It often happens that the subscriber is not even aware of the presence of connected services, some of which may be paid. Therefore, to optimize costs, you need not only to choose the most favorable tariff, but also to control the connection of options.
If money is withdrawn from the account for unknown reasons, then this is the first sign that paid subscriptions are activated on the SIM card. In such situations, it is worth checking the tariff plan and connected options.
MTS
If you use the services of the MTS cellular operator, you have several ways to check which services are connected to your number. You can also find out which ones are paid. The full list of methods looks like this:
- The easiest way is to dial the short number *152*2#. After this, the operator will respond to you with an SMS message, which will list all paid services.
- The second method is almost the same. You just need to dial *152# to get to the menu of connected services.
- Like most serious companies, MTS has its own website, which anyone can access. But the operator’s subscriber can still log into his personal account, which contains a lot of important information. In particular, it is there that you can see a list of paid and free connected class=”aligncenter” width=”729″ height=”479″[/img]
- You can also simply call the call center at 0890. There you can talk to a live person and ask him for a list of all the services that are currently associated with your phone number.
How to disable services and manage them?
The most convenient way to manage additional options is through a mobile application or personal account. These methods have several advantages:
- A complete list of services that can be connected is available.
- The cost of using each option per day is indicated.
- The frequency of provision of subscription content is indicated.
- Changing the status of services occurs manually and is available around the clock.
- You can easily control expenses in the “Financial Information” section.
You can disable paid SMS messaging by sending a message with the text “STOP” or STOP to the number from which the information is coming.
The operator's official mobile entertainment portal contains a catalog of commands for disabling and connecting subscriptions, indicating the price and frequency.
Beeline
All the same methods that are relevant for MTS are also suitable for Beeline subscribers. By and large, only the numbers that the client of the telecommunications company will have to enter are different. For example, to get a complete list of positions you are interested in, you need to dial *110*09#. And you can contact technical support by calling 0622. Another interesting way to find out what services are currently connected to your number, as well as find out a lot of other useful information, is a voice menu, to access which you need to dial 0611.
Your personal account is available not only to MTS users. An operator such as Beeline also has its own website, so through it subscribers can find out the information they are interested in.
How to find out connected services on Beeline
Complaint against an employee of the Kaluga office. On November 18, 2021, my husband and I arrived at the Beeline office at Kaluga, Tsiolkovskogo, 4 in order to terminate the contract and hand over the equipment (why we had to resort to such measures is a separate story, the inability of Beeline to restore the Internet and TV line for 2 months is nonsense in our time, other providers fixed everything the next day). Sergey Kolmakov began communicating with us (the last name was provided to us by a police officer who was called by us to the Beeline office to resolve the conflict), after checking the completeness of the TV set-top box, he issued an application form and said that in order to close the contract, we need to pay the cost of WiFi in cash. router. Without this, he will not accept the set-top box, and will also terminate the contract. We tried to explain to him that after terminating the contract, funds for the unused period will be returned to the account, we will deposit the remaining amount into the account and pay off the cost. They asked him to clarify the last amount debited from the account. To which he replied that he did not have such information, the way we propose cannot be done, and he will not do anything without payment in cash now. We began to be indignant, my husband asked for a complaint book and a pen, and asked the employee to introduce himself. The employee did not say his last name, just Sergei, the head of the office. Kolmakov was outraged that they addressed him on a “you” basis and did not say “Please,” voicing the demand for a plaintive book and pen, and he began to teach us how to communicate. He refused to give me a working pen; the one on the counter didn’t write, and he behaved arrogantly. This attitude and manner of conversation forced us to raise the tone in our conversation with this character. To which he generally told us to leave the office. We called the police and called the Beeline hotline, once again clarified the possibility of terminating the contract in the manner that suited us, and asked questions that interested us about the amounts of money to be returned. They assured us that it was really possible to do it the way we wanted, that the debt on the bill for the WiFi router was not a reason not to accept the set-top box from us, and they assured us that everything would be fine. It is very strange that while in the Beeline office, you have to ask questions to the hotline staff. We returned to the counter, passed on the information received when communicating with the operator on the phone, to which Kolmakov said that he was not going to do anything himself and forbade the second employee and refused to work with us!! Not only was he rude, behaved disrespectfully and incorrectly when communicating with clients, but he also refused to fulfill his direct duties!!! Once again I had to call the hotline. The speakerphone operator tried to convince this employee to begin his duties, but in vain. This office is the only one in Kaluga where you can hand over equipment. Through the fault of Sergei Kolmakov, we lost 1.5 hours of time, but we never got him to fulfill his direct duties. And in this situation, the hotline helped us out; the girl suggested to us that the equipment would be picked up by a courier, arriving at the address we provided, which happened the next day. I am extremely outraged by the work of an office employee; such characters should not be allowed to communicate with people. Your employees are your face... The attitude towards the company as a whole depends on how they answered our questions and helped us understand this or that situation. An urgent request to the management of the Beeline company to deal with this employee for rudeness and disrespectful attitude towards customers, his refusal to fulfill his DIRECT responsibilities, and incompetence on the issue that concerned us. If this situation goes unpunished, then we can conclude that management encourages this attitude towards clients, does not value them and does not need to attract them. Regarding this fact, a complaint was left in the “Book of Complaints and Suggestions” and a complaint was drawn up by the police officers who arrived at the scene.
