russian Federation and being over 18 years old. The requirements for credit card recipients are slightly higher - they must actually live in the region where the product is provided and have a permanent place of work in the same region. The age of the recipient of the MTS Money credit card is from 18 to 60 years, inclusive. If you wish, you can use insurance services for the funds on the card. Information about the cost and terms of service is available on the MTS website.

The virtual card also has another nice feature. It is known that to make online payments from bank cards you need to enter the CVC2 security code. For classic bank cards this number is constant. However, the MTS Money virtual card uses a temporary code CVC2 for each transaction, which is valid for 1 hour after an SMS request with the word “code” / “code” / “kod” to the number 55507.

The MTS Money virtual card is issued free of charge, its validity period is 6 months, re-issuance is carried out automatically and also free of charge. There is no annual service fee, and SMS messages to 55507 are free of charge. The most convenient way to issue and manage the MTS Money virtual card is through the Easy Payment service.

Replenishment of a virtual card is carried out from the personal account of an MTS mobile phone, the replenishment fee is 1.5% of the payment amount, or from a bank card, the replenishment fee is 1%, but not less than 40 rubles.

The first step to obtaining an MTS Money card is a visit to any of the MTS showrooms. If you wish, you can fill out an application in advance on the MTS website, but to receive the card in your hands you will still need to contact the MTS office or MTS Bank branch.

Any of the salon managers can apply for an MTS Money card, but it is worth immediately explaining which card is needed - a credit or debit card (with a zero credit limit). By default, MTS employees offer a credit card with a credit limit of up to 40,000 rubles, the size of the limit is determined individually and depends on your specified monthly income. After several months of using the card, the credit limit may be increased. There are some differences in the issuance procedures for debit and credit cards.

To receive a debit card, you just need to present your passport to the MTS salon employee serving you, and after entering the data into the computer, confirm that it is correct.

When applying for a credit card, you will need to complete a survey by answering a number of questions. The survey is carried out by MTS Bank employees by telephone, the number of which was indicated in the application for obtaining a card.

The final stage of preparing the MTS Money bank card for use is setting a PIN code. This operation is performed by the user independently using the security code sent to the phone number specified when registering the card.

We can’t help but mention the bonus program. Firstly, all MTS subscribers who pay for purchases using the MTS Money card are awarded bonus points under the MTS Bonus program. More information about this bonus program can be found here.

Secondly, MTS Bank has its own loyalty program, within which the cardholder has the opportunity to choose the most suitable option for calculating rewards. For example, as part of the “Mobile” option, MTS subscribers will receive 3% of the non-cash turnover on the card to their mobile phone account. On cards with a zero credit limit, the “Mobile” option returns 1% to the mobile account and the option is provided free of charge; on other “MTS Money” cards it will cost 300 rubles per year. However, if you actively use the card, this amount will be “repaid” quickly enough.

Publications

• Category: Balance How to find out the balance of the MTS Money card via SMS message
• How to find out the balance of the MTS Money card via the Internet
• "MTS Money": how to top up and pay
• How to find out your balance on MTS

How to change the phone number attached to a bank card

Of course you can. But in some banks, to do this you need to go to the bank and write an application (Sbanbank), while in others this function is available through the service in your Personal Account. Just keep in mind that in the second case you need access to the “old” phone number.

Just two months ago I encountered this problem. The bank card was attached to a mobile phone number, which became unnecessary and only got in the way. Since, in order to obtain a password to enter the Online banking system, it was necessary to insert that SIM card with, in fact, a no longer used number. In general, the bank consultant helped solve this problem.

First, we turn off mobile banking on an unnecessary number (to do this, call the bank or via the Internet). After we make sure that mobile banking is disabled. We connect the mobile bank at the nearest ATM using the new required number, we receive a new identifier, a permanent password and a list of temporary passwords at the same time.

MTS Bank personal account: instructions for registering, changing and restoring your access password

1. Log in to the MTS Bank personal account login page.
2. Go to the settings section.
3. Specify the old password and new ID twice, and then save the changes.

Internet banking from MTS allows you to get full online access to your funds and control your expenses. The service is provided to all bank clients and is available for use around the clock. You can also manage your finances using online banking mobile applications. By registering in the remote banking system, the following functions will become available to you.

How to protect your money?

It doesn’t matter which bank in Russia or the world you are a client of, you need to remember basic security requirements:

1. Before using the self-service terminal, each time make sure that skimming devices (fake receivers, overhead keyboards) capable of reading payment information or PIN codes are not installed on it.
2. Avoid downloading and using software on your smartphone or computer if the software seems suspicious to you.
3. Pay attention to what information new programs request access to.
4. Download and use a powerful antivirus program with automatic database updates. Perform full scans regularly.
5. Refuse to connect additional users to your payment instruments, as with each of them the danger of hacking and unauthorized access to financial savings increases.
6. Do not store your Internet banking login/password, PIN code or other payment information next to your card.

