Why does the phone say Mobile network unavailable and what to do

Are you struggling with the mobile network unavailable error? In this article, we explained why you might receive this error message and what you can do to resolve it. You won't have to miss your most important and urgent phone calls to friends, family or work because of the dreaded error message: Mobile network not found. Follow the simple and quick fixes we have provided in this article to eliminate such messages.

The "Mobile network unavailable" message may be caused by a hardware or software problem. However, in many cases these are simple problems with quick fixes that can get you back on the road quickly. We've covered everything you can do here, whether you use T-mobile, Tt&t, Verizon, or even Sprint. Once you know what's causing the problem and how to fix it, you can easily prevent it from happening again.

These quick fixes work as a solution for the mobile network not available for both Android phones, iPhones, Samsung and feature phones. It applies to all brands and models of mobile phones, including but not limited to Nokia, Samsung, iPhone and Chinese Tecno, Motorola, HTC, Xiaomi, Sony, Blackberry, Apple, Audiovox, LG, Panasonic, Huawei and Sony Ericsson phones.

Need to make a call but your phone is having problems? Maybe you need to buy a decent budget smartphone to make calls without problems?

Photo by Tehyuga

Reboot your phone

Mobile communications is a complex technology.
The same Megafon is a network in which a huge number of mobile devices, tablet PCs, modems and other gadgets operate. The network itself includes a large number of base stations and various technical equipment. Thus, despite the stability of the communication system, it is necessary to note its complexity. However, we cannot guarantee the complete absence of errors that appear both on the part of clients and on the part of the provider. In a situation where you are faced with a message that the cellular network is unavailable, try restarting your phone. The reboot procedure is a universal method for correcting malfunctions of digital devices.

Due to the fact that many devices freeze, lose functionality completely or to a certain extent, and there is a special button for rebooting (found on both PCs and routers). Smartphones are also equipped with a similar function.

Let's look at what can happen during the reboot process:

• Cleaning your phone's RAM.
• Re-launching options and modules.
• Re-registering the device on the mobile network.

Let's start by considering the first option

Common root causes that should be rechecked first

If the mobile network is unavailable, this does not mean that the device is in a faulty state. Possible causes of this condition are:

A person is trying to use a device in a place where there is simply no coverage area. Most often, this phenomenon is observed somewhere outside populated areas. For example, in the steppe, forest, mountains, and so on. It is possible to encounter a similar situation if you go down into basements or cellars. The solution is simple - return to the coverage area. It is likely that the user accidentally or purposefully activated the Airplane Mode function on his mobile phone and then forgot about it. That is, to fix it you will have to deactivate it, sometimes you will also have to restart the device. The mobile tower located in the area of ​​human occupation is in a faulty condition. In this situation, you will have to wait for the arrival of a repair team to restore communication. An indirect sign of this particular case is the fact that a similar message is written by absolutely any phone located in a given area. There may also be problems with the SIM card. It is recommended to remove and reinstall it into the device. Check the functionality of the equipment using a guaranteed working SIM card. Sometimes it happens that when moving to the area of ​​responsibility of another station, the phone does not register to work in its network for unknown reasons

A simple reboot of the equipment usually helps here, and it doesn’t matter what OS it’s running on - Android, iOS or Win. If a failure begins to occur immediately after installing any new software, it is recommended to remove it. It is likely that this application is infected and the malicious content prevents the mobile device from performing the main function.

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Sometimes the root cause is difficult to identify. If this is the case, then it is advisable to reset your mobile phone to its original state. Naturally, having previously saved somewhere all the important and necessary information for a person - contacts, photographs, videos, and so on. Most often, returning to the original settings is done from the telephone settings menu. But sometimes this will require a restart in a special mode by pressing a certain combination of buttons.

As already written above, there is also a second option. It is associated with the work of a specific mobile operator. Let's look at the most popular of them.

Why is the Beeline network unavailable?

If all the efforts to restore communication listed above did not help, contact Beeline technical support:

• in your Personal Account on the Beeline website;
• through the My Beeline >;
• from any phone by number 8-800-700-80-00>;
• from a Beeline phone by number 0611>;
• while roaming using a number +7 (495) 797 27 27.

Beeline crash

Beeline has also prepared instructions on how to act in a situation where the phone says “mobile network unavailable”:

• Restart the device. Most often this gives the desired solution;
• Make sure that the SIM card you are using is installed correctly and is in working condition;
• Find out if there is a breakdown on the part of the operator;
• Go to settings, where select “Search for network”. Carry out the search automatically and then manually.”

• From Beeline phone – 0611;
• Using other operators –;
• In roaming –.

You can also use the tools that the user receives in his personal account on the official resource of this organization.

Potential problems

Before contacting a service center, it is advisable to check for potential problems.

1. At the very beginning, it is advisable to check the SIM card on another mobile phone, because perhaps the reason is hidden there.
2. You should insert another SIM card into the smartphone, which is 100% functional.
3. If the first two options did not help, you should remove all downloaded games and programs. They may contain viruses and can block the functionality of the smartphone.
4. Another option to fix the problem is. This will require you to delete your personal data. In many situations, returning the phone to its original state will successfully resolve the problem.

