Why is the called party not answering?
Let's look at the reasons in more detail.
- Phone battery power is exhausted. This is one of the most common reasons for a person’s temporary absence from the mobile network. This problem can be solved by purchasing an auxiliary charger, such as a Power Bank. You also need to constantly maintain the phone's charge level in order to answer calls on time.
- Leaving the network coverage area. In this case, the user is in a place where the signal from cell towers is either very weak or completely absent. This is why the subscriber cannot answer an incoming call. Such places are found both in megacities and in suburban areas. To solve this, you just need to get out of such a zone.
- The man turned off his phone for personal reasons. For example, during a meeting in almost all companies it is necessary to turn off phones for a certain time so that the call does not interfere with the discussion of issues. Turning off mobile devices is required in many places to avoid interrupting work or entertainment, such as in a movie theater. Therefore, it is recommended to wait a while and then make the call again.
- The gadget may be broken or stolen. Similar situations with mobile devices occur quite often - they can be dropped on the asphalt, accidentally dropped into water, or doused with something. In addition, there are often cases of theft, in which case it is enough to just remove the SIM card and calls to the phone will not be received. After such incidents, it will be impossible to contact the subscriber until he purchases a new device.
- User on a trip abroad. Due to the fact that using your number in international roaming mode is quite expensive, many subscribers purchase temporary SIM cards from local mobile operators. At the same time, communication costs will decrease, but there will be a problem with answering calls.
- The subscriber did not have time to pick up the phone. In this case, voice mail can be connected to the number. Therefore, if the call button is not pressed within 20 seconds, the answering machine starts working and will offer to leave a message after the signal.
- The mobile device is in airplane mode. The phone system will block incoming calls. The caller will also hear a prompt to leave a message after the beep.
The subscriber can simply add a person to the black list. That is, he does not want to communicate with the person who called, which is why he added him to the ignore list. This issue can only be resolved personally; the network is powerless here.
There are many reasons why a subscriber may not have access to a phone. The caller needs to either make the call later or meet the caller in person.
Why is the number in Megafon unavailable?
Megafon's subscriber number may be unavailable for calls due to one of the above reasons, as well as due to a ban on all incoming calls or only calls from your number.
In addition, it may be blocked due to failure to pay the promised payment on time. You can contact Megafon support:
- by writing a letter through the appropriate service of the Megafon official website;
- by asking your question on Megafon’s page on one of the social networks;
- by calling from any phone to the number 8-800-550-05-00.
However, it is possible that the support team will refuse to provide you with information that may be considered confidential if it concerns their subscriber.
The meaning of standard autoinformant phrases
The answering machines of various cellular companies use several standard offers in cases where it is impossible to establish a connection with a specific number. They look like this.
- The phrase “Subscriber is temporarily unavailable, call back later” is used in cases where the subscriber’s mobile device suddenly turns off. However, the signal to leave the mobile network was not sent to the station. This usually occurs due to lack of charge or a broken phone.
- The sentence “The subscriber’s device is turned off or is out of network coverage” means that the person being called turned off the phone on their own. In this case, the device will send a warning message to the station. This phrase can also be used when the user has left the network coverage area.
- The voice message “This person is currently unable to answer your call” may sound because the device is turned off or is in an area with poor signal reception.
- The phrase “Subscriber is temporarily blocked” will be used if the call is made to a blocked number.
- The “Wrong number dialed” prompt will appear because the user is calling a number that is not assigned to the subscriber or is dialed in the wrong format. It is necessary to correct the error in the number symbols.
- The message “Network is overloaded” can be dictated on holidays or when a person is present at a crowded conference or other event. Mobile networks cannot serve all customers on days like these. Therefore, some of them may hear this phrase. It is recommended to repeat the call after some time.
In almost all cases, you can make a follow-up call and get back to the person. This is due to the fact that contact is restored within a short period of time.
“The number is unavailable, leave a message on the answering machine” - what does this mean?
- his phone is turned off;
- he is not in the access zone;
- the person entered my number in the emergency situation;
- or does it just turn off?
Chupakhina Tatyana Borisovna
I can’t speak for all subscribers, but when my contacts’ robot displays such a message, I know that people are simply not in the access zone, and when a subscriber appears on the network, I receive an SMS about this.
