It is difficult to imagine modern life without mobile communications; operator services are consistently relevant and in demand. Operators charge, in accordance with the tariff plan, for their services and terms of service. Mobile users must adhere to the cooperation agreement, telephone usage rules and tariffs.
When the personal account is not replenished in a timely manner, debt arises, which can lead to unpleasant problems. The operator sends an SMS about the debt to the debtor and demands that it be repaid as soon as possible.
- 1 Reasons
- 2 What to do
- 3 Law
- 4 Call details
- 5 To pay or not to pay
- 6 Operating rules of mobile operators
- 7 Is it possible to ignore SMS?
The operator can also use such a measure of punishment for debt as a fine or penalty. What should I do if I received an SMS from Megafon about a debt on my personal account? For users of this operator, the question is relevant, because anyone can be late with replenishing their account for one reason or another. Does the operator have the right to charge a penalty and what happens if the debt is not paid?
Find out your Megafon number using a USSD combination
To find out your Megafon number for free via USSD command, if you don’t have money, just dial *205# on your device and press “call”. In response, you receive a message containing up-to-date information.
If you need to get acquainted with more detailed information (on the tariff, connected packages, options, etc.), call the menu by dialing *105# “call”. The desired section is selected by pressing the corresponding button. The cost of the service is 0 rubles.
How can you find out your Megafon phone number via SMS
Previously, there was another way to find out your Megafon phone number if it was forgotten - sending SMS.
However, at the moment such a possibility does not exist. Therefore, it will not be possible to request the information of interest using an SMS message. The only option left is to call any person or send them an SMS so that the relevant data can be determined.
If the subscriber’s balance is 0 rubles. or there is no one nearby, you can use any of the methods below to obtain the necessary information.
Find a phone number using your personal account
The Megafon contract number allows the subscriber to receive the phone number, owner details, and other necessary information. There are several ways to find out your personal account number:
- Actually in the contract that the client signed with the operator. The required information is located at the top of the form.
- By contacting the contact center at 0500 or 8 800 550 0500 and naming the subscriber’s personal account.
- By contacting the nearest company office with your passport.
- In your personal account on the operator’s official website.
Conditions for making a transfer
To make a transfer from a Sberbank card to a Megafon number, the following conditions must be met:
- The card account must not be negative or equal to 0.
- The Sberbank card must be active.
- You should not transfer more than the limit set by the card and mobile operator from plastic to a phone number.
- Connected mobile bank.
- Registered account in Sberbank online.
All these conditions will help you not to violate the policies of the bank and mobile operator so that your phone number or card is not blocked.
How to determine Megafon landline number
Since Megafon began providing a service for connecting to the main SIM card of a landline phone, some subscribers have been looking for information on how to find out a landline number. The solution to the issue depends on who exactly the device is registered to:
- If this is personal data, just contact the contact center - you can dial 0500 from a mobile phone, and 8 800 550 0500 from any other device. In all cases, the option is free. You need to prepare all the necessary information for identification - passport and other data. You can also contact any office of the company, taking your passport with you (or through a representative by proxy).
- If you need to get acquainted with information about another subscriber, you will have to refer to the telephone directory, which can be found on the Internet. If he is not there, they call the city information service. However, it is important to keep in mind that the provision of these services is paid for at the expense of the person concerned.
In large cities there are private companies that can provide relevant data for a fee. It is important to use the services of only trusted agencies to avoid falling for scammers.
Additional features
If you link a bank card to a phone number, you can top up both your own and someone else’s balance. When transferring money to the numbers of other subscribers, in order to successfully complete the operation, you will need to indicate the PAY-PIN code that will come in the message.
To replenish your account you can use the following methods:
- Dial the combination *117*200# and click on the call, where 200 is the transferred amount. When transferring money to the account of another subscriber using a USSD combination, after the transferred amount, you must indicate the mobile number to the account of which the money is transferred, and the code that was received during the process of linking a bank card;
- Send an SMS to number 5117. The text should be composed in the form of the combinations described above. Within your region, you can send SMS for free; in the roaming zone, charging will be carried out in accordance with the current tariffs;
- Call back to number 0500910 and follow all instructions from the voice informant;
- Use the SIM menu. To do this, you need to go to “Megafon PRO”, then select the “MegaFon” section, then go to the “Payment” subsection and here select the “Bank Card” item.