Only if all of the above tips do not lead to the desired result, you should contact your cellular provider, and then contact a service center

It is important to be prepared for the fact that the problem usually lies in the SIM card, so it may need to be replaced, despite the fact that this option is often not as convenient as we would like. If, however, the reason may be a virus or other dangerous software software that should be promptly removed

If, however, the reason may be a virus or other dangerous software that should be promptly removed.

Phone settings

The parameters of each smartphone provide special functions for jamming and blocking connections. Airplane mode is common on every model; if you forget to turn it off, the subscriber will not see the network.

Depending on the brand and type of device, in the settings there are buttons to turn off and switch (especially in dual-SIM devices) SIM. The user can disable the selected option himself. Check if the card is active.

On some devices, only one slot is intended for data transfer, usually the first. Check with the manufacturer for information and see if the connector is selected correctly. If necessary, reinstall the SIM card.

This problem with a lack of signal is quite common, and the reasons can be completely different. To determine a solution, it is necessary to correctly determine the type of failure.

Software problems

Often problems disappear after a normal system reboot. If it doesn't help, go to system settings and set automatic network search. Reset or restore your phone. Many models with the Android operating system are produced to serve a specific operator and are not compatible with SIM cards from other providers. Only flashing will help here. Many Chinese phones also require this procedure, although some of them are not compatible with the standards of the Russian cellular network and, in principle, cannot work in our country, so you should buy equipment from official dealers.

Often, after independently making changes to the system in order to increase speed and performance, users risk disrupting the functioning of many nodes. The firmware may simply not be compatible with the communication module installed on the device. Therefore, before installing a package or updating to a new version, check which models the software is intended for. The problem can be solved by restoring the system or returning to factory settings, as well as rebooting the phone. Similar functionality is common on all smartphone models in the settings menu.

Smartphone glitch

Another possible reason could be the incorrect operation of the entire smartphone, or more precisely, its operating system. This can happen, for example, due to the presence of malicious software and other factors.

A general reset to factory settings can help out in this situation.

Fortunately, such a function is present in any modern device today. You can find the reset option directly in the Settings menu on both iPhone and Android gadgets.

Why did the phone stop seeing the phone settings network

Try setting the correct network settings to set the access point yourself. Follow the algorithm:

Go to your phone's settings by opening the device tray and clicking on the gear icon in the upper right corner.

In the settings you need the “Mobile networks” item, find it and click.

If your SIM is not identified in any way, but it is definitely inserted into the device, moreover, the phone sees it, then it makes sense to enter the “access points” item.

At the very top you will see the “Add” button. You can use it to create your own access points if they were not sent to you automatically when you turned on the SIM card.

• Go to your mobile operator's website and find the network access point parameters for manual entry.
• Transfer them to this form.

Save the settings and exit this window.

Now click on “search for networks”, after selecting the desired SIM card if your device has several of them.

See if the “Data roaming” option is checked. Switch its position to on and then back to off. Select mobile transfer options if necessary.

As you may have noticed, the main reasons for the lack of network on the phone are as follows: technical problems in the form of a broken antenna, SIM card slot or other parts of the device; incorrect network settings and missing port; phone system error, which can be solved by manually changing the firmware.

Sometimes you can solve them yourself, but sometimes you have to contact service and pay for replacement components.

In the section on the question Problem with the phone. It says “Network unavailable.”. There is no way to call anyone or check your balance. set by the author Eurovision

The best answer is
most likely he doesn’t see the SIM card.
try calling 911 if the problem doesn’t ring, maybe with the antenna Answer from Vadim Kovalchuk

restart your phone.

Answer from Valera Grigoriev

reboot, if it doesn’t help, go to the office megaphone and let them check your SIM card

Reply from Contribute

This happened to me. I found a SIM card that I haven't used for 9 months. I inserted it into my phone. The first thing that caught fire was Megaphone. And then it disappeared and appeared - The network is unavailable. I tried to check the balance - it was not available. It's just that the SIM card is already blocked for non-use. As I read in the explanation of the question, does it work for you on another phone? So? In my case, I called my SIM card from another number, it turned out... it was already with a different owner. I don’t know, maybe my answer will help you in some way...

Reply from reed

Rebooting won't help me either. The phone sees the SIM card but there is no connection. I do not know what to do

Modern life is not possible without the use of cell phones. For many people, being without communication is like death. Situations arise when the signal level disappears. The Tele2 mobile network is unavailable, what should I do? There are many reasons why a connection may fail. The culprit could be the mobile device or the provider itself. Don't rush into repairs. Most problems can be resolved on their own. Read more in our article.

No network coverage

In large populated areas, this problem has not occurred for a long time. But in remote locations, operators such as Yota, Tele2 or Beeline may not provide reliable signal reception.

The signal strength icon on the screen will not show any bars. Also, such problems arise when leaving the region or country abroad.

When using communications, you need to pay attention to this. Thus, the Tele2 company operates in all regions of Russia

Often, a mobile communications company enters into agreements with similar companies in other countries to use their networks. For example, neighboring Ukraine offers help from its operator Kyivstar. In this case, in the device settings you should select and activate the “search for all available networks” function and select the one you need from the proposed list manually.

Access settings are lost

This is not uncommon for modern gadgets. Therefore, it is worth checking the settings related to the network access point (APN).

Usually it is not difficult to find this item in the settings, but its location may vary depending on the phone model.