I don’t write anything down on the autoteacher because I know people don’t use it.
Help to
Let's think logically:
- The operator directs you to the subscriber's answering machine.
- It turns out that his number will turn on someday, because he must somehow listen to voice mail.
- If the subscriber were outside the coverage area of the cellular operator's network, you would not hear the voice notification.
- When a person disconnects, you hear short beeps, as you do when the person is already talking to someone (that is, when the line is busy).
It turns out that the most likely thing is that the subscriber’s phone died and he turned it off on purpose. But the SIM card is fine.
When a subscriber is temporarily unavailable
The subscriber may be unavailable in the following cases:
- the most common reason is that the user simply left the network coverage area, ended up in an area where the signal does not reach or where it is too weak to make a connection;
- a network error in which the answering machine is interrupted and sends a signal that the subscriber is unavailable;
- The phone number is entered in the wrong format, for example, instead of the number 8 or +7, 7 without the plus sign is entered.
In addition, there may be station congestion. This happens on holidays. In this case, both the user and the connection will be unavailable, since the towers are overloaded.
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What does “number unavailable” mean in MTS?
All of the above reasons for the number being unavailable for your calls apply to the MTS network. In addition, the user’s number may be blocked due to an outstanding and overdue promised payment, the balance going into deep minus, etc.
You can try to find out at least approximately what happened by calling 0890 or from any other phone to 8 800 250 0890 , but do not expect to be told all the details - this is confidential information.
What to do if no one can get through?
Software settings
So, if often no one can reach you, you should first check your phone’s software settings. We'll tell you point by point where to look and what to do.
- Do Not Disturb mode
. This feature allows you to turn off incoming calls and notifications from all applications on your phone when the iPhone screen is locked. If the Do Not Disturb mode is active, the caller will not hear the connection sound and the call on his part will end, and a notification about a missed call will appear on your iPhone. You can disable the Do Not Disturb function in your phone settings or in the Control Center (crescent icon). - “Show number” function
. If it is disabled, you may experience problems receiving incoming calls. You can enable this feature in your iPhone settings: Settings → Phone → Show number. - TTY mode
. The TTY feature is intended for users with hearing impairments. If TTY mode is enabled, then the iPhone may experience problems with dialing in both directions (no one can reach you, you have problems with outgoing calls). You can also disable TTY mode in the device settings: Settings -> General -> Universal Access -> TTY. - Operating system system errors
. In this case, it is impossible to establish the exact cause. If you have problems receiving incoming calls (no one can reach you), try resetting the network settings: Settings -> General -> Reset -> Reset network settings. After the reboot, observe the “behavior” of the phone. Very often, resetting network settings solves such problems.
iOS Errors
Resetting the phone settings does not always solve the problem, although the reasons for its occurrence may still be at the level of system files and the operation of the iOS operating system. If resetting the network settings does not help, you should probably do it after saving all the necessary information. In fact, this means that you need to reinstall the operating system and test the phone after that. You can perform the flashing yourself or by contacting us.
Incorrect operation of the SIM card / Operator settings
Also, quite often, problems with incoming calls to an iPhone can be associated with incorrect operation of the SIM card. To eliminate this, exchange the SIM card for a new one at the showroom or office of your mobile operator.
Hardware problems
If all of the above methods do not give results and no one can still reach you, the causes of the problem probably lie in the hardware problems of the iPhone. You won't be able to do this without contacting a service center. If the problem appears regularly and interferes with the full use of the iPhone, come to our service center. After diagnostics, our specialists will identify the true causes of the problem and offer solutions.
MTS subscribers quite often encounter situations when their phone is turned on, but they cannot receive incoming calls. There are quite a few reasons why MTS cannot reach you. Let's look at the most common ones.
It's all the operator's fault!
There was a massive failure in the work of the cellular operator Tele2, Megafon, MTS or Beeline
In certain areas, poor call quality is common. Phone users buy all kinds of signal amplifiers that amplify the waves received from cell phone towers. This helps to achieve a stable signal in a small area (dacha).
