How to call a Rostelecom technician if your home phone doesn’t work?

A phone breakdown is always unpleasant and unexpected. Therefore, if it suddenly happens, you should quickly begin repairs and return the equipment to its working condition. Modern service allows you to instantly solve any problems, no matter how global and serious they may be. It is enough to know what to do in the current situation and not give in to anxiety. If necessary, you can easily request repair of a telephone line from Rostelecom; the telephone number for contacting support is available both on the company’s official website and in the customer service agreement. Calling a specialist will not cause any difficulties, and the specialist himself will appear as soon as possible.

Rostelecom technical support: how to call from a phone?

Usually, when calling a provider, the user does not need to hang around for a long time waiting for a connection, since operators answer calls and solve client problems very quickly.

That is why subscribers may not calculate the best time to call. It is pointless. The Rostelecom multichannel hotline operates around the clock. You can contact the operator at any time. The support service works both on holidays and on weekends. Subscribers can call the operator even at 12 o'clock at night.

Important : during some hours, operators are especially busy, so they may take a long time to answer a client’s call. And if the subscriber does not want to wait for a long time, then experts recommend that he call the hotline in the morning.

How to apply

The easiest way is to call a single hotline number.
It is free for all regions of the country. The telephone number for calling a technician at home is: 8800100800. The provider’s operator will accept the request and transfer it to a second-line technical support specialist. After a short time you will be called to find out the details. You will need to explain what happened and name a time convenient for you for the technician to arrive. The fact is that he will need to provide access to the equipment located in your home for diagnostics and repairs. Therefore, you need to set a time when someone will definitely be present at home.

Expert opinionTelecom TelekomychExpert in telecommunications technologies and just a good guyAsk an expert a questionBe prepared for the operator to offer you to solve the problem without calling a technician to your home. This must be treated with understanding. After all, there are always a lot of requests, and most of them are resolved over the phone. Why waste time and money if you can fix the problem remotely.

A well-trained manager will advise you and tell you in real time what steps you need to take to diagnose and fix the problem. If the problem cannot be resolved this way, an engineer will be sent to you.

What issues can be resolved with the help of Rostelecom technical support?

Rostelecom technical support service is an important element of the service, which directly relates to the quality of the services provided.

With the help of the company's support service, subscribers can:

• connect or disconnect the service;
• become a new subscriber;
• draw the operator’s attention to shortcomings and quality of service;
• configure the equipment.

mobile connection

Subscribers using mobile communications from this telecommunications company can contact it without even registering a personal account on the website.

To do this, the subscriber can dial the number:

• 0111

In addition, he can use a special USSD command.

All he needs is:

• Pick up your phone.
• Dial the combination on it: *111#.

The subscriber can also contact the operator through an automatic service. It is available by number.

Internet

You can also contact this telecommunications company via the Internet. This is done through their official website.

To do this, the subscriber:

1. Follow the link: https://moscow.rt.ru/.
2. Clicks on the “Help” button.
3. Selects the category he needs.

This section is divided into the following subcategories:

• Internet.
• Mobile connection.
• A television.
• Telephone.
• CCTV.

All relevant information, all user questions and answers to them are located in this section.

In addition, you can contact the provider through the “Feedback” form located on the website.

To do this, the subscriber:

1. Follow the link: https://moscow.rt.ru/.
2. Scrolls to the end of the page and goes to the “Feedback” tab.
3. Fills out the form.

Next you need to write:

• FULL NAME.
• Mail.
• Phone number.
• Preferred method of communication. The provider can send a response to the client by email or SMS message to his phone.

In the middle part of the form the subscriber must indicate:

• subject of the appeal;
• name of the service;
• the text of your appeal.

Next, the user attaches audio and video files to the completed questionnaire, agrees to data processing, and clicks on the “ Submit ” button.

In addition, you can contact the provider through your personal page using a single Rostelecom ID.

