Paid communication services often cause unexpected expenses that you may not even be aware of. The mobile operator Tele2, one of the Big Four, also commits similar frauds. Fortunately, disabling annoying and mostly unnecessary subscriptions is a quick and fairly easy task. In this article you will find several ways to find out subscriptions on Tele2 and how to turn them off. Fortunately, you can disable paid subscriptions yourself from your phone.
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How to disable paid services on Tele2
First of all, let's look at how to disable paid options using a smartphone. This won't be difficult to do. You will need the above description. By dialing *153#, you will see the list of active options. At this stage you should decide what your money is from the account.
By typing one of the above commands, you will not only be able to see a list of activated options, but also detailed instructions on how to disable them.
If you are in doubt about whether to disable a particular service, dial the autoinformer with the command 655, here you will be provided with detailed information about the active option and described in detail.
Disable via the Internet
Many subscribers do not want to manage services via a cell phone, since in this case it is necessary to enter USSD commands. There is an alternative option - “personal account”. Through this useful service, you can not only disable all unnecessary options, but also familiarize yourself with them.
The personal account interface is intuitive. To enter the service, you must first register with it. Enter your username and password and get to the “user’s personal account”.
On the main page you can find brief information about your number and balance. You can also top up your account through this service. We are interested in the “Connected services” item. By going to this section, you will become familiar with the activated options that are attached to your number and for which funds are debited. It is in this section that useless paid services are deactivated.
If for some reason money continues to be debited from your account, even though you have deactivated all active options, use the account detailing function. This way you will see exactly what funds are charged from your account balance.
Ways to obtain information about services
Paid Tele2 functions are not always activated consciously. Sometimes subscriptions are issued accidentally: the service is activated through an auto-informer or pop-up windows on the smartphone screen. To understand how to check paid services on Tele 2, you should find out which provider services allow you to manage the tariff, as well as clarify the list of useful commands and the customer support number through which you can get operator help.
Support
To find out how to view connected services on a Tele2 number, the company has created a special technical support center. To contact, you need to dial 8 800 555 0611 , if in roaming, then +7 951 520 0611 . Call center employees work around the clock and help resolve any issue for the SIM card owner. The main thing is to clearly state the problem and answer a few personal questions to confirm your identity.
To communicate with the operator you will need a passport.
Digital request
Quick check is available by dialing SMS or a special command:
- *153#;
- *189#.
The response will be sent to the mobile device in the form of an SMS message, where the user will be able to analyze the list of services that are active on the Tele2 SIM card.
Service center
There is a number that will allow you to determine which options withdraw additional funds from your smartphone’s personal account - 611 . The voice auto-informer will show you how to get the layout of subscriptions yourself. If you wish, you can immediately disable or enable useful options if you follow the prompts in the voice menu.
Personal Area
An analysis of all activated services through the provider’s virtual account will help you distinguish free options from paid content. Internet access is required to check. Registration on the portal will allow you to view, connect or delete unnecessary subscriptions. Instructions:
- Go to the website tele2.ru.
- Press the “Login” button, enter your phone number and register using SMS that will be sent to your smartphone.
- On the main page, find the “Mobile Communications” tab, then the “Set up tariff” item.
- In the window that opens, the subscriber will receive a full breakdown of tariffs and a list of additional packages.
- To deactivate an individual position, press the “Disconnect” button.
The My Tele2 mobile application allows you to check packages of completed subscriptions after downloading the service and activating your profile.
Disabling Tele2 subscriptions
To deactivate paid subscriptions, for example, Tele2 Tema, use the short command *152*0#. All you need to do is wait for an SMS notification in which you will be informed that the option has been disabled.
Also, thanks to this command, you can deactivate your subscription to the Tele2 TV service.
Additional shutdown methods
If for some reason you do not want to enter USSD combinations and use third-party self-service services, then you can proceed in an alternative way. By calling the help desk at 611, you can explain the current situation to the operator and ask him to deactivate this or that option that you no longer need.
You can perform this same operation in special offices of the Tele2 operator. Here, experienced consultants will help you solve your problem. Before going to the office, you must take your identification document with you. This is necessary to identify you.
If you are not the owner of a valid number, then the consultants will not be able to help you.
USSD request
You can find out about connected services on Tele2 using a short command. Dial *153# on your phone keypad and then press the call key. As a result, you will receive an SMS message containing the following information:
- List of active services
- Their cost
- Link to a short number where you can find out detailed information about each
"Personal Area"
If for one reason or another you do not have the opportunity to use a smartphone, and at hand you only have a laptop, computer or other device with Internet access, but without a SIM card, then this method is just for you. You can find out whether there are paid services on Tele2 through the “Personal Account” on the website tele2.ru.