To summarize, we can conclude that when you receive messages about unclear debts or a blocked card, you should contact the operator’s branch or make a payment through the Qiwi terminal. In other cases, you can use remote methods, but they are only available when the mobile number is the same as the account number.
View on computer and tablet
Mobile operator subscribers can easily find out the phone number on an iPad or smartphone. To do this, connect to the network from your device not via Wi-Fi, but through the Megafon network of the same name. The corresponding numbers will be displayed at the top of the screen.
If you log into your personal account from a computer or any other device, you can get all the comprehensive information about your tariff, connected options, etc. You can register and create an account on the operator’s official online page. To receive the password, dial the combination *105*00# and press “call”.
We recognize by last name and first name
Each client has the opportunity to find out the number by last name and first name. To do this, just contact the support service or the operator’s office. If we are talking about another person, you should use the paid services of the relevant companies or search resources on the Internet. However, not in all cases the data obtained will be reliable.
Thus, you can request all the necessary information for free, even if you do not have the device on hand. The operator provides such opportunities to each subscriber.
What it is
When we buy a SIM card and sign a service agreement with a mobile operator, we are assigned two identifiers:
- Personal account (l/s) - assigned to the subscriber forever.
- Mobile number - Belongs to the subscriber as long as the service agreement is valid. After termination the latter may be transferred to another user.
While we use a SIM card, we only have mobile data in use. It is used for everything: calls, messages, replenishing balances, money transfers to various payment services, paying for purchases and much more. We can also call this number “account”, by analogy with electronic wallets (Ya.Money, QIWI, WebMoney, etc.).
What is it needed for
L/s is used mainly in the following cases:
- When there is a need to make an advance payment for communication services through bank receipts or to pay off debt not by number, but by Megafon personal account. Relevant for individual entrepreneurs.
- When a subscriber, in addition to mobile communications, uses home Internet from Megafon.
- The service agreement with the subscriber was terminated, but he still owed a debt. This debt is listed on the l/s and is paid according to it.
How to find out your personal history
To check (find out) your Megafon personal account via the Internet you need to:
- Log in to your account on the operator’s website.
- Hover your cursor over the information block in the upper right corner.
- Select “Settings” from the list.
- Click on the “Personal Information” block.
- The necessary information is located immediately under the name and phone number, in the first line.
Translation using a mobile application
The subscriber can also pay for the Internet and mobile communications using an application that is installed on a phone or tablet. To do this, you need to download and install the program in question on your device. This can be done using App Store or Play Market applications that operate on phone platforms. After installation, you will be able to pay using your personal account number or other details. Also, before making a transaction, you need to top up your bank card balance. Making a payment is as follows:
- log into the application by entering a five-digit access code;
- go to the “Payments” tab;
- select “Mobile communications”;
- find Megafon in the list;
- enter your phone number or personal account for payment;
- indicate the payment amount;
- check that the form is filled out correctly;
- click “Pay”;
- confirm the operation by entering the password received in the form of SMS;
- keep the receipt.
Important! If you decide to pay using the method in question, please note that no commission will be charged, which is a definite plus. To complete the transaction, uninterrupted Internet operation is required.
How to find out if you have a debt
In cases where you continue to use the Megafon number as usual, the SIM card is not blocked and is registered with you (the service agreement has not been terminated), all financial transactions and requests for them are carried out as usual. Here's how to find out Megafon's personal account debt with a “live” SIM card:
- Request balance using *100# command.
- View your balance in your personal account on the operator’s website.
Also, SMS notifications can be sent to this number, which indicate the personal account and the amount to be paid for the debt online.
But if the number in question no longer belongs to you, you have said goodbye to it, but want to find out the debt, you will have to act differently. You can no longer request a balance, you also don’t have access to your personal account, and notification can only be sent to your e-mail (if it was specified during registration) or to your postal address.
Here are the available options on how to view (find out) the debt on your Megafon personal account:
- Call support. From the mobile phone of this operator - to 0500, from numbers of other operators - to 8 800 550-05-00.