Tele 2
But for Tele2 subscribers the list of available methods is more modest. There are only two of them:
- Use your personal account on the website.
- Send a USSD request to *153# and wait for a response message.
As you can see, no matter what operator you use, you can always easily find out the list of connected services. This way it will be much easier for you to control the status of your account and avoid unnecessary spending.
Paid options - why we overpay
Megafon regularly offers its subscribers favorable tariff plans. Saving on communication services often has pitfalls in the form of additional services that cause unplanned expenses. To prevent them, it is important to know how paid options “appear.” This usually happens in one of two ways:
- Paid services and subscriptions are included in some pricing plans by default. In the first month, the subscription fee for them is usually not charged. At the end of the trial period, fees for using additional services are charged automatically. Payment is charged every day and depends on the number of paid services;
- Some services and subscriptions are launched by subscribers on their own - by accident or out of curiosity: the person simply confirms the distribution of jokes, horoscopes, and weather forecasts. At the same time, he may not even suspect that the options are by no means free. Some time passes, and the services become paid. The subscriber finds out about this when money begins to disappear from the account.
In other ways
There are several more exotic ways - for those who do not like easy ways. For example, on the website https://podpiski.megafon.ru you can also find out all the information about current paid options. After the subscriber registers on it, he will be able to find out all the details that interest him.
Go to the smartphone settings in the “SIM card settings” section. By selecting the sub-item “active subscriptions and services” you can find out all the information.
You can also dial a message to number 5051. There is no point in making nasty comments about yet another unexpectedly connected option, you need to write “INFO”.
What are subscriptions
From a legal point of view, subscriptions are nothing more than paid content. But what is content? This word usually means various audio and video files, graphic images, as well as various software.
Some people are developing it, while others are bringing it to your smartphone. In most cases, these are astrological forecasts, funny stories, pictures, various games, films and TV series.
How to avoid becoming a victim of paid content distributors
Typically, paid content is distributed through SMS and MMS messages. In addition, it can be connected to the World Wide Web. Even if you signed up for it by mistake, funds will be debited from your account for providing it.
Attention! There are times when you are not even given the content itself, but simply access to its catalog. In this case, you will be charged daily, regardless of whether you access or download anything from this directory.
If a subscription was forced on you by scammers, then there may not be a catalog as such. You will be taken to a page with its imitation and will not be able to download anything.
Various organizations provide paid subscriptions. They can be provided by your own operator or by a completely third party organization called a content provider.
Such an organization can both develop its own content and resell the content received in various ways somewhere on the side.
Most often, paid subscription operators provide you with the latest news, astrological forecasts or weather information. But content providers can provide anything, from cartoons to erotica.
How to get money back for unnecessary subscriptions legally
First, call the call center. After connecting to the operator, state the essence of your problem and, as persistently as possible, demand the return of the funds written off for the subscription payment. The operator will inform you that the paid subscription was issued with your consent and will invite you to contact the operator’s salon and write a claim.
Secondly, go to the showroom of your mobile operator and file an official claim there. The
the document is drawn up in any form. When compiling it, it is advisable to refer to the federal law of July 7, 2003 No. 126-FZ “On Communications”. This law has a whole block dedicated to content services.
Perhaps, after considering your complaint on the merits, the operator will consider it necessary to return to you part of the money that was spent on paying for the subscription. If you are not satisfied with the returned amount, you will need to write a new claim.
If you are sure that the paid subscription was the result of fraudulent activity, feel free to insist on your opinion. In this case, the law will be completely on your side.
It clearly states that before providing you with a particular service, the operator must reliably verify that you have consented to its connection.
ATTENTION! View the completed sample complaint to the mobile operator:
