Why does the answering machine go off instead of beeps? – Mobiloid – all about cellular communications and smartphones

Why does the answering machine work immediately after connecting?

As a rule, if it is impossible to connect with a subscriber, the system first generates three beeps, after which an autoinformer message is activated stating that the subscriber’s phone is busy, turned off or is outside the coverage area, with a proposal to leave a voice message after the signal. While the message is being spoken, the user can decide whether to leave a voice message or not.

But sometimes the system works without preliminary beeps, immediately connecting the answering machine. It means that:

• the subscriber accidentally or intentionally set the answering machine settings to unconditional connection, and any call is automatically redirected to the answering machine;
• the subscriber has set his phone to offline mode or blocked incoming calls;
• the mobile network does not work correctly, and the subscriber needs to call technical support to have this problem fixed.

In all mobile networks, the answering machine functions approximately the same, but there are still differences.

MTS answering machine

In the MTS network, subscribers are offered an answering machine of three categories:

• Basic voicemail is a free service with the ability to save up to 15 messages within one day, the duration of the message does not exceed 60 seconds, connection is a command *111*2919#;
• Voice mail - with a subscription fee of 2.3 rubles per day, with the ability to record up to 20 messages, each of which is stored for up to 7 days, and its duration does not exceed 90 seconds, connection - command *111*90#;
• Voice mail plus - with a subscription fee of 3.3 rubles per day, with the ability to store messages for up to 14 days, and the duration of each does not exceed 120 seconds, connection - command *111*900#.

In addition, paid services inform you about the presence of voicemail by sending SMS, allow you to record your own greeting, etc.

Description of service

Let's say you were waiting for a very important call, but, as luck would have it, your mobile phone ran out of charge. In this case, after going online, you can simply listen to the voicemail message and, if necessary, immediately contact the person who called earlier

The user will be notified via SMS that the phone has received a new incoming message from another subscriber.

The company has created 3 variations of the Autoresponder service so that each subscriber can choose the service that suits him. The cost on MTS depends on the option connected. The subscription fee for use is debited from the balance every day. Any interested MTS client can activate one of the following options:

1. "Voicemail" (basic package);
2. "Voice mail";
3. "Voicemail Plus"

General characteristics of all types of Autoresponder

Attention! By default, the password for the inbox is standard - 0000. If desired, the subscriber can change it to any four-digit combination of his choice

Terms of service

Answering machine services are available not only in the home region, but also in interregional and international roaming. In order to be able to listen to messages left by subscribers abroad, you need to call the service number 79168920860. You can manage the option settings through applications on your smartphone (suitable for iOS and Andro >0860 operating systems. You can download the program from the App Store, Google Play or Windows Store.

In addition, each subscriber can set up incoming calls to be forwarded to a specified number. Additionally, there is an option to select whether to enable voicemail:

1. Default.
2. If the subscriber is unavailable.
3. The mobile device is out of reach or has been turned off by the subscriber himself.
4. The user is talking and cannot receive a call.

Attention! For users and Voicemail Plus, you can record a unique welcome message for free on the website vm.ssl.mts.ru

Answering machine Megafon

In the Megafon network, an answering machine is present as a component, and also as a special service for iPhone owners. The service is paid and costs 1.2 rubles per day for owners of regular phones and 3 rubles per day for iPhone owners.

The duration of the message does not exceed three minutes, the storage time is exactly one day from the moment of recording. The service is activated by command *581# for a regular phone and by command *299# for iPhone with iOS version no lower than 10.3.

Why does the MTS answering machine answer when you call?

The voice message in question, “Welcome to the MTS answering machine,” occurs quite often, and can take rather grotesque forms. In the latter case, the caller receives a notification from the answering machine with an offer to leave a voice message, and then immediately an SMS indicating that the subscriber is online. At the same time, the end subscriber himself did not leave the network. This situation is explained by temporary problems in the reception and transmission of signals from the mobile operator MTS.

The answering machine itself is one of the implementations of the voice mail function from MTS. Allowing you to deliver your voice message to the desired subscriber in a situation where:

• The target subscriber's phone is set to offline mode, is turned off, or is out of order;
• The target subscriber is outside network coverage;
• The subscriber does not pick up the phone for a long time (more than 30 seconds);
• The user is already talking to someone and cannot answer your call;
• The subscriber has configured the answering machine for unconditional connection;
• There are problems in the operation of the mobile network (MTS).