There are 2 ways to solve this problem:

1. Request settings from your network operator. Not all users know how to fix this problem. Therefore, you can contact your mobile operator, who will not only tell you everything point by point, but will also send you automatic settings; you just need to download them.
2. Manual setup. A more complex option and it is not suitable for everyone, since many users do not even know where to find the settings item (not to mention how to fix them). Typically, this setting will still have to be done with the help of an operator. It happens that automatic network setup for a certain phone model is not possible. In such cases, again, you need to call your cellular operator and find out the points for setting up the network manually. Usually the operator will tell you point by point where to go, what to click and enter in the fields. After this, click the “save” button. Problem solved!

Usually, eliminating the above points is enough to solve the problem. However, it also happens that the reason lies deeper.

If the above points did not help you log into the network, you should contact a specialist. Sometimes the phone requires more serious settings, flashing or even some repairs.

Sometimes it is enough to contact the service center of the service operator. Perhaps they will be able to find the cause and eliminate it.

To connect to high-speed mobile Internet, you need to switch to the appropriate tariff of your mobile operator.

And although nowadays almost all of them provide access to high speeds, the old tariffs do not have this opportunity.

Therefore, it is recommended to choose the most convenient and suitable tariff that provides such services and buy a card, or reconnect using an operator or enter certain combinations, you can also send an SMS with a code.

However, it is worth considering that such Internet functions are not possible on all phones, but only on modern smartphones.

And not all of them support 4G functionality. Therefore, when connecting a tariff with this function, you should make sure whether it is supported by the gadget.

However, such functions consume a large amount of traffic, so when choosing a tariff you need to take this into account and give preference to unlimited access.

But this possibility is not always present. Therefore, when leaving the network, you need to turn off “data transfer”.

Do not forget about the banal reasons for the lack of Internet and check this function when connecting to the network.

If the tariff is not unlimited and the user has not disabled “data transfer”, funds may be debited from the account if the allotted number of available MB has been exhausted.

Therefore, it is worth considering this point in the absence of access and checking the account.

How to proceed?

If the mobile network is not available on Android, you can try several effective ways to solve the existing problem. You need to understand that the mobile operator does not always guarantee a high level of network in 3G mode, so sometimes it is enough to switch to 2G. Manual switching to 2G often allows you to solve the problem that has arisen.

1. Nokia. First you need to go to settings, and then go through the following path: phone - network - GSM.
2. In Sony, the path will be as follows: parameters – communications – cellular networks – GSM/3G – GSM only.
3. Samsung phones have specific settings: settings – network settings – band selection – GSM 900/1800.

In 99% of cases, the problem can be successfully solved on your own, so the services of a service center are not required in every case.

Network failure

If an attempt to call someone or a person fails due to the MegaFon inaccuracy “Network not found,” you need to look at the network indicator (these are vertical or horizontal bars that indicate the quality of reception). If it's empty, it says:

• about the lack of network coverage at a specific point;
• For lack of network functionality;
• There is a failure in communication with the base station on the phone side.

With the first case, everything is clear - if the mobile network is not available, you need an area where it is available. Similar situations quite often appear outside the city, where there are several times fewer base stations than within the city.

In the second case, the appearance of the message “Mobile network unavailable” on MegaFon may be due to some technical work on the operator’s side. The situation is very rare, since the camera equipment is highly resistant. It’s very easy to find out which side the breakdown is on - just try to call from another phone.

If it shows inaccuracy, you must wait until MegaFon makes its own mobile network cheap.

If an inaccuracy appears with almost every call attempt, wait 10-15 minutes, restart the phone and try to call again.

In the third case, the inaccuracy appears on the side of the cell phone (or any other mobile device). Try sending the device to reboot and try to call again. If the symptoms are repeated on the second SIM cards, then the problem is specifically with the phone.

It must be taken to a repair shop (or returned under warranty), where it will be taken care of by skilled experts.

The most common reason for the appearance of the “Mobile network unavailable” error on MegaFon is a broken SIM card. Make sure it is reliable in another phone - if nothing works, get a duplicate with the same number from the nearest service office.

Failure with MTS

MTS company gives the following recommendations on this matter:

• Make sure that it is not the operator's fault. Usually, if any breakdown occurs, you can find out about it in the media, on the pages of official social networks, and so on;
• The company cites bad weather conditions as one of the possible root causes of the failure. If this is the case, then you will have to be patient and wait for them to improve;
• There is also such a specific option as network overload. It occurs when too many people want to use it at the same time. Most often, this situation occurs, for example, in the first minutes after the New Year, when people start calling their relatives and friends to congratulate them. An indirect sign of this condition may be that the phone shows an excellent level of communication, but it is impossible to make a call.

All other possible root causes of the failure completely repeat, according to MTS, the list that was discussed above as a general one.

Read: How to call if you have no money. How to make a call without money on your phone. Free mobile communications. How to call if you have no money using VoipScan

You can report an unpleasant situation using one of the special numbers:

• For MTS subscribers – 0890;
• For people connected to other operators - 8800 250 0890;
• When roaming – +7495 766 0166.

Perhaps an MTS representative will give the necessary recommendations for correction.

