How to disable services and subscriptions on Tele2 for which money is withdrawn

Tracking debits from your personal account balance is very important. After all, Tele2, like all other telecom operators, has many additional charges that the user may not be aware of. Thus, at the right time you can be left without communication, suddenly discovering that all the money is gone. But how do you find out where money goes and why it disappears in Tele2?

There are many ways to do this. In this article, we will show you why funds can be debited from your Tele2 phone account, and how to stop such debits by disabling unnecessary services and options.

Important changes in Tele2 tariffs and services - September news

How to find out why Tele2 withdraws money

As we have already said, cases of erroneous debiting of funds from subscriber accounts are extremely rare - operator equipment works very accurately and does not allow errors. Most often, subscribers themselves are to blame for subscription fee charges. Here are the main reasons:

• The subscriber has subscribed to a tariff plan with a monthly fee, but does not understand why money is written off from him if he never used the communication services;
• The subscriber connected himself to a subscription, but did not understand the terms of its provision - as a result, the subscription fee began to be charged;
• The subscriber activated some service or option - and as a result forgot about its existence;
• The subscriber dialed some USSD command or called a dubious phone number - as a result, no less dubious subscriptions appear on the number.

Some mobile subscriptions even include a free period. For a week (or several days) they are provided free of charge, and then the subscription fee begins to be charged. As a result, subscribers, being sure that they have subscribed to a free service, begin to be sincerely perplexed - where does the money go from Tele2?

Do you want to use a service, option or subscription? Then carefully read the terms of their provision, so as not to subsequently accuse the operator of theft of funds. Please remember that subscription fees may apply even if you do not use the services provided to you.

In order to find out why they withdraw money from a phone on Tele2, we can call the operator’s help desk at 611 and ask a consultant this question. He will tell you about the presence of connected options, services and subscriptions on your number, and will also help with the issue of disabling them. Similar assistance will be provided at the nearest Tele2 customer service office. Remember that you will need a passport to conduct proceedings with consultants.

Methods for solving the problem

There are several ways to find out why an unplanned write-off occurred. It’s easy to independently find the position that is causing your monthly expenses to increase through Tele2 services: the application (available for Android and iOS) or your personal account. On these portals you can see where the money might have gone and what the amount was written off for in a specific period. You can determine what date the paid subscription was issued and conduct a comprehensive check of your mobile phone number.

SMS request

Tele2 offers tariffs of two options: when the operator must withdraw money from the balance once for the entire month or withhold it in parts once a day. In addition to the subscription fee, sometimes funds are deducted for completed subscriptions. Most subscribers do not know exactly what items they pay for each month. To correct the situation, the following combinations are provided:

• *107#— in a reply SMS, the provider will provide detailed information about the tariff plan, additional services and the amount of contributions for each item;
• *144*6#— you will receive a text message indicating a list of all paid options;
• *189# — such a request allows you to obtain data not only about subscriptions, but also about the full breakdown of the tariff plan;
• *153# — you can order a full report on the range of services that a Tele2 subscriber uses on his number.

The SMS will provide commands with which the subscriber can disable unnecessary options.

Virtual office and application

In the provider’s personal account at tele2.ru, you can turn off unnecessary subscriptions, order itemized expenses, and even change the tariff if the current product does not meet your needs or financial capabilities. Instructions:

1. Profile activation by phone number.
2. Go to the “Tariffs and Services” section.
3. View information for each active position.

You can disable unnecessary subscriptions, reduce package sizes, and choose a different tariff.

After saving the changes, a new payment schedule will be generated automatically. The write-off date will be the day the adjustments were made.

Personal account details

This procedure will allow you to analyze expenses for any period. With the help of detailing, it is easy to see the costs for each call or action made using a Tele2 SIM card. You can order a printout at any branch of the provider, through the web account or the My Tele2 application. Instructions for those who use the mobile service:

1. Go to your profile.
2. Select the “Expenses” tab from the menu.
3. Click "Details".
4. Set the period.
5. Specify the email address where the report will be sent.

The received document will contain a comment on each withdrawn amount. On the same page there is a “Payment History” position, where the user can analyze the movement of funds in his account. If you call the customer support service at 611 , the employee will be able to draw up a detailed report on their own, send it as an SMS message or by email.

