How to look at MTS for what money was withdrawn for the last five days

With help from MTS, the subscriber can find out where the money went from his balance. In addition to the fact that a person has the opportunity to control expenses, he can receive a detailed report on a daily basis. The information will be sent to the user's phone 2-3 minutes after sending the request.

You can use this service not only in the Russian Federation, but also in other countries. But, if you make a request while roaming, there is a chance that the report will arrive a little late. No other shortcomings were noticed in the operation of the “Last 5 actions” function from MTS.

Description and terms of service

has another name - “Expenditures for today”. It involves sending a request by the subscriber and receiving information:

• recipients of the subscriber's outgoing calls;
• at what time the outgoing calls were made;
• the cost of the last transactions of the number owner.

The details will indicate operations: in addition to outgoing calls, paid SMS and MMS messages, roaming calls that require debiting funds.

Using the service, you can easily find out where the funds from your account were spent or what transactions were performed on the phone without your knowledge. The notification received is a statement similar to the detail.

The service can be used an unlimited number of times and does not affect your tariff. Regardless of the quantity, all requested mini-statements will be free for the MTS subscriber.

However, if you are a supporter of mobile communication and have a large list of daily calls, the notification will not show you all the requested information. Only the last 5 calls will be reflected in it. Therefore, it is impossible to know about every amount spent on mobile communications.

How to get a list of paid actions on MTS, taking into account yesterday's day

Unfortunately, it does not allow you to find out expenses that occurred yesterday or a couple of days ago. And sometimes it happens that the fact of a money leak is not immediately detected. In such cases, a free one will help. To obtain information, you can contact the MTS office, but it is much more convenient to order a statement through the “My MTS” application or online account. Since the interface of these services is similar, we will describe how to proceed in one instruction - through the “Personal Account”:

1. Open the company’s official website and click on the “Personal Account” button at the top of the screen. In the drop-down menu, click on the “Mobile communications” item.
2. The site will redirect to the login page. Enter your number, password (if you forgot it or never received it, click on the link under the form), click “Login”.
3. After loading the main account screen, you will see the “My Account” panel on the left side. Here you need to click on the “Expense Control” link.
4. After the transition, select “Conversation details” (useful information can also be found in “Account status and current expenses”).
5. In the next form, select the report for which period you want to generate.
6. Select the method of receiving the statement: in the account interface or by email.
7. If you chose email, indicate the format in which the document is required. The most convenient for viewing are PDF and HTML, but XLS and XML are also available.
8. At the last step, read the order summary with information about the format, shipping method, and detailing period. The service is free, so the cost column should display zero.

Please note that the generated report will be saved in the “Ordered documents” section. You can download it from there.

In the MTS application, after authorization, you need to go through the following path: Invoice and payment -> Order details -> View (select by balance to find out about all types of write-offs) -> Period. The finished file can also be studied directly from the application or sent by email.

How to find out the last 5 paid actions of MTS in roaming

When a subscriber is roaming, he may be unpleasantly surprised by a charge. This happens if his tariff plan does not include roaming options. If they are available, communication abroad is cheaper, and if they are not available, you will pay additionally for all incoming calls.

To check the last 5 actions on MTS in roaming, press the combination *152*1#.

Being in roaming causes a long delay in SMS notifications. This is due to the irrelevance of the information received, since before receiving it you could have performed other paid operations. Please take this into account when requesting details.

You can go the other way by becoming a user of your MTS personal account. It’s easy to use and doesn’t cost the subscriber a penny. Algorithm of actions:

1. Go to the MTS website and log in to your Personal Account. In the special window, enter your phone number.
2. To create a password, click GET PASSWORD BY SMS. Enter the code from the picture and click GET PASSWORD.
3. You will see a message about the password being sent to your phone. Enter it after the phone number and you will find yourself on the start page.
4. In your personal account, click on the ACCOUNT indicator. You will be able to view a statement of paid transactions.

How to check your last five paid actions

To check the last 5 paid actions on MTS, send a USSD request from your mobile phone: * 152 #. In the window that appears, select item number 1 - “Cost of the last five actions.” Having sent a request, within 1-2 minutes a notification will be sent to your phone from service number 111, which will contain data on the last five transactions over the previous two days, for which money was debited from the balance.

