The Rostelecom remote control does not work: it does not change the channels on the set-top box and the volume. What to do?

Thanks to the development of modern telecommunication systems, interactive television has appeared in the homes of many Russians - a service offered by Rostelecom. Connecting it is not difficult - just buy a special TV tuner, make simple settings, after which you can watch movies, become the owner of the latest karaoke collection, and be able to record sports matches and favorite programs. But what to do if the Rostelecom remote control does not work - a problem from which no one is immune. In fact, there is a way out of the situation, and our advice will come to the rescue.

Primary diagnosis

When purchasing a set-top box (receiver) for Rostelecom, the TV remote control must be included in the package. If the device fails, the first thing to do is diagnose it.

A fault may be indicated by a burning diode installed on the device.

The most common cause of breakdown is a failed battery. Solving the problem is very simple, just change the battery or charge the battery.

If replacing the batteries does not lead to anything, then the reason lies in the device itself. To solve it, you need to contact a service center; in some cases, if the remote control is under warranty, the device may be replaced.

In some cases, the receiver itself turns off; the problem here is that it is broken. In this case, it is not worth doing repairs yourself; it is better to contact a service center, where specialists will be able to determine the cause and solve it.

Causes

If the above malfunction occurs, it is important to understand why the remote control for the Rostelecom set-top box does not work. The main reasons include:

Low batteries.
Pressed buttons.
Conflict between tuner and TV.
Incorrect settings.
Mechanical damage to the remote control.

In all cases, the Rostelecom remote control does not respond, does not increase the volume on the set-top box and does not execute other commands. At the same time, there is no need to rush to conclusions and run to the store for a new remote control or refuse and return the receiver to the provider. Many problems can be solved on your own without turning to specialists.

Factory reset

The Rostelecom set-top box comes with a remote control that also controls the TV. Sometimes during the settings process, users enter incorrect codes, which causes the remote control to stop working completely or in a certain part.

To fix this, you can reset your settings to factory defaults. To do this you will need:

Point the remote control at the TV and press the OK and TV buttons at the same time.
Fix in this position for a few seconds.
When the LED flashes several times, the buttons can be released. This will switch to program change mode.
Next, press the numbers 977 from the remote control. After this, the diode should blink four times.

After this, you can start configuring the parameters. If the user has reset not only the set-top box, but also the TV, then the further process will be a little more complicated. To fix the problem, you need to separate the data. To do this, you need to enter one of five codes, ranging from 3220 to 3224.

Further actions:

point the remote control at the console;
press OK and Power;
hold the buttons for two seconds until the TV goes into programming mode;
set one of the codes (the procedure can be repeated five times).

If everything is done correctly, there will be no conflict between the set-top box and the TV, and after resetting the settings everything will function correctly.

There are cases when it is impossible to reset the settings, i.e., the remote control does not respond to commands, there is no response on the device.

The reasons may be the following:

The remote control battery is low. To check, just press any button; if the diode lights up, then the problem is not in the batteries.
The receiver does not see the team. This happens due to a large distance between the remote control and the receiver, or interference occurs in the control path that does not allow the infrared ray to pass through.
Damage to buttons. This can happen if the user presses hard on the keys and they get stuck in the “sockets”.
Poor display brightness. This may cause difficulties in the device synchronization process.
The remote control and TV are not synchronized. To do this, you need to enter programming mode and enter a special code.

Reasons why the Rostelecom remote control does not work

Potential problems can be broken down into several categories:

The TV does not respond to certain button presses. There is a good chance that these buttons are simply out of order;
TV control codes require reconfiguration. We will discuss in detail below how to fix such a breakdown. In short, the TV may not respond to, for example, changes in volume. But, again, the problem may be in the buttons themselves;
The TV is conflicting with the set-top box. Quite a rare reason if the TV is correctly located next to the set-top box;
The reason may be the need to change batteries. A banal discharge could have occurred.

Setting up the remote control

You can configure the Rostelecom remote control in manual and automatic mode. In the first case, the device independently selects codes, in the second, they must be entered manually.

Automatic setup

To configure in automatic mode, you must:

Turn on the TV.
Press OK and TV at the same time and release them when the diode lights up. This means that the device has entered programming mode.
Next, enter the key, which depends on the TV model. They can be found on the provider's website.
Press the channel switch button until the TV turns off. Each time you press, the system automatically selects a code from the available list.
After turning off the TV, you need to click OK for the changes to be saved.

Manual setting

If automatic configuration fails, you can try to do it manually. The procedure is as follows:

Enter programming mode using the method described above.
Enter the key corresponding to the TV model.
If it turns out to be correct, the diode will blink twice, otherwise you must enter another code.
After blinking twice, you need to check the remote control for functionality. Try turning down or increasing the volume. If everything is done correctly, it will work smoothly and follow all commands.

The Rostelecom remote control does not work - a conflict with the TV

A conflict between two devices is indeed possible. Without going into technical details, there is only one reason - the two devices have a similar control code. The elementary symptoms of such a problem are that channels are switched inappropriately, as if they were being switched on a TV or set-top box. The volume is regulated in an incomprehensible way - as if two volumes are changing at the same time, and so on.

A simple solution to the problem is to give the remote control an individual code. In this case, you do not need to study the instructions to find the code. If there is specific equipment incompatibility, the following combination of numbers will help:

3220
3221
3222
3223
3224

How can I change the code? For this task, you should follow these instructions:

Make sure the equipment is turned on;
Press the POWER and OK buttons for 3-4 seconds. This way you also turn on the programming mode, but this time it’s different;
Enter one of the above codes, setting the numbers using the remote control;
Change channel, increase/decrease volume. Works? Everything is done right;
The problem is not solved? Test other code from the above.

