The company offers its subscribers to use the Dom.ru trust payment service, thanks to which it is possible to extend the term of using home Internet if there are no funds in the personal account.
After connecting to Dom.Ru, situations sometimes arise when, for certain reasons, it is not possible to pay the subscription fee on time, and the paid period for using the Internet expires any day. In this case, the company provides the opportunity to defer payment for up to 5 days without any commissions, additional deductions or penalties from the subscriber.
Nuances
Before using the service, it’s worth remembering that daily delays will cost 10 rubles. If you choose the maximum repayment period - 5 days - you will have to pay 50 (the arithmetic, although simple, raises questions for some subscribers).
The second important nuance is working with tariffs and options. While the Promised Payment is in effect, new services cannot be activated - such a restriction has been in place for a long time, and the situation has not yet changed.
And one more thing - you can take out a loan with a negative (or close to zero) balance, but only in cases where the debt does not exceed 100 rubles.
Conditions for providing a trust payment
Credit funds for the use of television, the Internet, and telephone communications are not provided to all categories of DomRu users. The fact is that the company wants to be confident in its customers, that they will definitely return the money spent and it will not be expensive for them. Naturally, they can judge this based on data on the last balance payments made. Thus, the service is activated only to those users who have paid the full subscription fee for the last month. There should be no debts. Other conditions must also be met. Among them:
- the debt on the account should not exceed minus one hundred rubles;
- the service can be used up to the 5th day of each month (money is debited from the account in a lump sum at the end of the month or at the very beginning of another month, so the problem when the balance goes into minus occurs for users only during this period);
- You cannot take out credit funds to connect new services (for example, you can use a loan to pay for your phone or Internet if they are connected, but if you want to activate a new option, you won’t be able to do this).
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The price of each day of the loan is 10 rubles, that is, if you borrowed money for 5 days, then 50 rubles will be written off in addition to the amount of the subscription fee paid every month.
The Dom ru company provides the opportunity to use the promised payment service only to those clients who have made previous payments in good faith. If the user took out a loan and regularly paid in the required period for its use along with the subscription fee, then there will be no problems.
But if there were delays, then the likelihood that you can use the service again is minimal. Such users fall into the category of defaulters and trust in them is lost.
If you pay on time, there will be no problems getting a loan the next time. That is, you can use it at any time and any number of times.
Not all users can count on the promised payment for home Internet. This option is available only to those clients who use the service on a prepaid basis and receive an unlimited supply of megabytes for the reporting period . In addition, it is imperative that Dom.ru’s balance of payments be negative or zero. Payment is also possible if there is insufficient funds in the account for full payment for services.
Another important condition is that the subscriber has no debt if he has previously made such a payment on the Internet. Receiving the service will be possible only after full repayment of the current debt.
As for the possibilities of trust assistance, this is an excellent chance to receive on your payment balance an amount sufficient to continue using the services, as well as instantly renewing your Internet connection.
Important! Regardless of the period of use of services from domru, clients can take the promised money for a maximum of five calendar days, taking into account weekends and holidays. And you can submit an application to receive the payment no earlier than 5 days before the date the subscription fee is written off.
In what cases is it activated?
Access to Dom.ru subscribers is opened in the following cases:
- A tariff plan with a fixed monthly subscription fee and unlimited access to the network has been selected (defer payment for an active subscription to a package of television channels, respectively, the service can also help, but there are exceptions).
- The balance is approaching zero or is in a negative position, auto payment is not activated and is not scheduled for the end of the month.
- Previously, it was used within the agreed terms and ended not with delay, but with timely payment (although, as practice suggests, even in such conditions there are no problems with activation).
I urgently need access to the Internet: what to do?
Most of us carefully pay for telephone and Internet, carefully monitoring the deadlines. But there are cases that do not depend on our will.
Let's consider a situation that Dom ru subscribers often encounter: you are going on a long business trip, so you are not going to pay for the next month. However, on the night from the 31st to the 1st, you suddenly have to conclude an important deal, urgently answer a letter, find information, and so on. And at this moment the Internet suddenly turns off. What to do in this situation?
Alas, it is unlikely that it will be possible to solve this problem with the help of Dom.ru. Sadly, the provider is not interested in how many days you will actually use the Internet. It provides access to an unlimited fiber optic line, and assumes that during the paid period you can do whatever you want. It doesn't keep track of how much information you've downloaded... and unfortunately, it doesn't track how long your IP address has been connected to the Internet. Thus, Dom.ru does not provide options such as “Internet for a day” or “payment for consumed traffic.” If you request a deferred payment, you will have to pay the full cost of the monthly subscription fee. Or ignore the problem and hope that you will not need to resort to a trust payment in the future.
How to activate the promised payment Dom.ru
The Internet provider offers to manage services, top up your account without commission and change the current set of services and options in two ways - through the “Personal Account”, which is available 24/7 in the browser, or using the mobile client “My Dom.ru”, developed specifically for smartphones.
in and tablets with iOS and Android operating systems. Regardless of the chosen method, the algorithm of actions is elementary and consists of three steps:
- Authorization in a mobile or browser “Personal Account” (you will have to provide a login and password).
