When connecting mobile communications, users expect high-quality, uninterrupted connection, independent of external factors and random circumstances. But so far, no operator can guarantee a complete absence of problems, so situations when a subscriber suddenly has problems with the Beeline Internet are not uncommon. Fortunately, most problems are easily resolved because they involve minor problems that can be quickly fixed. The main thing is to correctly find the reason for the drop in traffic levels. As a last resort, you can use the help of the operator's support service.
Slow internet speed
As already mentioned, all mobile operators are guilty of reducing speed. Network speeds drop noticeably between 7 and 11 pm. This happens on any device (PC, phone, tablet) and with any type of connection (modem, mobile connection or wired Internet). This is due to the fact that people come home from work, but do not go to bed yet and spend time watching TV or on the Internet. The operators' network is loaded, and this causes speed drawdowns. And the slow Internet of Beeline, just like all other providers, is due to precisely these reasons.
Important! Speed does not always depend on the operators themselves.
Often, problems are also caused by a person who misuses their devices or does not calculate some of the connection features.
Measuring Internet speed on your phone
Fortunately, some useful websites and applications provide the ability to show how fast or slow the Internet is from Beeline.
Namely:
- SpeedSmart speed test is a great app that offers a convenient option for checking your internet speed. Once you download the program, it will instantly detect your IP address. Generally, all you need to do is select a server from the vertically scrolling list of servers on the Servers tab. Next, you need to start the speed test by clicking the “Start” button in the lower left corner of the screen under the speed test ring. When the test is completed, the speed test results will be displayed. Once you have them, compare them to the speeds you should get from your ISP. The application allows you to easily share the result from the application interface itself. You just need to click the "Share" button next to the "Start" button in the lower left corner.
- Speed Check is a great option for checking the speed of your mobile phone. The SpeedSpot app will provide all the basic information, show download and upload speeds, and allow you to save them for later use.
- com, an app owned by Netflix, loads quickly and immediately starts analyzing your internet speed.
- net is one of the best free Internet speed testers, available on both smartphones and desktop PCs.
If there is an unstable connection speed
Internet "Beeline": optimizing the modem and increasing Internet speed
Subscribers often complain that the actual loading speed of files and pages does not correspond to that stated in the tariff plan for a given region. Moreover, it is unstable. The indicators go up and then go down again. This is influenced by a number of factors, the main one of which is the transmission of signals through the air. Radio waves emanate from base stations and pass many obstacles on their way: residential buildings, mountains and hills.
They are often drowned out by waves emanating from household appliances. While in an apartment, a person must understand that the signal also needs to pass through all the walls and ceilings before reaching the device. It is recommended to install wireless modems near window openings or on the facade of a building, having thought through their mounting and protection in advance.
If Beeline doesn't pick up the network today
The situation when waking up in the morning and being unable to call anywhere because there is no network, happens even in a familiar environment - at home, at work, at a party. That is, the subscriber has not gone anywhere, but on the way to work or even at home he cannot make a call or send an SMS, much less access the Internet. Why is there no signal today, because yesterday everything was fine?
Read: Telecommunications company Beeline Kyrgyzstan
Perhaps nothing is broken, even if Beeline writes on the phone screen that the mobile network is unavailable. Crashes often occur in the mobile device itself. In this case, you should reboot it or turn it off for a couple of minutes and turn it on again. You can suspect this problem when other people have coverage and manage to use all the operator's services.
If the reboot helped and the signal appeared, then there was just a failure in your device and there is nothing to worry about. Although if such failures recur, you can show the phone to a repair specialist.
But it happens that the connection disappears in other situations, possible options for the problem and its solutions:
Lack of coverage when traveling out of town. It’s no wonder that when you travel outside the city, you can end up in an area where signal reception is not as high quality as within the metropolis. Upon returning home, you will be able to restore full functionality to your gadget again - the network will appear. And sometimes it is possible to find a place where the net catches, especially if the resting place is not very distant from a large populated area. In this case, it is also worth trying to reboot the phone; perhaps the connection with the home tower is simply lost.
Checking the SIM card for damage, which may also be the reason for the lack of network. True, such a problem does not arise suddenly, more often after the phone falls, or the SIM card is removed from the slot too often. In this case, it is not registered in the network and, naturally, is not serviced like other subscribers of the same operator who are nearby.
Phone replacement. If the SIM card is in order, then you should try to put it in another phone; cases when the signal receiver in the phone stops working are not uncommon. This is not the operator’s fault, you will have to change the device, and then the network will be able to “catch” properly.
