How to disable MTS paid subscriptions and cancel them forever

How to check for paid subscriptions

Before disabling anything, you need to see whether your plan has paid or free subscriptions. The fastest verification method is to enter the USSD command: *152#. After sending the command, a menu will appear on the screen consisting of three categories: “1-Expenditures for today”, “2-Infotainment subscriptions” and “3-Next”. Click on the “Reply” button and enter the number “2”. Next, three new categories will appear: “1-Subscription Directory”, “2-My Current Subscriptions” and “3-Unsubscribe from All”. Click on the “Reply” button and enter the number “2” again if you want to see a list of active services.

In this way, you can not only check the MTS subscriptions on your number, but also immediately disconnect it.

Attention! Never leave your phone number on unknown, unverified Internet resources, as such actions often lead to hidden paid subscriptions being activated on your number, for which a subscription fee is deducted from your phone balance once a day, week or month. The subscription fee for such services is most often small, which allows you to hide the presence of a subscription for a long time, because the subscriber may not immediately notice the loss of a couple of tens of rubles from the balance. “Detailing” will also help you check unknown debits from your balance.

What the service prohibits

blocks communication with infotainment numbers of content providers, which is intrusively offered to subscribers via short numbers, and prohibits:

receive calls and text messages from short paid numbers;
call and send SMS to short numbers.

By setting bans, the option helps to avoid the possibility of connecting new paid subscriptions.

Important! The “Content Prohibition” option does not apply to mobile banking or emergency phone numbers. Subscriptions to mobile operator services are saved.

Disabling via USSD command

Using the USSD combination *152#, you can not only perform verification, but also immediately disable all unwanted subscriptions. This can be done in the last menu, where you are offered three categories to choose from: “1-Subscription Directory”, “2-My current subscriptions”, “3-Unsubscribe from everyone”. That is, you can not click on the number “2”, but immediately unsubscribe from all subscriptions without checking by clicking on the number “3”, or perform a check, then return to the previous menu and unsubscribe from all paid content of the MTS company.

To save time, you can enter a command that will immediately open the second menu: *152*2#, then all you have to do is enter the number “3”. If no paid services have been activated on your phone, a message will appear on the screen: “There are no subscriptions on your number.”

Connecting and disconnecting options

MTS offers the opportunity to save your own funds. At the same time, a specific user is not obliged to enable a restriction if he believes that the use of paid content benefits him or, at least, is not a burden on the budget.

How to disable the content service on MTS yourself?

Internet assistant

The company provides its clients with the opportunity to independently receive information on tariffs, promotions, order additional minutes, message volumes, Internet traffic, etc. using your personal account in the system. To gain access to it you must register.

The procedure for activating your personal account is simple. To do this, the subscriber will need to click the “Register” option in the upper right corner of the interface of the site’s start page. Then the necessary information is entered. At the end of registration, an SMS with a password is sent to your phone number to enter your personal account, which is the Internet assistant.

To connect / block the option “Ban content from MTS” you must:

go to the company’s website or download a mobile application from the operator;
enter login and password;
After logging in, click “My Account”;
select “Services”;
view the list of available options;
click on the service you are interested in;
Click the “Connect” or “Disconnect” option.

Autoinformer

Using the “Autoinformer” service, you can also either enable or disable the ban. To resolve the issue you need:

Call 111 from your mobile phone.
Listen to the starting information of the answering machine.
Select the number with the “Services” section.
Listen to the information in this section and select the number corresponding to the option that interests us.
Press the button on your smartphone that corresponds to the command to disable or enable a content ban.

USSD request

You can activate the service by sending special commands, performing the following algorithm of actions:

*152*2# and call key – a command to disable all existing online paid subscriptions;
*984# and “green phone” is a command to activate the service. It is performed only after a notification is received that all subscriptions have been deactivated, that is, the threat of unscheduled debiting of funds has passed.

By requesting *984# and “green phone” the ban can be canceled independently.

Via SMS

Another way to start using the option to save your own money is to send an SMS message to 111 with the text 21190. The restriction will start working within 2 - 3 hours maximum. The option is convenient in its simplicity: send one message and that’s it.

