What does it mean that this type of communication is not available to MTS subscribers?
Now many operators block the number after the balance goes into negative values. This way they encourage the client to top up their account in order to continue using mobile services.
MTS is one of the operators that actively practices phone blocking. If the balance goes into minus values, then in addition to outgoing calls, incoming calls will also be subject to restrictions. To start actively using the operator’s services again, you need to top up your account to the required value.
What does it mean that this type of communication is not available to MTS subscribers? This information demonstrates that the subscriber you are trying to reach cannot use communication services for certain reasons, which is why some restrictive measures are in place on incoming calls. You will have to contact him by another phone number or through another channel.
The subscriber has no money
How to take out a debt from MTS?
The message “This type of communication is not available to MTS subscribers” may occur when there are insufficient funds in the account. In some packages, incoming calls may be disabled when there is a minus and after the period for replenishing the minus account has expired.
You can solve the problem and continue to speak freely after replenishing your funds. Moreover, if the subscriber uses a plan with a monthly tariff, in such situations, you can “connect” his mobile phone only when paying a monthly payment using a SIM card.
What can be done:
- top up your account with a small amount;
- pay the subscription fee according to the tariff.
Don't know how to check your balance? All ways to check your MTS balance in one place >>>>
This type of communication is not available to MTS subscribers - what should I do?
Why they say this type of communication is not available to MTS subscribers, you understand. But what to do if such a situation arises? If you cannot get through, then you should call another number, or write on social networks.
If friends or relatives cannot call you due to restrictions in the provision of services, then the first thing you need to do is check your balance. It probably went into negative values, and the operator blocked the number.
You can top up your balance in various ways:
- At the nearest terminal.
- At the ATM.
- Through the Internet banking system.
- Through third party services.
- From an electronic wallet.
- From a bank card on the operator’s website.
Network failure is one of the possible reasons why your phone is blocked. You need:
- Contact the contact center at 0890.
- Report a problem.
- Specialists will check the functioning of the network and transfer the information to the technical service.
- The company's employees will quickly eliminate the failure that has arisen.
You may be in an area with poor network coverage, for example, in a forest, on a highway, or on the shore of a pond. After returning to the city, communication should be fully restored.
The SIM card could be damaged. What to do in this case?
- Contact the contact center and report the problem.
- Employees will ask you to come to the nearest office for an exchange.
- Choose a suitable salon and visit it in person.
- Specialists will issue a new SIM card and copy the old number onto it.
In case of voluntary blocking, the subscriber only needs to send a request to disable it. It will appear online again within a few minutes.
Contacting a person by phone after some time
In case of temporary communication or network problems, simply waiting may help. Usually the operator quickly eliminates the malfunctions that have arisen, and the functionality of the mobile network is restored.
Waiting can also help in a situation where a person has temporarily left the mobile network coverage area. Or is located in a location where the connection is very unstable.
This type of communication is not available to MTS subscribers - how can I get through?
It is worth mentioning another reason - inconsistency of standards. For example, you make a call on a 4G network, but only 2G is currently available to the client, since he is located outside the city.
What to do in such a situation? In the device settings, set priority for 2G networks. In this case, the call will be made using the legacy standard and the client will be able to receive the call.
The subscriber is out of range
Everyone who has ever tried to call a disconnected number has heard this answering machine notification - the subscriber is unavailable. In this case, there is little that can be done to call the desired contact. Just be patient and wait until the disconnected number deigns to connect.
If the desired contact is disabled, then you will not be able to wait for an SMS notification that he has contacted you. The only solution to leaving a reminder about yourself with a request to call back is:
- send SMS;
- use the voice service.
As soon as the subscriber turns on the phone, he will immediately receive the left messages. The exception is numbers where all services are disabled or with a negative balance.
Crossing borders
You figured out how to understand this type of communication is not available to MTS subscribers. When moving within the coverage area of towers of foreign companies, communication may be unstable. Networks overlap each other, and the phone often automatically switches between them.
In border areas, for this reason, the connection may be interrupted, and it is often impossible to reach the subscriber. One way to solve this problem is to connect roaming. Don't forget to top up your account to fully use this service.
Network failure
Despite the reliability of MTS telecommunications infrastructure, depending on the region, network failure may occur. The message that the answering machine gives that “this type of communication is not available to the subscriber” in rare cases may indicate equipment failure. From this phrase it is impossible to accurately determine the reason.
If there is money on the number and account, the service is available, call with a short interval, operators usually quickly fix the problem.
Information about availability can be clarified by telephone about the operation of a network segment in the support service at 0890. Also try sending a message, perhaps the subscriber will get in touch.
What can be done:
- contact support;
- view the coverage map;
- wait until the problem is fixed.
Phone disconnected
Usually, when the phone is turned off, the voice answering machine reports that the subscriber is unavailable because the device is turned off. How can this be fixed? Obviously, you won’t be able to get through instantly using a mobile phone. You can contact us by sending an SMS on the website or from your number. If the service items include receiving free SMS, and the subscriber has enough money in his account when the device is working, he will receive a message.
