Rostelecom. Customization based on templates from www.razgovor.biz

I recently needed to connect a SIP trunk from Rostelecom to FreePBX 14 in conjunction with Asterisk 16 . As a reminder, I will describe the procedure to be able to receive/call on FreePBX via Rostelecom’s SIP trunk.

In your personal account of the Virtual PBX (Rostelecom), go to “ Users ” and go to “ user1 ” (you can create a new one, whichever is more convenient for you).

We look at the necessary data for connection - “ Domain ”, “ Login ”. If the password is unknown, then set it.

Let's set up routing of incoming calls to an external number for transfer to FreePBX . We set the transfer of calls in my case to the user “ user1 ”.

How to set up SIP telephony from Rostelecom

To use SIP technology, you will need either a special headset or a VoIP device.

If you have a headset, then you need to download a special application from the official website and install it on your computer. Enter your login details and go to advanced settings. There you will be required to fill in the SIP data specified in your contract. Don't forget to adjust your video and audio settings.

If you purchased a SIP phone, then connect the network cable to it and make further settings from your computer.

• Find the network address in your phone's instructions.
• Enter it in the browser address bar
• Enter login and password
• If everything is done correctly, the device settings page will open.
• Go to the SIP settings tab and fill in the data
• Click on save and reboot the device

To understand the benefits of Rostelecom SIP telephony, let's look at the main advantages:

• lower call costs
• lack of expensive equipment
• ability to connect additional numbers both within the network and external
• you are not geographically tied to a specific office or building
• ease of moving

Call rates will allow you to save money, even if your employees call numbers in other cities and even countries.

How to connect and configure

Rostelecom, being the largest telecom operator, as well as the leading Internet provider in Russia, was expected to be among the first to use the new SIP protocol. Together with standard telephone services, a Rostelecom user (client) has the opportunity to receive an inexpensive but high-quality telephone line that can operate all over the world. To join new technologies and telephony without borders, you need to connect to. The subscriber receives all the necessary software products and settings. The package of SIP telephony services includes:

1. Access to the provider’s global cloud communication system, which automatically reduces the cost of phone calls significantly.
2. Anywhere (country, world) you continue to stay in touch with your usual city number. It costs nothing to organize an operational call center even on vacation, providing 24/7 support to your clients.
3. The free call option assigns a landline number to you.
4. The client can connect to his system all the Rostelecom channels he has (mobile number, home number).
5. Quick and simple organization of any office, even one where it is not technically possible to install a telephone. At the same time, your office will be provided with multi-channel communication.

After additional configuration of the software from Rostelecom, the client will be able to install an entire PBX on a regular computer, which means that all the capabilities of the telephone exchange will be available to you for little money. Managing calls, forwarding them, setting up a voice menu, recording all conversations, and so on. Moreover, all these capabilities will be based on your computer or laptop, that is, you do not have to buy and install expensive telecommunications equipment. You can install the software package on your computer, or you can purchase an inexpensive IP phone.

Setting up SIP from Rostelecom in Asterisk

The most commonly used SIP server is a software solution called Asterisk. The functionality of the program allows you to set up call forwarding, holding and transferring a call to a specific employee, and also contains conference calling and Call center functionality.

From your contract you will need a username, password and phone number. Before setting up, you will have to consider the following points:

• how many digits will there be in phone numbers
• select first digit
• distribute numbering by departments
• organize employees into groups
• consider the possibility of redirection

Pros and cons of IP telephony from Rostelecom

advantages among the advantages, let’s consider them in more detail:

• You will need a couple of days to fully equip and set up the call center;
• Many additional options for more functional and convenient communication;
• No need to lay utility networks;
• Cheap devices - IP phones are inexpensive if you order them from Rostelecom.

In addition to the advantages, there are also disadvantages that you will have to face:

• There is a monthly fee, this is a minus, since many small providers provide virtual PBX services without a monthly fee;
• Calls abroad are expensive - at least 9.46 rubles per minute, so this is not profitable for multinational corporations;
• Services are only for legal entities; individuals and individual entrepreneurs cannot connect to New Telephony.

Despite the shortcomings, many are satisfied with the quality of services, which is why they are popular.