Other options

If money disappears on a Tele2 number, and it is difficult for the client to figure out the problem on their own, then there is an easier way: contacting the communication staff via the hotline or during a personal visit to the office at their place of residence. Operators will be able to check the presence of paid additional options, remove them remotely, and identify third-party additional charge lines.

When communicating with operators, it is important to have your passport with you. Even remotely, a company employee will need to provide the series and number of the document to make sure that the SIM card owner has asked for help. The representative of the owner of the SIM card must have with him an authorization document - a notarized power of attorney.

You can find out the addresses of the nearest cellular communication stores and branch contacts on the Tele2 website.

How to disable withdrawals on Tele2

It is possible that the leakage of funds is associated with the use of a tariff plan with a subscription fee. In this case, check your tariff parameters using the USSD command *107#. If necessary, switch to a different tariff by calling *107#.

Money is often withdrawn for connected services, for example, for “Beep” or Internet packages. In this case, you need to check their availability by dialing the USSD command *153#. You can find commands for disabling services on the official Tele2 website. As for subscriptions, you can manage them using the USSD command *189#. You can check the availability of connected services, tariffs and mobile subscriptions using your “Personal Account”. This is the most convenient and visual tool for managing your number. Go to your “Personal Account” and find connected services and subscriptions there - you can get rid of them with a couple of clicks. Here you can choose and connect a more suitable tariff plan.

Couldn’t understand where exactly the money from Tele2 goes? Then you definitely need detailing - you can order it through your “Personal Account”. Detailing is provided free of charge and helps to understand all cash write-offs for a given period.

Services above the package

If your tariff includes a package of minutes or SMS, then most likely after their expiration and before the start of a new paid period, additional money will be debited for the use of such services, and considerable money at that. You should not think that by paying a fixed amount once a month, you can forget about all your worries - unless, of course, you have unlimited minutes (and they usually only happen when calling Tele2 numbers).

You should check your remaining minutes so that you don’t accidentally say too much money.

To check the remainder of the package, dial the combination *155*0#.

In addition to the combination, you can find out the remaining minutes, SMS and gigabytes using your personal account. Also, do not forget to pay your tariff on time - communication services on an unpaid tariff become more expensive.

Precautionary measures

Why do they withdraw money from a Tele2 phone? In fact, the Tele2 operator is considered one of the most reliable. It does not impose services and options on its subscribers, and is also careful about mobile subscriptions. If you don’t type dubious commands or call dubious numbers, there won’t be any extra charges.

If you do not want your number to be charged, please take the following precautions:

• Do not download files from file hosting services that ask you to increase the speed by sending SMS - after reading the terms of provision of such services, you will see that with your own “not quite direct” hands you are connecting a subscription to your number with a regular subscription fee. In the future, you can only blame yourself for the theft of money, but not the operator;
• Do not participate in dubious auctions and sweepstakes from TV entertainment channels - these sweepstakes cannot be called anything other than a “scam”. Calling and sending commands to numbers shown on screens can lead to serious expenses;
• Do not send dubious USSD commands without verifying their security - this is often used by scammers who publish commands on their websites for connecting various subscriptions;
• Do not fall for SMS with messages about winning large sums of money and cars - do not dial the numbers and commands indicated there.

By following these simple measures, you will save yourself from unnecessary expenses.

If you want to use any USSD command or call any number, make sure it is safe through the Tele2 operator help desk.

Detailing

Mobile operators usually provide the opportunity to control costs using calls and SMS to short numbers or various Internet assistants. Tele2 is no exception. The easiest and most convenient way to view the latest paid actions is to detail expenses in your personal account or communication salon.

Depending on which method is more convenient to use, the parameters for providing the service will differ:

• In your personal account, this service is provided free of charge, without requiring any additional documents . The maximum period for completing an application is six months. As a rule, details are provided faster, but you need to keep in mind that the process may take longer.
• Another way to find out all your expenses on Tele2 is to contact a communication store and order a printout . This must be done by the person to whom the SIM card is registered. You must take an identification document with you. A person for whom the account is not registered can obtain such a list of expenses using a notarized power of attorney. There are also certain deadlines for completing this action - a maximum of 36 months. This service is paid, the cost is 50 rubles.