- Open the main page of the site and click the “Login” button in the upper right corner.
- Here, unlike the application, you need to log in yourself. Use your phone number as a login, and then click “Login without password.” You will receive an SMS message with a temporary password - you can use it for the first login, and then change it to a convenient one.
- “Personal Account” is very similar in functionality to the application, open the “Services” tab
- Then “My Services” and select the ones you want to disable. Also, we advise you about
Through the mobile application "My Tele2"
You can manage services associated with your number by downloading a mobile application from GooglePlay or AppStore. To do this, go to the appropriate application and type “My Tele2” in the search bar. The application is loaded differently from a phone and a computer. Having found the required program, click the “Download” button.
After installing the application, log in or register. For this you will need your phone number. When you are finished logging into the site, select the “Tariffs and Services” tab. After following the link, click on the “Connected services” button. There you will find information on how to disable the services that are associated with the number, a list of these services.
How to check and disable subscriptions yourself
The subscriber can stop sending advertising alerts by going to the official website of the company my.tele2.ru, in the “Personal Account”. To do this, it is necessary to go through the registration process, after which the user gains access to the “Personal Account”.
- In the “Services” section you can find out the subscriptions connected to the tariff.
- Here you can disable all paid mailings without resorting to the help of specialists servicing the network.
After the manipulations have been completed, you will receive an SMS notification from the operator with information about connected and disconnected subscriptions.
Where do paid services come from?
If a user sees that he has paid services, then he should not curse the company. In fact, paid services can appear either accidentally or generally due to the fault of the owner of the device.
There are often situations when a previously free service becomes paid. For example, it used to be absolutely free, but now it charges a fixed fee, but the user might not even know about it. There are many such cases.
Also, a user may inadvertently activate services in his personal account or application, thinking that it is free. However, this can also be a trap. Paid services cannot be connected just like that by a company, because they do not have the right to do so.
How to protect yourself from connecting paid services
Unfortunately, the user cannot find a clear algorithm with which he can completely protect himself from connected paid services. However, if you constantly check the list of connected services, and also pay close attention to mailings from the company and follow the news, then it is rare that the user will accidentally activate the service.
This will help reduce the risk of losses. Nobody wants to pay for services they don’t accept and not know anything about it.
How to find out what services are connected to Tele2
A significant number of services and options from Tele2 are absolutely free, they do not debit the subscription fee from the account and therefore cannot in any way influence the overexpenditure of the mobile budget. But there is a list of perpetual services that, after intentional or accidental activation, regularly reduce the remaining balance and significantly increase communication costs. Popular paid services include:
- "Beep."
- "Caller Identifier"
- "Identifier of intentionally hidden numbers."
- "Geosearch".
- "Black list".
The most common situation is when a user temporarily connects necessary paid services on Tele2, and then forgets about them, or unknowingly activates options when becoming familiar with the provider’s offer via service SMS or the Internet.
To find out what services are connected to Tele2, you can use several equivalent algorithms:
- call to support;
- visit to the operator’s office;
- USSD command set;
- functionality of online self-service services.
Please note that changing the SIM card settings by a call center or a specialist from the provider's office will require the provision of passport data to confirm the identity of the owner of the number.
Questions from subscribers
How to deactivate paid services and subscriptions?
The simplest option is to call the operator at 611. You can also use the “online personal account”.
Is it possible to find out from the operator what options are currently connected?
By calling 611, you will find out from the operator what services are connected to your number.
How to disable paid options via phone?
You need to dial the short command *153#, or use the “personal account” mobile application.
For the convenience of using mobile communication services, the Tele2 operator offers its customers to independently manage the entire list of additional services. The company's policy is that when choosing standard services under a subscriber's tariff plan, no other paid options are activated without warning users.
The operator's clients have the opportunity not only to gain full access to personal settings by number, but also to deactivate any subscriptions if necessary.
Call Help Desk
Communication with an operator is a unique way to receive consulting and practical assistance to optimize communication costs. To call the Tele2 call center, you need to dial the short number 611 and, using voice prompts, select the desired topic section. To connect directly with a consultant, use the number 0611.
After voicing the problem and going through the identification stage, the user can not only find out which paid services on Tele2 are connected to his tariff, but also clarify the algorithm for deactivating them or contact a consultant with a request to disable unnecessary options using the call center.
