Every mobile operator is interested in getting the maximum number of customers without losing stable revenue growth. Changing the service plan and activating new services that meet market conditions are beneficial for both the mobile service provider and its subscribers. Thanks to the variety of service packages and options that can be easily combined, providers create lines of tariff packages that suit most people.
The Tele2 operator has taken the course of being a conscientious and honest service provider, preserving the remaining traffic packages, conversation minutes and SMS messages if the subscriber did not manage to exhaust the limit during the billing month. The provider regularly introduces additional interesting features that none of its competitors have. For example, the remains of unused Internet traffic can be sent to another subscriber or converted into call minutes. All this leads to stable customer interest in innovative offers, so they often want to turn off the current Tele 2 tariff in order to switch to another, more profitable one.
How to disable the tariff on Tele2 via USSD request
To stay in the TELE2 network, you cannot completely refuse any tariff. Disabling the current service package is performed automatically after switching to another. Therefore, you first need to choose which tariff plan you will connect to. Information about the communication packages provided and the ussd combinations that must be entered to activate them can be viewed on the company’s official website or in the mobile application.
After this, you will need to obtain the following information via ussd request:
- The current tariff is *108#;
- detailed information about the active service package - *107#;
- current balance - *105#.
Attention! You can switch to another tariff only if there are funds in your SIM card account.
After information about the active service package and account status is received, and, if necessary, the balance is replenished, you can disable the tariff plan on Tele2 and switch to another using the required command.
Disable services from Tele2
There are plenty of reasons why the previous plan becomes irrelevant.
Unnecessary options
In addition to the standard set of minutes, messages and traffic, the operator offers forwarding, “incognito”, replacing beeps with melodies, sending out entertainment announcements and news. All this, of course, amuses the subscriber until he sees the amount that has been debited from his account for the service. In the end, a decision is made to reduce costs by eliminating a number of options. You can deactivate them in the following ways:
- contacting customer service offices;
- call 611;
- access to your personal account.
Before clarifying information on options, we recommend that you determine the current tariff. To do this, read about ways to clarify the tariff on Tele2.
There are special commands for a number of services, here are the most common ones:
- ##002# — cancel all redirects;
- ✶210✶0# — refusal to identify hidden numbers;
- ✶220✶0# - disable the Black List service.
The service was not satisfactory
There are basically two reasons - the fee is too high, or the options offered are not enough to cover all needs. In this case, the subscriber decides to change it. This can only be done after disconnecting the current TP. For “Most” or “Very Black” (find out what is special about the “Very Black” tariff), there are the following methods of action:
- personal account on the official website of the operator;
- call using combination 630;
- contacting a communication salon.
If you have forgotten the name of your package, you can dial numbers ✶107#.
Changing operator
There is no need for unnecessary actions here. If the balance is zero for six months, the contract is terminated unilaterally. If there are still funds left, it is unrealistic to remove the service; you need to come to the office in person and terminate the agreement.
If you still have questions, then read our article on the topic: changing the operator’s tariff plan.
Lost device
If you have lost your device or it has been stolen, you need to block the card to prevent the theft of funds from its balance. To do this, call 611, provide the code word, PUK code and passport data. You can contact the office in person or act through your personal account.
Use your personal account
You can disable your current tariff plan on Tele2 in your personal account.
To do this you will need to perform the following manipulations:
- Go to the official Tele2 resource.
- Log in to your account.
- Go to the tariffs and services tab.
- Find a valid package and disable it.
After this, in order to stay in the TELE2 network, you will need to activate another tariff plan.
Main Product Features
“My Tele2” is a tariff with a daily subscription fee. The size of the latter is 7 rubles. On the day of connection, the full amount is immediately debited from your account, as if you were paying in advance for the month. And only from the 1st day of the next month you have to pay daily.
Since the tariff monthly fee includes only on-net calls, calls to other directions are paid.
Cost of calls within Russia, landline numbers
- Calls from home region within Russia – 1.50;
- Cellular and landline phones in the home region – 1.50;
- Calls to CIS countries – 30.00;
- Calls to Europe, the Baltics – 49.00;
- Other international calls – 69.00;
- Outgoing calls when traveling within Russia – 2.00;
- Incoming tickets when traveling around Russia are free.
Call duration is rounded to the nearest minute.
Cost of SMS and MMS
The tariff for SMS to any phone throughout Russia is 1.50 rubles, mms – 6.50 rubles. Those wishing to send SMS abroad must prepare 5.50 rubles.
These prices are valid for subscribers in the Moscow region and Moscow.
In the territories where other branches operate, tariffs may differ. So, for example, subscribers living in St. Petersburg and the Leningrad region pay a daily fee of 8 rubles. For them, the cost of a call to mobile numbers per minute is 1.50 rubles, to landline phones – 2 rubles.
WHICH OPERATOR HAS THE BEST INTERNET?
Tele2MTS
“My Tele2” is undeniably beneficial when traveling. Travelers and business people can make cheap and convenient calls throughout Russia. Unlike other large operators, Tele2 keeps prices low without imposing additional services.
Through the mobile application "My Tele2"
Subscribers can also manage their SIM card and receive the necessary information through the My Tele2 application.
To change your tariff plan using it, you need to proceed in the following order:
- Download and install the application on your mobile device.
- Go to your personal account.
- Find the tariffs and services section.
After this, all that remains is to move the connection button opposite the current tariff plan in the opposite direction.
Mobile Internet
Mobile Internet has different variations in traffic volume. In this regard, separate commands are provided to disable each option. Call management
How to disable the tariff on Tele2 through your personal account
- card blocking and restoration;
- all information about calls and messages;
- changing the current number and other services.