How to avoid hidden charges and get rid of advertising mailings forever

When choosing a telecom operator, pay attention to virtual operators. The complete absence of mobile subscriptions and advertising mailings is a good advantage of the young operator Tinkoff Mobile. Subscribers of other operators are literally exhausted from them. It’s worth following some link on the Internet - and there’s a subscription on the number that charges from 3 rubles/day or more. You can also run into fraudulent subscriptions online that threaten you with the loss of much larger sums. Even the most advanced subscribers are not protected from them.

By connecting to Tinkoff, you will forever forget about mobile subscriptions (including fraudulent ones) and advertising mailings - they simply are not here. The operator gives all subscribers the first month of communication free of charge - 600 minutes of calls and a gigabyte package. Also, subscribers of this operator are well protected from fraudsters due to the lack of mobile commerce services. Tired of constant write-offs draining your account? Go to Tinkoff and forget about them.

In Tinkoff Mobile, services are connected only through a mobile application and only by the hands of the subscribers themselves. There are no imposed services here, which often change from free to paid.

An undeniable advantage will be the absence of SMS mailings. The operator does not cooperate with advertisers and does not promote its products via SMS, thanks to which subscribers are free from intrusive spam. Messages about new products are published only on the official website. Tinkoff Mobile is an operator without hidden subscriptions and mailings.

Services are managed using a mobile application. Connect here:

• Virtual numbers – for example, for publishing advertisements;
• Yandex.Music, Sound and BOOM - access to millions of tracks without advertising;
• Online cinemas Okko and Megogo - thousands of films and TV series;
• Hidden number detector and Anti-AON are two useful services.

Activation of services is carried out only at the request of subscribers, but not by the operator himself.

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Using your phone

A mobile phone can become a source of information about all previously connected services.
The USSD service allows you to display a list of all active applications and paid services. To find out and disable the existing settings, just dial the following combinations of numbers from your mobile device:

• *153# displays a list of services for which additional fees are charged;
• *189# shows active applications supported by the phone.

The client should receive systematic notifications with advertising information. This directly indicates that additional content is activated on the phone.

Common ways to check your tariff plan

There are ways to find out the tariff plan.

Brief commands

To find out the terms of the tariff plan, just dial the short combination *107#. After some time, a message will be sent to your phone briefly stating the conditions:

• on-net call cost;
• the cost of communication with subscribers of other operators;
• price of local calls;
• access to traffic;
• price of SMS and MMS.

It happens that you only need to know the name of the tariff. To do this, dial *108#. After this, a message appears with the name of the tariff. You can find out the payment date by dialing *155*#.

For your information! You can check the availability of paid services, due to which you may constantly lack money, using the combination *153#.

SMS

You need to dial a simple request *111#. The phone will have a menu where the following items can be selected:

• subscriber data;
• rate;
• Name.

After these simple operations, all the necessary data will appear.

By phone number

You can get the necessary advice by phone. The telephone number is toll-free - 504. By dialing it, follow the recommendations of the automatic answering machine. If you have additional questions, you need to switch to contacting a consultant.

Additional services and subscriptions

Situations often arise when services and subscriptions magically appear on the phone, which no one seems to have connected themselves. This can happen for various reasons. Some options can be enabled by default by the operator - the same “More” service or “Who called”, which suddenly became paid at one time.

In other cases, the subscriber may activate the option accidentally. This is greatly facilitated, for example, by advertising in the balance sheet. After the necessary information, an advertising offer with a simple combination for connection can be shown. It will be highlighted by the phone, and if the subscriber clicks there, he will activate the proposed option.

Also, advertisements for services can come in SMS or pop-up messages, for which the Tele2 service is responsible. Theme from the Tele2 Menu. You can disable Tele2 Menu using our detailed instructions.

In addition to services, subscriptions can also be imposed on the subscriber. Subscriptions are special services that give the user access to a website or information sent via SMS. For this, of course, they will write off money, sometimes quite a lot.

Common reasons for write-offs

Typically, unaccounted payments are collected due to the following reasons:

• additional options or packages are activated (minutes, gigabytes, messages);
• the tariff includes separately paid content;
• the subscriber is in roaming, and his tariff plan does not include roaming services;
• the subscriber called or sent messages to the addressee who was abroad;
• the client uses a phone number with a postpaid payment system (the connection is paid upon use).

In addition to these points, there are some nuances, but they are relatively rare. In any case, the main thing here is what to do if regular write-offs continue and their origin is unknown. Read more about this.