If none of the options work, and there is no access to the Internet, you can visit the nearest communication store and ask a consultant what is causing the communication problems. When there is no urgency in making or receiving a call, then excellent advice is to relax and calm down, remember the time when there were no mobile phones at all and enjoy communication with loved ones and nature. It is unlikely that such a large operator will allow its service network to disappear for a long period of time. In any case, the fewer dissatisfied subscribers, the greater the profit.
Consistently low connection speed
Mobile Internet tariffs Highway Beeline: terms of use
Sometimes speed indicators are in the lower limits all the time. Most often this is due to artificial restrictions on the part of the provider. Perhaps the subscriber has not paid the monthly fee for his plan or has not paid off any debts. You should also take into account the maximum possible access speed for the chosen tariff and pay attention to your gadget. If it is old, then it is unlikely that it will support 4G LTE networks.
Important! Low speed is also observed when working on file hosting and torrent networks. The operator limits them himself, as this creates a large load on his servers.
Acceleration for 3 and 4 GB
If a user spends a lot of time on the Internet and the speed drops quite quickly, then 1 GB will definitely not be enough for him. Depending on the region of location, users are provided with the service of increasing traffic by 3 and 4 GB. The price in this case increases to 200 and 500 rubles, respectively. The speed increase is available until the end of the billing period on the “All” and “Highway” tariffs. The duration of use of the service cannot exceed 30 days. To activate the option, dial the code *115*122# or number 0674093222 from your phone. The Internet will start working faster immediately after sending the request. With this amount of gigabytes, watching movies, websites and transferring data will not cause any problems.
Frequent problems of subscribers with Beeline Internet
How to set up Beeline home Internet using the Setup Wizard
So, the most common problems with the Beeline network are:
- Lack of money on the SIM card balance.
- Exhaustion of the main Internet traffic package.
- Poor coverage in the 3G or 4G area.
- Heavy load on the operator’s network during holidays and peak hours.
- Connecting third party users to the human network.
- Background software updates or viruses.
Problems with home network access
Problems with home network access may be due to a negative balance, viruses, a broken network card, or a lack of RAM. However, if several devices do not work from the router at once, you need to check the modem.
Possible modem malfunctions
First of all, inspect the wire, especially if there are children or pets in the house. If there was no Internet immediately after installing the new router, use the automatic configuration function or try returning it to the factory state. Some modems do not work correctly with the provider’s network, so it is better to take the operator’s equipment or a model from the recommended list.
If the connection suddenly disappears, check whether the device is connected to the electrical network. It is not uncommon for users to accidentally press the power button. The problem may be the cable connector and its loose fit to the socket. If changing the settings does not help, there is a high probability of a hardware failure. In this case, you will have to contact the operator, if you took his equipment, or a service center.
Operator restrictions
Often speed limits are caused by the carelessness of the users themselves. They forget to top up their account to renew the terms of their tariff plan or work on unwanted networks that place a large load on the company’s stations.
Important! To solve such problems, it is recommended to check your balance and top it up if necessary. You can also order any additional service to provide access if the main package has been exhausted.
Option "Extend speed"
You can find out the amount of remaining traffic by dialing a simple combination of numbers on your device: *102#. If the traffic provided by the tariff has really ended, it will give you the opportunity to stay in touch. The company has provided several methods for this in accordance with the needs of subscribers. They differ in the volume of additional megabytes and price, so each client will be able to choose what is suitable specifically in his case. The user can sign up for the service before the end of the billing period. The price of the package will depend on the region where you are located.
Timely payment of tariff
Slow Beeline Internet on your phone often occurs due to unpaid services. People not only do not notice the depletion of Internet traffic and their available gigabytes, but also the funds on their balance. Almost all tariff plans work using the prepayment method, which means it is impossible to use the operator’s services to the fullest and not pay for them.
It is recommended to check your balance and top it up if necessary. You can check your balances not only using the USSD command, but also in your online personal account on the official website or in the “My MTS” mobile application.
The main causes of problems with the Internet from Beeline and methods for eliminating them
For many, the Internet has become a source of income and earnings depend on its performance.
Most often, the Internet from Beeline is disconnected after the end of the traffic package or if the smartphone settings are incorrect. Sometimes the function does not work or slows down if there is too much load on the network, distance from towers, or due to viruses.
End of traffic package
Mobile operators have several types of tariffs. Some of them imply unlimited, others limit the traffic package for the user. In the latter case, the Internet will completely stop working when resources are exhausted. The network will not catch either a smartphone or a computer.
On unlimited tariffs, the main traffic package is most often allocated, after which the Internet speed is greatly reduced. In this case, the network may even crash, because you will not have enough resources to load pages.
