Do you use the services of the MTS mobile operator and have started to notice that money is disappearing from your account? Then it’s time to sort out your number and identify connected paid services, options and subscriptions. Are they withdrawing money from MTS? How to turn off everything unnecessary in order to get rid of unnecessary write-offs that empty your account?
To answer these questions, we have prepared this detailed review. In it we will tell you not only about ways to obtain information about write-offs, but also about the precautions that every MTS subscriber must observe.
Personal account and application “My MTS”
If you have been using one service package for several months and your balance suddenly becomes zero, you should investigate and look for the reason. The answer may be hidden in an additional paid option that was activated without your consent or the user simply forgot that he had previously activated them.
A personal account has been implemented for all users of the company. To gain access to the service you must register. To do this, you need to enter your phone number. After which he will receive a notification containing a code combination of numbers. Enter them in the initialization form, and you will find yourself in the main menu of your Personal Account. On this page you will see the current status of your balance. To check why they are withdrawing money from your MTS phone, follow the instructions:
- Log in to the system using your account.
- On the main page, find the “services” tab and click on it.
- The screen will display a list of current options and their features. Check availability of paid subscriptions.
- You can find out information about write-offs for the current month by selecting an option in the “expense control” tab.
- Determine the time interval, and data on the cost of SMS sent, calls made and connected options will appear on the screen.
- In the “details” section, write your email address and a report for the specified period will be sent to it.
Attention! Using the service and inquiring about expenses is free.
You can perform the same list of actions in the “My MTS” mobile application. First, install it on your device. You will find it in the App Store or Google Play. When starting, you will only need to provide your cell phone number; in the future, authorization will occur automatically. You can analyze the cost of all connected options and your expenses. To do this, click on the “Account Balance” icon, and then open the “Expense Control” tab. A chart will appear on the display showing all payments for the current month.
How to protect yourself from unnecessary write-offs
Now you know how to get information about expenses and find out where money from your phone disappears on MTS. There are also a number of rules to protect yourself from unnecessary write-offs in the future. Follow these tips:
- Avoid calls and requests for short numbers, as this will most likely lead to withdrawal of funds from your account.
- Do not provide your phone number on suspicious sites. Most of these resources are fraudulent.
- Do not participate in dubious competitions on TV with simple questions where you need to send SMS to short messages. If you believe such people, do not be surprised that your balance is rapidly approaching zero.
- Remember that mailings about winnings (cars, apartments, etc.) are a hoax. This is especially true if you have not taken part in any sweepstakes.
- Before connecting paid services, study the withdrawal conditions and potential costs. This information can be easily found on the provider’s official website.
- Check your balance every day. If money suddenly disappears from your MTS phone, immediately request a report using one of the methods discussed above. If you discover unfounded write-offs, go to the MTS office and write a claim. In it, indicate the problem, they say, money is being lost, and also write down the total amount of compensation. A response to the application is given within two to three working days. If there is no answer for two months, you can go to court for help.
The situation when money disappeared from an MTS account is not uncommon.
The task of car owners is to protect their interests and immediately contact the operator if there are illegal write-offs. To do this, you need to know where the funds go and how to properly control expenses. If our article helped you, please like it!
Verification via USSD command
To control expenses, there are the following USSD combinations:
- *100# is the standard code for checking the balance status on the SIM card. After entering, you will receive a notification with the requested information.
- An excellent analogue of a personal account is the 111 service. Dial a simple sequence of characters *111#, and you will find yourself in the settings menu. To see where the money is going, follow the recommendations that appear on the display.
- Dial *152# and you will find yourself in the expense control service. To order details for a certain period, click on the corresponding button in the menu.
- *152*3# activates the “Balance under control” option, within which the user will receive daily notifications after each withdrawal of funds from their mobile account. There is a fee for the option, the cost of which can be found in the service description on the official website.
- *152*1# is a free function that provides the subscriber with information about the last five debits from the balance over the past day. With its help, you will find out for what purposes your finances were spent.
Obtaining data on transactions performed during the day
Each MTS client can find out the latest debits from their account. For this purpose the following services are provided:
For customers interested in how to find out the latest money debits on MTS, it is enough to remember one number - *152#.
It is relevant both within the region and in roaming. The MTS company cares about its customers, therefore it provides data on the latest actions completely free of charge. The service is very convenient, as it helps to control the funds in the account and prevent them from being written off to unnecessary destinations. The client can at any time refuse many services and additional applications, as well as calls to expensive destinations.
