Mobile network is not available Tele2 what to do and why

Why may the Tele2 mobile network be unavailable?

The reasons that the selected Tele2 network is unavailable can be very different. For example -

You are outside the network coverage area, that is, too far from the nearest Tele2 tower;
There are temporary problems with your mobile operator's network;
You forgot to pay the subscription fee for the current month and your access to mobile communications is temporarily suspended;
You intentionally or accidentally turned on airplane mode on your device;
Your phone has broken down and requires repair or replacement;
You are trying to talk outside when the temperature is too cold;
The SIM card may also break if, for example, it falls into water or is exposed to high temperature;
Your phone is simply frozen and needs to be rebooted.

Below we present several ways to solve these problems.

Please note: on our website you can find many important and useful articles, one of them is “Tele2 tariff for the hearing impaired”

While in roaming

When traveling within the Russian Federation, Tele2 provides communication services without the need to connect additional options. In this case, the standard terms of the tariff plan apply. The only exception is for the Republic of Crimea, where special service conditions apply.

If the subscriber is going to travel to another country, then in order to be able to make and receive calls, you must activate the “International Roaming” option, and also top up your balance with a sufficient amount. Roaming calls are quite expensive. Moreover, you will have to pay for both incoming and outgoing connections. If the balance decreases below the minimum limit (usually 300 rubles), the provision of services and room servicing will be temporarily suspended. To renew them you need to top up your account.

What to do if the mobile network is not available on Tele2?

If your cell phone system says that mobile communications are not available to Tele2, then you can try the following ways to solve this problem:

Find out the balance of your mobile device and, if necessary, deposit the required amount into its account.
If your phone is exposed to too cold a temperature, bring it into a warm place and wait a moment until it warms up. iPhones, for example, can turn off as early as -4°.
Turn your phone off and on again. Sometimes a reboot helps better than any complex settings.
Check to see if you have airplane mode turned on—on your smartphone, you can do this by lowering the top panel (just swipe from the top of the screen to the bottom) and see if the airplane icon is highlighted. If so, tap it and wait a little (about a minute) and then try calling again.
Ask someone for another mobile phone and insert your SIM card into it. If it works, then the problem is in your phone - you can contact a specialist to have it set up or repaired.
Insert any other SIM card into your phone, maybe even from a different operator - if everything works fine, then the problem is with your card. Contact any Tele2 communication store with a SIM card and explain the situation - they will definitely help you. Don't forget to take your passport with you!
If you are far from populated areas and therefore from mobile towers, then do nothing - just wait until you get to a place where the network is available again.

Ways to activate a new SIM card

The buyer of a new Tele2 SIM card, along with the contract, receives a plastic card with a SIM and all the data on it.

To start using cellular services, you need to perform a number of steps:

Remove the SIM card from the plastic base, insert it into the phone slot and turn it on.
Enter the PIN code if necessary (four zeros by default) and wait for the Tele2 network to be automatically detected.
Activate the SIM card by calling the operator service at 610.

The procedure is carried out automatically, so during a call you just need to listen to the robot’s message about successful activation, after which the subscriber can fully use Tele2 cellular communications. Calling 610 is free and can be made at any time of the day.

You can notify all callers about a new number using a free call, regardless of the services of which operator the subscriber used previously.

Instructions for self-activation are indicated on the plastic base from the connection package.

What does “sorry this direction is temporarily unavailable” mean on Tele2?

The message that a subscriber hears through a mobile phone the next time he dials a number may indicate various internal and external problems with telephone communication. It is not always possible to fix them on your own. The phrase itself indicates the impossibility of reaching the dialed number. It does not always mean that the device is disabled or blocked.

If this problem occurs, it is recommended that you try to solve it yourself. If this turns out to be impossible, you need to contact specialists. To do this, it is recommended to use the contact center phone number or go directly to the sales and service center.

Damage

The answer may be hidden in the technical condition of the card. Damaged contacts on the surface lead to incorrect operation. The right decision would be to contact the sales office in your city and ask to replace the card while maintaining the phone number or buy a new one.

If it is not installed correctly in the slot, the device will not detect the network. So, take out the SIM card and reinsert it. Many devices have a port for a removable memory card, it’s easy to confuse them. Follow the instructions in your phone's instructions during installation.

There are several types of SIM. Sometimes a certain device model requires circumcision. But such a procedure is quite labor-intensive and without special tools (stapler) leads to a violation of the integrity of the contact surface. If you cut the size incorrectly, it may simply not fit into the slot, or it may become too small and will not press tightly against the contact pins of the smartphone. To avoid this, contact qualified specialists.

Some craftsmen use paper and double-sided tape to achieve the desired size of the card at home, cutting off the correct dimensions of the paper template or placing a small piece of paper to press the SIM card tightly to the contacts in the slot.

Why is this direction temporarily unavailable - reasons

A problem reported by the answering machine does not always mean there is a problem. “This direction is temporarily unavailable” Tele2 is a phrase confirming the possible presence of problems in the network. Why does it sound on the telephone? There are three main possible reasons for this:

Technical failure of the answering machine. The phenomenon occurs when the answer is incorrect. So, for example, the phrase “Subscriber is temporarily unavailable” should sound, but the client hears this.
Network congestion. Often such a response can be heard on holidays, when stations cannot cope with the load. This reason is by far the most common.
Invalid telephone number dialing format. This is possible if the client dials “7” or any other number instead of “8”. This type of response is also possible if numbers are missing or the area code is entered incorrectly.

