MTS subscribers do not have to worry if they fail to top up their balance in a timely manner. The operator offers to use credit services in 2021 by extending cellular and Internet service for the coming days. The service is connected remotely, or a visit is made to the salon. Not all clients will be able to get a loan to replenish their balance, and if the repayment rules are violated, a person risks being left without communication. In order for the promised payment to provide communication regardless of the amount of money at the moment, clients are advised to study the features of connecting and disconnecting the option.
Necessary conditions for deactivating the service
In order to be able to refuse the service, there are no special requirements. “Promised payment” on MTS cannot be disabled. The operator does not provide any means to remove the connection. The only thing that can be done is to return the borrowed money. Then the required amount will be debited automatically, and the subscriber will no longer owe the operator. You can do this without waiting for the end of the allotted three days to use the funds - pay at any time.
If the subscriber has not used the money provided to him for the entire time, then the commission of 50 rubles is not charged. That is, if there have been no expenses from the phone balance within 3 days from the moment of connection, then only the amount of debt that the subscriber himself chose when activating the service is debited from the account.
Features of the promised payment
The service has several features and important aspects. They are listed below.
- The service is provided after connection by sending a request to *111*123# using a call. We can say that this is a kind of loan that takes place for a certain amount of money, which is more than 30 rubles.
- The total amount ranges from 7 to 50 rubles and depends on the amount promised. Payment will be debited at the end of the loan, on top of the loan amount.
- Such a payment is up to 1,000 rubles and also depends on spending on mobile communications and the Internet during the month. If you spend more than 500 rubles per month, then the possibility of an additional payment appears, even if you already have one. You can find out the expenses that occur during the month by using your “Personal Account” or the application.
By the way, when the phone balance is displayed, the promised payment also applies to it, if it is connected.
Disabling in your MTS personal account
Many information resources on the Internet talk about the possibility of canceling the service through your personal account. In fact, this is impossible. “Promised payment” is a one-time service. It is not connected on a permanent basis, but is connected only if the subscriber himself wants it and has completed the appropriate steps to activate it.
Even during the provided three-day period for use, the service is not listed in the list of connected ones. That is, you won’t be able to find it in your personal account and click on the disable button – there is no such function.
But here you can pay off your debt. On the main page in the first section there is information about the balance. Next to it is a line for entering the amount and a “Pay” button. Next, a form opens for filling out bank card details. You can choose another method of replenishment - from the MTS Money wallet.
Cancellation of payment
The option can be canceled in two ways. A call is made to the support service. The operator must verify the validity of the request and will ask for personal information before disabling the feature.
The second approved option, which allows you to remove the option, talks about an office visit. On the portal, in the help and service section, find the point of the nearest salons. The employee will check the client's passport and fulfill the cancellation request.
Mobile app
“My MTS” allows the subscriber to quickly top up their account from their mobile phone – all that is required is an Internet connection. It contains all the functions of your personal account. Here on the main page the account status is displayed. On the right there is an image of a wallet with a “+” sign.
When you click on it, methods for transferring funds to your balance appear - auto payment, bank card and promised payment.
If you select the promised payment item, a page will open with a description of the service and how to connect it. There is no option for deactivation, since the service turns off itself after 3 days.
Possible problems and their solutions
The main obstacle to disabling the Promised Payment is one circumstance. Initially, you should return the advance and ensure that the funds have been withdrawn.
Expert opinion
Alexander Ivanovich
Financial expert
Debt can lead to your smartphone being blocked. When repaying, you need to take into account the accrued commission and pay in full while maintaining a positive balance.
A call to support or a decision to contact the office indicates one requirement. You need to prepare your passport in advance for verification. Without this document, solving the problem is impossible. It wouldn’t hurt to clarify the contract number and information about recent transactions if additional questions arise.
At the customer service office
Telephone store specialists do not have the authority to cancel the activated “Promised Payment”. The only way they can help in this situation is to pay off the debt, that is, accept money from the subscriber and transfer it to his phone number.
The service cannot be cancelled. The operator offers to either pay the debt immediately or after 3 days. There are no other actions with this service after taking it for a long time. It is also impossible to exclude the possibility of subsequent activations. MTS consultants give a simple answer - if you do not need this service, then do not dial the connection code and do not press the corresponding button on the website. It doesn’t connect in one click, so if you accidentally click it, you don’t have to continue, but exit the application form.
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How to disable “Promised payment” on MTS
This question is extremely strange. There are no tools for self-disabling. If you don’t want to activate the payment, don’t activate it for good measure – just forget the activation command. After all, when you don’t want to call your friend Petya, you don’t add his number to the blacklist, but simply don’t touch your mobile phone.
It is impossible to completely disable it in MTS. In any case, this option cannot be blocked by the subscriber. If the activation command is stored in your phone book, simply delete it. And in order to always stay connected, follow these steps:
- Link a bank card to your number - you will be able to top up your balance from your personal account;
- Set up automatic payment - then you won’t have to think about replenishing your balance at all. It will be replenished automatically - on the specified date or when a specified threshold is reached;
- Always keep cash with you so that you can top up your account through a bank or payment terminal;
- Connect SMS banking to your number. For example, from Sberbank - send the amount to number 900 and wait for it to be credited (from 50 rubles).