A wallet and a smartphone are those things that are naturally not safe to leave unattended.

How to change the phone number linked to an MTS money card

Maxim, the phone number associated with your card can be changed by contacting the Customer Assistance Service at the phone number indicated on the back of the card (you will need to go through remote identification - give the code word and other personal information), through VTB24-Online (section “More/Settings/Alerts”) or directly at the Bank branch. More details: https://credit-card.ru/otvet/33551/? sf=1

Anton, unfortunately, credit institutions cannot provide for all possible force majeure situations in bank card agreements and terms of service. At the same time, banks are obliged to comply with the legislation of the Russian Federation, which does not allow them to provide services to their clients without carrying out certain procedures (for example, correct identification of clients), the exact norms of which are already determined by internal banking regulations. And their implementation is also mandatory for Bank employees.

Anastasia, if you need to change the mobile phone number linked to your card, then this can indeed be done directly at the Bank branch, since in this case it is necessary to identify you as the card holder using your passport.

it possible to withdraw money from a VTB card in Crimea? Which ATMs exactly? I tried a couple of times through Northern Credit and RNKB, but the machine refused.

The universal MTS Money card can be of two types - with and without a credit limit. To receive a debit card, it is enough to fulfill only two conditions - having a passport of a citizen of the Russian Federation and being over 18 years old. The requirements for credit card recipients are slightly higher - they must actually live in the region where the product is provided and have a permanent place of work in the same region. The age of the recipient of the MTS Money credit card is from 18 to 60 years, inclusive. If you wish, you can use insurance services for the funds on the card.

Information about the cost and terms of service is available on the MTS website.

Also, over the phone, bank employees will inform you about the decision: whether the credit card is issued, the established amount of the credit limit and the terms of the loan. If you are not satisfied with the proposed conditions, you can refuse to receive the card.

The issuance of MTS Money cards is carried out by the employee of the communication store who prepared the application for its issuance. If we talk about the time that passes between the first contact with an MTS salon employee and receiving the card in hand, then it does not exceed half an hour, even for cards with a non-zero credit limit. Moreover, if we talk specifically about the time of making a decision to issue a card, then literally a few minutes pass between the completion of the survey and informing about the bank’s decision.

MTS Money wallet: a detailed review of the service

This service is nothing more than an Internet banking or mobile banking system that is quite familiar to the modern consumer. As you know, the vast majority of modern banks have long had systems of personal accounts on their website, as well as mobile applications for smartphones, thanks to which their clients can independently control expenses, make payments remotely, and perform all kinds of transactions.

By the way, from March 16, 2021, “MTS has opened up the opportunity for its clients to transfer money in the MTS Money Wallet service to any client of any operator simply by phone number. In most cases, there is no transfer fee."

By connecting a wallet from your operator, you can pay for goods and services from a wide variety of categories remotely and at any time, provided you have access to the network.

Getting to the point, you need to figure out how you can start using the wallet in question.

The 24-hour Hotline at MTS Bank is a good helper when complex questions and difficulties arise related to any functions of banking products - plastic cards and loans. It is not always possible to come to the bank office if a complex emergency situation arises - a problem with paying by card or repaying a loan - If you have a mobile phone, MTS Bank Hotline operators will help you understand a complex issue and resolve it as quickly as possible. The support service works around the clock and anyone can contact the operator using the hotline telephone number at any time they need.

Decoding the abbreviation

For a simpler understanding of the topic raised, it is necessary to understand the definitions used when specifying the details for repaying a debt, paying a loan, or simply transferring funds:

• TIN – tax payer number;
• BIC – unique identifier of a credit institution;
• KPP - a code explaining the reasons for registration with the tax service (FTS);
• OGRN – state registration number;
• OKPO – classifier of institutions and enterprises;
• OKVED – indication of the type of economic activity;
• OKATO - indication of the territory of activity;
• correspondent account of the bank;
• SWIFT is a code in the international banking channel for transmitting information.

It is important to emphasize that some data depends not only on the name of the bank, but also on the region in which the branch is located. That is, one organization can have different details in different regions of the country

How to call the hotline at MTS Bank?

If you lose your bank card, you must immediately block it for the safety of your funds. The service specialists will need to provide your details and ask you to block the card due to its loss.

If you want to receive information about your account, an MTS Bank employee will ask you to dictate your card details, code word, and agreement number. You can get all the necessary information at any time of the day from competent bank specialists.