Instructions:

1. Open the official website or follow the link: https://b2c.passport.rt.ru/auth/realms/b2c/protocol/openid-connect/auth?response_type=code&scope=openid&client_id=lk_b2c&redirect_uri=https%3A%2F%2Flk. rt.ru%2Fsso-auth%2F%3Fredirect%3Dhttps%253A%252F%252Flk.rt.ru%252F&state=%7B%22uuid%22%3A%22A30EF512-D676-4A6B-BA9D-077D671168E8%22%7D.
2. Select the method by which authorization will occur in your Rostelecom personal account .

If the user logs into the Rostelecom account via:

• Phone, then enter the phone number and password into the form, click on the “ Login ” button.
• Mail, then enter your email address, password into the form and click on the “ Login ” button.
• Login - enter your login and password into the form, click on the “ Login ” button.

By logging into your personal account, the user can ask the operator his question and receive an answer with a notification as soon as possible.

It often happens that a user logs into his account and then cannot log in to his account simply because he does not remember the password. There is no need to be upset, because... you can simply recover your password.

Instructions for restoring access:

1. Open the authorization page in your personal account or follow this link: https://b2c.passport.rt.ru/auth/realms/b2c/protocol/openid-connect/auth?response_type=code&scope=openid&client_id=lk_b2c&redirect_uri=https%3A%2F %2Flk.rt.ru%2Fsso-auth%2F%3Fredirect%3Dhttps%253A%252F%252Flk.rt.ru%252F&state=%7B%22uuid%22%3A%22A30EF512-D676-4A6B-BA9D-077D671168E8%22% 7D.
2. Click on the “I don’t remember my password” button.
3. Choose the easiest way to recover your password.

You can do this by:

• telephone;
• mail;
• login.

How this happens : the subscriber only indicates a phone number, email or login in the form. Confirms everything by entering the text from the picture and clicks on the “Next” button.

Please note : if the client cannot read the text from the image, then he can update the contents of the form. The text will also be updated and become more readable.

Reviews

Leave a review (3) 08/22/2019 Lidiya Sergeevna, Khimki
Dissatisfied with the efficiency of Rostelecom services. I wrote a request to turn off the radio point, which has not been working for 1.5 months; instead of the radio point, they turned off the home telephone, which has not been working for a week. I contacted him several times to resolve the issue. No action yet. Is it really that difficult? I suffered from someone's carelessness, but I was punished

03/04/2019Natalia

But Rostelecom works great for us. There were problems at first. But everything has been eliminated. The TV doesn't freeze. And technical support always works promptly. All managers are polite. Maybe we’re just so lucky, but so far we’re happy with Rostelecom’s work.

10/06/2018Vladimir IsachenkoSt. Sushchevsky Val, 26, Moscow

Small office, electronic queue, but a lot of people standing, waiting in line - few seats. I wrote an application to disconnect the antenna, they served me quickly because a separate employee was allocated for this operation. The staff is polite, overall ok...

Online Personal Account

Rostelecom subscribers who have connected the Internet and television from Onlime can use a separate personal account, i.e. before the merger.

To contact the provider, the subscriber:

1. Logs in to your personal account.
2. Click the appropriate “Support Service” button and submit your request.

In the application you must fill out:

• account number;
• User's full name;
• equipment connection address;
• series, client passport number;
• keyword.

Possible causes of problems

Before contacting support, you should try to figure out the situation yourself. This will save time and, in some cases, money. Possible reasons for a phone not working include:

• lack of money on the balance sheet;
• non-working telephone;
• broken cable in the apartment.

Any of these reasons can temporarily leave a subscriber without a landline telephone and communication. But you can deal with such malfunctions on your own. And line breaks outside the apartment should be entrusted to professionals. This is due to the importance and complexity of the work. Broken wires outside the home will deprive many people of the ability to make calls, and solving a problem of this magnitude is the job of trained professionals.

Technical support for legal entities in Rostelecom

PJSC Rostelecom is a modern provider that has separate contact numbers for individuals and legal entities.

