Why does the connection appear and then disappear? MTS's connection does not work: reasons

Date: July 22, 2021 | Updated: July 29, 2021 | Author: Moblie-man

The “larger” the telecom operator and the more subscribers it has, the more towers and other equipment it has that must be kept in perfect order to provide high-quality communication services and mobile Internet despite any external factors. MTS, unfortunately, also experiences interruptions in communication services. I will tell subscribers what to do in this situation.

Communication from MTS is

Cool! Sucks!

Mobile communication does not work: reasons

Mobile network may not be available in the following cases:

Carrying out technical work . The operator always notifies you of upcoming problems. If this does not happen, seek help from a specialist. In another case, you can open your personal account and find detailed information about the problems and their duration.
Subscriber location . First of all, it is recommended to check the connection signal on your phone. If the network does not pick up, it means the location is not suitable and when it changes, the connection will improve. If you are in this area often, then you will not be able to fully use the services of a cellular operator. In this case, it is better to purchase a SIM card from another operator.
Network congestion . The communication service agreement always specifies information about Internet and communication speed limits. Due to network congestion, there may be interruptions when trying to call or send SMS, even if the signal is good. In this case, it is unlikely that you will be able to reach the operator, so you can ask for help through your personal account or mobile application.
Problems with the phone . If the previous tips did not help, then the reason lies in the problem of the smartphone. Check how the SIM card is installed. The failure may be related to the operating system. You can reboot your phone and also reset all settings. If this does not help, then a smartphone repair specialist can solve the problem.
Weather . When there is heavy rain or wind, there are often interruptions in the mobile network and electricity. You cannot solve this problem yourself, since you cannot influence the weather.

Most often, when rebuilding a network, an error occurs and is not noticed in a timely manner. If MTS communication does not work today, then specialists will solve the problem as soon as possible, and tomorrow the network will work as usual.

Weather

Why else does MTS's connection not work? For example, weather conditions can have a significant impact on this indicator. After all, it’s no secret that in the event of any “collapse,” the first thing that suffers is communication. And it doesn’t matter what operator you have, everyone will have problems.

Before you panic and show your dissatisfaction with the company, look out the window. Heavy rain? Terrible heat? Or is the wind so strong that the trees bend to the ground? Don't be surprised that the network refused to work. The connection will return to normal as soon as the weather improves. MTS, by the way, is far from the most “sensitive” operator in this regard. Of course, you won’t be able to influence the speed at which the situation improves on your own.

How long does it take to resolve a network outage problem?

Since a communication failure is associated with the loss of customers, all MTS employees try to fix the problems as quickly as possible. The mobile network is a serious area that works with the support of specialists around the clock. Therefore, failures rarely occur and employees solve problems or minimize them in the shortest possible time. But in some cases this cannot be done instantly.

Reviews about MTS mobile communications

Many subscribers are interested in reviews about MTS, as they plan to become clients of this operator. MTS is a mobile operator, one of the largest providers that offers mobile communications and Internet services. In addition, you can connect television and home Internet on favorable terms.

From the reviews you can learn about popular tariff plans, personal offers, service and other nuances. Some users note excellent network quality, service and reasonable prices. Others, on the contrary, are dissatisfied with the company’s employees and communication interruptions. If the attitude is bad, customers refuse MTS services and purchase SIM cards from other operators.

If there is no MTS network, then there are many reasons. But the most popular is a technical problem, which is solved within a few minutes and does not require any action from the user. If there is no connection within an hour, you can contact the company’s office or contact the operator using one of the convenient methods.

Where can I call MTS OJSC to get help on any issue?

Currently, within the No. 1 mobile company in Russia there is a unique Contact Center option, which works with one goal: providing assistance to a specific person in using communications. This is exactly what we will talk about below, since knowing the information to connect with an employee means getting through to the right person in time and solving all the issues within a couple of minutes.

The first number you can call is “0890” + “Call”. The specified code is universal, since it is supposed to be called from any mobile phone throughout the Russian Federation that is connected to MTS. After dialing the number, the subscriber is connected to an answering machine, with which issues are supposed to be resolved through the activation of keys on the mobile phone.
The second option for getting real help is the telephone number “0890” + “0”. Using the specified code, the subscriber will be able to connect with a real, live person who will help understand the important points of the problem and tell you how to solve them.
The next number format is “+7 495 766 0166” + “Call”. The specified code is a pass to talk to the Customer Support Center employees. You can call it for a price of 0 rubles 24 hours a day. You should not forget that you need to dial the code using “+7”, since without dialing the specified number, dialing simply will not work.
An additional number for communication with telecom operators can be represented as “8 800 250 0890” + “Call”. You are supposed to call it when you need to establish a connection from a phone that is not activated at MTS OJSC or from a landline device. The call is, of course, completely free.
In cases where it is necessary to send a fax, you should pay attention to the number like “8”. It is here that the subscriber can send the required information and receive a response in a short time.
Finally, another communication option is via the Internet. If you need to send important data by email, you can work with an Internet address like “ [email protected] ”. The response is sent to the subscriber's return address.