If the communication signal icon on your smartphone is full, but they can’t get through to you, the reasons are usually the following:
- You are in a crowded area where the cellular operator's equipment cannot cope with the load. It is especially acute on holidays and weekends. These days, almost no one can reach you on the phone.
- Technical work at the cellular operator, which leads to the fact that everyone who calls you receives a message that you are unavailable. At the same time, the smartphone can reliably receive a signal, but instead of the operator’s logo it says “Emergency calls only.”
- The mobile operator has blocked and no longer services your SIM card. There may be several reasons: violation of the rules for using the network (sending spam, hooliganism, lack of information about the owner of the SIM card), debt, failure to replenish the account for a long time. In this case, those trying to call you receive a message that the number is blocked.
In any case, you need to contact the operator with a question and explain the situation. Do this from another phone. You will need to provide the passport details of who the number is issued to. You may have to visit one of the operator's offices.
Conclusion
Friends, I hope that with the help of my article you answered the question: “why can’t they reach me?” Most of the reasons can be corrected on your own; in remaining cases, it is better to contact a specialist.
If you have any questions, ask them in the comments below.
Probably every active phone user has at least once encountered a problem when making calls. So, when dialing a number, the phone may write “Call completed,” after which the dial tone is reset. In the article we will look at why you cannot call and what smartphone settings you will need to check.
Signal
Another problem is a weak network signal. It causes poor quality communications for all mobile operators. Including MTS. If you decide to call someone and hear that the connection type is unavailable, but at the same time you are sure that all of the above scenarios do not suit your case, it’s time to complain about the signal level.
Most often, these types of messages are spoken when the subscriber is in an elevator or subway. This also includes areas remote from the city. For example, a forest or forest. If the interlocutor is relaxing in nature, then this problem may well arise.
The situation can be corrected only by changing the location. As soon as the subscriber finds himself in a place where the network works well and the signal is set at maximum levels, you will immediately be able to call a particular number. A little patience and the problem will be solved.
As you can see, there are quite a lot of options in which a robotic voice reports that this type of communication is not available to a subscriber on MTS. And it is impossible to say with certainty in what case these words will be spoken to you. There are often cases when you can call a person from third-party operators, but not from MTS. In this situation, it is better for the person receiving the call to go to the nearest mobile phone store for advice. Perhaps there was a system failure due to which MTS network subscribers are now unable to reach the number. In any case, the situation at the mobile phone office will be corrected very quickly. The main thing is don't be scared. Remember that it is extremely difficult to accurately determine the cause of such an incident. Just know that it indicates some failures and malfunctions in the MTS network.
The situation when inboxes were completely free for all mobile subscribers is becoming a thing of the past. Payment for all types of services provided has been introduced by a number of large providers, including MTS. This situation is associated with an increase in the number of services, the complexity of the infrastructure and the need for its monetization. In some cases, when making a call, you can hear: “ This type of communication is not available to MTS subscribers
" What does it mean? Don’t be alarmed, it’s okay, it’s just that for a number of reasons the subscriber cannot receive the call due to the service being unavailable to him.
This usually happens for several reasons:
- if the subscriber’s account has gone into minus and incoming messages are disabled;
- in case of voluntary temporary or permanent blocking;
- in rare cases – in case of network failures;
- when the SIM card fails;
- due to signal difficulties.
“This type of communication is not available to the subscriber
— what are the ways to get out of a situation if you quickly need to contact a person? The problem is quite trivial; it only requires choosing the right solution. In most cases, you can still contact the subscriber, you just need to change the dialing form.
Phone disconnected
When a mobile device is disconnected, a voice message is usually issued that the subscriber cannot receive a call or is out of the network area. In some cases, users confuse it with the inability to provide a service. If the subscriber is working, you will receive a message when he is available on the network again.
We also recommend sending a message or making a voice recording using an answering machine. With a negative balance that is not repaid for a long time, all free and paid services can be disabled. In this case, a message from the mobile operator usually sounds about the unavailability of services, which we are talking about.
What can be done:
- leave a message;
- wait for it to appear online.