The reason is the smartphone

If, even after replacing the SIM card, the phone displays the message “no connection to the mobile network,” then the problem is probably in the device itself. At the same time, it bifurcates into two components:

• Software. For example, failure of mobile network settings or mobile phone software as a result of updates, viruses, etc.
• Hardware. As a result of falling, careless handling and wearing without a case, the cable of the mobile phone is damaged and problems with the antenna may occur. Problems of failure of the radio module can also be: electrical short circuit, prolonged exposure to low or high temperature conditions.

If the phone crashed just before the selected mobile network stopped working, then the problem is probably in the mobile phone. Don’t immediately despair and run to the store for a new one. After all, the problem with a certain degree of probability can still be corrected. Let's consider what to do in this case.

How to solve a problem

If the cause of the problem lies in a software failure, then you should go to the Android system settings menu and select the “Automatic” network search mode. When this method does not give the desired result, and the network still does not work on the phone, configure it manually. As a last resort, restart your mobile phone and reset it to factory settings. If the cable or the radio module itself is damaged, they will need to be repaired or replaced. You can do this work yourself, but it is safer to contact a specialized service center. The cost of the work will depend on the brand of your phone and the extent of damage. We recommend watching a training video on replacing the antenna on an Android phone.

SIM card doesn't work

This is the second most common reason that a call does not connect to the subscriber.

This happens for the following reasons:

• failure of the chip on the card due to mechanical damage or exposure to electromagnetic radiation;
• the card is not installed correctly in the slot intended for it and therefore the chip does not come into contact with the reader;
• The SIM card is blocked due to incorrect entry of the access password, or by the telecom operator for a number of reasons, one of which may be debt for payment for services.

Read: Features of connecting and setting up Iota modems on a laptop
The phone will signal the user about problems with the chip with a corresponding icon on the screen.

You can find out what to do in this case by reading the instructions for your phone. As a rule, reinstalling the card and rebooting the device will help. If your mobile operator has disabled the service, you must contact a special support service. This can be done from a smartphone using the Internet and WiFi.

Network fault

In a situation where you want to call someone and see the “Network not found” error, you need to look at the special cellular network indicator. It is represented by stripes (located vertically or horizontally), which indicate the quality of signal reception.

When the sticks do not light up, this may indicate that:

• There is no carrier coverage where you are.
• The mobile network is not working.
• The connection between the phone and the base station has failed.

There are no difficulties in the first option. If your device doesn't have a cellular network, simply find a location where you can get a signal. This is often found in suburban areas. There are fewer base stations located there compared to cities.

In the second situation, the message “Mobile network unavailable” is displayed for Megafon subscribers due to technical work, etc. These are rare situations, because the provider’s equipment is quite stable. It’s easy to determine where the failure is coming from; you just need to make a call from another mobile phone. If a fault message is displayed here too, you will have to wait until the operator corrects the error.

In the latter option, the failure appears specifically in the mobile phone, so you need to restart the device and make the call again. In the case when the same symptoms are found on other SIM cards, then the problem lies precisely in the mobile phone. It is recommended to take it to a service center, where professional technicians will troubleshoot the problem.

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Speed ​​mode

It is also possible that high-speed Internet coverage is not available in a certain region. In this case (on some mobile operators) there is an automatic transition to using 2G Internet.

It also happens that there is no access. In this case, you need to contact the network operator and find out what the reason is. Sometimes it's enough to reconfigure your phone.

But it’s impossible to solve the coverage problem, so when connecting to a tariff, you should carefully study the information on the website on this issue so that there are no difficulties later.

Sometimes there may be difficulties with access if the network user is on the move. This usually does not apply to simple walking.

The problem is relevant when traveling by transport, since sometimes the phone does not have time to switch between communication towers, which causes interruptions in the Internet.

In this case, you should either reduce the speed of movement, or be patient with logging into the Internet until the vehicle stops.

The lack of Internet is also possible if 3G technology is disabled.

This is an item in the settings of some smartphones, which is responsible for the operation of this function and is disabled to save energy or traffic. Therefore, if there is no connection or low load, it is worth checking whether this item is enabled.

One common problem may be a SIM card that has been used for more than 5 years. The fact is that the production of new SIM cards uses improved technologies to speed up the connection.

In this case, it is enough to change the SIM card to a new one, which will eliminate the possibility of this problem.

The most popular Internet access is Wi-Fi connection.

All modern phones have the capability of such a wireless connection.

In addition, public institutions also provide such access.

Nowadays, you can easily connect to the network if there is an open connection.

However, various problems with Wi-Fi are not uncommon.

Incorrect device settings

Often, the main reason for a network failure on a smartphone may be one or more incorrectly entered values ​​in the section with cellular network settings (access point or APN settings). To resolve this issue, you must do the following:

• Open the settings of the gadget you are using.
• Go to the "Cellular" section (the section may have another name similar to this one).
• Go to the “Mobile access points” directory and find the settings of the installed “SIM card”.
• Review the “Access Points” section and make sure that it contains information identical to the information on the official website of the operator you are using. If the data does not match, you must enter the correct information and save the changes made.

Internet access point (APN) settings for all major telecom operators in Russia

Why is there no connection

Phones are becoming more and more like small computers every year. The more complex their hardware, the more likely it is that one of the programs may fail.

First of all, the user must understand what the message on the screen means that the selected network is not detected. This indicates that the phone is not receiving a return signal from the nearest carrier tower that provides the service. There are several reasons for this problem:

• The connection on the phone may be disabled;
• there is no antenna of the service company nearby;
• SIM card malfunction;
• phone problems.