The following numbers are provided for legal entities:

• 8. Using the number of a legal entity, they can quickly contact the technical support service.
• 8. Corporate clients can use this number to contact the operator of a regional information and reference service.

Important : if the subscriber is abroad and calls the number “8 800”, the cost of the call will be charged according to the terms of your roaming tariff plan.

That is why, when abroad, it is better to call the number:

• +7. Rostelecom subscribers can call this number completely free of charge.

Remember : a legal entity can call the numbers described above 24 hours a day, excluding weekends and holidays.

In what cases to call a specialist

Please note that Rostelecom does not call a technician for all technical issues. The company's specialists will not set up an antivirus for you or clean the registry. The list of work carried out is strictly regulated. Engineers have no right to accept other services, even if they are offered money for it.

There is a list of works that the Rostelecom setup wizard should perform for you free of charge. Other services are provided on a paid basis.

Free services

• Setting up a router provided by Rostelecom.
• Setting up a third-party router.
• Setting up ONT (optical internet terminal).
• Cable restoration if the damage is located outside the subscriber’s apartment.
• Setting up Wi-Fi.
• Other types of work carried out outside the owner’s home.

Paid types of work

• Relocating equipment in a client’s apartment (for example, changing the mounting of an optical terminal).
• Dismantling/installation of telephone socket.
• Telephone cable repair.
• Replacement of telephone cable (if the length is more than 10 meters, then each additional meter is paid separately according to the current tariff plan).
• Repair of twisted pair cable or its replacement (with a wire length of 10 meters or more, each additional meter is paid additionally according to the current tariff).
• Laying the optical cable to another location.
• Work to replace the optical terminal with a new one.
• Installing a new connector.
• Laying a new optical cable.
• Installing a new STB receiver.
• Secondary configuration of terminals and routers for Internet access if the settings were reset due to the subscriber’s fault.
• Laying new telephone wiring in the subscriber's apartment.

The price is given as an example. Check with your provider for current prices

To make sure how much the service costs and whether you need to pay for it, ask this question to the technical support operator when filling out the application. You can additionally call the company if you feel distrustful of the technician who is demanding payment.

Free and 24/7 Rostelecom support service

On the official website, owned by the Rostelecom company, there are two main toll-free support numbers, through which subscribers can call and ask their questions directly to the operator.

• 8. This is the number of Rostelecom’s unified support service.
• 8. Sales department number.

In addition, there is a single toll-free telephone number for supporting Rostelecom subscribers. It is available at: 8.

By number, subscribers can:

• receive reference information about current tariffs, connected services, promotions, leave a request for connection, clarify the client’s arrival date to connect the required service;
• find out your personal account balance, top up your account using the voice menu, quickly get help from a technical specialist;
• call center operator.

How to call a specialist

The easiest way to call a Rostelecom technician to your home to repair your phone or Internet is to call the hotline number. It is free for all regions of the country. The algorithm of actions is as follows:

1. Dial the number shown above.
2. Submit a request to the specialist about the need to call a Rostelecom technician.
3. Explain what happened, indicate a convenient date and time for your visit. Think about the time in advance so that someone is at home when you visit the specialist.
4. Get a consultation. Perhaps a hotline specialist will help you solve problems with your phone without calling a Rostelecom technician to your home.
5. Wait for a company employee if the problem cannot be resolved remotely.

If you were unable to contact the company, you can use another method of calling - via the Internet. Take the following steps:

• Enter the Feedback section.

• Fill out the application form.
• Enter your phone number and e-mail address.
• Describe the essence of the situation.
• Wait for a specialist to call to discuss the details.

Another way to call a Rostelecom telephone technician to your home is through customer service. To do this, you need to log into the website and find a support phone number for your region. This method is suitable for cases where the main line is overloaded and no one responds to the feedback call. An alternative is to request a call from an operator.