Problems with equipment placement

The reluctance of the owner of the structure on which it is installed to renew the lease agreement with MTS or an attempt to significantly increase the rent may force the base station to be moved to another location. Yes, dear users, the equipment of most operators is often located on rented premises, from where it will be required to be removed at any time. As a result, the network will be broken, and the technical service will have to look for a way to restore it. Negative consequences are quite likely.

Air travel mode

Mobile technology can negatively affect navigation equipment on airplanes. To prevent smartphone owners from having to turn off their devices, manufacturers are adding an airplane mode feature to the OS.

When you enable this mode, any connection on your smartphone, tablet or laptop is disabled. Through carelessness or inattention, the user can turn on the mode. Communications and the Internet are completely disconnected. To restore the network, just disable airplane mode.

Independent strengthening of MTS communications

If the MTS network signal is at least minimal, not even registered by mobile devices, then users have a chance to establish communication on their own. For these purposes, there is specialized equipment - repeaters. The basic kit consists of:

receiving antenna;
repeater;
transmitting antenna;
commutation cable.

Any radio wave, regardless of its energy characteristics, can be received and amplified to the operating power value. Repeaters are a class of equipment that is specially designed and manufactured for these purposes. Models differ:

operating frequency range (900, 1800, 2100, 2600 MHz);
number of amplified ranges;
gain;
output power;
coverage area;
cost.

Manufacturers offer a wide selection of models for various purposes. If necessary, choosing an MTS communication amplifier for an apartment, private house, office, or basement will not be difficult.

Reason 1: Device malfunction or malfunction.

Before contacting the operator and notifying about a network failure, it is important to make sure that the phone into which the SIM card is inserted is working correctly. What should the user do to eliminate device malfunction:

Restart and check the connection.
Turn off and reinstall the SIM card in the slot.
Check the network parameters (set automatic from the operator).
Make sure that the account balance is positive and the tariff is active.

If the connection does not resume, it means something is wrong on the operator’s part.

Reason 1: Device malfunction or malfunction.

Restart and check the connection.
Turn off and reinstall the SIM card in the slot.
Check the network parameters (set automatic from the operator).
Make sure that the account balance is positive and the tariff is active.

If the connection does not resume, it means something is wrong on the operator’s part.

Setting up an access point

Problems with MTS mobile Internet may arise due to incorrect settings of the phone or other device through which you connect to the network.

On different operating systems, the access point is set differently:

Android. You need to go to the settings of the mobile operating system, then to the network access settings. Here you need to select the APN access points section and click on create a new point. After changing the settings, be sure to save them. The device will automatically turn off data transmission when changing the access point, so the function must be re-enabled. In the section for creating a new point, you must enter the following parameters: MTS Internet network name;
mts user;
APN internet.mts.ru;
mts password.

iOS. The user also needs to go to the section with mobile network settings. In this section you need to select the menu for saving the access point. Be sure to save your changes before exiting the setup menu. Log in and enter the data:

mts user;

mts password;

APN internet.

Windows Phone. On a “window” operating system, you need to go into the settings and select the “Add Internet access point” section. Here you need to set the only parameter, enter the entry “internet” opposite the access point item, then save the new settings.

Additionally, it is recommended to restart your smartphone. The operating system will update the work to the new parameters. Such settings are rarely required; usually the system automatically sets the necessary settings.

Checking balance and tariff

Subscribers most often experience problems with MTS communications due to simple inattention.

The lack of funds on the balance sheet is expressed in different ways:

The money is completely gone. The operator will automatically disable access to all paid communication services. If you have a negative balance, you may be disabled from receiving incoming calls and SMS. You need to check your balance using a short USSD command or in your personal account on the MTS website or application.
The traffic limit has expired. There are still funds in the account, but the gigabytes of Internet provided by the tariff have run out. The problem can be solved by purchasing additional traffic or changing the tariff. MTS offers different tariffs for the amount of traffic, as well as unlimited access to the network. But such tariff plans are more expensive.

To avoid problems with Internet access in the future, set up automatic payments or reminders when you run out of money on your mobile account. A temporary measure may be to receive the promised payment.