Only by finding out the cause can you understand how to fix the problem.

Problems on the operator's side

Finally, we must not forget that communication problems can also arise due to the fault of the operator. Of course, this happens extremely rarely. However, if there is no connection for this reason, you won’t have to wait long for it to be resumed. Surely within 30 minutes/hour access to the cellular network will be restored.

What to do if there is no network on MTS | MegaFone | Beeline | Tele2 | Yota | Tinkoff Mobile | Rostelecom | SberMobile | Danycom

Trivial problems

These reasons include a number of problems that can be solved using the simplest methods.

Checking these points is a priority if there is no access to the network.

• The first and also the most common reason why there is no mobile Internet on the phone is a negative balance. Sometimes mobile operators withdraw funds without the user's knowledge. It could also be due to simple forgetfulness. In any case, if there is no Internet, it is worth checking the funds in your account. Verification methods usually differ depending on the mobile operator.
• Lack of network can also be the reason for lack of internet. In this case, it is enough to check the network indicator. The solution to this problem can only be movement in space. Since the cause of this phenomenon is the specific location of the user. Depending on the distance of the communication towers, the network in different locations can vary from excellent to non-existent. This directly affects the operation of the mobile Internet. That is, if the network is low, then the Internet will be slow. Sometimes the reason may lie in the device itself. If the network is always quite low (even if the user is near the tower), then it’s worth taking the phone for repair.
• "Data transfer" is not enabled. In modern gadgets, mobile Internet does not work on its own. It consumes a certain amount of phone power. In order to reduce battery consumption, a function was invented that allows you to turn off. Therefore, it is worth finding this item in the settings and checking it or switching the toggle switch (depending on the model).
• Network registration failed. This phenomenon is possible after there is no network. As mentioned above, it is enough to change the location of the deployment. However, it happens that the user has come to a place where the network should work perfectly, but it is still disabled. The solution to this problem is to restart the phone. Often this problem is specific to 3G networks.

Sometimes the previous points are irrelevant, and then you have to look for a more compelling reason for the lack of network.

The simplest tests

First, we check the balance status. Each provider offers its own method. Read the instructions or dig through your contacts list - usually there is a corresponding number there. To obtain account information, dial *, then a certain three-digit code (unique for each operator), followed by the # symbol and press the call button. In response, the display shows the amount available to pay for calls. If the wallet is empty or there is an overspending of cash, top up your account and the Internet will appear.

We will assume that everything is OK with the balance. What to do next? We look at the network connection indicator. If it is deactivated, it means you are out of range. There is only one cure for this - get away from this place.

All modern smartphone models have a special option. It's called "Data Transfer". To get to this parameter, you need to do the following:

• Go to the connection settings menu.
• Click on the “More” item.
• Click on the “Mobile network” item.
• On the screen that opens. The picture below will serve as a good illustration:

What to do if there is still no Internet? You can try turning off your smartphone and turning it on again. Sometimes it helps. The fact is that 3G networks often stop pinging after leaving the subway and in other cases entering the access zone from places where there is no network. In this case, the machine is unable to connect to the network without rebooting.

Problems with the device

The reason why the signal is not detected is a breakdown of the mobile phone itself. It’s not difficult to understand; just insert someone else’s SIM card into the device. Did not help? Then the answer should be sought:

• in software;
• in hardware problems.

Errors can be caused by a malfunction of the antenna device or damage to the loops. This occurs due to impact, moisture entering the case or exposure to high temperatures. Short circuits inside the device can also lead to incorrect performance of functions. If you dropped your smartphone before the error appeared, the reason is obvious. It is better to solve such problems with the help of specialists. Self-repair will lead to irreversible processes and the final failure of the device. As a last resort, buy a new phone.

General recommendations

If the network is unavailable and the user has not identified any problems on his part (the smartphone is working, the SIM card is not damaged and the balance has been replenished), most likely the reason lies in:

• network overload - this often happens when the company’s equipment is not able to cope with the incoming load and software failures occur (often during rush hour or in the evening hours, especially on weekends and holidays);
• adverse weather conditions - the weather factor can seriously affect communications, especially if the operator is not technically prepared for severe thunderstorms and storm warnings;
• breakdown - sometimes communication is unavailable due to faulty equipment or software failure; in such cases, the operator informs subscribers about this on the company’s website or via SMS.

These situations can happen to any mobile operator in any country, since no one is immune from such cases.

Devices from China

The disadvantages of the firmware of Chinese phones, which are uncertified, mean that when you try to make a call, you may see a lack of network access. It is difficult to do anything here, just reflash the phone, but this will not be a guarantee. We can only recommend buying certified mobile devices.

If the network suddenly starts to disappear on your phone, it does not see it or cannot detect the mobile operator, in some cases you can solve this problem without the help of a mobile service. It is quite difficult to independently determine the reason for this network behavior on your phone, but you can take a number of measures that will eliminate the problem partially or completely. Such measures include changing the settings inside the phone, checking the phone for breakdowns, or contacting your mobile operator directly. To start, take a look at the network icons at the very top of your screen, they can usually tell you a lot. Then start studying this article.