- Go to the “Top up accounts” section and select the “Promised payment” item.
- Familiarization with the public offer, filling out the “amount” text field for deferment (as a rule, you should indicate a figure that is slightly, but exceeds the monthly payment), selecting the number of days for which you will have to top up the account.
After processing the information received, the subscriber’s status will change and a hint will appear about the service used and the deadline for returning the funds.
If problems arise when accessing your “Personal Account” or the selected conditions do not lead to results, you should seek help from consultants in the “Appeals” section.
Features of the mobile version
You can access your personal account (lk domru.ru) not only from a computer, but also from any mobile device connected to the Internet.
To do this, simply follow one of the links below (depending on the operating system of your gadget) and install the official Dom.ru application on it:
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- Google Play.
- AppStore.
- Windows Store.
Upon completion of the installation, we go through authorization, as on the official website of the company, and now all the services and functions of your personal account are available on your smartphone. This means you can use it:
- Top up your account, set up a “promised payment” and view your payment history.
- Analyze statistics on services provided and manage them (connect/disconnect/pause).
- Study the tariffs offered by the company and switch to any of them if the current one has lost its relevance.
- Get acquainted with information about the company, its news reports, current promotions and offers.
The main advantage of the application is its versatility. It is supported by operating systems that account for 99% of the mobile device market, is easy to use, free and does not require the installation of additional software. Even a child can figure it out, and the range of possibilities provided will allow an adult to save a lot of time and effort.
What happens if you don't pay?
If you do not pay the bill even after activating the service, the following will happen:
- The provider will suspend the contract and block access to the Internet, telephone communications (including landline numbers) and television;
- will no longer appear in the “Payments” section until the client returns to its previous level of reputation.
Workarounds
There are only two effective schemes to bypass the “punishments” described above - go to your “Personal Account” and temporarily change the tariff to a cheaper one (the method helps in cases where it is not possible to return the amount along with the debt even with a strong desire, and access to the network needed at the moment), switch your smartphone or tablet to modem mode by activating either transmitting a wireless signal in Wi-Fi format or connecting to a PC via a USB cable.
Payment procedure
As mentioned above, the subscriber has five days to make the payment received. After this period, if the funds are still not received, the provision of services by the provider may be suspended, but only if the money written off was not enough to pay for one month of Internet use.
Otherwise, after the megabytes expire, the service will be deactivated until payment is credited to the account. And all incoming funds will be automatically written off to pay off the debt. And only after closing the loan and paying for the next period, it will be possible to return to further work.
READ How to find out the amount to pay for Internet Rostelecom
Also, the client cannot request re-issuance of the promised assistance if he has a debt. At the same time, in the “top up balance” section, the function of automatically calculating a trust payment is available. Under the terms of this option, each client is guaranteed that if the balance is zero and there are no megabytes, the amount necessary to continue using the services will be credited to the balance. You can cancel this option at any time you wish.
How to disable “Promised payment”
The only effective method is to top up your account within the specified period. In this case, the provider will not suspend the contract, but the service will become inactive.
You should not abuse the service from Dom.ru - every day of delay will cost 10 rubles, which after 5-6 months with the “Promised payment” will turn into 300-400 rubles. It’s worth planning your budget in advance or activating the auto-payment function on the provider’s official website - this way you definitely won’t be able to miss the payment time.
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Possible workarounds
- First, check your equipment: cable, router. Perhaps there is a break or breakdown somewhere.
- Alternatively, switch to a cheaper option (tariff) and you can request from Dom.ru
- Check your neighbors' friendship, ask to use their Wi-Fi password
A trust payment is certainly not a panacea for forgetfulness, but in our fast-paced age it can be very helpful and will not leave you without access to the Internet. Be mutually polite, pay for services on time and be sure that you can always receive the promised payment from the Internet provider Dom.ru.
Sources
- https://telecomspec.ru/domru/dom-ru-obeshhannyj-platyozh/
- https://dengiplatezhi.com/oplata/tovary-i-uslugi/televidenie/obeshhannyj-platyozh-dom-ru.html
- https://platezhy.com/internet/vzyat-obeshhannyj-platezh-dom-ru.html
- https://domru-lichnyj-kabinet.ru/dom-ru-obeschannyy-platezh/
- https://telecomcomp.ru/dom-ru/kak-v-dva-klika-vzyat-obeshhannyj-platezh-ot-dom-ru
Customer support via account
If you have any questions or problems related to connection, our technicians will promptly help you resolve them. company support:
- Answers to the most popular questions can be found in the “Have a question” section
- Using the electronic form, you can enter into correspondence with the operator.
- On the hotline (the number of which depends on the selected city of connection) you will receive an answer to your question online, and you will also be able to submit a request to call a specialist.
- Official website: domru.ru
- Personal account: lk.domru.ru
- Hotline phone: +7 (342) 2-078-220