Using an answering machine allows you to deliver your voice message to the subscriber

The functionality of an autoresponder can be implemented in three main forms, which we will consider below.

MTS increased the duration of a continuous voice call on mobile networks to 180 minutes

Moscow, Russia – MTS PJSC (NYSE: MBT, MOEX: MTSS), the largest Russian telecommunications operator and digital services provider, announces that automatic disconnection for voice calls has been moved to the 180th minute from the 60th. This is done for the convenience of conference calls and negotiations in remote work conditions.

In March 2021, compared to the same period in 2021, the number of mobile voice connections lasting more than 60 minutes increased by 17%, and lasting more than two hours - by 2.3 times.
The number of conference calls using mobile communications has doubled. “An artificial limitation of the duration of a voice call to one hour was used so that in case of an accidentally incomplete call, the subscriber did not waste minutes of time and also did not occupy the communication channel. With the modern development of networks and the tariff structure, this measure has significantly lost its relevance. In the current situation, when during remote work and self-isolation the number of long conversations is steadily growing, we strive to provide the most comfortable conditions for both business negotiations and personal conversations. In this regard, at least until the end of April, we have moved the automatic disconnection of voice calls in mobile networks to the 180th minute for all subscribers and for calls to all operators,” noted MTS First Vice President for Telecommunications Business Inessa Galaktionova.

For additional information, please contact: MTS Group Press Secretary Alexey Merkutov E-mail twitter: twitter.com/ru_mts

Public Joint Stock Company Mobile TeleSystems (MTS PJSC) is a leading company in Russia and the CIS countries in providing mobile and fixed-line communication services, data transmission and Internet access, cable and satellite TV broadcasting, digital services and mobile applications, financial services and services of e-commerce, IT solutions in the field of system integration, Internet of things, monitoring, data processing, cloud computing and electronic document management. In Russia, Belarus and Armenia, 86.8 million subscribers use MTS Group’s mobile communications services. In the Russian mobile business market, MTS occupies a leading position, serving the largest subscriber base of 78.8 million. MTS fixed-line services - telephony, Internet access and TV broadcasting - cover over nine million Russian households. The company has a retail network of 5,800 communication stores in Russia providing customer service, selling mobile devices and financial services. MTS is the leader in the machine-to-machine (M2M) segment in Russia with the largest 42% market share in terms of the number of SIM cards. MTS is the traditional leader in the Russian telecommunications market in terms of revenue and OIBDA. The largest shareholder of MTS is AFK Sistema. Since 2000, MTS shares have been listed on the New York Stock Exchange under the code MBT, and since 2003 on the Moscow Exchange under the code MTSS. Information about the company is available on the website www.mts.ru

Certain statements in this press release may contain projections or forecasts regarding future events or the Company's future financial performance within the meaning of the United States Securities Act of 1995. Such statements contain the words “expect,” “estimate,” “intend,” “will,” “could,” or other similar expressions. We would like to caution that these statements are only predictions and actual events or results may differ from those stated. We undertake and do not intend to revise these statements to correlate them with actual results. We refer you to the documents that the company files with the US Securities and Exchange Commission, including Form 20-F. These documents contain and describe important factors, including those set forth in the Risk Factors section of Form 20-F. These factors may cause actual results to differ from projects and forecasts. They include: the severity and duration of the current state of the economy, including high volatility of discount rates and exchange rates, commodity and stock prices and the value of financial assets, the impact of government programs in Russia, the United States and other countries to restore liquidity and stimulate the national and global economy , our ability to maintain our current credit rating and the impact on funding costs and competitive position if such declines, strategic activities, including acquisitions and divestitures and the success of the integration of acquired businesses, possible changes in quarterly results, competitive conditions, dependence on the development of new services and tariffs structures, rapid changes in technological processes and market position, strategy; risk associated with telecommunications infrastructure, government regulation of the telecommunications industry and other risks associated with operating in Russia and the CIS, fluctuations in stock prices; risk associated with financial management, as well as the emergence of other risk factors.

MTS answering machine operation options

After we figured out what “Welcome to the MTS answering machine” means when you call. We also list the three main forms of voice mail implementation from the mobile operator MTS. They are as follows:

• Voicemail (basic) is a popular free form. Messages left by callers are stored for one day; the duration of the message left cannot exceed 1 minute. You can leave no more than 15 voice messages during the day;

The service is activated using the command *111*2919#; or via SMS 2919 to number 111. You can also activate the service through your personal account on the MTS website (section “Service Management”) or the corresponding mobile application (Services - Paid).