Blocking

A possible solution to the error is to remove the ban from the SIM card. There are several types of blocking:

1. The subscriber himself submitted a request to perform these actions. This occurs in the event of theft or loss. Contact specialists at the salon or call 611 to resume work.
2. Unilaterally by the provider for outstanding debts to the operator. Deposit funds, get out of the red and submit a request to remove the block.
3. Automatic end of service. If the client is not active, does not make calls, or does not use paid services, then the termination of work occurs within 180 days. It is no longer possible to restore the number, since another subscriber may already be using it
4. . The client does not want to lose a beautiful number, but will not use cellular communications for a long period. To cancel, ask company employees.
5. When installing a SIM card for the first time, you must enter the security code that comes with the purchase. If this is done incorrectly 10 times, a permanent lock will be activated.

Reviews from mobile users

So what do people say about this issue:

1. Alena, Astrakhan. Connected to MTS all my life. Usually everything is fine, but recently I couldn’t call anyone for several hours. I was already starting to worry, I thought there was something wrong with my favorite phone. Fortunately, it turned out that the equipment on the tower was being changed and that was the reason - I found out from the company’s social network page.
2. Fedor, Kostroma. I always liked MTS for its pricing policy and quality of communication. But the other day I went fishing with friends. There are problems with communication. At first I sinned by accidentally getting my mobile phone wet. It turned out that this company does not yet have coverage throughout the entire territory of our country. True, we climbed into the deepest wilderness.
3. Semyon, Peter. I often fly around the country. And somehow I forgot to switch to the desired mode. Upon arrival in the next city, I was unable to call. I found the nearest MTS operator office. The staff corrected the weight in just a few seconds - thank you, it’s my own fault.
4. Georgy, Samara. There was a funny incident that year. In winter I went for a walk with friends in nature. All day skiing and snowmobiling. As a result, the phone stopped ringing. I thought that Tele2 was buggy again. It turned out that the equipment was simply overcooled - when we returned to the hunting lodge, everything became normal.
5. Peter, Moscow. I have been connected to Tele2 communications for several years. All good. The only time the connection was lost was during the New Year holidays. I waited twenty minutes and everything was fine.
6. Natalya, Rostov. I bought my mother a new phone and gave her a SIM card from Tele-2. The card is mini, and the slot is for large ones. As a result, my mother could not insert it correctly and thought that the mobile phone was defective. I arrived, reinstalled - everything works as it should.
7. Leonid. Kaluga. A few weeks ago I bought myself and my wife a new phone. There was a Beeline store nearby, so I decided to drop by there to get some new cards. I took it, brought everything home, put it in - everything works for my wife, but not for me. I’ve already tried this and that and nothing works! I called support. We contacted a specialist quickly. He offered to put his wife’s SIM card in my phone. Rearranged it and also stopped seeing the network. It turned out that it was a defective device, and I had to go and replace the faulty device with a new one.
8. Ekaterina, Moscow. I don’t know why everyone praises Beeline. I tried their services once. Everything is very bad - when I leave the city I can’t reach anyone by phone. I went to their representatives to find out. They say everything is fine, use it. I changed the operator and phone - everything is fine. I won't go back to them again.
9. Tamara, Vladivostok. I took Beeline because their advertising is always great. Basically, I'm not complaining. True, sometimes I go to visit relatives in Kamchatka and there are problems with communication there. Usually everything is decided upon approaching large populated areas. I think that in the wilderness other operators have the same problems.

Video Mobile network is not available on Megafon due to what

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How often, instead of the expected voice of the right person on the phone, an indifferent one is heard: “The subscriber is temporarily unavailable.” And if you are sure that the battery is charged, and you know for sure that this person did not intend to turn off the phone, then what could be the reason for the lack of connection, why sometimes you cannot get through?

• This is what it looks like when the connection fails:

Corresponding sound signals and the following voice, broadcasting that “the subscriber is temporarily unavailable”;

Short beep and call reset;

No beeps, signals or messages - silence and call reset.

If we exclude a malfunction of the telephone itself or the SIM card, there remains one reason for the lack of connection - disruptions in cellular communications. First you need to understand the mechanism of its operation.

The essence of the mobile system is based on dividing the area into several sectors (“cells”), which make it possible to use radio frequencies repeatedly. Moreover, cells that are not “in contact” with each other can use the same frequency. The quality of cellular communication depends on the frequency at which your phone operates.

When you make a call by pressing a button on your device, a radio signal emanates from it, overcoming a thorny path from several instances (operator base station, controller, switch, etc.) until the connection begins and the signal goes back.

Over the years, modern systems have improved the cellular communication process and now guarantee reliability and high connection speed. However, problems still happen. You yourself can probably give examples when the connection is lost - in an elevator, in basements, in the subway. The reason here lies in the massive obstacles between your device and the base station. Often the signal cannot overcome the thickness of the earth or even thick walls; communication may be disrupted in conditions where houses are closely located.

The reasons for the disruption of the network may be a simple overload of the station. For example, at the time of the New Year, everyone starts calling each other with congratulations and holiday messages, as a result, stations or switches cannot cope with the huge volume of signals, as a result of which the possibility of connecting with the desired subscriber becomes unlikely.

Communication may be disrupted due to changes in weather conditions - heavy rainfall, thunderstorms, hurricanes.

Mechanical damage to the optical cable and failure of computers at the station cannot be ruled out.