The most banal advice is to read the instructions from Rostelecom. It always contains detailed information on how to set up the remote control correctly, why it malfunctions, and so on.

If all else fails

In some cases, it is impossible to solve the problem with the operation of the remote control on your own. Sometimes the reason for this may be a manufacturing defect or failure of important parts that require replacement. In this case, you need to call the Rostelecom operator.

Many of the above problems can be solved by simply replacing the remote control with a new one. After all, the cause of a malfunction may be the oxidation of some important elements or malfunction of the buttons. In any case, only a specialist can diagnose the breakdown and try to fix it.

What to do

If at some point you find that the Rostelecom remote control does not adjust the volume and does not work, start with diagnostics. Follow these steps:

take a smartphone;
turn on the camera in it;
point the remote control at it (from the side of the light bulb);
Press the volume buttons.

There are two options here - the LED is working or not. In both cases, the instructions for action will be different.

LED does not light up

Let's say you find that the light on the remote control doesn't work when you view it through the camera and press the volume buttons. Follow these steps:

Replace the batteries. If the Rostelecom TV set-top box does not increase the volume from the remote control, start by replacing the power source. Remove the old batteries from the compartment and replace them with new ones. After this, check according to the above diagram. If the light does not light and the remote control does not work, proceed to the next step.
Call a specialist. Common causes of malfunction are damage to the buttons themselves or the remote control. In this case, pressing the keys does not produce any results, and the Rostelecom remote control does not increase the volume. If you have repair experience, try doing the inspection yourself.
Replace the remote control. If the malfunction is caused by damage to the circuit or pressed buttons, it is better to replace the device. The asking price is no more than 300-400 rubles. Repairs in many cases are more expensive.

If you decide in favor of calling a specialist, call 8-800-100-08-00 and tell us about the situation. Explain that the volume on the Rostelecom control panel cannot be adjusted. Please note that you have replaced the batteries and performed diagnostics. After arriving at the site, the specialist performs the following work:

carries out diagnostics;
draws up an act;
receives a request to replace the device.

If the equipment is under warranty (including under the “Warranty Plus” program), you can get a free replacement. The possibility of such manipulation must be clarified with the support service.

LED is on

If the light on the remote control is lit, adjusting the volume of the Rostelecom set-top box does not work for other reasons. In this case, take the following steps.

Restart the set-top box

In many cases, rebooting the TV set-top box will help. To do this, unplug the equipment and turn it back on after a few minutes. After that, check whether the adjustment works or not.

Increase display brightness

Sometimes the reason that the Rostelecom remote control does not work (not only the volume) is the low brightness of the screen. The likelihood that this is the problem is minimal, but it’s worth checking this version.

Do a hard reset and setup

If the Rostelecom remote control does not increase the volume, reprogramming is necessary. First, reset all previously made settings:

press the OK and TV buttons together;
wait until the light on the equipment flashes twice;
enter the key combination 977;
wait for the response and check whether the remote control is working or not.

If resetting does not help, perform automatic settings. For this:

Press OK and TV at the same time;
after blinking twice, enter 991;
change channels until the equipment turns off.

This is the easiest way to adjust the volume on the Rostelecom remote control. The system synchronizes itself. After startup, press OK and TV, and double blinking indicates that the settings have been saved.

If automatic configuration does not help, do this manually:

find the code for your set-top box;
press the combination of TV and OK;
wait for double blinking;
Enter a code;
check whether the Rostelecom remote control controls the volume on the set-top box;
if nothing works, try another code.

The main difficulty is finding out the code required to configure the equipment. To do this, use one of the following steps:

look at the instructions for Rostelecom equipment;
dial the operator's number;
Log in to the official website of the provider and look for the code for your TV.

If you found the correct code and followed the steps above, these steps should help resolve the issue.

Contact support

If you still haven’t figured out how to turn up the volume on the Rostelecom set-top box, and the remote control doesn’t work, contact support. To do this, dial 8-800-100-08-00 and tell us about the current situation. First, specialists help resolve the issue remotely. If there is no result, they can tell you the address of the nearest service center where you can go for help.

Now you know what to do if the volume on the Rostelecom remote control does not work. First, determine the malfunction and understand the nature of the breakdown (software or mechanical). In the first case, make the necessary settings, and in the second, contact the company’s technician, have it repaired at a service center, or replace the remote control.

Remote control instructions and TV codes

To operate the remote control effectively, you must follow the instructions supplied with it, according to which, when using the remote control for the first time, you need to configure the remote control and the TV to interact using synchronization codes. By default, this setting is not provided; if it is not made, the sound will not be adjusted using the remote control.

For the set-top box, you need to find a place within the range of the remote control. If its signal is not received by the receiver, the TV, accordingly, does not receive a command to switch channels or anything else.

Incorrect location of the receiver is a trivial, but common reason that the remote control does not work; it should be excluded among the first, so as not to waste a working device for service.

Due to the fact that the Rostelecom remote control is universal, for its normal operation and interaction with devices of various manufacturers and brands, codes are provided for synchronizing the remote control and the TV, as well as the set-top box and the TV, which are provided by Rostelecom in several versions and are determined during programming by manual or automatic selection.

Remote control instructions and TV codes

Incorrect location of the receiver is a trivial, but common reason that the remote control does not work; it should be excluded among the first, so as not to waste a working device for service.