You can find out the traffic balance in the following ways:
- Through the user’s “Personal Account” or mobile application. To log in to the first one you need to have an account or receive a password via SMS. The disadvantages of these methods include the need to have a working Internet. You will have to either check your balance in advance or log into your account through another device.
- Using USSD commands. To find out the rest of the Internet, enter *102# or *107# and press the call button. This method will only work if you are connected to Beeline towers. If your smartphone has poor network reception, you will have to look for an alternative option.
- Call the hotline. Beeline support phone number is 8-800-700-06-11. Using this number you can contact the operator’s employees and ask what is causing the Internet outages and how much traffic is left.
Distance from towers
The further the subscriber is from the towers, the worse the smartphone will catch the network. You can see the coverage map on the operator’s official website. However, even in the regions served, the quality of communication will vary. In central cities, phones have better network reception. Residents of small towns often report that their Internet is slow and laggy. The only possible solution in this case is to move the subscriber to an area with better communication quality.
The performance of the Internet is affected by the distance of the subscriber from the tower.
Connection of the “Package of three services”
The “Package of three services” option is needed for the correct operation of wireless data transfer protocols. It is required for the functioning of 2G, 3G, 4G, GPRS, EDGE, WAP, LTE, MMS, etc. technologies. If it is disabled, the client cannot even exchange messages over the network.
By default, the option is activated automatically and free of charge when the SIM card is connected. This happens after the first login to the network. After this, a service message containing the necessary settings is sent to your phone.
Most often, problems with connecting a package arise in 2 situations. In the first case, an SMS message with settings is recognized by artificial intelligence as spam, does not reach the recipient, or the user himself rejects the changes. Another situation may arise if a person purchases a reflashed or unconfigured device. Subscribers encounter the latter when shopping in online stores.
To understand whether the package is connected, you can call the service number 067409 or dial the USSD command *110*09#, then press the call button. In response, your smartphone will receive an SMS message with a list of all connected services. If the “Pack of three services” option is not indicated in this list, it means that the cause of the Internet problems has been found.
You will have to activate the service yourself. You can do this in the following ways:
- Via USSD request. Enter *110*181# and press the call button.
- Through a call to the service number. Dial 0674, then follow the answering machine prompts.
- Through the customer service center. Call 0611. The operator will send you the settings and tell you how to activate them.
- Through "Personal Account". The disadvantage of this method is the need to connect to the Internet on another device, since it does not work on the problematic device due to incorrect settings. To activate the option, go to the “Service Management” section, find the required package and click the “Connect” button.
- By personal visit to the nearest operator’s office. You need to have your passport with you.
Too much traffic
The Internet may not work well if there is a high network load on your end. In this case, third-party applications or other users will consume some of the traffic, so the data transfer speed will decrease.
If you perform few actions online, and the package is quickly used up, order details on the operator’s website. The document will indicate what and how much traffic is used.
To solve the problem, first turn off the Internet distribution on your phone or change the password for the network. Perhaps an unwanted subscriber has connected to you and is now consuming your traffic.
High load on the Internet may cause interruptions in the Internet.
To optimize, do the following:
- Turn off automatic app updates. This can be done through the software store for your operating system.
- Install an ad blocker. It will not allow unnecessary banners and videos to be displayed on pages.
- Install a special browser with an economy mode. Such applications automatically come with a pre-installed ad blocker and an activated image compression option.
- Turn off the background data feature. This can be done through the smartphone settings in the “Mobile networks” section. This option may be inconvenient for active users, as it will limit the receipt of messages and notifications in the background.
- Disable synchronization and auto-download. Only turn them on when connected to Wi-Fi. Otherwise, most of the traffic may be spent downloading data from your accounts.
Inactive data function on your phone
The data transfer function is responsible for the operation of the Internet through the operator. When it is disabled, you will not be able to access the network via your smartphone. To check the function status, touch the top of the screen and, without lifting your finger from the glass, swipe down. A panel will open with basic options, including data transfer. If it is inactive, enable it.
Network mode
Network mode refers to mobile cellular communication standards. The speed of your Internet depends on this technology.
There are 3 network modes in total:
- GSM only . This standard was originally used by operators. Now it is a little outdated, but has a large coverage area. Additionally, the settings may include GPRS and EDGE sub-items, which speed up the Internet. The latter option is preferable, but may not work in remote areas.
- WCDMA only . This is the standard of the third generation of cellular communications. Thanks to it, it is possible to transfer data faster, but its coverage is much less than that of GSM. With this setting, it is most often not possible to achieve a stable connection to the Internet outside the city.