MTS Bank's 24-hour hotline telephone number: +7 495 777 000. A call to this number is charged in accordance with the tariff of your mobile operator.

The call can be made both from any region of the Russian Federation and while abroad. MTS Bank's support service also works online.

You can write your request in a special form on the bank’s official website.

For MTS subscribers

Since MTS Bank's subsidiaries include a mobile operator offering numerous communication services, the provider's subscribers can call the hotline around the clock and without restrictions. You won’t have to pay to communicate with the managers of a banking institution, which is something no one needs to worry about.

They are asked to use the combination 0515 as a number. When making a call from a phone, users are immediately offered special commands that can significantly reduce the time to receive an answer. They look like this:

• When you press button “1” after connecting, the balance of finances on the bank card balance is checked.
• “2”—the minimum payment under the loan agreement is displayed.
• “3” - a mini-statement is provided, which you can use to track your financial status.
• “4” – top up your personal account balance.
• “5” - block the bank card.
• “6”—unlocks the plastic as needed.
• “7” - all commands that are available for use by the provider’s subscribers will be announced to you.

It is worth adding another point that the number in question can also be used by representatives of other providers. But at the same time, a certain amount of money will already be withdrawn according to the current tariff offer from the cellular communication company.

MTS Bank hotline

Belogorsk, Bikin, Birobidzhan, Blagoveshchensk, Vanino, Vladivostok, Volgograd, Volzhsky, Voronezh, Vyazemsky, Gorin, De-Kastri, Yeisk, Ekaterinburg, Testaments of Ilyich, Izhevsk, Irkutsk, Kazan, Kaliningrad, Kemerovo, Kirov, Komsomolsk-on-Amur , Krasnogorsk, Krasnodar, Krasnoyarsk, Luchegorsk, Moscow, Nakhodka, Neryungri, Neftekamsk, Nizhnevartovsk, Nizhny Novgorod, Nizhny Tagil, Nikolaevsk-on-Amur, Novorossiysk, Novosibirsk, New Urgal, Obluche, Oktyabrsky, Omsk, Orenburg, Orsk, Penza, Pereyaslavka, Perm, Pyatigorsk, Rostov-on-Don, Ryazan, Samara, St. Petersburg, Saratov, Svobodny, Sovetskaya Gavan, Solnechny, Solovyovsk, Sochi, Stavropol, Sterlitamak, Surgut, Syktyvkar, Tomsk, Tuymazy, Tynda, Tyumen, Ussuriysk , Ufa, Ukhta, Khabarovsk, Khor, Chegdomyn, Chelyabinsk, Chita Shelekhov, Engels, Yuzhno-Sakhalinsk, Yakutsk and Yaroslavl Information about the geography of presence and contact details of the bank may change.

Support

Additional types of support service MTS Bank's support service works not only by calling the Hotline, the client can also 24/7 on the bank's website at: https://www.mtsbank.ru by clicking on the button at the top of the main page “Contact us” or by immediately going to the Customer Service Center page at: https://www.mtsbank.ru/personal/remote/call/. There is also a complete diagram of the Voice Menu of the support service and all the contacts through which you can communicate with bank employees are indicated.

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Other contacts

It is not necessary to use exclusively a mobile phone in order to connect with technical support specialists and ask them about problematic issues. There are other communication options, such as e-mail or self-referral on the official page. In each case, offsite is used.

As for contacting, here you initially click the “Contact Us” button located on the panel at the top of the screen. You must provide contact information about yourself, as well as the necessary information. For this purpose, the corresponding fields are provided on the resource. Then all that remains is to wait for an answer. Depending on the previously selected option, it will arrive in the form of an email or by telephone from the manager of the banking institution.

At your own discretion, you can send a complaint about the actions of MTS Bank employees or, on the contrary, leave a positive review. It all depends on the effect achieved. But as practice shows, there are much more of the latter due to the high quality of service for all clients.

MTS Bank: support service - hotline phone number

MTS Bank. The use of banking products is supported by the ability to contact a company employee at any time for advice. The MTS Bank hotline allows the company's clients to receive maximum useful information, which is quite convenient, since it eliminates the need for personal visits to the office. MTS Bank toll-free hotline A large company serves customers through a voice menu, which has many advantages:

1. work without lunch and weekends;
2. receiving up-to-date information 24/7;
3. availability of a multi-channel telephone line;
4. the provision of services is completely free.

The automatic assistant allows you to find out your balance in your bank account, order a report, block and unblock a card, sort out a difficult situation, and clarify information on any banking product.