Most frequently asked questions and problems

Like any type of communication, SIP telephony also contains communication problems. Among the most common are the absence of short beeps when the phone is busy, interruptions in conversations, and poor audibility of the interlocutor.

First of all, you need to check the quality of the Internet connection, equipment or your wi-fi connection. Apart from this, check:

• connecting the cable to the device
• analyze server performance
• assign ports for each device

When using Rostelecom SIP telephony, new opportunities open up for you. You can easily receive call statistics and analyze it, you can easily distribute calls between your employees, and most importantly, you will pay less for communications. This solution is suitable for both small businesses and large companies.

We also recommend reading the article about IP telephony from Rostelecom.

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Wi-Fi SIP phones

For wireless connection to SIP telephony services, Wi-Fi SIP phones are produced - devices operating in Wi-Fi networks

Away from home and office, you can do without expensive mobile roaming (especially international) if you have a Wi-Fi SIP phone with you. The main thing is to get into the wireless Internet coverage area - the Wi-Fi zone. In this “free Internet territory”, a Wi-Fi SIP phone will provide communication with traditional, mobile and IP telephony subscribers located in any country in the world. Its setup is the same as the desktop model.

Wi-Fi SIP phones have the functionality of office SIP phones. However, some vendors provide consumers with the opportunity to independently add new functions to Wi-Fi devices and change existing ones. Such operations can be performed, for example, with the AddPac AP-WP100 Wi-Fi SIP phone, which is based on a high-performance RISC processor and DSP using the APOS operating system. To upgrade the functionality of this phone, you only need to take two simple steps: 1) download software from the manufacturer's website that provides the desired change, 2) reboot the OS.

To ensure that the consumer does not “lose” contact with employees and friends outside the Wi-Fi zone and does not carry an additional mobile device with him, dual-mode GSM/Wi-Fi phones are produced that switch to cellular roaming in the absence of wireless Internet coverage.

Setting up SIP telephony from Rostelecom

To set up digital telephony using SIP technology from Rostelecom, you need to determine what will be used as a communication device. There are two ways: using a headset or a VoIP device.

In the first case:

• download the application (client for computer) from the official website;
• unpack and install;
• enter your login information;
• Go to the “advanced settings” menu and fill in the SIP parameters (issued to the subscriber upon concluding a service agreement);
• adjusting audio playback and recording parameters.

• we connect to the general network;
• dial the phone’s IP address on the PC (the address is indicated in the instructions for the device);
• enter user data (login and password);
• open the home page;
• find and fill out the tab with SIP settings;
• We save all entered data and reboot the device for activation to take place.

Thanks to SIP technologies, subscribers have advantages that were not available when using standard telephone communications, namely:

• low cost of service;
• inexpensive equipment;
• the ability to connect both external and internal additional numbers;
• lack of a fixed subscriber point;
• ease of transferring the communication line in case of moving.

It has become much more profitable for legal entities to organize negotiation processes. Tariffs for calls both within the country and abroad with IP telephony allow you to save money.

IP telephony: what are its capabilities?

We know what telephony is - voice over wires, we know what cellular telephony is - voice over the air. IP telephony uses all possible channels to transport the signal (voice). The new connection is based on the SIP data transfer protocol (established session). This protocol has taken telephone communications to a higher level; you only need to know the SIP-ID (of the subscriber or your own), and you can freely move to any part of the world, while you will make voice calls as if you had never left.

In addition, video conferencing, cloud games (online), exchange of multimedia content and simple text messages are all also included in the list of Rostelecom services. Moreover, the payment for such rich opportunities is actually “symbolic”. Using IP telephony, you can call not only via Internet channels to the same SIP-IDs, but you can easily do this to landline (home phones), to the mobile phones of your friends or colleagues. In this case, the system uses special gateways for this.

What is noteworthy is that voice or video calls that pass through global network channels do not belong to traditional wired telephony; only Internet traffic is paid for. And imagine, you and most of your friends are connected to the Internet through unlimited tariffs, which means that calls, no matter how many there are, are actually free. No matter how far you are from the interlocutor, even on another continent, as soon as you turn on the telephony program, you already have a connection, and with the current development of the Internet, the connection is of excellent quality.

Attention! For business, this is an ideal solution, since you are in touch with clients even during vacation, they simply dial your landline number, and the call comes to you even on remote islands.

Setting up a Yealink SIP phone for Rostelecom cloud PBX

Yealink VoIP phones appeared on the Russian market relatively recently. But despite the fact that the manufacturing company is entirely Chinese, its products have already earned authority and recognition. There is very good quality of the devices themselves, reliability of operation, and ease of setup. And most importantly, all this for a reasonable price. The most popular models Yealink SIP T19/T19P, SIP T21/T21P, T22P, T26P are actively purchased by both individuals and various firms and companies. As part of this post, I will tell you how to set up a Yealink IP phone to work with a new popular service from Rostelecom - a cloud PBX that works via the Internet and allows you to connect a landline phone number or 8-800 format number to any point where there is access to the global net.

Instructions for setting up an IP phone:

We connect the Yealink SIP phone to the LAN port of the router. In this case, the DHCP server must be enabled on the latter, otherwise the phone will not be able to obtain an IP address. After that, press the OK button on the phone. A menu will be displayed on the screen in which you need to select the item Status . By selecting it, you will see information about the current status of the phone:

We are interested in the IP field. Next, you need to open any web browser on your computer (Internet Explorer and Google Chrome are best suited for these purposes) and enter this IP address in the address bar. If everything was done correctly, the result will be an authorization form for accessing the SIP phone settings. The default login is admin, password is admin. To set up a connection to the Rostelecom cloud PBX, you need to go to the Account :

In the list of accounts, select Account 1 . Below we see that the SIP account is enabled; in the “Label” field you can write any name for the connection. The same goes for the Display Name field. But in the fields “Registration name”, “User name” and “Password” you need to enter the data that you were given when concluding the agreement. In the “Transport” list, set the value to “UDP”. All that remains is to specify the SIP server address to connect to and the port. This data should also have been provided to you upon connection. Click the Save button and check the registration status. If everything is done correctly, the value will be “Registered”. Yealink SIP phone setup is complete and you can make calls,

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What tariff plans are available for legal entities when connecting to IP telephony?

Examining Internet queries for Rostelecom, analytics show that network users are trying to find more detailed information about the provider’s IP telephony, tariff plans for individuals and legal entities, and additional system capabilities.

You should take into account the fact that individuals will not be able to connect to this Internet resource, but individual entrepreneurs, private companies and government organizations can.

Rostelecom includes 4 tariff plans in this range of services, which have different monthly payments, a limit on outgoing calls, the ability to store recordings for a certain number of days and a limited number of places for use. TP are as follows:

1. base;
2. minimum;
3. optimal;
4. maximum.

At the same time, the provider took care of the availability of additional functions on any tariff plan, such as:

1. control of incoming calls;
2. voice menu control;
3. the ability to conduct statistics and analysis of calls at any time;
4. entering a certain number of numbers into the automatic telephone exchange.

Setting up sip in Rostelecom

The VoIP telephony service is available to dctv FTTB users and can be provided either in one cable (IPTV, Inet, VoIP), or separately at the request of the customer (it may be more expensive), by dividing it into separate VLANs.

Parameters you will need to configure Rostelecom sip yourself:

• auth. password: xxxxxxxx.
• auth. name: 83147ххххх.
• SIP server port: 5060 (standard is used).
• SIP server: 172.22.1.1.
• Proxy server - not used.
• STUN server - also not used.

Other settings necessary for successful network operation:

Sip Rostelecom setup. Answers to some frequently asked questions:

Q1. Is there an external address for connecting the Rostelecom SIP system via the Internet?

A1. No and most likely not planned

(An external address would make it possible to call subscribers of the Rostelecom operator via the Internet and the number would look like: , also a classic SIP phone is capable of supporting several SIP providers at once. By the way, it is also possible to select them so that it would be more profitable for you to call.

Q2. Does the client have a personal account for managing and setting up SIP telephony?

A2. There is no personal account.

(there is no viewing of calls, tariffs and service connections, i.e. almost nothing)

Q3. How can I connect Caller ID to an existing SIP phone?

Q3. Caller ID can be activated as an additional service. To do this, you need to write an application (costs about 50 rubles per month).

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Is Rostelecom virtual telephony worth the money: user reviews

Whether you should connect to this service is up to you to decide. Users leave mixed reviews.

Main advantages

• Simple and intuitive interface;
• It’s quite possible to do the setup yourself, even on an intuitive level;
• Wide possibilities for connecting additional functions (in particular, recording phone calls);
• CRM system integration;
• Possibility of connection without specialized equipment and pulling a bunch of cables throughout the office building;
• Own technical support line for users.

Disadvantages of the system

1. The most common negative review relates to high tariffs;
2. The cost of calls above the tariff and to other countries;
3. Inability to connect the service to individual entrepreneurs and individuals.

Thus, the new IP telephony service itself will be quite attractive for legal entities. Simple configuration solutions and favorable tariffs are attracting more and more business representatives to the operator. Think, maybe you should join their number? We leave the answer to you.

Why do you need SIP telephony?

Work principles

Rostelecom's SIP telephonization is based on packet exchange of digitized speech through networks with TCP/IP protocols (Internet), where the SIP (Session Initiation Protocol) session protocol is used to establish, maintain and disconnect telephone connections.

SIP telephony capabilities

Rostelecom's SIP telephony system allows you to connect anywhere in the Russian Federation where the company offers Internet services. By connecting to Rostelecom, you can build a corporate telecommunications network to provide company employees with high-quality communications and provide modern services for entrepreneurs. Such a network can be organized according to the structure of a given enterprise, adding short numbers for internal connections in the required quantity.

The essence of technology

IP telephony is a type of communication that appeared not so long ago and is based on the SIP protocol. The level of telephone communication has become significantly different. If you know your own SIP ID, you can move around the world, regardless of location, make voice calls, participate in video conferences, various online games, transfer photos and video files, and exchange text messages for a small fee. In addition, you can make calls using Internet IP telephony technology. Specially designed gateways will allow you not to lose connection when calling landlines and mobile phones.

Calls that travel over the world wide web are not interconnected with traditional telephones. In this case, payment is taken exclusively for Internet traffic. Taking into account the unlimited nature of most packages, we can say that they are practically not charged. Even in remote areas, when connecting a softphone, it is possible to stay in touch, which is not related to location.

This solution best demonstrates its business capabilities. Since you are on vacation, you still have contact with your partners and the ability to negotiate using local numbers.

Instructions for setting up SIP from Rostelecom

To configure Rostelecom SIP on the subscriber’s terminal equipment, you must determine and enter the following parameters:

• password: auth. password: xxxxxxxx;
• name (area code and subscriber number): for example, auth. name: 812ххххххх;
• server port and IP address - SIP server port: 5060 (standard is used), SIP server: 172.22.1.1.

The proxy server and STUN network protocol server are not used.

Setting up SIP for Rostelecom Asterisk

The connection is made to an Asterisk IP-PBX running the FreePBX system. As a result of concluding an agreement, Rostelecom issues to the customer a subscriber (user) name, password and telephone number, for example: name=1235463, password=Qw23IP37, number=8121235463.

You need to create a trunk and come up with a name for it - rtktrunk; then follow the steps - Connectivity >>> Trunks >>> Add SIP Trunk and set the parameters:

• trunk Name=rtktrunk;
• host=lt650.16.rt.ru;
• type=friend;
• context=from-trunk-vox;
• username=1235463;
• secret=Qw23IP37;
• fromuser=1235463;
• fromdomain=lt650.16.rt.ru;
• nat=yes;
• qualify=yes;
• insecure=port,invite;
• disallow=all;
• allow=alaw;
• canreinvite=no;
• registersip=yes;
• account=rostelecom;
• dtmfmode=rfc2833;
• register string=7235463: [email protected] /8121235463.

Now the settings need to be accepted and saved: Submit Changes >>> Apply Config.

If multi-frequency dialing (DTMF) does not work, you should change the value of this parameter: dtmfmode=inband.

SIP connection errors and their solutions

Errors, or answers, are divided into three groups and occur when:

1. Inability to process the connection request.
2. Software failures, failures and possible server problems.
3. Global failures.

Errors in each group have codes 4xx, 5xx and 6xx, respectively. A number of them do not require special solutions, since they belong to the “normal” class, indicating a natural reason for refusal of calls, for example:

• 401: “user is not authorized”, “registration time has expired”;
• 402: “payment required (future reserve)”;
• 403: “wrong number, login or password”, “subscriber is disconnected”, “this SIP number is already in use”, “subscriber is not registered”;
• 404: “the called subscriber was not found (there is no given SIP number)”, “login and password were not found”;
• 480: “there is not enough money in the account”, “there are no funds in the non-resident foreign currency account (RFC)”, “incorrect (non-existent) number”.

The called party is unavailable:

• 403: "busy";
• 600: “busy and asks not to disturb”;
• 603: “does not accept calls and does not indicate why”;
• 604: "subscriber does not exist";
• 606: "some requested parameters cannot be provided at the receiving end, for example, bandwidth, dial plan."

Failures with other codes may require intervention by administration or technical personnel:

• 400: request syntax errors - in this case, adjustment of the equipment in terms of signaling is required;
• 406: incorrect codec configuration - in this case, the solution is to set acceptable codec parameters;
• 480: problems with the central network database - the database needs to be configured;
• 500: transferring an account to a remote system - equipment adjustment is required;
• 500: internal server error - rebooting the server may help;
• 501: the server software does not have functions to process this type of request - you need to update the software;
• 503: during operation, the server equipment may be unavailable due to overload or maintenance - in this case, you should wait until the work is completed;
• 513: messages too large - adjust message length.

SIP phone: capabilities, connection, setup

In addition to the usual voice communication functions, many SIP terminals offer intercom and audio conferencing capabilities and support for video calls. At the same time, QоS (Quality of Service) software ensures high sound quality. It is also important that power supply to SIP phones can be carried out using PoE technology (Power over Ethernet - power supply over a local computer network).

Services provided by SIP phones during conversations include displaying the current time, duration of communication with subscribers (as well as information about them) and missed calls. “Instrumental” services include programmable keys (for quickly dialing subscriber numbers and frequently used device functions), of which today there can be up to two dozen, and connecting an expansion panel to the phone allows you to increase their number to 64. In addition, up to six personal SIP accounts can be configured on an advanced SIP phone.

If you need to use both SIP and traditional telephony, you can install dual-mode devices in the office, which are connected to the Ethernet network and to the city telephone network or office PBX using the connectors available on their cases.

Rostelecom SIP telephony tariffs

There are no tariff plans for individuals and households, since SIP telephony services are not provided to them. Tariff plans are developed for legal entities - small, medium and large businesses, the public sector and telecom operators.

For legal entities, the virtual server (PBX) service costs 1.6 rubles. (including VAT) per minute of conversation, subject to the purchase of a minimum package of 500 minutes for 800 rubles. and subscription fee 1 rub. per month (tariff “S”). Outgoing calls when forwarded to numbers of traditional telephone networks are charged depending on where the calls are terminated: at local, long-distance or international rates.

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Rates

Rostelecom offers really very attractive tariffs, however, this is by no means free cheese. However, any tariff, no matter how much it costs, is always a telephone connection of the highest quality (many ordinary phones cannot boast of this), and the cost is actually several times lower when compared with traditional telephony.

The basic tariff costs 400 rubles monthly. As part of the tariff, the client receives one workplace, that is, even in your database you already have a ready-made small call center. You can connect additional workstations, the cost of each is 41.5 rubles. For the option of permanent recording and storage of all conversations, the client pays 70 rubles every month for a separate workplace. You will have a beautiful number 8800*, and an incoming call to it will cost 1.3 rubles with per-minute billing. As for outgoing calls, the tariffs for them are as follows:

• 6 rubles per minute for a call to a landline number;
• 6 rubles per call to a mobile phone in your home region;
• 75 rubles calls to any Russian numbers.

Calls to international numbers are charged differently, depending on the country of the call. Prices are given for metropolitan customers; to clarify the cost of services for customers in other regions, you should contact Rostelecom directly on the support line. When connecting for the first time, the subscriber has the opportunity to evaluate the quality of the service completely free of charge - the provider offers a one-week trial period.