SMS as a type of communication always works if the number is available on the network. You may not be able to make a call, but you can send a request to get in touch in one way or another. The only negative is that the subscriber will receive the message only if he turns on a working phone within the allowed delivery time.
How to check your card activation today
To check, just call the operator and check your balance. If the phone display shows a network availability indicator, but access to communication services is still disabled, you need to make sure that the device itself is working correctly.
General recommendations
In cases where the phone is in good condition, the SIM card is inserted correctly, the device is operational, the cause of the problem may be different:
- Network reboot. This means that there is a malfunction at the stations themselves or technical work is being carried out. Most often this happens due to heavy load. Mostly these problems are encountered at the station during the daytime. Experience shows that it may take several hours to eliminate such faults. When the company’s employees correct the current situation, they immediately notify all their clients via SMS messages;
- Weather factor . Almost every user has noticed how, as climatic conditions worsen, communication noticeably deteriorates. The main cause of communication disruption may be a thunderstorm or storm. In such cases, you should not panic ahead of time; if the situation improves, the quality of communication will immediately improve.
If communication is unavailable on phones that have the Android or iOS operating system for quite a long time, it is best to immediately contact either the department or call technical support. Qualified specialists who work 24/7 are ready to help resolve any issue. Contacts of the Megafon operator are presented on the company’s official website. Call the hotline number 8 800 550 0500 right now and you will find out the answers to all your questions.
Why is this happening?
People are often at a loss as to why the message says voice calls are unavailable. They decide they have been blacklisted or the problem is with their phone. There is no point in starting to worry ahead of time; the limitation applies to the person for whom the call is intended. The reasons for the message to appear are:
- Negative balance. For 3 months, operators have been loyal to the fact that subscribers only use incoming communications. But if the debt arose a long time ago, they are blocked from this opportunity. Then it will be difficult to contact the person; even messages in this case will not be delivered.
- A temporary blocking that the subscriber has set voluntarily. The most common cause is the loss of the SIM card.
- Problems on the line, failures in the operation of transmitting stations. No one is immune from this, especially now, when some of their equipment is outdated and requires modernization.
- The person is in a place where the signal is very weak. Due to incorrect settings, the operator issues the wrong message.
- The owner of the number is roaming and does not have enough money to accept the call. Some operators make it possible to disable incoming calls; this service can be activated voluntarily in order to save money.
- The SIM card is not suitable for receiving voice calls. This happens if you dialed a number that is linked to a SIM used in smart technology, a modem or a router.
Voice calls may not be available due to technical or financial problems with the subscriber. Often this message replaces the usual notification about the complete unavailability of the device.
Roaming
In some cases, it is impossible to do without roaming services; in many tariff plans these services are provided by default. But perhaps it was the subscriber’s tariff package that did not provide for such services. Therefore, in order not to lose your mobile connection while traveling, carefully double-check the availability of all necessary service options and connect if necessary.
The inability to receive a weak signal means that the subscriber is currently in a not very convenient coverage area. These may be border regions; during a trip, for example, a bus or train crosses the border of another state, on whose territory telecommunication services of foreign providers operate.
The following reasons should be taken into account:
- weak signal reception is observed in remote areas with 2G coverage;
- In almost all border zones, signals overlap; poorly defined coverage knocks the number out of the network;
- If one subscriber uses an LTE 4G or USIM card, and the second uses other standards, for example, 2G, then in this case the network failure is guaranteed. Before making a call, you should set the same standard between contacts.
The balance is zero: the operator is blocking incoming messages
The problem of combating the reluctance of subscribers to pay for communications is part of the “corporate culture” of telecom operators. And many subscribers, having a negative balance on their account, did not top up their account, continuing to work “for reception”. Therefore, the operator invented such a preventive measure as “blocking for financial reasons.”
If your subscriber’s balance is negative (note, not zero, but less than zero), incoming calls are blocked, and the “type of communication” becomes “unavailable”. There can be two options for solving the problem:
- If you need to get in touch urgently, you can simply top up your subscriber’s number. It is enough to pay a hundred rubles so that the number is unblocked and you can make a call.
- Contact the subscriber via alternate communication channels, including SIM cards of other operators, electronic channels, etc.
- Try sending SMS. Blocking of incoming SMS by the operator is not practiced.
SIM card
If you are with a friend or when your own phone is working and you are calling your mobile phone or calling a friend, you again hear the phrase about temporary blocking, with a probable positive balance, and this continues for several days, in such situations you need to check the operation of the SIM card. We can go on and on about how the company is to blame for poor telecom service, but perhaps the lack of communication is the fault of the person who owns the phone. If there is a sufficient amount of funds, when the payment has been credited in the required amount and on time, and there are no repairs, we can talk about a faulty SIM card as a result of mechanical damage, prolonged exposure to water, etc. How to find out and fix it:
- call the support service back from a mobile (0890) or landline phone (8 800 250 8 250), find out your balance and information about the lack of repair work on the line in your region;
- contact the MTS salon with a request to check the card, it will be replaced if it malfunctions.
After this, the connection can be used without restrictions.