As for the granularity, it allows you to make a complete analysis of your mobile activity. It will take more time to receive it than in the case of how to find out the last five write-offs on MTS. Depending on the selected period, a table of outgoing and incoming calls, as well as messages and active services is formed. The cost of each service and the frequency of its use are indicated, which makes it possible to calculate all expenses for mobile communications. Both operations are very useful and convenient.
Almost every subscriber has had to deal with the problem of funds disappearing from their mobile number account. Incomprehensible write-offs, unjustified decrease in balance in the absence of connected services and options. How to find out where the money went on MTS, how to check for subscriptions and mailings that have a subscription fee, how to disable them, whether it is possible to return funds illegally withdrawn from the account - we will consider these questions in this article. We will also tell you how you can control the connection of services.
Call to MTS operator
To find out why MTS withdraws money, simply contact specialists using the short number 0890. After this, you will hear a voice menu, the informant will offer you a number of specific actions. You can select them or wait for the operator’s response and ask him where the funds from your phone went. It will provide you with all the necessary information about the status of your balance, as well as all the latest payment transactions. The call to the MTS operator is free.
In MTS communication stores
MTS has a huge network of service stores throughout the country. If you decide to find out why money was withdrawn from your personal account, visit one of these places, having previously viewed the location on the map. Ask the manager to find out and provide you with all the detailed information about the latest payments. Give him a specific period or order details of all transactions. To do this you will need to provide your passport. A specialist will advise you about all available options, tariff plans and promotions, and will also help you solve the problem of money leakage from your balance.
How to find out about debits from your account via SMS
Another useful short number that allows you to get a list of paid services connected to your tariff via SMS is 8111. This service is called “My Services”.
To request the necessary information, you need to send a message with the text “1” to this phone.
The response SMS will contain information about paid services connected to the subscriber’s number. In your home region, there is no charge for outgoing SMS to the service number. But in roaming you will have to pay for this according to the terms of the tariff plan.
Are funds being used up quickly? Find out how to disable paid services on MTS and reduce your mobile communications costs.
Disabling unnecessary options
If you find out that money is leaking from your balance, try disabling useless paid services and subscriptions. Check in advance, using the methods indicated earlier in the article, which options you do not need. To deactivate, use one of the following methods:
- Find the options in your personal account or mobile application and delete them.
- Call the four-digit number 0890 and ask a specialist to deactivate unnecessary functions.
- Visit your nearest operator's service center in person. Cancel useless services with the help of an employee.
- Enter short USSD commands. To delete all paid content, enter *152*2#.
In the menu, click on the desired link. Internet assistant – *111*919#, allows you to manage subscriptions.
The peculiarity of unnecessary options is that they can connect without the permission of the SIM card owner and withdraw money from your balance every day. They can usually be recognized by sending SMS messages in the form of advertisements.
Balance protection
The user can activate a number of services that will filter out useless applications and control all changes to the mobile account. Let's look at them in more detail:
- Content ban.
An interesting option for corporate tariffs, which limits and prohibits receiving information or advertising messages from short numbers. You will have to pay daily for use. This is 100% protection for your SIM card from paid subscriptions. You can connect it using all available methods except USSD commands. Just contact your personal manager to activate. You can ban not only SMS messaging, but also voice content. - Black list.
If you are tired of annoying interlocutors or organizations that send you unnecessary messages every day and try to get through to you, just block them. To add a user to the black list, enter the command *442#, and you will find yourself in the service management menu, follow the recommendations and enter the subscriber’s data. Send SMS: 22*хххххххххх to number 4424, where хххххххххх is the phone number without the first digit 8. There is a set cost for using the option; you will have to pay 1.50 rubles every day. The cost of the service may vary in different regions of the Russian Federation. - Living balance.
This option will allow you to be aware of all changes in your balance. After each transaction you will receive a corresponding notification. To connect, dial the USSD code *111*152*1#, after which a free promotional version will be installed for a month. To purchase the full version enter *111*150#. There is a fixed fee for the application - 1 ruble per day.
Attention! The cost corresponds only to the Moscow region.
Simple ways to control expenses
There are several different ways to get a report on paid services that are connected to the subscriber’s tariff. You can find out your expenses in the following ways:
- by typing a ussd request;
- via SMS to a short service number;
- from your Personal Account page on the mts.ru website.
Attention! Find out all the available ways to top up your Vodafone mobile phone without commission