Call center

“Call the operator” is a popular expression among subscribers of mobile operators. Using such a call, you can activate or deactivate the “Content Ban” service.

IMPORTANT!!! A call to number 0890 will only give results for subscribers who provided personal data when purchasing the starter package.

After listening to the general information, the company’s client presses a number on the phone to contact the operator. After the connection (disconnection) occurs, the call center employee will ask several questions to identify needs. Based on the results of communication with the company representative, the client’s request will be fulfilled.

Visiting a service center

The company has offices in every city of the Russian Federation, so to connect the restriction, you can contact MTS employees personally.

Disabling in the My MTS application

If you don’t have a computer at hand, and entering a command is inconvenient for you, then download the “My MTS” application to your phone. Log in by entering your phone number and password. If you don’t have a password, use the “Receive password via SMS” link.

Once on the main page, click on the “Services” button. On the new page, you will see two tabs on the top line: “Connected” and “Available”. The “Connected” tab means that here you can view all the services that are activated on your SIM card. In the “Available” tab, you can view a list of all options that are not connected, but are available for connection on your tariff.

In our case, we need the “Connected” tab, which will open automatically after clicking on the “Services” button. There are two sections here: “Paid” and “Free”. You can open both sections one by one and view everything that is connected to your number. It is advisable to start checking with MTS paid services and disable them as soon as possible if you do not need them, since this is where all those services and subscriptions for which money is debited from the balance will be displayed.

Protecting your number from activation of dubious paid subscriptions

To protect yourself from unexpected costs and questionable, expensive subscriptions, you first need to have an idea of where they might be coming from and how to prevent them from happening for good.

Possible reasons for connecting paid subscriptions:

SMS newsletters with advertising information

Very often, mailings with various information, both useful and useless, are sent to subscriber numbers. The paid context of such SMS mailings is present in more than half of the cases, because it is an excellent tool for distributing advertising of any site, application or resource.

Questionable paid mailings include messages of a certain nature, such as an SMS notification about an invitation to a chat in which a stranger sent you a message or an SMS notification that your photo has been published somewhere. Another fairly common suspicious variant of SMS mailings is information about the weather or horoscopes, the information resource of which is not a subscription offer from your mobile operator. After clicking on links or entering any specific numbers left in such messages, you are either redirected to that same chat without consequences, or without sending you automatically become subscribed to a mobile SMS chat or similar resource, after which you can independently unsubscribe from such dubious chats and resources will provide the subscriber with certain difficulties.

To avoid accidentally subscribing to paid information resources, connect only the services of your mobile operator in your personal account on the official website or in the My MTS .

Suspicious mobile applications

Mobile applications also carry the danger of accidentally connecting to paid SMS mailings or information subscriptions. In most cases, dubious subscriptions are placed in mobile phone games or in different applications. One click in such suspicious applications leads to an incomprehensible subscription, which may be followed by several more dubious, expensive subscriptions, which then become quite difficult to get rid of. Owners post such suspicious games, etc., all over the Internet, and every uninformed user, trying to download an application or game from a pirated site or the pirated application itself, risks receiving not only a subscription, but also an ordinary virus on the phone.

To avoid accidental subscriptions through mobile games and applications, download all games and applications only through official methods. These include PlayMarket on the Android mobile operating system and App Store on the iOS operating system.

Disabling in your Personal Account

Open the official website of the MTS company and click on the “Personal Account” button located in the upper right corner of the main page (select “Mobile communications” when clicking on “Personal Account.”) Enter your phone number and access code. If you don’t have an access code, request one using the “Receive password via SMS” link. An SMS containing a 4-digit code will be sent to your phone, after entering which the system will ask you to come up with a new password (you can skip this step and come up with a new password later in your Personal Account settings).

On the main page of your Personal Account on the left there is also a section “Services”, by clicking on which you will see two tabs “Connected” and “Available”. Check all subscriptions and services located in the “Connected” tab. Here you can unsubscribe from any MTS services and subscriptions by clicking on the “Disconnect” button and confirming this action.

How to disable subscriptions?

Having familiarized yourself with what services are present on your mobile phone, you can proceed to remove them. Read below about how to disable MTS subscriptions in various ways.