For Beeline: causes and solutions to the problem
List of Beeline numbers
“This type of communication is not available to Beeline subscribers” - this answering machine phrase is activated only if the called network user has problems with communication. There are several ways to solve the problem - send an SMS request asking to call back, or contact a friend of the unavailable subscriber to find out the reason for the loss. In the first case, you can solve the problem by sending a USSD request: *144*phone_number#call.
Communication problems for Beeline users include:
If Beeline network users cannot call if they have a positive balance, it is recommended to contact the contact center using a single number 8.
VIDEO: How to call a Beeline operator from a mobile phone
How to call a Beeline operator from a mobile phone
How to call the Beeline operator from a mobile phone using the short number 0611.
The subscriber has no money
How to take out a debt from MTS?
The message “This type of communication is not available to MTS subscribers” may occur when there are insufficient funds in the account. In some packages, incoming calls may be disabled when there is a minus and after the period for replenishing the minus account has expired.
You can solve the problem and continue to speak freely after replenishing your funds. Moreover, if the subscriber uses a plan with a monthly tariff, in such situations, you can “connect” his mobile phone only when paying a monthly payment using a SIM card.
What can be done:
- top up your account with a small amount;
- pay the subscription fee according to the tariff.
Reasons why a subscriber may be unavailable during a call
There are many reasons why a subscriber may be unavailable during a call, from the phone being turned off due to a low battery to the cell site being overloaded.
The phone is turned off or not working properly
If an MTS subscriber is temporarily unavailable, most often this means that his phone is turned off. The user could have done this on purpose, or a dead battery could be to blame. Sometimes the smartphone does not work correctly - it freezes, reboots on its own, etc. All this will make it impossible to get through to the person.
In such a situation, you need to wait until the person turns on the phone or fixes the problem with it. This will be indicated by the message “This subscriber is available to call again” within the .
Poor connection quality
Staying in an area with poor signal reception, for example, in a basement or in a building with thick walls, leads to the fact that the mobile device constantly loses connection or does not detect it at all, making it difficult to contact its owner.
The problem will be solved when the owner of the smartphone moves to another place with a good signal.
Internet access
If a user accesses the Internet, especially on older smartphones, this may cause it to be impossible to reach them. The connection with the person will be restored when he finishes surfing the Internet.
SIM failure or alternate operation of several SIM cards
Some smartphones with two or more SIM card slots only support alternating operation. This means that if a subscriber is talking on one SIM, it will be impossible to reach the second one at this time. You need to wait a few minutes until the conversation is completed, and then try to make a second call.
The reason for the lack of communication may also be a damaged, blocked SIM card or its failure. Perhaps the SIM card was damaged when you tried to cut it to the required size for installation in the phone. You need to check it in another mobile device and, if the problem persists, contact the communication store for an exchange.
Call ban
So that no one could contact the person, he could connect. With its help, you can set restrictions on any type of calls. If he has blocked all incoming calls, all you have to do is wait until he cancels this action so that you can reach him.
Forwarding is set
Sometimes it is impossible to contact a subscriber because he has call forwarding set up. He could enable unconditional transfer of all calls to voicemail or to a SIM card that is currently inactive or the phone with it is turned off. In this case, you need to wait until the person fixes the problem on his own by turning off the service, or try to contact him in another way, for example, on a social network.
Operation of malware or viruses
As a result of surfing the Internet or installing software from unreliable sources, a person’s phone could get viruses or malicious applications that could cause harm in various ways, including blocking incoming calls. To solve the problem, you need to check your smartphone with anti-virus utilities and remove all unnecessary and suspicious software.
Station overload
This problem is typical for the New Year or other major holidays. At this moment, too many people are trying to contact each other, as a result, the cell station is overloaded. You need to wait a while and try to call again.
Sometimes the lack of communication is explained by technical work at the station. Typically, maintenance is carried out at night, but if this happens during the day, in the area in which the called subscriber is located, communication may be lost for the entire duration of the repair. In this situation, you need to wait until the work is completed to contact the person.
NatalyaTechnical specialist, user support on mobile communications issues. If you find an error or inaccuracy on the site, please write in the comments or feedback form. I recommend you read: Secret tariffs from MTSS The most profitable List of unlimited ones Check where the money goes Order details