Disabling the service is done using the command *111*2919*0#, or SMS 29190 to 111, as well as using your personal account and mobile application.

• Voice mail is a more advanced paid analogue, for the use of which 2.3 rubles are charged daily. Includes the ability to store received voice messages for 7 days (not listened to) and 10 days (listened to), the maximum recording duration is 1.5 minutes. And the maximum number of messages left for a subscriber per day can be 20 entries. A nice bonus here is the replacement of the template greeting with your personal greeting, which you can record yourself by calling 086. You also get access to your mail using the web, MMS, and email;

The service is activated using the command *111*90#, or SMS 901 to 111, through your personal account or using a mobile application (Services - Paid). At the same time, your mailbox will receive an access code that allows you to maintain the confidentiality of your records. You can listen to received messages by calling the above-mentioned phone number 0860.

How to connect and deactivate the service

If you decide to install an offer so as not to miss an important call from colleagues and friends, choose one of the following methods:

1. Use USSD code. For the minimum dialing - *111*2919#, for the extended dialing - *111*90#, maximum version - *111*900#.

2. Send an SMS with the text “2919”, “90 1”, “90 9”, for each type, respectively, to “111”. Writing a request is not subject to tariffs.

3. Use the page in your personal account. Go to the active services section and find the right package according to your needs and desires.

   
   A similar algorithm of actions can be repeated in the “My MTS” mobile application, which in terms of functionality is not inferior to the network interface of your personal account. To authorize in the system, enter an account and password for your account in your personal account. The utility is provided free of charge and is available for download on the operator’s official website or on any software portal for cell phones.

4. Contact your nearest sales and service center for consultant support. Provide your passport.
   Read also:  Where to complain if Tele2 Internet does not work or other problems arise with the operator? Tips on how to file a complaint
5. Dial the service number “0890”, wait for a response from a specialist and ask him for background information about activation features. The conversation with the operator is free.

Disabling occurs as follows:

1. Command - *111*2919*2#, *111*90#, *111*900*2#.
2. Write an outgoing SMS with the attachment “29190”, “90 2”, “90 10” to service contact “111”.
3. In your personal account or in a mobile utility.
4. In the provider’s contracting salon or via the support line.

Attention! The cost of services and their features are described in the article for consumers from the Moscow region. In all other cities of Russia, characteristics and prices may differ significantly; find out the difference from the operator’s local managers.

The answering service will allow you to constantly be in touch, even if you cannot accept an incoming call. In this case, you can listen to the voice message left by the interlocutor at any time. The article examined all available supply options and their costs; the final choice is yours.

Description and conditions under which the answering machine is triggered

The answering machine at the MTS cellular communication company is. This is a kind of system response that allows you not to miss a single incoming call. The principle of its operation is to record a voice message from the caller. You can listen to this text after you appear in the network coverage area. To do this you need to dial 0861.

Redirection to email is triggered in the following cases:

• when the smartphone is turned off;
• when the subscriber is in a place where there is no cellular connection;
• if the user does not answer the call for a long time (after three rings, that is, approximately 30 seconds);
• if the calling person gets on a secondary line (when calling in standby mode).

The option is presented in three versions. Each subscriber can choose a modification that suits them.

How does the GOOD'OK service work? We answer popular questions

When calling a person who has activated the GOOD'OK service, the caller hears not the usual long beeps, but a melody, phrase or some other non-standard sound. We answer the most frequently asked questions from MTS subscribers about this service.

• 1. Please clarify, if I activate the GOOD'OK service, will the selected melody play when I call someone?

No, the melody or other sound design selected within the GOOD'OK service replaces beeps only for those who call you. When you call another person, you hear either regular beeps or a melody that this person has set for himself instead of a beep.

2. If I activate the GOOD'OK service, will it work for everyone who calls me?

You can do this, or you can set a ringtone only for the group of contacts you select. Below we will tell you how to do this.

3. If the GOOD'OK service is activated, does it work every day around the clock?

Voicemail basic

The simplest option is a basic voicemail service. It is free. The length of the message recorded under this option cannot exceed 1 minute. Such a message is also stored for a short time - only 1 day. The next day, the system erases the recording from memory. This condition applies to both listened and unlistened messages. For one subscriber whose smartphone has a basic form of answering machine, no more than 15 voice messages can be recorded and saved. You can activate this service using the ussd command *111*2919#, SMS with the combination 2919 to number 111, or through your Personal Account/mobile application. To disable the option, use the same methods, but the request will now look like *111*2919*2#, and the sms text will contain 29190.