- Contact the Megafon communication salon.
- Write via the feedback form on the operator’s website. It is located in the “Support” section, subsection “Frequently asked questions”, block “Didn’t find the answer? ….”.
Please note: in order to provide information on the debt, the operator needs to identify you.
Don’t forget to take your passport with you (when visiting the office) for which a service agreement was previously issued or indicate the details of these documents (when applying through the feedback form or calling)
Electronic payment systems
Transferring money through a Qiwi wallet is only possible through branded terminals, of which there are plenty in the city, so this payment method will not cause much trouble. In this case, you need to select on the screen, then click on the “Payment by personal account” button, specify the relevant details and confirm the payment. You must wait for the payment receipt, which will serve as proof of the absence of debt in case of any uncertainty.
Payment through the terminal is suitable for users who have blocked their SIM card, but at the same time it is unclear why they receive a notice of debt. The operator usually links the account to a SIM card, so subscribers with valid SIM cards should know how to quickly and conveniently transfer money.
How to pay off debt
To do this you need to know L/S. It is always available in an SMS notification or email/postal mail. You can also find it out from the operator when contacting about a debt, and we wrote about this above.
How to pay off a debt to Megafon on a personal account:
- Open the main page of the office. operator's website.
- Hover your cursor over the “Payment” button and select “Pay off debt.”
- Fill the form.
- Click on “Continue”.
- On the next page you need to indicate the details of the card that will be used to pay to Megafon on your personal account and click on “Pay”.
- Confirm the transaction with the code from SMS in order to pay the debt on your personal account to Megafon. It will be sent to the phone linked to the card.
Please note: at the moment, only the “Bank Card” option is available for payment. You won't be able to use e-wallets.
That's all, as you can see, paying bills is not at all difficult! Follow the instructions and you will succeed.
I received an SMS from MegaFon Debt
The message from the provider may be something like the one shown in the picture below. You need to carefully study the sender's line; as a rule, the operator has a short number, and not the usual ten-digit number, like most subscribers.
Before repaying the debt, you need to make sure that the SMS is not fake and the client is not a victim of fraud by sending his money to an anonymous account. Most often, the operator sends warning messages, in addition, a specialist from the office may call the user to inform him about the presence of a debt.
Below are ways you can verify that your personal account actually has a debt for any services.
Despite the speed dial numbers indicated in the SMS notification, to obtain information, you must first call the operator, or go to the official website and study the USSD commands so as not to make a mistake. Most users lost a significant amount of money using fake commands from SMS, since they are an activation for sending money.
Why check your balance?
Megafon is a prominent representative of a popular and large mobile operator. This status is ensured by a variety of tariffs aimed at different segments of the population, which makes it possible to make a choice in favor of the most profitable one. As part of relationships with clients, the latter are provided with a wide range of opportunities, including a quick and simple check of the balance status, traffic balances and other bonuses provided under the agreement concluded with the person. In this case, information about the balance on a personal account is checked free of charge around the clock.
It is necessary to monitor the balance status in order to replenish your account in a timely manner in order to avoid blocking when debt accumulates, as well as to control your expenses. Timely detection of a minus on the account makes it possible to issue the promised payment - a kind of loan, which must be repaid after a set time, otherwise shutdown is inevitable. You can top up either in cash or through a turbo loan.
The operator allows its customers to check not only their balance, but also the balance of another subscriber. To do this, you need to activate the service. This method is ideal for monitoring and timely replenishing the balance of children and elderly parents.
Debtors who have not paid for services rendered for a long time are informed of the existence of an open account. For this purpose, letters of claim are sent.
Control of relatives
If the phone is used by elderly subscribers or children, the company provides the opportunity for their relatives to monitor the status of their personal account. To activate the service, it is necessary for both subscribers to activate the “Guardian” and “Warde” options, respectively.
The guardian will be able to receive information about the status of the ward’s account and replenish it. The service is provided free of charge, but does not apply to corporate clients.
Remember! The ward subscriber has the right to choose a guardian independently. To do this, you will need to enter the following combination “*438*1 cell number of the guardian #call” or send an SMS message to the number 000006, which contains the following: “+ cell number”.
To obtain information about the balance status of a relative, the guardian should enter the following combination: “*100*cell number without the number 8.” This service is available to Service Guide users.
Thus, we can conclude that Megafon provides its subscribers with a wide range of opportunities to control their balance status. However, most of the services provided are free.
Sample complaint against Megafon.
Checking your balance using your phone
There are several ways to find out how much money is in your account:
- USSD request. The leader among other alternative options to obtain the desired information. The reason for this demand is simplicity and efficiency, because you only need to press a few keys on your mobile gadget and the desired information will be displayed on the device’s display. The combination is presented as *100# and the “call” key. This can be done while roaming and is always free.
- SMS. A slightly less popular way to control finances on the phone. The desired result is obtained by sending a free empty message to the number 000100, after which the system should send an SMS with the requested content.
- Telephone request. You can receive information in voice mode by calling service number 0501. The auto-informing service provides information about the balance status. By analogy, checking in this way does not cost the subscriber a penny, regardless of the number of requests and time of day.
Debt determination via the Internet
Internet users from Megafon have the opportunity to check the balance on their account online through their personal account. The user is required to visit the official website of the operator, where all current and complete information for customers is posted. This method is more time-consuming, but it is many times more effective and informative.
You can use your personal account and have maximum access to the entire range of services after logging in to the site. This procedure will allow you to:
- Keep your finger on the pulse of balance.
- Carry out the movement of funds through the account (credit, transfer funds to a Sberbank card).
- Stay up to date with new tariffs and other operator offers.
- Activate and deactivate services.
- Monitor Internet traffic.
Network access from operator SIM cards also allows you to request details and a detailed report in the desired form. This makes it possible to spend your money rationally.
In addition to your personal account, you can determine the amount on your balance using a special application. It is enough to download it once to a computer, tablet or other gadget used to access the network, and every time you turn on the device and boot its system, the application will be activated independently. The user only needs to click on the “request balance” button when the need arises to find out how much money is in the account or what the amount of debt is. The information will be received in the form of a text mini-letter.
Reducing costs on mobile long-distance communications: small business
The basic tariff plan "MegaFon-Online Corporate" is provided without a subscription fee. 1 MB of Internet on it will cost 1 rub. Tariffing provides for rounding traffic up to the nearest 1 KB. 1 minute of conversation with a subscriber of any operator from the region where a contract for communication services is concluded costs 7 rubles. For an outgoing text message to any Russian number, the fee will be 2 rubles.
If you use the Internet regularly, you can connect special options to reduce costs.
Let's look at what Internet options are available at Megafon:
- XS. The option costs 190 rubles/month. and provides a traffic package of 70 MB per day.
- Internet S. For 350 rubles/month. the client receives a 3 GB package.
- M. Option cost 590 rubles/month. it provides a package of 8 GB of online traffic during the day and 8 GB for use at night (16 GB in total).
- L. The service costs 890 rubles/month. It includes a package of 18 GB of traffic for use during the day and the same package at night (36 GB in total).
- XL. For a monthly fee of 1290 rubles. the subscriber gets the opportunity to use unlimited Internet at night and 30 GB during the day.
All options, except for “Internet XS”, provide for a validity period of Internet packages of 1 month and are valid throughout Russia. Balances cannot be carried over to the next billing period. valid only if the subscriber is located in the region where the contract for communication services is concluded.
For customers using Internet packages, traffic extension options are available. They can be activated if the main package has run out. The cost of the option is from 19 to 400 rubles, and the volume of incoming traffic is from 70 MB to 5 GB.
The minimum advance payment to activate the tariff is 150 rubles. New clients can conclude an agreement at the operator’s office, receive it via courier, or sign it electronically using a digital signature.
Existing customers can connect to a tariff and switch to it through their personal business account on the operator’s website. Activation of a tariff plan is possible regardless of the number of numbers used by the client.
Internet options are not available in the Far East, Norilsk and other remote areas. In the Republic of Crimea, special tariff conditions apply. Night time – from 01 to 07 hours. The maximum Internet speed depends on the terrain, technical capabilities of the subscriber and operator.