We also recommend using the “On Full Trust” service, which provides a certain credit limit and does not require payment of a commission.
You can try to cancel or completely disable the “Promised Payment” in MTS directly at the operator’s office - do not forget to take your passport with you.
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How to repay the promised payment?
If you need to repay a promised payment, then you should top up your balance with an amount that is equal to the amount of this very promised payment. Account replenishment methods:
- to the phone;
- to the wallet;
- on the map.
This automatically repays the previously established service fee. There are two types of repayment:
- Complete. Provided that the amount credited to the account fully covers the cost.
- Partial. When the amount accepted onto the balance sheet does not fully cover the debt.
Important! The phone number must not be blocked; within 3 days you must top up your account with a value that will be greater than the amount of the debt, not including the previously connected payment.
Replacement of promised payment
It is recommended to connect, which will completely solve problems with replenishing your account (the phone balance will be topped up from a bank card/electronic wallet by itself). How to do it?
- In the left corner, at the top, click on the menu and go to “Bills and Payment”.
- Click on “Autopayments”, then on “Connect autopayment”.
- Enter the purpose of the automatic payment and fill in your card details.
- Select a type, there are only three of them: “By invoice”, “By threshold”, “By schedule”.
- Select a payment date or amount threshold. It is also advisable to indicate a limit on monthly contributions in order to limit write-offs (if the connection is at a threshold).
- Click “Connect auto payment”.
It happens that the “Promised payment” does not work correctly and only causes trouble for the subscriber. And it doesn’t matter whether the subscriber himself connected it, or whether it was done automatically by MTS. On the other hand, the option is not so bad, the main thing is to carefully study its conditions and when necessary, it will really come in handy.
More ways
How to disable “Trust payment” on MTS - the easiest way:
- dial a combination of the following numbers on your phone - *111*32# and the call key;
- Next you need to follow the prompts that will come to your phone.
Another simple way is to call MTS customer service. Using the voice menu or communicating with the operator, you can refuse to use the service.
Cancellation of a promised payment
Cannot be cancelled. It can be turned off, but not canceled in any way. What is the difference? The fact is that right away, when you just connected the payment and changed your mind, i.e. decided to cancel it (if, for example, there was money in your wallet, a card or the nearest payment terminal was found), then this will not be possible. Agreement with the terms of service and fees has already occurred. You will need to wait 3 days for the money to be debited. If there is a minus on the balance, access to other services will be blocked.
Common Questions
Answers to frequently asked questions will help you finally understand all the nuances of the service and how to use it.
Why can’t I borrow 100 rubles when I have a minus?
It is impossible to receive credit funds with a minus of 300 rubles or more. The reason for a loan refusal may also be:
- minimal expenses for communication, which are not enough to pay off a debt of 100 rubles;
- presence of an unpaid loan;
- tariff plan to which the service does not apply;
- connected or “On full trust”;
- servicing is carried out using the credit payment method;
- there is debt on other personal accounts.
The service is also not available to those who have been MTS subscribers for less than 60 days.
You can find out the exact reason for the refusal from the operator.
What happens if you don’t repay the promised payment?
The debt to the operator must be repaid within 3 days from the date of receipt of the loan. Otherwise, MTS will block the debtor’s number until the funds are returned. To do this, it is enough to top up the balance with an amount exceeding the loan and the cost of its use.
What is the deadline for a trust loan?
The deadline for returning the payment is the third day from the date of receipt of funds into the account. After this time, the operator takes radical measures to repay the debt. Moreover, it is important to repay the debt in full, and not just part of it.
The method of replenishing your account does not matter.
How to disable a promised payment on MTS
It is impossible to disable the service, since it is provided only as needed and at the request of the client. MTS does not automatically provide loans. Credit funds are credited to the accounts of only those subscribers who have submitted a request for the corresponding service.
Once the loan is repaid, the payment will be canceled and the debt written off.
Each loan is paid separately, immediately after funds are received in the mobile account. But it is impossible to disable the service, since it is provided only as needed and at the request of the client, without actually having retroactive effect
MTS allows its subscribers to top up their account with debt in a short time. The loan request is processed instantly, and the subscriber has 3 days to repay it, continuing to use the services of the cellular operator in full. This option helps users always stay connected.
Disabling a promised payment
Disabling payments is not that difficult. You can simply go to the communication salon and ask the operator to help you/do it for you. And, of course, you can disable it through your personal account or using the “My MTS” application. How to do it?
- You need to go to the “Mobile Communications” section, then to “Services”.
- Next, go to the “Connected” category.
- Expand the paid category by clicking.
- Press/click on the “Promised payment” option.
- Next, click on “disable”.
There is another 3 way: call 0890, wait for the operator’s response and receive instructions from him.
