MTS mobile internet does not work today 2021

MTS PJSC is one of the largest mobile operators in Russia. The provider uses modern technologies to transmit data at high speed, but even its clients periodically have problems connecting to the Global Network. In this article we will look at the reasons why the Internet from MTS may not work. In fact, there are a lot of options (equipment problems, settings failures, scheduled maintenance), so each one needs to be considered in more detail. And at the same time, find out where to go if problems arise and what methods to solve them.

Problems with the MTS Internet today - reasons

In 2021, people simply need the Internet: with its help we find out the way, make appointments, look for the necessary information and check important letters away from the computer. That’s why the sudden disappearance of the 3G icon from the notification panel or the message “No connection” when loading a page can significantly ruin your mood. But you can’t despair: to find solutions, you need to identify the reason why problems with the MTS Internet arose. Of the most probable, the operator identifies the following:

accidents and restoration, technical work on the line;
incorrect network settings;
the person is outside MTS coverage;
the ability to transfer data on a mobile phone is disabled;
there are no funds on the balance sheet using the advance payment method;
the traffic provided has already been consumed;
the phone is faulty;
The device cannot register with the network automatically.

You won’t be able to influence the first one – you can only wait. In other cases, there are certain action algorithms that in most cases help correct the situation.

What issues can be resolved

Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.

You can solve the following questions by calling:

Problems with voicemail and other options.
Consultation on current tariffs and the current connected package.
Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
Please activate/deactivate certain services and additional options.
Problems with your internet connection or equipment.
Setting up mobile and home Internet.
Please send automatic parameters for access or communicate them personally.

Now looking for technical support: Official website of Sberbank of Russia

Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.

Why does MTS Internet not work on my phone?

When the Internet does not work on MTS on the phone, the reason is sought by the method of elimination. Start with something simple - check your balance and remaining traffic.

For the first step, go to dial the number and enter the command *100# from the keypad. Initiate a call. The answer with the amount of money in the account will come in the form of a message. Insufficient funds - top up your balance. If you have money, look further for the problem.

There are 6 ways to find out the rest of your Internet package from your mobile phone.

On tariffs from the “Smart” line, the USSD command *107# works. Dial it on your phone, press call. During the process, send the number 1 or another corresponding to the request “Internet”.
For other plans, the command is different - enter *217# and follow the instructions. The response information will come in a message.
Write an SMS with a question mark to 5340.
Download and install the “My MTS” application on your smartphone. Available in markets, distributed free of charge. Log in to the application and the balance will be displayed on the main page.
Log in to your personal account. Log in using your number and look for the necessary information in “My MTS” - “Service Packages”.
Call customer service on 0890 and ask. At the same time, you will find out if there are any problems with the connection on the operator’s part.

If you really run out of traffic, buy an additional package. Otherwise, try to solve the problem from a different angle.

Reasons for poor speed

Why can the speed on a phone from MTS (and any mobile operator) be low? – consider all the reasons:

The further you are from the tower, the worse the connection and the lower the speed. Everything here is banal and simple, all data is transmitted using radio waves, which also attenuate as they spread.
The more obstacles in the path of the wave, the worse the speed. The reason is quite similar to the first one - we have radio waves that are additionally attenuated when passing obstacles. Moreover, there is material that completely jams the signal: metal, mirrors, very thick concrete walls, etc.
Viruses and background programs - they use traffic without your knowledge and reduce the speed on the network.
Peak load in the evening. Each tower has its own maximum speed channel. When a lot of users connect to it, the provider artificially lowers the speed and cuts it, so that everyone gets it equally - a kind of mobile communism.
Some breakdowns on the part of the operator, unforeseen accidents, etc.

To increase the speed, we need to look at the first three reasons, since, unfortunately, we do not have access to the operator’s equipment. Therefore, to speed up the Internet, we need:

Improve communication with a mobile tower.
Reduce the number of obstacles to a minimum.
Remove all unnecessary programs that use our smartphone.

Why doesn't the Internet work on MTS if there is money and traffic?

Another popular reason why MTS Internet does not work is a failure in the settings or their absence. You can request data automatically or fill it in manually. In the first case, call 0876, listen to the computer instructions and dial the desired combination or send an SMS with the text Internet to 1234. After receiving a response, restart your mobile and try to check the connection.

Changing the settings manually is a little more difficult, but you don’t need any special skills for this. Just follow the sample instructions below.

Go to the phone menu, click on the settings shortcut.
In the block dedicated to Internet connection, click “More”.
Next, go to “Mobile network”, “Access point settings” and create a new one.
Write down the parameters as indicated on the screenshot. In the Password field, enter mts.
Save, reboot the device, try to establish a connection.

Doesn't connect after that? Change the MCC value to 257 and the MNC value to 02. Try again. If you fail, investigate further.

MTS hotline menu structure

The structure of any voice menu is based on sequential selection and making the necessary decisions to answer your question. It is clear that a pre-recorded voice will respond to the person, giving appropriate instructions. This also applies to MTS.