- GSM/WCDMA . This mode allows you to automatically switch between standards depending on the connection quality.
The choice between options depends on the user's preferences and needs. GSM is better suited for those people who travel frequently, but you will only be able to download news and messages in instant messengers. WCDMA provides fast data transfer, but only within the coverage area. Automatic mode maintains stable communication. However, it drains the battery faster since both modules are working.
Mobile network modes.
Viruses
Viruses that consume part of the traffic can slow down data transfer. When a smartphone is infected, additional symptoms often appear: lags, rapid battery drain, the appearance of paid subscriptions and SMS, and programs that stop launching and updating. Suspicion should be raised by opening one browser instead of another.
To get rid of the virus, you need to install an antivirus program on your smartphone. Sometimes malware prevents this, so you can check your phone through a computer.
To prevent re-infection, it is not recommended to download programs from dubious sources and give permission to suspicious applications to send SMS, make calls and work via root rights.
Additional reasons
Poor connection quality may be due to problems on the part of the provider. In this case, you will only be able to identify the cause by calling the hotline.
Slow Internet operation or its complete absence is sometimes due to the characteristics of the area. The signal travels worse through obstacles. For this reason, the smartphone catches the network better on the plain with a minimum of interference.
Distance from towers
Another reason for low Internet speed. This applies not only to Beeline, but also to other companies. The person himself is largely to blame for this, since before connecting to the services of a particular network he did not bother to check the company’s coverage map and the number of base stations in his region and city. As a result, a good and fast tariff with 4G Internet simply will not work, and the SIM card will always switch to 3G. Weak internet at home on a beeline can also be caused by negative weather conditions.
Other options
Internet speed can be low not only on a mobile device, but also on a modem. There are specialized methods that will help increase the speed of your modem.
USB extension cable
An extender is a good option to increase the Internet speed on your modem. It is enough to purchase an extension cord and move the modem equipment closer to the window. The distance between the tower and the modem itself is noticeably reduced. Because of this, the Internet begins to work faster and more stable. Changing the position of the modem will help the user increase the speed of the mobile Internet.
Antenna
Connecting a special antenna for 4G and 3G transmission will help significantly increase network data transmission. Such antennas are often offered by Beeline itself to provide ultra-fast Internet. The best option for placing such an antenna is outside the window, but due to many weather conditions, the optimal placement option would be near the window, where the antenna will be located at the shortest distance from the tower. To choose the right antenna, you can watch this video:
Available means
Tools at hand are devices that the user can make himself. One of these means can be tin cans, which are found in any home from old canned goods. The aluminum from which the cans are made can be an excellent conductor for searching the Internet on a modem. To make a structure for “catching” high-speed Internet, you need:
- Find a tin can and make a hole in it into which the part from the modem can fit;
- Next you need to insert the modem into this jar. It is best to take the modem immediately with an extension cord to add power to the structure;
- It is best to place this installation near a window and connect to the Internet.
The best installation option is outside. If the user knows in which direction the tower is located, then the can can be directed in its direction.
This homemade product will help increase the power of your Internet connection significantly.
What to do if Beeline Internet speed has dropped
Sometimes, if everything is paid for, and the person is in the coverage area, then the device, or more precisely, the software that is installed on it, should be blamed for the loss of speed. The idea is that programs can run in the background and regularly contact servers to check or download updates. It is recommended to check this fact and also clean your device of software that is not used.
Important! Programs can also be malicious. They deliberately worsen the quality of traffic and prevent a person from working normally on the Internet. If you suspect the presence of such programs on your phone, you should scan the device with a good antivirus and remove them.
Additional traffic speed
When connecting to the additional traffic service, if the speed of the mobile Internet from Beeline has dropped, it will entirely depend on the Network in the region of location. The size of the provided package does not matter in this case. For 2 GB traffic this figure is 236 Kbps, and for 4 GB – 74 Mbps. If the region uses the 3G network type, the subscriber will use the Internet at maximum speed – 14.4 Mbit/s. In addition, this indicator depends on the model of the modem used. The option is not available if roaming is activated; only subscribers located in Russia can use it.
Problems on the provider side
Perhaps something is wrong with the connection on the provider’s side - a breakdown has occurred, repair or maintenance work is underway. To find out about them, call the support service on one of the toll-free numbers:
- 8 800 700 0611 - mobile Internet on smartphones;
- 8 800 700 0080 - Internet via USB modem;
- 8 800 700 8000 - home Internet.
You can send a letter with a complaint to the provider's email [email protected] , but in this case do not expect a quick response.