How to call Rostelecom technical support at 88001000800

A user can call Rostelecom’s unified free support service not only from his mobile phone. You can call from any phone, around the clock and completely free.

Before calling the provider, the subscriber must prepare the following information:

• Full name of the user for whom the contract was drawn up.
• Account number.
• Passport data.

During a call, the subscriber must:

• Tell the operator your address. This way, the operator will be able to quickly answer the client’s question about connecting to the Internet, television, and other services.
• Provide personal information. Provide your personal account number, contract number, and passport details.

After which the user must tell about his problem, and a Rostelecom support representative will answer all questions.

The main problematic issues of users solved by Rostelecom technical support

The list of questions with which subscribers most often call the technical support operator is as follows:

1. Payment for services;
2. Problems connecting to the Internet;
3. Low data transfer speed on the Internet;
4. Difficulties with the procedure for setting up devices that distribute the Internet;
5. Applications for new services;
6. Calls of Rostelecom specialists and qualified craftsmen to your home;
7. And many other problems in the field of services provided by the operator.

Alternative technical support Rostelecom

If the subscriber does not have a phone at hand, then he can contact the operator in any way available to him.

A subscriber can contact Rostelecom through:

• a special form in the mobile application;
• mail. The subscriber can compose his appeal and send it by mail;
• group located in Viber;
• a special account located on a social network;
• branch of the Russian Post. The subscriber can make a request and send it by registered mail to the address of the telecommunications company;
• communications department or partner of Rostelecom.

Initially subscriber:

1. Follow this link: https://www.company.rt.ru/regions/.
2. Finds mail, the address of the Main Office located in his region, his address, telephone.

Social media

In addition to the website, personal account and mobile application, Rostelecom maintains groups on social networks:

• VK. The group is available at the link: //vk.com/rostelecom.
• Facebook. The group is available at the link: //www.facebook.com/Rostelecom.Official
• Twitter. The group is available at the link: //twitter.com/#!/Rostelecom_News.
• "Classmates".

How to write a request to Rostelecom support via social networks? — The subscriber should log in to his account, enter the group and ask his question through private messages.

Online chats and instant messengers

The subscriber can contact Rostelecom directly through the official website:

• Follow the link: https://b2c.passport.rt.ru/auth/realms/b2c/login-actions/authenticate?client_id=lk_b2c.
• Clicks on the “Feedback with the operator” button.
• Enter your name, phone number, and the text of your message into the form.

Now the subscriber checks the completed form and clicks on the “Submit” button.

Keep in mind: you can contact the provider not only through the official website, but also through the mobile application of the same name using a single identifier (ID).

The Rostelecom application runs on a mobile phone with the Android and IOS operating systems. It is free in all application directories.

In addition, you can get a quick answer to your question through the well-known VIBER messenger, for this the subscriber:

1. Opens the Viber application on the device.
2. Follows the link: https://chats.viber.com/Rostelecom.
3. Asks the operator his question.

Usually operators in instant messengers respond very quickly. And this is a good alternative to the classic Rostelecom support service.

Email

A very busy citizen can contact the provider by mail.

For this it is enough for him:

• compose a letter;
• send it by mail

Subscriber service offices

Often subscribers cannot resolve their issue simply because they do not know the address of the nearest branch.

You can find it out in two clicks.

To do this, the subscriber:

1. Follow the link: https://moscow.rt.ru/.
2. Clicks on the “ Offices ” button.
3. Enter your address and the nearest metro station into the form located on the left side of the screen.

The system will independently show the subscriber the addresses of branches that are located close to him (using the location determination function). Please note that you need to take your passport with you for identification in the system.

Additional methods of contacting technical support

If the subscriber does not have the opportunity to call technical support by phone, then a special interactive form is available on the Internet page “lk.rt.ru/?action=feedBack”. You just need to fill it out and the operator will call the user himself within a couple of hours or answer the points of interest to the client in an email.

In addition, technical support is provided after the user personally contacts the company’s branches, which are located in every major city of the Russian Federation.