When does the automatic responder become active?

If, when you try to make a call, the answering robot is activated, this means that the person has independently activated and configured this function. He will hear the words “Welcome to the MTS answering machine.”

Let's look at why the answering machine works on MTS. Call transfer is activated in the following cases:

• when you turn off your phone or smartphone;
• if a person is in places where there is no network accessibility;
• when the subscriber does not answer the call for a long time (over half a minute);
• if the subscriber has the standby mode turned on.

There are several options for this service.

Basic service

This is the simplest way to operate the option in question. There is no charge for it. The duration of a message generated under the terms of this service does not exceed one minute. It is stored in memory for no longer than a day, then the system erases it. The rule remains valid for all types of messages.

Attention: Up to 15 messages are recorded and saved for each number.

On MTS, the answering machine is activated using the key combination *111*2919#, sending an SMS with the code 2919 to phone 111. This can also be enabled in your personal account on the official page of the MTS company.

Standard service

This type of service has favorable conditions for the client. Unprocessed messages are retained in memory for a week. Listened messages are stored for ten days. The message length in this case does not exceed 90 seconds. You can leave no more than 20 messages for one person. Subscribers can record a personal greeting: it will be heard every time the subscriber calls.

• For your information
• Daily fee for using the standard service is 2 rubles. 30 kopecks

Using MMS messages and a mailbox, you can also activate access to voice messages. The key combination to enable access to the standard service is *111*90#. It is possible to send an SMS with the text 90 1 to number 111. The mailbox will contain an access code to confidential information. Texts can be heard by calling 0860.

This is the best option for voice mail, therefore, it costs more - 3 rubles. 30 kopecks per day. One conversation can last no more than 2 minutes. Read messages can be saved on the server for two weeks, and unread messages can be saved for ten. The answering machine memory can contain 30 entries. You can activate the premium service using the combination on your smartphone *111*900#. Like previous options, the service can be easily activated via SMS or during a visit to your personal account.

Attention All types of voice mail services can only work separately. If a subscriber has an option enabled, they need to disable it before they enable another.

Voicemail standard

The second modification has more favorable conditions and longer storage periods for records. This Voicemail option allows you to store unheard messages for a week. The ones you've already heard are stored for 10 days. The maximum recording duration in this case reaches 1.5 minutes. There can be no more than 20 messages left for one subscriber. The subscription fee for use is 2.3 rubles. This amount is written off daily. In addition to everything described above, this modification allows the phone owner to record a personal greeting speech, which will be heard by subscribers redirected to the answering machine. It is also possible to access mail using mms, electronic mailbox and web.

The function is activated through the website or application, ussd command *111*90#, SMS with the content 90 1 to number 111. Your mailbox will have an access code that will allow you to maintain the confidentiality of your records. You can listen to the texts by calling 0860, by email or mms.

Shutdown options

Before turning off “Voicemail” on MTS, you need to know exactly what type of answering machine is installed on your phone. The fact is that the MTS Russia company provides its customers with three options for the mailer: basic GP, standard and GP +.

And they differ from each other not only in the set of functions and the size of the subscription fee, but also in the methods of switching off.

So, you can turn off the answering machine on MTS:

• by sending a system request;
• via text SMS;
• through your Personal Account.

Now let's look at each of the methods in more detail.

USSD command

You can quickly switch the service to an inactive state by sending a special USSD command. As mentioned above, disabling “Voicemail” will vary depending on its type, therefore, for each type of answering machine, there is its own system command for deactivation:

• basic GP - to turn off, throw off the digital combination * 111 * 2919 #;
• standard – deactivated by system request * 111 * 90 # ;
• voicemail + – can be disabled using the command * 111 * 900 * 2 #.

Immediately after sending USSD, the notification function on your number will be turned off. No money is withdrawn from the subscriber’s account for either connecting or disconnecting the service.

SMS

You can also delete a mailbox from your phone via SMS:

• to turn off the “Basic GP” type in the message field: “2919” and send an SMS to service number 111;
• to deactivate the “Standard GP” type the text: “90 2” and send a message to 111;
• To get rid of “Voicemail +”, send a message to number 111 in the following format: “90 10”.

Immediately after sending the message, an SMS will be sent to your phone notifying you that the service has been deactivated.