The operator allows subscribers to freely enable and disable almost all options.

Moreover, several ways have been developed by which you can unsubscribe from any option. Moreover, all the available options are quite simple to implement, so all subscribers can cope with them.

Via USSD command on your phone.

Each option has separate USSD combinations that allow you to control the function, as well as activate or disable it. You can view all such commands on the operator’s website.

In addition, MTS clients have access to the Cost Control service. With its help, you can not only find out about existing connections, but also delete them all at once. Moreover, you can disable options using such a service for free. For this:

Dial *152#.
Open the section you are interested in.
Next, press one of the following keys: 3 (will allow you to delete all paid subscriptions) or 2 (to open a list with enabled options).

After the operation is completed, an SMS message will be sent to the number, which will contain information about which functions have been removed.

We disable subscriptions through our personal account.

For those who have access to the Internet, the operator offers to use their personal account. This service allows you to manage your number (enabling and deleting services, changing your tariff plan, replenishing your balance, and much more). You can delete MTS subscriptions via your personal account as follows:

Open the official website of the operator (available via the address link - mts.ru).
Click on “Personal Account”.
In the menu that opens, select the “Mobile Communications” tab.
Next, an authorization window will open. Enter your number and password there or click “Receive password via SMS”.
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Open the “All connected services” tab.
After this, a list with the requested information will open. Select the options you want to disable and click on the red cross located on the right.
Click Disable.

As soon as the request is processed, a message will be sent to your phone with information about deletion.

Through the “MY MTS” application.

The program for smartphones and tablet devices “My MTS” is an analogue of a personal account.

In it you can both disable MTS subscriptions and connect paid and free ones. All functions present in the standard version for browsers are available in the MY MTS program

. So, with the help of this application you can remove unnecessary connections. For this:

Install the application. You can download the “MY MTS” program from the App Store or Google Play.
Turn on the “MY MTS” application.
Sign in into the system.
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From the list provided, select what you want to delete .
Click on the deactivation button and confirm the action.

After this, a message will be sent notifying you that the selected services have been disabled.

Other ways to disable paid subscriptions

Some services cannot be disabled using the methods specified in the article (for example, “Parental Controls” or “Content Blocking”). In this case, cancellation of subscriptions is made by calling the operator at 0890 or 8-800-250-0890. You can also contact the MTS office (you must take your passport with you).

If you detect money being written off from your balance, it is recommended to immediately check the availability of paid options on the contract. You can do this yourself using the methods that were described in detail in the article. After which you can easily unsubscribe from MTS.

Disconnection via Call Center

If you can’t get rid of paid services on your own, call the helpline on the short number 0890 and press the number “0” in the voice menu to transfer the call to a conversation with an operator. Tell the specialist that you want to cancel all paid services on your tariff plan. Perhaps the employee will ask you to provide the passport details of the person to whom the number is registered. This measure is necessary for security purposes, since such actions can only be performed by the owner of the SIM card.

You can also call the MTS call center by number. This phone is designed for calls from numbers of other mobile operators and from landline devices. After calling, you will be taken to the voice menu, where you can also switch to a conversation with a company specialist.

If you can’t get through by phone, you can personally contact any MTS store and ask an employee to disconnect you from everything unnecessary on the tariff plan.

Description

MTS excludes the possibility of sending and receiving paid SMS from short numbers. Also, when connecting to the service, calls to paid short numbers are prohibited. That is, the presence of this service allows you to avoid the possibility of connecting to paid subscriptions. It is worth noting that not all short numbers are prohibited. There is a list of exceptions, which includes only verified numbers that do not imply the possibility of connecting subscriptions without the client’s knowledge. is available to all subscribers and is completely free. Let's take a closer look at what exactly this useful service provides.

has the following functions:

The ban on calls, as well as sending and receiving SMS from short numbers, prevents scammers from activating paid subscriptions without your knowledge. Many will consider this service not entirely reasonable, because not all short numbers are harmful and some cannot be refused. Indeed, there are many useful short codes that are regularly used by a huge number of people. The operator understands this perfectly well, and therefore MTS provides a list of exceptions, which was mentioned earlier. That is, you don’t have to worry about the operation of Internet banking and other useful servers, but at the same time be sure that a useless paid subscription will not be connected to your number without your knowledge.

How to block paid content on a number

To protect yourself from all paid subscriptions, you can take care of this in advance by connecting. This service will block all kinds of sending messages and calls to short numbers, and will also block receiving messages from unknown short numbers. At the same time, sending messages and calls to useful short numbers will be available, for example, you can write or call the bank or your mobile operator. In this way, the subscriber can protect himself from accidentally subscribing to paid or free content.

To connect, you need to dial the combination on your phone: *984# or call the help center 0890 and ask a specialist to help connect this service.

Attention! This service is not intended for corporate clients.

When might you need to disconnect?

Options can be connected both quite deliberately and in the most unexpected ways:

after following dubious links in a mobile browser;
by agreeing via SMS and Push messages to “free” horoscopes, weather or jokes, for which the promotional period ends in a week or two;
when connecting to a new tariff, which comes with an option with a long promotional period; After the promotion ends, the subscription fee is charged.

Often, an operator offers a free trial period for entertainment options. And clients, after trying a little, decide to disable the service. In all these situations, there are several opportunities for MTS customers to cancel paid subscriptions - through a USSD request, a personal account, or a call to the operator. A couple of years ago, a subscriber could register with MTS to disable all paid subscriptions via SMS, the command was familiar to many, but now this option is not available.

The user can also visit the company’s office with a passport and ask the consultant to turn off the unnecessary ballast of “my options.”

Description of service

After connecting the option, you will receive informational or entertainment messages every day. There is a fee for using the resource. On average, the cost starts from 3 rubles per day, depending on the selected content. The service includes several areas:

My day. Information section that provides data on exchange rates, weather forecasts, and horoscopes.
The world is online. This is a news section with useful and up-to-date statistics on the latest incidents in your locality and around the world.
For adults. Content of an erotic nature and content. Contains interesting and hot stories, pictures and videos.
Weather. Accurate weather forecast for any selected day.
Horoscope. Want to know what's in store today? The stars will give you advice and help you find the right path to achieving your goals.
Music. Download and listen to your favorite musical compositions of all times and styles.
Games. Don't know how to kill time? Download fun and interesting apps that will help brighten up your waiting moments. The latest news and golden hits.
Video. Fresh videos from all over the world, clips and concerts of foreign stars.
Acquaintance. Tired of being lonely? With the help of a subscription, you will quickly find your soulmate.
Mood. Cheer yourself and your friends up. Listen and read anecdotes, jokes and prank your loved ones.
Quiz. Play and win by answering questions on various topics.

We have listed the main directions; in addition to them, many others are available for activation. To use the service you do not need to download additional applications or install utilities. Everything is already installed on the mobile device, just go to the main menu of the phone and open “MTS - Services”.

After this, the display will display a list of all available subscriptions, click on any one you like, now the MTS Info service is considered activated. If you order a specific melody, photo or video, you will see a link in the SMS to go to the desired content. You can select a specific newsletter using the command *111*500#. The service is installed by default on all MTS tariff plans and SIM cards.

Attention! The location of the main elements and settings may differ between different device models.

There is no charge for moving around the application interface; it is free; you only pay for connecting certain content. Please remember that the option is not valid outside the Russian Federation.

How to connect to MTS

Perhaps the principle of operation is clear to you.
If you are unable to exclude the possibility of activating paid subscriptions, then this service is indispensable for you. Of course, you can regularly monitor your personal account and connected services, but this is not entirely convenient, and there will still be certain expenses, even if you promptly notice the appearance of a new subscription (no one has canceled the subscription activation fee). It is much more convenient to set a ban on connecting subscriptions once and forget about them forever. Fortunately, you can activate the service for free, and there are several ways to connect. MTS connection methods:

To disable, use any of the above methods, that is, disabling the service is carried out in the same way as connecting. The cost of connection/disconnection is 0 rub. There is no subscription fee.

If it doesn’t work, use the Antispam service to send a complaint. To do this, send the received SMS from the paid service to 6333.

This is where we will end this review. We hope MTS will allow you to avoid unnecessary expenses. Be vigilant and never forget that anyone can become a victim of scammers.