Call center

For free calls to MTS subscribers: 0515 The Call Center provides round-the-clock banking services to MTS Bank cardholders by telephone - automatically or through an operator. Call Center voice menu:

• You can receive information at any time, including on weekends and holidays;
• The multi-channel telephone number of the system allows you to reach the bank without any difficulties;
• The Call Center's voice menu system operates 24 hours a day;
• The service does not require any additional connection and is provided completely free of charge.

Answers to questions on the topic

1. From what number do MTS Bank employees call?

MTS Bank clients receive calls from this number. This number is used for calls to borrowers, bank card holders, depositors, as well as for advertising and information purposes. The bank can contact premium clients through separate channels.

2. During a telephone conversation, can an MTS Bank employee request bank card information?

Such a circumstance is completely excluded. First, you need to make sure that the call is coming from a number belonging to MTS Bank. Second: bank employees do not have the right to request such information from clients. Card data is confidential information that is not subject to disclosure. In the vast majority of cases, we are talking about fraud in order to gain access to the cardholder’s funds.

3. What short number do MTS Bank clients use to use additional options?

To send SMS commands, MTS, Megafon, Beeline, Tele2 subscribers use the short number 2121. The service is provided by the bank free of charge. Subscribers of all other mobile operators use the number. Payment for sending SMS messages is charged according to the tariff of the cellular operator.

4. What is the telephone number at MTS Bank for debt?

You can get information on credit debt or debt on a bank card by calling the toll-free phone number - 8 800 250 05 20.

5. What are the telephone numbers at MTS Bank for servicing premium clients?

Premium clients receive information by calling +7 499 402 90 23 and.

Information sources:

MTS Bank hotline

To urgently block a lost or stolen plastic card, click on the number immediately after connecting to the voice service system. Internet banking and personal account "MTS Bank" Your personal account in the "Personal Bank" from "MTS Bank" gives you the opportunity to work with your accounts and bank cards from anywhere in the world. Using “Personal Bank” you can make various transactions on accounts from anywhere in the world, from any computer, smartphone or tablet with Internet access, through your Personal Account. Login to your Personal Account To log into your personal account and get more detailed information on how to connect Internet Banking, use the MTS Bank help center or call the toll-free support line for help at 8800 250 0 520.

What issues can be resolved over the phone?

MTS Bank clients can contact the operator directly, without the need to use the voice menu.

In a conversation with the operator, the client can find out the necessary information, as well as get answers to his questions:

• what bank services are currently available;
• get advice on how to use banking products;
• find out how much various bank services cost, as well as how much taxes are on these services;
• obtain information about replenishing a card account, as well as methods for withdrawing funds, depending on the account/card;
• You can find out from the operator what documents need to be prepared for a certain type of banking service or product;
• you can get help opening an account;
• the operator will tell you how to properly use terminals, Internet banking, and the MTS money mobile application;
• You can register a complaint by telephone.

Bank clients can obtain information about their accounts. But the MTS Bank consultant, in turn, may ask the client to provide card details, secret code, passport details, etc.

MTS bank hotline phone number

When requesting information on a personal account, you must provide a company employee with passport information for identification. A call to the operator allows you to receive the same amount of information, which is equivalent to visiting the official website of the company. Help Desk is a good alternative for those users who do not have access to the network. can be done through the online service at: https://www.mtsbank.ru, in the “Feedback” section. The website contains a complete diagram of the voice service, which greatly simplifies working with the service. In order to leave an online application, you must indicate the subject of the message, full name, city and contact number for feedback or email. In the “Message text” field, you should enter your message and confirm your consent to the processing and use of personal information.

Features of “Personal Account”

MTS Bank’s “Personal Account” is useful not only for ordinary individuals. Internet banking opens up new opportunities for business and corporate clients. Individual entrepreneurs control bank accounts and transfer wages to employees. If necessary, you can order a bank statement with income and expenses for the specified period. Help will be sent by email within a few minutes. Corporate clients have access to a trade acquiring service, as well as a bank overdraft.

Features of MTS Bank’s “Personal Account”:

• regulation of bank account balance;
• making payments and transfers between banks and within MTS Bank;
• payment for mobile communications;
• making payments on loans and mortgages;
• payment for services and goods on third-party services.

Thanks to the personal account, the client has the opportunity to obtain the necessary information on loans - the date of the last payment, the next payment, the balance of payments. In addition, you can submit an online application for a loan and mortgage.

Servicing of payments, transfers and money transactions is carried out around the clock. Only during the period of repair work on the server and system overload are delays in payments possible.

MTS Bank toll-free hotline number

MTS Bank clients have a 24/7 free hotline and a functional “Personal Account”.

MTS Bank single toll-free support number:

All calls to a single 24-hour MTS Bank number 88002500520

absolutely free for residents of all regions of Russia (for calls from mobile and landline phones).

How to call MTS Bank?

To contact the help desk, call the toll-free number 8800 250 0 520 and select the appropriate menu item. When calling from phones that do not support touch-tone dialing, simply stay on the line and wait for the operator-consultant to respond. To receive detailed personal information on your bank account, please be prepared to tell the call center employee your contract or credit card number and code word.

At the same time, no bank employee can ask for your secret PIN code or three-digit code on the back of the card

! Beware of scams. By disclosing this confidential data to third parties, you risk losing money.

If you are an MTS cellular customer, you can check the support service numbers in the section. to MTS Bank?

Support number for calls from Moscow, Moscow Region and anywhere in the world:

+7 495 777 000 1

Call the MTS Bank 24-hour hotline number +7 495 777 000 1

paid according to the tariffs of your telecom operator.
We recommend using this number for residents of Moscow, the Moscow region, or when abroad and in roaming. To contact the bank's security service
, we recommend contacting the help desk operator at the numbers listed above and providing the information you have.

To urgently block a lost or stolen plastic card, click on the number immediately after connecting to the voice service system.

Internet banking and personal account "MTS Bank"

Your Personal Account in the “Personal Bank” from MTS Bank gives you the opportunity to work with your accounts and bank cards from anywhere in the world. Using “Personal Bank” you can make various transactions on accounts from anywhere in the world, from any computer, smartphone or tablet with Internet access, through your Personal Account.

To log into your personal account

and for more detailed information on how to connect Internet Banking - use the MTS Bank help center or call the toll-free support line for help
8800 250 0 520
.

Online customer support for MTS Bank

Couldn't reach a call center specialist? Representatives of the bank's online customer support service will answer all questions via the Internet.

Ds you can leave your request through the feedback form on the official website of MTS Bank. After receiving your question, bank employees will contact you on business days at the specified contact phone number. You can also evaluate the bank's performance and leave feedback in the special section for customer reviews.

The official representative of the MTS Bank online support service is ready to answer customer questions and complaints on a large portal about personal finance - Banki.ru. On this site you can also find many reviews from MTS Bank clients.

Another way to contact MTS Bank via the Internet is to call a support specialist online. To do this, you only need a microphone in your computer. Follow the link and follow the instructions provided to connect to the operator.

Cities in which MTS Bank offices are opened

Bank branches are located in the following cities: Moscow and Moscow region, St. Petersburg, Altai region - Barnaul, Amur region - Belogorsk, Blagoveshchensk, Solovyovsk, Tynda, Volgograd region - Volgograd, Volzhsky, Vologda region - Vologda, Voronezh region - Voronezh, Jewish Autonomous Region - Birobidzhan, Transbaikal region - Chita, Irkutsk region - Angarsk, Irkutsk, Kaliningrad region - Kaliningrad, Kemerovo region - Kemerovo, Kirov region - Kirov, Krasnodar region - Armavir, Krasnodar, Novorossiysk, Sochi, Krasnoyarsk region - Krasnoyarsk, Nizhny Novgorod region - Nizhny Novgorod, Novosibirsk region - Novosibirsk, Omsk region - Omsk, Perm region - Perm, Primorsky region - Vladivostok, Nakhodka, Ussuriysk, Republic of Bashkortostan - Neftekamsk, Oktyabrsky, Sterlitamak, Tuymazy, Ufa, Republic of Karelia - Segezha, Komi Republic - Syktyvkar, Ukhta , Republic of Tatarstan - Kazan, Rostov region - Rostov-on-Don, Ryazan region - Ryazan, Samara region - Samara, Saratov region - Saratov, Sakhalin region - Yuzhno-Sakhalinsk, Sverdlovsk region - Yekaterinburg, Stavropol region - Stavropol, Tomsk region - Tomsk, Tyumen region - Tyumen, Khabarovsk region - Amursk, Bikin, Vanino, Vyazemsky, De-Kastri, Komsomolsk-on-Amur, Nikolaevsk-on-Amur, Pereyaslavka, Sovetskaya Gavan, Solnechny, Khabarovsk, Khor, Chegdomyn, Chelyabinsk region - Chelyabinsk.

Information about the geographical presence and contact details of the bank may change. For details and additional information, please call the help desk number 8800 250 0 520 or on the bank’s official website www.mtsbank.ru. Relevance verified as of August 2018.

Please note that conversations with MTS Bank support service specialists are recorded. These measures are necessary to monitor the quality of customer service and maintain high standards of customer service, as well as to resolve any controversial issues.