The structure of the company's voice menu is as follows:

“Interested in home Internet, digital, cable or satellite TV.”
“Mobile communication and mobile Internet services from a phone, tablet, USB modem.”
"MTS Money bank cards."

These are three main points that branch out into many other sub-points and sub-categories of actions. So, the first point, obviously, allows you to solve technical issues, cope with emerging errors, check your account balance or recover your personal account password, learn about payment methods and new offers, connect your home Internet and satellite TV.

The second section contains the following subsections: “Pay for services with a bank card, activate the “Promised Payment” or take advantage of the “Zero Opportunities”, “Protect yourself and loved ones from unwanted charges, calls and SMS”, “Learn about favorable tariffs and management. That is, everything related to Internet services for mobile phones, tablets or USB modems.

The last section makes it possible to manage the MTS Money bank card, receive a pan code or request information about the balance of funds, set up remote Internet, various SMS services and auto payment services, find out about replenishing an account or paying for services, manage additional options and change the number for "MTS Smart Money".

Important! Through any section and subsection you can have a personal conversation with the operator in order to ask him all your questions and not wait for information from the voice menu. This is convenient, but if the line is overloaded, you will have to wait until a specialist can answer.

MTS mobile internet does not work on Android

When MTS mobile Internet does not work, it is useful to check the status of the data transfer function on Android. To do this, place your finger on the top line with time and charge percentage and pull down to display a curtain on the screen with quick access to some sections. Tap on the SIM card icon. Make sure that the checkbox next to “Mobile traffic” is set to “On”.

If data transfer is activated, but the Internet icon is not visible in the panel, the cause of the problem may be hidden in network registration failures. You probably left the coverage area for a while and your phone lost network. The solution to the problem is simple: turn off your mobile phone and turn it on again. Still didn't help? Either you are still out of service area or the device is faulty.

To eliminate problems with equipment, remove the SIM card and place it in another, working smartphone and try to connect. There is no other way to verify that the device is working without the help of a specialist.

Data transfer is disabled in the smartphone settings

Sometimes the reason for the lack of Internet is easy to detect and simple to fix. One such case is the lack of a setting on the smartphone that allows the use of the Internet.

What to do if Internet traffic on MTS runs out: ways to renew

To check this, go to the phone settings and go to the SIM card settings section. There should be a checkmark in the “Mobile Internet” line. If it is not there, then it needs to be fixed. Then connection will be possible.

If roaming is used, you need to make sure that the parameters specified in “Internet while roaming” allow normal online operation. This option limits traffic when located outside the Russian Federation. After reaching the limit value, the Internet speed on the cell phone is limited. Possibly, access problems are related to the exhaustion of allowable traffic.

The next day, the connection is turned on again and becomes high-speed until the limit is reached again.

Important! This option can be disabled by unchecking the box next to the “Daily limit” line.

MTS Internet does not work well - reasons and how to fix it?

If it is connected but does not work well, there are basically 2 reasons.

Bad signal. Communication may be lost outside the coverage area and in the center of a busy city. Look at the antenna indicator. For a stable and fast connection, at least 2 bars must be displayed. See less? Try changing your location. Go out into an open space, away from remote multi-story buildings, or buy a signal booster.
Excessive network load. Pages may load slowly due to many connections. This happens during rush hours - at lunch or after work. Please wait and try to connect later or activate the Turbo button in your browser.

Technical malfunction of MTS equipment or services

In certain situations, the problem lies not in the balance, or even in the coverage area, but in errors and failures that occur on MTS streaming towers. This happens very rarely, and is fixed almost instantly by the mobile operator. You cannot resolve this problem on your own, and you will just have to wait for the connection to be restored. It is worth noting that in such a situation, in addition to the lack of access to the Internet, there will be interruptions in calls and sending short SMS text messages.

What to do if MTS mobile Internet does not work

For subscribers who encounter problems accessing the network, the operator has developed a whole reminder. Don't panic or get angry, it's better to follow these simple steps:

turn off your mobile phone, swap SIM cards if there are two, and start the device again;
charge the device - access may be blocked due to energy saving;
go to the settings and make sure that the network type is selected correctly - 3G/4G should be displayed;
if necessary, top up your balance or buy an additional traffic package;
double-check your Internet settings, order new ones just in case;
close applications that may be using the connection - the network may be overloaded due to them;
try to load another site - suddenly there is a problem in the portal;
change the position in space so that the phone can better catch the signal.

If none of the above helps, call the operator. Support specialists will warn you about problems on the line or tell you what to do next.

Poor coverage area

Currently, not the entire territory of our country is equipped with a 4G signal, which is why there are areas where the device receives data via 3G and 2G channels, which of course greatly affects the connection speed. There is only one way to solve this problem; here you need to leave the place where there is a weak signal. To clarify the presence of such an area, you can use coverage maps that are freely available on the official website and third-party resources.