Personal Area

If you are a registered user of the television system and have free access to the Internet, then it will not be difficult for you to disable the function through your Personal Account. By the way, if you have not yet logged in to the MTS website, we advise you to do so. After all, through your personal account, you will be able to configure options, remove and connect tariff plans, use mobile banking, etc. The registration itself follows a standard procedure and will not take much of your time.

Well, for those who have already acquired a Personal Account on MTS, the algorithm for turning off the answering machine will be as follows:

• go to your page and select the “Manage services and options” section;
• After the transition, a list of services will appear in front of you, find the one you don’t need and click the “Disable” button next to it.

In the same way, you can turn off the answering machine through the “My MTS” application.

If you have any difficulties deactivating the service, you can always contact MTS technical support for help at 0890 or 8-800-250-08-90. Calls within Russia are free.

And also if the mobile operator’s office is within walking distance from you, you can resolve any issues on the spot. However, in this case, you need to have an identification document with you, since any manipulations with the number are carried out exclusively with the consent of its direct owner. Although you are unlikely to need to go to the office, because the service can simply be deactivated using the three methods described above.

Voicemail plus

The latest option is Voicemail+. It costs more than its analogues. The mandatory daily payment is 3.3 rubles. For this amount it contains several advantages:

• access to messages via web, mms and email;
• one recording can last 2 minutes;
• Read messages are stored for 2 weeks, unread messages are stored for 10 days;
• The answering machine can hold 30 entries.

You can listen to the texts in the same ways as in the previous version. When roaming within the country or around the world, use the number +7(916)892-086-0.

To activate, dial the ussd combination *111*900# on your smartphone. In addition, you can activate the service via SMS or Personal Account. Your mailbox will be protected with an access code, and other subscribers will not be able to read/delete your answering machine entries.

FAQ

There are many questions associated with this option. Users face various problems. They usually turn to MTS specialists for help. Let's look at a few of these questions.

Question: In international roaming, the subscriber is debited for using basic voice mail. By default the service is free.

Answer: To avoid such situations, when leaving your country, you must disable this option and remove all forwarding options. If this is not done, then all recorded voice messages will be charged as outgoing and paid in accordance with roaming rates.

Question: Is it possible to increase the standard duration before an incoming call is forwarded to an answering machine?

Answer: The set time after which a call goes to voicemail is 30 seconds. This time can be changed in the phone settings in the “Forwarding” section. If there are no such options in the parameters, then you can send a request in the form **61*voicemail number * time before transfer to answering machine # or use the Internet assistant.

What does it mean: “Welcome to MTS answering machine”?

Not everyone understands when they hear “Welcome to the MTS answering machine” what it means. In this case, you cannot reach the other subscriber for various reasons. Thanks to this service, any call will not be missed, but will be sent to voicemail. In this case, you need to look at its basic description, the conditions under which it starts to work, as well as the main varieties.

Description and conditions under which the answering machine is triggered

MTS uses voicemail as its answering machine. Thanks to her, not a single important call will be missed, which is the main advantage of her work. The principle here is very simple - the caller’s voice is recorded, which can later be listened to when it appears on the network. You just need to dial the short number 0861 and hear information about who called you and for what reason.

It is worth mentioning the main cases when the answering machine starts working:

1. The mobile phone is turned off.
2. Finding a user in a specific region where there is no cellular coverage.
3. While making a call, the caller enters the waiting mode. Consequently, the other party cannot receive the second line during their own conversation.
4. If there is no response for a long time. This is usually done after three long beeps. In time this is about 25-30 seconds. This segment can be adjusted at your own discretion. To do this, use all the options in the “Forwarding” section in the device settings. If this feature is not available on your phone, you should use the following USSD command: **61*voicemail number*time until answering machine is turned on#. Similar manipulations can be performed in the Internet assistant.

The service can be implemented, including outside the user’s home region. You can even go outside our state and rely on voice mail there if necessary. In the latter case, to listen to voice messages from other users, you should call a slightly different contact - 7 916 892 0860.

In this case, you need to pay attention to the fact that there are three main types of answering machines - the basic package, the standard version and mail +. It is worth talking in more detail about each area, since they all have their own characteristics and conditions of use, cost characteristics

On the voicemail website vm.ssl.mts.ru you can record a greeting message for the answering machine, which will be played back to the original caller.

All answering machine options can exist on a number exclusively separately. That is, they are mutually exclusive. Some destinations will not be active on certain tariff offers from the provider. Thus, the basic package cannot work on the “Online”, “Connect”, “Business Connect”, “Netbook” plan and some others. This also includes tariff plans that have a fixed fee for communication services.