TP "MegaFon-Online Corporate" is a basic tariff for clients served in the corporate department and with Internet access needs. You can easily customize it to your needs using additional options.
Any mobile operator regularly improves existing tariff plans for SIM card users, eliminates outdated and irrelevant offers and introduces new ones that are beneficial for both parties. The main selection criteria are simplicity and flexibility, this is what Megafon strives for. What are the best Megafon corporate tariffs today? How can you choose and switch to new terms of cooperation? An overview of the best offers and prices will be offered below.
Megafon company provides 40 minutes of free incoming calls to a cellular user for a fixed subscription fee. The option is intended for people who often travel abroad. You can travel with the described service and stay connected without major expenses.
Note! The package of free minutes for communication is updated daily and arrives to the subscriber after 23:59 Moscow time.
The option cannot be combined with other offers that are designed to reduce the cost of communication for Megafon provider clients in international roaming. When the owner of the option spends the received daily benefits, the cost for subsequent minutes of calls is determined by the roaming tariffs of the visited country.
Owners of tariff plans intended for use by individuals and corporate clients can purchase the option.
The mobile communications company Megafon provides a subscription fee for the option equal to 99 rubles per day - an individual minute is offered at a price of 3.3 rubles. Connection cost is 0 rubles.
Important! Making outgoing calls and sending SMS messages are charged according to the main current tariff plan of the operator's client. Internet traffic is also not included in the subscription fee.
How to activate Megafon's additional service? A mobile communications user who is a client of the Megafon operator can choose one of the described activation methods:
- Entering and then pressing the “Call” button the USSD combination *131*1#;
- Sending a connection request in the form of an empty SMS message to service number 050978;
- Purchasing an offer by selecting the appropriate function through the Service Guide.
The operator offers to disable the service in similar ways, which we will consider below.
Having returned from a trip, the subscriber does not consider it necessary to make daily payments, how to disable the service on Megafon? Select a convenient deactivation option:
- Dial of a special USSD combination by the user through the calls section – *131*0#;
- Using SMS shutdown - create a text message with the word “STOP”, forward it to phone 0500978;
- Register in your Personal Account on the Megafon website, receive a password, find the corresponding service and switch it to a passive state.
Owners of the considered offer from the Megafon provider receive a unique opportunity to communicate freely within international roaming for a small subscription fee. The tariff function is convenient and beneficial for travel enthusiasts who find it important to get in touch every day.
Contacting the office
In conditions of constant employment and the availability of alternative options for obtaining the desired information remotely, going to the operator’s office in person is not such a pleasant experience. But there are cases when it is not possible to do without such a visit, for example, the SIM card is out of the subscriber’s possession (lost, stolen, etc.), but was not blocked in a timely manner (even a debt that has accumulated through no fault of the owner must be paid) . Megafon allows you to find out the debt by number. The information is provided by an office employee who must first provide the phone number of the SIM card. Here, if necessary, you can pay the debt; Megafon also allows you to pay the debt on your personal account and terminate the contract. For the latter, you need to have a passport with you and write a corresponding application.
Features and nuances of payments
The reasons why debt arose may vary. It often happens that subscribers do not take into account the fact that Megafon payments are made even if you do not use a SIM card. You need to be careful and disable services that you do not intend to use in the near future. Also, do not forget to terminate the contract with Megafon after paying the debt. Often the main reason for debt is a change in tariff; this must be taken into account.
If you have a large debt, then after blocking your SIM card, the Security Service will contact you. It's better not to get to that point. It is also worth not losing the agreement with Megafon, which specifies the obligations and rights of both parties. In addition, it comes with a so-called information card. Where the main terms of your contract are also stated. It is issued to all subscribers. In general, you should know that it contains important data and is the main accompanying document.
If you have a debt, try to pay it off immediately so that no problems arise and you do not waste your time and nerves. After all, any debt will definitely have to be repaid.
Automatic check
You can also monitor your mobile devices automatically. The subscriber will be constantly notified about the status of the account, but will have to pay 1.5 rubles for each day. Notifications arrive after each conversation or Internet visit. Type of notification – silent SMS messages.
You can activate this service from any device running on a Megafon SIM card and in your personal account. The availability of the service for a given subscriber is first checked using the command *134# and “call”.
All ways to check Megafon balance
Despite the fact that most tariff plans provide a fixed subscription fee, there is always the possibility of going beyond the established limits and receiving telecommunications services at inflated prices. Therefore, it is necessary to control expenses on the phone and be able to quickly check the balance on your personal account.
We have already said that you can find out the balance in various ways. Some algorithms are quite labor-intensive and inconvenient, but we will indicate them all so that you have a complete understanding of the variability of this provider’s service and decide for yourself which method is most comfortable for you.
Sending a USSD request
The main command for checking Megafon balance is *100# . After sending the request, the device screen will display information about the available funds in your personal account. This command has no restrictions on the number of sends per day, is absolutely free and is available even in international roaming. If the information received is not enough for you, you can use the USSD request *550# , which will display balance details on the screen. In addition to the current balance status, the subscriber will have access to information about the provided monetary limit and available funds. If you need to know the limits of package minutes, messages and traffic, use the command *558# . To view the latest debits from your account, you need to send a request *512# .
Note! If it turns out that there is no money in your account, you can borrow money from the operator. The USSD command *106# activates, and the request *550*1# is intended to activate the “Credit of Trust” option.
Sending an SMS message
You can also find out your Megafon balance using SMS. This method is also completely free and has no quantitative or time restrictions. To check your balance, just send a blank SMS to 000100 . The information you need will be contained in the response SMS, which will arrive almost immediately after sending the request.
If a user often forgets to check the status of his account, he will benefit from a free one, which sends notifications when funds are debited from the balance or when the minimum allowable account balance is reached. To enable this option, use the command *105*600#.
Using the Megafon Personal Account
Many subscribers believe that checking the account status via the Internet is the most convenient option for financial control of the number, since it also provides mechanisms for replenishing the balance in various ways, transferring money from account to account, changing SIM card settings and itemizing expenses. To enter the online self-service service, you will need to register on the official Megafon website. If you have not yet completed the authorization procedure in your Personal Account, all the information you need for this is provided here. Immediately after entering the client environment, the user will see the current balance status and the available balance of package minutes, messages and Internet traffic.
Please note that the same features are provided by the Megafon mobile application. Personal Account", which is specially adapted for small displays of mobile devices and has functionality similar to the computer version.
Megafon's branded self-service services are also convenient for checking the balance on the number of a loved one via the Internet in order to quickly top up the account at the first need.
For subscribers who are accustomed to regularly monitoring the money in their account, Megafon will be very useful, which constantly displays the current balance status on the screen. For example, if a toll call was made, the balance of funds available in the account will decrease right before the user’s eyes.
This service is paid and requires a monthly subscription fee of 30 rubles. To activate the “Live Balance” option, you need to dial a USSD request on your phone in the format *134*1#.
Checking the balance on a USB modem
The USB modem control program allows you to check the Megafon balance using both USSD commands and SMS messages. But it is not entirely rational to use any of the above methods, since standard modem software has a separate “Balance Request” option. All you have to do is activate the corresponding button, wait a couple of seconds and see the current status of your personal account in the received SMS message.
Is it possible to ignore SMS?
No one forbids simply brushing aside notices and demands to repay the debt. For some time, this tactic may be enough. But the operator, if he is firmly convinced of the legality of accruing the debt, will not leave the issue without resolution and will not work at a loss. When a client does not pay a debt, a lawsuit may be filed against him.
The court can consider the case even without summoning the defendant to the hearing; a decision will simply be made depending on the evidence of his guilt or innocence.
ATTENTION! When a decision is made to collect a debt, a writ of execution is handed over to the bailiff service; its employees will look for an opportunity to receive money from the defendant to repay the debt to the mobile operator.
Sometimes mobile operators do not go to court, but simply sell the debt to a collection agency. Despite the fact that the actions of collectors were strictly limited by the Law on Collectors, communication with them does not promise anything pleasant for the debtor.
It is therefore recommended not to bring the matter to court or a collection agency, but to immediately contact the operator and find out the origin of the debt. If she has all the grounds, she must pay. When charges are not justified, you need to learn the laws and defend your rights, for example, in the same court by filing a counterclaim.