“Have a Question” service on Beeline – description, price, how to disable

Using a cell phone, each of us is faced with advertising mailings, which at a certain point begin to bother us when their number exceeds reasonable limits. And this applies not only to advertising from the telecom operator. Thus, most retail chains and other companies offer the use of bonus cards that provide additional benefits. But as a bonus, the client receives advertising alerts.

Today we will tell you how Beeline subscribers can disable SMS mailings from the operator itself, as well as content and other spam.

What it is

The "Dialogue" option allows two subscribers to communicate privately using short text messages. A subscription helps you select a specific user and pay for messages at a reduced rate. When the service is activated, the Beeline client selects an interlocutor and sends him a request. If the recipient agrees to the offer, then the two numbers are synchronized and an individual SMS chat is created between these lines. Conditions:

1. The first week of communication through “Dialogue” is free, then a fee of 3 rubles per day is charged.
2. Daily limit – 50 SMS. When the packet is exhausted, the client receives alerts. The service is temporarily blocked until the next reporting day.
3. The length of one SMS message should not exceed 210 characters, including spaces.
4. The number of conversation participants is no more than 2 people.

Communication occurs via mobile communications, and traffic is not consumed.

legislation

Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 5557). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.

The answer is yes, there is

And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.

In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.

The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,

...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,

Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:

• firstly, the possibility of creating, at his request, a separate account to pay only for content services;
• secondly, the requirement to obtain explicit consent to receive such services;
• thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.

Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).

Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.

If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.

For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.

Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.

How to disable it

To disable the “SMS dialogue” option, Beeline provides several methods:

1. Independent option through the Beeline application or web account. In the main menu, select the “Tariffs and Services” section, find the “Dialogue” subscription, and deactivate it.
2. With the help of technical support. Just dial 0611 or 8-800-700-8000 and tell the operator the essence of the problem. Before calling, you should have your passport ready to dictate your personal data to confirm your identity.
3. Via SMS request. You need to send the word “stop” to number 6249. The response SMS notification will contain information that the request has been completed.
4. Call 0684-211-53. No additional manipulations are required. The system will process the request and send a notification about the cancellation of the subscription.

We recommend: How to send a request to call back on the Beeline network

Auto-notification

How to disable Beeline information messages? You need to dial a short number and press the call button. There are several combinations for deactivation, it all depends on what type of auto-information you no longer want to receive:

• Here's how to turn off Beeline SMS notifications - dial 06740431
• But here’s how to refuse the auto-informing service on Beeline if such messages arrive after USSD requests (for example, information about package balances after a balance request) - 067405541
• MMS mailing – 06740451
• Banning calls from mobile operator employees - 06740491″]
• Prohibition of sending emails – 06740461

Sources used:

• https://beelineguru.ru/uslugi/podpiska-5557.html
• https://standart67.ru/bilajn/kak-upravlyat-uslugami.html
• https://mymeizu-online.ru/bilajn/informacionno-razvlekatelnye-servisy-kak-otklyuchit.html
• https://beelineonline.ru/how-to-turn-off-infotainment/

How to reactivate the service

After notification of reconnection, the user will again have access to 50 SMS per day within the framework. The 7-day grace period is no longer valid. The activation price is 25 rubles, it is written off at a time. To make the option active again, you need to:

1. Write the word “start” and send to 0832.
2. Visit your personal account or the My Beeline application. In the search bar of the system, enter the name of the option and include the position.
3. Call the operator at 8-800-700-0611 or visit the provider's point of sale at your place of residence.

If you send 1 to number 6249, you can add another participant to the chat, but for his connection an additional subscription fee will be charged - 3 rubles / day.

Tariffs for Mobile TV

Subscribers of other operators can also install the application on their phone and connect to Mobile TV from Beeline for free: MTS, Megafon and Tele2 - Beeline does not impose any restrictions on watching free TV channels. Base

Service name

Only Beeline subscribers who will need to subscribe to one of the paid service packages can expand the list of available TV channels:

If you need an extended version of mobile TV from Beeline, you can activate the selected package in the main menu of the application in the “Subscriptions” section. You can also use the following USSD commands to connect:

Similar services

In addition to “Dialogue”, there are other positions in the line:

Payment for each item: under the prepaid system – 5 rubles/day, under the postpaid option – 150 rubles/month. All offers come with a seven-day free trial. Limit – 50 SMS/day.

We recommend: Step-by-step instructions for disabling “Menu” from Beeline

In addition, there is where the number of SMS is unlimited. To find new acquaintances or start a conversation, you need to send your gender and age to number 5046. Activation - *990#, deactivation - *111*5*6*2#. Payment is 3 rubles/day or 90 rubles/month.

How to file a complaint against Beeline for connecting Dialog

When a person accepts a request from another user sent through “Dialogue”, the service is activated automatically.

Having responded positively to the ability to exchange messages, the client does not understand that he has activated a paid option. Realization comes when money begins to be debited from the account.

You can write to the provider in the complaints book on the virtual resource. The text assumes a free form of narration. The exact date of activation of the subscription and the amount of money debited from the balance can be viewed in the “Expenses” column by setting the time period.

A complaint can be filed with Rospotrebnadzor, the Society for the Protection of Consumer Rights, or the prosecutor's office. You can write to any of these authorities. The application review period is 30 days. The complaint usually asks for a refund.

After deactivating “Dialog” and similar options of this family, the subscriber can delete other paid service options with one request. To do this, enter the combination 0684006 or 0858. After processing the application, you will receive a notification that the deletion was successful. To make sure that there are no more paid connections on the tariff, the command *110*09# will help.

Description of the “Have a question” service from Beeline

If the rules are followed and high results are achieved in the game, the participant is entitled to a bonus.
This is the name of an entertainment and educational subscription that helps you learn useful information and improve your intellectual abilities. After activation, the subscriber takes part in quizzes. His rivals are not computer programs, but other Beeline clients. For a mental duel, you can invite a friend or colleague, or choose a random partner. Participants are offered the following rules:

1. After completing the stage, the player is assigned a new rank.
2. 3 questions must be answered in 5 minutes.
3. Points go to whoever gives the correct answers faster. As you gain points, the participant's rank increases. The titles increase - from school student to master's degree.
4. High status gives more opportunities. For example, a bachelor can independently set the topic of a quiz.
5. The most active player receives a cash prize. 1000 rub. are transferred to the phone balance.
6. Inviting a friend earns you extra points.
7. The more actively a subscriber participates in competitions, the more bonus programs are available to him.
8. You can view game statistics monthly.
9. Tips are available for beginners. 2 users can play at the same time.

Subscribers are offered an application through which they view the standings and statistics. The program is downloaded from the Play Market catalog.

Price

The subscription is compatible with any tariff plan. Every user can activate the service. The option works for free in the first week. From the 8th day, 7 rubles will be debited from the account. in a day.