My Tele2 Number Is No Longer Available

When entering a number, the message “The number does not belong to Tele2” may appear. This happens especially often to those subscribers who switched from other operators with their old number.

Reasons why you can’t log into your Tele2 personal account (read more...)

When all formalities have been completed, you can follow the link “I don’t remember my password” and complete all the suggested actions. Set a new password and instruct your phone or computer to remember it (or write it down yourself).

What to do if “this direction is temporarily unavailable” on Tele2

To solve an established problem, it is necessary to identify the cause of its occurrence. For this it is recommended:

check that the number is dialed correctly;
analyze the quality of the network (it is recommended to call other numbers of this mobile operator to check);
call the cellular company's contact center.

It is recommended to use the listed methods to resolve problems one by one. If in this case the answer “sorry, this direction is temporarily unavailable” continues to arrive during the call, then you should wait several hours. Further, to solve the problem, it is recommended to contact the company’s office directly with a passport.

How to obtain and activate a duplicate SIM card

If the SIM card is lost, the subscriber does not have to purchase a new number. It is enough to order a duplicate, to which the old number will be linked after activation. You can activate a duplicate Tele2 SIM card in 2 ways:

Call 611. The operator will need to provide the ICC identification number indicated on the card and passport details. After successful identification of the client, the service specialist will link the old number and inform about the possibility of further use of the services.
At the company office. You can activate a duplicate immediately after purchasing it through a point of sale specialist.

To purchase a duplicate, you will need a passport and an application from the subscriber in whose name the service agreement was concluded. Activating a Tele2 SIM card yourself by phone is the easiest way.

Before ordering a duplicate, you must check with the help desk to find out the nearest office where this is possible. To restore the SIM card, you need to pay 50 rubles, which will be credited to your balance immediately after activation.

“The service is temporarily unavailable” - what does this mean?

Mobile communications have become a part of our lives, and today the vast majority of people can no longer imagine how to live without their phone.

It wakes us up in the morning, tells us the latest news from websites and social networks, allows us to find out at any moment how our loved ones and friends are doing, share problems with a colleague and quickly solve work problems. But sometimes, instead of the usual service, a short and slightly scary message appears on the screen: “Service is temporarily unavailable . What does this mean and how can I get my phone back to normal?

In what cases does the “Service temporarily unavailable” message appear?

As a rule, the “Service is temporarily unavailable” notification appears on the phone screen in cases where, for some reason, the mobile operator cannot provide the user with the requested service. At the same time, the possibility of mobile communication, as a rule, is fully or partially preserved; access only to certain functions or services of the mobile network is missing.

The range of reasons why a message may appear is extremely wide and includes:

random equipment failure - just repeat the request after a few minutes to restore normal network operation;
deterioration of communication due to weather conditions - the likelihood of lack of access to mobile services increases during a thunderstorm, hurricane, heavy rain, etc.;
carrying out repair or maintenance work by the operator, during which it is necessary to limit user access to certain services;
updating the software of relay stations;
a malfunction of the subscriber's telephone or damage to his SIM card.

How to activate a new Tele2 SIM card

By purchasing a new Tele2 SIM card with a new number, we receive at our disposal a connection kit that needs activation. To activate, you need to remove the SIM card from the package and install it in your phone or smartphone. After this, turn on the device and wait until it registers in the Tele2 network. As soon as the operator's name appears on the phone screen, you can move on.

How to activate Tele2 SIM card? To do this, you need to call the short service number 610 and wait for a notification that the SIM card has been successfully activated. Calls to number 610 are absolutely free. Immediately after activation we can start using communication services. If we forget to activate the Tele2 SIM card, then we will not be able to call anywhere - the autoinformer will tell us that the number is inactive.

To notify your contacts about a change of number, the Tele2 operator provides a New number service, the features of which can be read in more detail in our other review.

“Service is temporarily unavailable” in MTS

To request technical support, MTS users can contact:

by calling 0890 from an MTS phone;
by calling 8 800 250 0890 from any other phone in Russia;
by calling +7 495 7660166 in domestic Russian roaming and from abroad;
via the feedback form on the official website.

By contacting a Contact Center specialist, you will inform him about the nature of the communication problems that have arisen, find out what caused them and how quickly the problems will be resolved.

“Service is temporarily unavailable” in Beeline

If the message “Service is temporarily unavailable” appears on the Beeline network, you can contact support:

by phone 0611 from Beeline number;
by phone 8 800 700 0611 from any other phone number in Russia;
by phone +7 495 7972727 from abroad;
write a letter to the email address

Tell your support representative which service has become unavailable to you, and the problem will be resolved as soon as possible.

“Service is temporarily unavailable” in Megafon

If any of Megafon's services have become temporarily unavailable to you, please notify the support staff:

on the Megafon website, write a letter and send it through the contact form in the “Support” ;
send an SMS to number 0500 , briefly stating the essence of the problem, and support staff will call you back to clarify the circumstances;
on Megafon’s page on one of the social networks;
call the support number 8-800-550-05-00 from any phone in Russia.

Zero/negative balance

If there is no money in the personal account, the operator continues to provide communication services, but in a limited mode. In most cases, it allows the subscriber to receive incoming calls, SMS, and also make emergency calls. If the balance is zero or even in the red, after about 1 month the company may limit these opportunities. To remove restrictions, you must deposit any amount into your account within 180 days. After this, the contract will be terminated, and it will no longer be possible to restore the number.

See also: The phone does not recognize the Tele2 SIM card