If in the previous two days you did not call anywhere, did not send messages, did not use the Internet, and so on, that is, no money was debited from your phone, then you will receive an empty notification. An empty notification means that over the previous two days there were no actions for which payment was calculated on your number.

To find out where money is being debited from your phone, you can send the command: * 152 * 1 #. By selecting the appropriate item, in the response message you will see what additional paid options or subscriptions are connected to the tariff plan.

Using the USSD command, you will only be able to check a few paid transactions completed within 48 hours. If you need information for a longer period, for example, you want to find out to whom and at what cost calls were made or SMS messages were sent over the last three months, then you can order call details from MTS. Call details can be provided on a paid or free basis, depending on the period for which you are requesting an extract.

Alternative options to check write-offs on MTS

If for some reason it is impossible to send a request for account status, you can obtain this information by calling the Call Center at 0890. Wait for the operator to respond and ask for a statement of the last 5 paid transactions on your number. Upon your request, the specialist will send an SMS with detailed information on the account.

You can also come to the nearest MTS branch and ask the employees with the same request. You will be offered an alternative: receive an SMS with details of 5 recently completed paid transactions or a printout of the same information.

At the MTS office

Sometimes situations arise when you cannot view information about expenses on your phone. If such an incident occurs, go to a communications salon. To find out the addresses of the salons, use the official web resource:

• go to the official resource;
• click on the “Help” section;

• select “Showrooms”;

• enter your street name.

In the office, contact the manager and explain that money has disappeared from the balance. The operator double-checks the passport data, since such information is provided only to the person to whom the number is registered. After reconciliation, the manager will explain why the funds were written off.

Detailing over a long period

For every cellular subscriber, it is important to target and wisely spend the money in the account. After all, if there is no control, you can end up in an unpleasant situation when you don’t have enough money to make an important call. Sometimes long-forgotten subscriptions continue to consume several rubles every day, and the result is an impressive figure. Therefore, it can be a good habit to receive a detailed MTS report, which reflects the balance over a long period of time.

A monthly account statement is provided to the owner of the number from the beginning of the month until the date the document is ordered. It contains data on account replenishment, the cost of each call, MMS and SMS messages, the use of Internet traffic with the date, time and price of each operation. This report can be received once a day.

Why did the MTS balance reset to zero?

You dial a number, and in response you hear that you do not have enough funds to make a call. Where are your funds spent? There may be several reasons for this situation:

• You made calls or sent messages in excess of the minutes and SMS packages provided by the operator.
• You have paid services that are not included in the tariff plan.
• Paid subscriptions and more have been activated.

Whatever the reason for spending money, it must be eliminated. First, you should find out why debits from your account occur. To do this, you can use various tools that the MTS operator offers.

Precautionary measures

In order to prevent funds from being written off, you should follow some precautions:

• Prohibit sending paid USSD commands and calls to short numbers using special services - thereby saving yourself from unnecessary expenses;
• Never enter your phone number on dubious sites that require your identification - in 99% of cases this is a “scam” designed to “pump” money from gullible users;
• Do not take part in television quizzes that require you to perform some actions that a kindergarten student could handle - most likely, this is also a “scam” (some entertainment channels often do this);
• Do not respond to SMS that delight you with winnings of a large sum, a car, an apartment in Moscow and other valuable prizes - all these are the machinations of scammers;
• Do not visit dubious Internet resources, never call the short numbers listed there (even if you are assured that the call is free) and do not send dubious SMS and USSD commands - this way you can easily subscribe to any subscription with a monthly fee ;
• Carefully read the paid infotainment WAP services from MTS - they provide for writing off traffic at Premium tariffs and connecting subscriptions without sending SMS. That is, you can get a subscription by simply going to a site with Premium traffic (this is why many MTS subscribers sincerely hate their operator - you never know how the transition to this or that link will end).

If you want to send an SMS or call a short number, you can check the cost of sending a message or the cost of a call on the MTS website by entering the number in a special form. You should also carefully read the security articles published on the official MTS website.

Visiting a communication salon

A convenient way to find out about the latest write-offs is to visit an MTS communication store. To do this, follow the instructions:

1. Go to the MTS communication salon.
2. Tell the consultants your request to find out about the latest charges on the number.
3. You will be provided with information within a few minutes.

You need to have the following documents with you:

• Passport or other document by which you can be identified. For example, a driver's license is suitable for this.
• Agreement with the operator on the provision of communication services. This document is not always required, but if you still have it, it is better to take it with you.
• Power of attorney from the owner of the SIM card, in case it is registered to another person.

Find out why the money was written off by calling the operator

All questions about the reason why funds were written off on MTS can be found out by calling the operator. To do this, you need to dial the short number 0890. After this, you will be taken to a voice menu with detailed instructions on which key to press to get to the operator’s hotline.

In order for the operator to provide you with the necessary information, you must provide the encoded information and personal document data. After that, you can ask all your questions. Calls to the operator are always free of charge.

Setting a ban on paid subscriptions

In order not to look for the reason for the disappearance of money from your mobile account, we recommend activating the options that deactivate the sending of advertising emails:

Connecting options is free. However, you do not need to pay a subscription fee to use them.

It should be noted that activating the above options does not deactivate existing subscriptions. To unsubscribe from them, you need to look at the list of current options. This can be done in any of the ways listed above.

Each subscriber should know why MTS was charged. There are 4 ways to get an answer to this question. All that remains is to choose what suits you best. In order not to worry about written off funds in the future, set a ban on sending advertising messages.

Obtaining information about expenses allows customers of mobile operators to control their balance and disable paid services in a timely manner. Until recently, MTS subscribers had access to

. To find out about them, you just had to dial the USSD request * 152 #.

The service is currently unavailable, and the operator offers customers to check their money debits through the “Expenditures for today”

or electronic service
“Expense Control”
.

In the contact center

An alternative option is a contact center. How to find out the information you are interested in:

• Dial the number
• Listen to the menu.
• Select an item to connect to an operator.
• Wait for the specialist's response.
• After switching to the employee, tell the reason for the call.
• He will check the information in the system.
• Provides the client with the information they need.

The downside of this option is that the support service is often busy. Therefore, you often have to wait up to 10 minutes or more for a response. It is best not to call the call center in the evening when there is a peak in calls.

USSD command: a quick way to get information

To find out where the money goes on MTS, you don’t have to go to the office or connect to your personal account. The operator has developed a USSD command that provides information about the last 5 debits.

For information:

The text of the message will indicate the name of the package and the amount debited from the phone.

There is another command that allows you to find out about expenses - *111#. After processing the request, the settings menu will open. You need to select the section of interest, which will contain information about write-offs.

Call technical support

If money disappears from your account and there is no way to use your personal account, you need to contact technical support for help. To contact the operator, dial 0890 or 08460. In a few seconds, the autoinformer will answer. Select the question you are interested in or wait for the operator to answer.

After the technical support representative responds, tell us about the problem. To confirm ownership of the number, passport data will be required. The operator will provide a list of services for which additional fees are charged.

If a problem with debiting occurs in national roaming, use the number 8800-2500-890. You can call from any phone. There is no charge for communicating with the operator.

Why is this necessary?

There are many reasons to obtain information, including:

• We need data on write-offs.
• Find out about paid actions that have been carried out recently.
• Understand where the money was debited from the account.
• If the withdrawal occurred unreasonably, then obtain a subsequent return of funds.
• Get maximum information about your account.
• You need to understand which paid services are connected and consume funds.
• Other reasons for requesting data.

These are some reasons to seek further information. In fact, there may be much more reasons, it all depends on the specific situation. It is worth using special requests to verify the information.

Detailing in MTS customer centers

If you have personal time, you can contact any nearby MTS branch for details about debiting funds from your mobile account. Salons are located in every city in our country, so there will be no problems finding them.

You must have a passport with you to identify the user. This method is more productive, since you can simultaneously obtain information about write-offs and also fix the problem on the spot.

Following simple rules will help protect your mobile account from money being withdrawn by scammers