Before calling the cellular company to which your phone is connected, check your device, perhaps rebooting it will give the desired result. But even if nothing has changed, try not to be nervous and calmly explain to the operator what the problem is. The main task of any cellular company is to provide communication services that satisfy the client, and if any problems occur, they, as a rule, do not depend on the human factor, and are eliminated quite quickly.

Why is the mobile network unavailable?

The main reasons are divided into two groups - direct and indirect. The first category includes problems with the connection itself, the user's device, insufficient balance, etc. Indirect reasons may include adverse weather conditions and other third-party factors that may affect connection to the operator’s network.

Main options:

• communication level;
• negative balance;
• roaming;
• software or hardware problems with your smartphone.

It should be noted that sometimes the reason lies in a damaged or blocked SIM card. In this case, the subscriber will not have access to any services at all, even calling the operator using internal short numbers.

Connection quality

The level of connection directly depends on the technical support - if the user is in an area of ​​poor communication quality, only leaving it can help. Sometimes it is not possible to access the network in the city center if the operator experiences some kind of failure or weather conditions cause various types of problems. At certain points in a populated area, communication will always be worse if, for example, there are production facilities nearby, there are not enough operator towers, or some kind of construction work is often taking place.

Negative balance

The very first option that comes to any subscriber’s mind is the lack of funds in the account. In this case, the connection becomes unavailable immediately as soon as the operator stops receiving payment for the option. This is especially true for those users who buy a certain package of minutes for a month and do not monitor it during the payment period.

The solution is simple - top up your account or use one of the available deferred payment options, which makes it possible to borrow from the company.

Roaming error

When roaming, the operator does not guarantee stable operation of the connection, since the subscriber is located in a foreign country, where completely different companies are responsible for the correct operation of the network. In such cases, problems are likely to arise:

• on water - ships, ferries, liners, etc., where there may be no cellular communication;
• in the wild - often within Russia, communication is lost not only in the forest, but even in the nearest dacha village;
• in places with obvious problems - metro, elevators, underground parking, etc.

In such cases, the subscriber can only return to an area with a stable connection level to try to connect to the network again. On islands and exotic countries, where mobile connections often fail, you cannot expect stable communications.

The reason is the smartphone

Often the reason is the smartphone itself. This happens if:

• the phone was jailbroken, causing numerous operational failures in the system (Android or iPhone);
• The firmware has been updated and the device needs to be rebooted;
• a software failure or hardware damage has occurred (mechanical, water has entered, etc.), as a result of which the phone does not recognize the SIM card.

In most cases, it is enough to restart your smartphone to return it to normal operation. But this doesn't always happen. If the user independently hacked the system in order to jailbreak, problems with the equipment are guaranteed, and only a specialist can solve them.

In case of serious software and hardware failures, the smartphone must be taken to a service center so that specialists can solve the problem without causing additional problems.

Problems with SIM card

One of the most obvious and most common causes of communication problems is problems with SIM cards. Moreover, we are not always talking about difficulties in the operation of slots or their breakdowns. Often the problem is directly with the card or its installation.

To understand whether the problem really lies in the SIM card, you need to install it in another device and check its functionality (after cleaning it from debris and dust that inevitably accumulated on its surface during use).

If everything works correctly in another device, you need to return the card to its place. The card does not work after being installed back - you need to look for the problem further.

If the card did not work in another device, you can fix the problem by contacting the offices of your operator, where they will most likely replace your old SIM card with a new one for free.

Problems with the communication module

If you dropped your phone or were subjected to some other mechanical impact before discovering communication problems, there is a good chance that the communication module was damaged or disconnected. The following may have happened to your smartphone:

• The antenna cable or SIM card slot is physically disconnected. You can fix this problem yourself, but to do this you will inevitably have to disassemble the phone. Accordingly, the most correct solution would be to contact a specialized service center for help;

• Damage to the antenna or card slot. Breakage may occur due to a fall, or if low-quality parts are installed in the phone. In this case, contacting a service center is inevitable.

Incorrect version or broken firmware

The next problem is a software type problem. And it concerns, first of all, users of Android devices. Often, users of such devices update the firmware themselves, and after installing the wrong version of the software, the smartphone may simply stop seeing the network. Thus, you can get rid of this problem by updating the firmware to the correct version.

Problems on the operator's side

Finally, we must not forget that communication problems can also arise due to the fault of the operator. Of course, this happens extremely rarely. However, if there is no connection for this reason, you won’t have to wait long for it to be resumed. Surely within 30 minutes/hour access to the cellular network will be restored.

Chinese phones

Another reason for the “Mobile network unavailable” error to appear on MegaFon is the use of smartphones and phones with “crooked” Chinese firmware. As practice shows, mistakes are indeed possible when using uncertified equipment.

. And it is very difficult to get rid of them - unless you reflash the device in some service (subject to the availability of alternative or newer firmware). There is only one piece of advice here - buy only certified handsets, tablets and modems.

It is clear that an absolutely overwhelming number of people acquire mobile phones in order to be able to contact others. That is, first of all, make calls. All other functions of such devices are secondary. Therefore, if the phone says “mobile network unavailable,” then this is one of the most unpleasant problems that can happen.

In this situation, it is very important for the owner of a mobile phone to understand why this happens and what to do to correct the problem.

There are two types of problems that lead to such a failure:

• General, that is, which can lead to failure with absolutely all mobile phones;
• Related to the work of only a specific operator on which the phone operates.