There are also situations when the current tariff is no longer relevant. To prevent funds from being debited from your account, it is wise to deactivate it. You can turn it off for a while. But the company has set a limit on the inactive period of the package; if the permissible period is exceeded, restoration is impossible. Just reconnect.
Tele2 customer voice service
The easiest way to disable the tariff is to call the voice service at 611. Once connected, you just need to follow the instructions.
You can also talk to consultants by calling 0611. In this case, the company’s employees will not only make a disconnection, but will also provide detailed advice on more profitable tariff plans. The only inconvenience of this method is that the caller needs to have a passport on hand to confirm his data. You will also need the document when visiting Tele2 sales points in person.
On a note. A free tariff change is made if the subscriber has not switched to other service packages within a month. Otherwise, it will cost about 150 rubles, depending on the region of connection.
How to switch from another tariff
But you don’t have to change them. If you want to ensure that funds do not leave your balance while you are not using your SIM card, you can block it for the period of non-use or departure. Disabling the “My Conversation” tariff on Tele2
International calls
pros:
packages do not expire as a result, but are transferred to the next paid period;
St. Petersburg 240 rub., Moscow 199 rub., Irkutsk 190 rub., Rostov-on-Don 199 rub., Chelyabinsk 190 rub., Samara 190 rub., Saratov 270 rub., Vladimir 199 rub., Tambov 179 rub. , Kemerovo 199 rub., Kurgan 150 rub., Ulyanovsk 190 rub.
Disabling the tariff when refusing Tele 2 communication services
Disconnection from the Tele2 network occurs automatically if the number is not used for six months. But the problem is that with any activated paid services, money will be debited from the account. Therefore, subscribers who want to refuse the company’s services should not simply remove the card from the phone; they need to formally block it. To do this, you will need to visit the company’s office, taking your passport with you.
In cases where the subscriber wants to change the mobile operator, while maintaining the current number, he needs to submit an application to the company he has chosen. The application can be submitted online or visited the office of the operator from whom the client wants to be serviced in the future, taking his passport with him. After this, the previous tariff plan will automatically turn off, and the one specified in the application will take effect.
Some customers refuse the services of mobile operators, citing the high cost of service. Quite often, the reason is that money is withdrawn from the SIM card account for paid subscriptions and other services, and the cost of the connection itself is very affordable.
To avoid such a mistake, before deciding to change the tariff or switch to another operator, it is worth checking the list of paid options.
To do this, you can contact customer service at 0611 or dial *153#, and also view information about paid services active on the number in your personal account or phone application.
So what is “My Tele2”?
The developers of the tariff did a great job of balancing low cost and functionality. Although it does not imply unlimited Internet, it does include the ability to use applications for social networks and some instant messengers for free. And since people spend a huge amount of time communicating and exchanging messages, this feature will be useful. In addition, Internet packages are not consumed.
The tariff has the opportunity to connect two package options:
- Basically it contains 5GB of Internet traffic, which is used at the discretion of the owner. That is, for searching information, downloading applications, watching videos, etc.
- The orientation of the second is aimed at communication through:
- messengers "Whatsapp" and "Viber";
- social networks “VKontakte”, “Odnoklassniki”, “Facebook”. Unfortunately, Instagram is not on this list.
It is also possible to use Tele2 TV, Zvooq programs. When using them on the “My Tele2” tariff plan, the main Internet package is not consumed, but additional traffic is unlimited.
It is necessary to use only official applications, since when working in a browser, Internet traffic is consumed from the main package. In addition, you can use Tele2 TV and Zvooq for free only in your region of residence.
The following services are automatically connected to the tariff plan:
- "Who called".
- "Transferring the remains of the Internet."
- "Roaming in Russia".
- "Forwarding".
- "I am in touch".
- "Caller ID."
- "Voice mail".
It is possible to connect a paid service that extends traffic.
Possible problems
Usually, switching to another tariff and other operations are carried out without any particular problems. Changing the package to another will not work only if the balance on the card is negative.
If the new tariff plan requires a one-time subscription fee, connection problems will arise if the amount on the SIM card account is less than required. But after depositing the required amount of money, the new package will be activated.
When changing the tariff by contacting the service department or Tele2 office, you will need a passport. Only the owner of the number or the person to whom he has granted a power of attorney can perform any manipulations with the SIM card with the help of company employees.
In general, all problems that may arise for a subscriber who wants to disable the Tele2 tariff can be solved with the help of the company’s technical support service or consultants.
Cancel an application to switch to another tariff
Good day. I wanted to cancel the add-on in the application. minutes (settings), but in the end the TP was changed, I’m ready to pay extra but return the old TP. +79527906030 is it possible to cancel the transition? complaint against the operator "TELE2"
I would like to return not only the number
Hello, I accidentally switched to my online tariff, I would like to stay on the old tariff, my conversation
I ask you to cancel the transition to the unlimited Internet tariff in Turkey for 350 rubles per day. Leave valid. The transition has not been completed because there are not enough funds in the account and SMS constantly comes and demands money for switching to a new tariff.
Brief description of the “My Tele2” tariff
Perhaps, when creating this tariff package, specialists from Tele2 deliberately targeted the target audience of modern users of cellular services. Namely, they drew attention to the fact that today the need and possibility of constant access to the Internet from their mobile gadget comes to the fore for people. That is why the tariff can be called an ideal and economical choice for young people, who, by and large, rarely use telephone calls and, especially, messages.
And in order to understand why this offer is ideal for this particular segment of Tele2 customers, we offer a detailed consideration of it below.