Internet is not configured correctly

To solve the problem, you need to set the correct data on your smartphone or tablet. You can do this yourself through the “Settings” menu:

• select “Wireless networks” - “Mobile network”.
• Click on the “Access Point (APN)” section.
• set the information: name and password - beeline;
• save changes and reboot the device.

If after this the Internet does not work, then you can call the operator: 880 700 8378 . You can also contact him via online chat on the website.

No network coverage

In large populated areas, this problem has not occurred for a long time. But in remote locations, operators such as Yota, Tele2 or Beeline may not provide reliable signal reception.

The signal strength icon on the screen will not show any bars. Also, such problems arise when leaving the region or country abroad.

When using communications, you need to pay attention to this. Thus, the Tele2 company operates in all regions of Russia

Often, a mobile communications company enters into agreements with similar companies in other countries to use their networks. For example, neighboring Ukraine offers help from its operator Kyivstar. In this case, in the device settings you should select and activate the “search for all available networks” function and select the one you need from the proposed list manually.

Blocked SIM card

Another cause of problems is a blocked SIM card. It is blocked:

• at the request of the subscriber;
• if there are no funds in the account.

You can restore the network by canceling the block or replenishing your balance. If difficulties arise, you need to call the contact center and find out why the SIM card is blocked.

Incorrectly selected case

Very rarely, phone owners think about the fact that the gadget's case can significantly degrade the quality of communication. This is especially true for modern smartphone models. Manufacturers, when calculating signal strength, are guided by the conditions for complete coverage of the territory by antennas. However, this is not always typical for our conditions.

Beautiful plastic covers with metal elements, or aluminum protective panels can reduce the signal strength several times. This should definitely be taken into account when purchasing and installing them.

No user is immune from situations when telephone service suddenly disappears. But not all subscribers understand what to do if the Tele2 mobile network is unavailable, and what to do to restore the system.

To simplify the task facing the user, the first step is to understand the reasons for what happened. Only by understanding why the connection was unavailable can you troubleshoot the problem and cope with the difficulties that have arisen. But you should prepare in advance that the process of dealing with difficulties will take some time. And sometimes it can even stretch out for a long time if it is impossible to cope with the malfunction without the help of Tele2 employees.

Before moving on to considering the main causes of problems and effective ways to deal with troubles, you should understand what the Tele2 message “mobile network is unavailable” is.

Without going into details, such an inscription indicates the impossibility of making calls and other actions provided for by the current tariff. At the same time, the subscriber cannot obtain more detailed information and understand what this alert means in the context of the problems that have arisen. It only informs you that you will not be able to use the SIM card. The user must find out the rest on his own or, if he has the opportunity, contact the call center operators from another SIM card.

Setting up MMS

MMS can work exclusively using the Internet network. Therefore, to send MMS, you need to configure this service. If you have not received automatic settings, you can get them by calling 679. After the call, you will receive an SMS with the settings for MMS messages. After this, the user needs to save the settings. You must restart your phone before use.

You can also configure MMS manually. To do this, you need to create a Telu-2 MMC profile. It is worth noting that its name can be chosen at the discretion of the user. The home server will be mmsc.tele2.ru. The proxy server must be enabled. The IP address of the server is also indicated, which is 193.12.40.65. The choice of Port depends on the phone model. Those that have a WAP2 port will be 8080, for older models it will be 9201. The connection is GPRS type. The access point is the same as the home server. The username and password are not filled in.

After the manually entered parameters are specified, you can check the sending of the MMS.

Attention! You need to check the ability to send MMS on your device; if it cannot receive such messages, then in this case you will receive SMS links to view multimedia.

Restoring settings manually

Theoretically, anyone can set parameters manually, but not those who are not at all familiar with the OS of their smartphone. Here is a brief guide (it should be sufficient for more or less experienced users):

• We get to the APN access point settings. Usually through the items “More” => “Mobile network” => “APN access point”.
• Create a new access point by clicking on the plus sign. A form will open with fields to fill out. Here you will need to set the connection name, user name, APN parameters and password to log into the network.
• We take the field values ​​from the following table, which contains data for each operator:

Enter the values ​​in the fields, save and reboot the phone. If after switching on the network is still absent, it means that things are bad and you will have to go to the specialists. That’s basically all you need to know about why the Internet doesn’t work on your phone.

Damage

The answer may be hidden in the technical condition of the card. Damaged contacts on the surface lead to incorrect operation. The right decision would be to contact the sales office in your city and ask to replace the card while maintaining the phone number or buy a new one.

If it is not installed correctly in the slot, the device will not detect the network. So, take out the SIM card and reinsert it. Many devices have a port for a removable memory card, it’s easy to confuse them. Follow the instructions in your phone's instructions during installation.

There are several types of SIM. Sometimes a certain device model requires circumcision. But such a procedure is quite labor-intensive and without special tools (stapler) leads to a violation of the integrity of the contact surface. If you cut the size incorrectly, it may simply not fit into the slot, or it may become too small and will not press tightly against the contact pins of the smartphone. To avoid this, contact qualified specialists.

Some craftsmen use paper and double-sided tape to achieve the desired size of the card at home, cutting off the correct dimensions of the paper template or placing a small piece of paper to press the SIM card tightly to the contacts in the slot.