How to correctly return the erroneously transferred money to your phone balance from Megafon?

Document requirements

When contacting MegaFon, you must provide the following documents:

If an organization (the payer is a legal entity) paid for you, as an individual, then the organization must provide a letter about transferring the payment and a copy of the payment document. A letter from the organization must be certified by the signature of the responsible person (manager or chief accountant). Stamping on the letter is required.
If the original payment documents are lost, in order for funds to be credited to the correct phone number, you must request them at the place of payment. When paying through a terminal, you need to check the telephone number or email of the payment agent (indicated directly on the terminal), contact him and ask him to duplicate the check.
If you lose a receipt for payment using a credit card through ATMs or bank branches, you must obtain confirmation from the card issuing bank (a bank statement certified by the bank's seal). The supporting document must indicate the phone number to which the funds were transferred.
For legal entities - if, when making a non-cash payment, the data in the payment order is indicated correctly (contract and personal account number in the payment purpose), but the funds have not been received, then for transfer or crediting it is enough to provide a copy of the payment order.

If you made a mistake when replenishing

A fairly common situation is when a subscriber needs to return money that he deposited to the wrong MegaFon number. You can cancel an erroneous payment from any operator, so this is not a problem on MegaFon either. The main point that needs to be taken into account if you need to return money credited by mistake to MegaFon is that the number belongs to the operator. Previously, it was possible to easily identify an operator by code, but with the advent of switching to another one with your own number, it is now not so easy. If an incorrect payment was received on MegaFon’s number, you can even return it by calling the company. However, there is one important nuance here. It is so easy to correct an error of an incorrect payment if no more than two errors were made in the MegaFon phone number. When calling one of the service numbers, you will need to inform that you made a mistake when paying for the MegaFon number, indicate the numbers, and the amount. It must be borne in mind that the amount must be stated without taking into account the commission fee, if it is charged for payment.

MegaFon service number “Wrong payment”
From MegaFon network number	0500977
From a number of another operator or landline	+7 923 250 0043 8 800 550 7095

The operator may ask you to name the payment date and time. It is always indicated in the payment receipt, so it is important to save it until you are sure that money will be credited to your Megafon number.

There is no reason to be upset if you made more than two mistakes. In this case, you can receive an erroneous payment on MegaFon in Moscow, Samara, or any other region to your number by writing a statement. To do this, just contact the official salon of the operator. When you visit the salon, you can not only receive the money from the erroneous payment to your MegaFon phone number, but also return it to the card if you topped it up from it. To do this, you must indicate in the application form exactly where to transfer the funds.

How to return an erroneous payment

Refunds are only possible before 14 days have passed from the date of payment. Moreover, there are two ways to cancel the operation or return money to the owner:

use technical support services (8-800-550-70-95);
use the payment re-issuance service.

The maximum period for consideration of an application is 14 days, if you made a mistake in the mobile operator code and topped up the balance of a non-Megafon subscriber, but within the network the wait will be no more than 3 working days (you only made a mistake in one or two digits).

The automatic return service also requires compliance with several more conditions:

both contacts are registered to individuals, not legal entities;
saved receipt from the terminal;
The error is only in 2 digits or one.

And to use this service, just call the toll-free hotline 8-800-555-70-95. Let's look at different situations in more detail.

If you top up someone else's phone

To make a refund, you will need a receipt, which will indicate which account the transaction went to. If this document is missing, no one will be able to return the translation to you.

Having looked at the receipt, you saw that you made a mistake by no more than 2 digits, you can quickly cancel the operation by calling technical support at 8-800-550-70-95.

In addition to the number of characters, the following conditions must be met:

applies within two weeks after the operation;
both contacts belong to people, not companies;
the replenished balance also applies to the mobile operator Megafon.

If at least one of the conditions is not met, there is no point in calling. Then you need to go to the nearest company office. Moreover, if you made a mistake with the mobile operator, then you need to go to the office of the recipient of the erroneous replenishment.

When contacting the office, you must fill out an application indicating the correct number. The application must also indicate how you want to receive the funds back (to your mobile balance, to a bank card or in cash).

Important! Funds will be returned only if there are sufficient funds in the balance of the number to which the transfer was sent.

Enter the correct number immediately and double-check it. If you still sent money to the wrong place, then do not delay contacting the office. If you don’t have enough money to make a call, you can use the Promised Payment service.

You received an erroneous top-up

If you notice an unexpected influx of funds into your account, but at the same time you know that neither you nor your family topped up the balance, then you received an erroneous transfer. Being an honest person, you should not use the money for two weeks, since during this period the person who made the mistake will contact the company for a refund.

Sometimes, after receiving money, the subscriber who performed the transaction may call you and ask you to transfer money to the desired number. But before transferring, check your balance and make sure it is not your funds. You can detail calls and check the flow and receipt of funds.

Megafon has simplified the service for its subscribers to return an erroneous transfer if the conditions for a quick transfer are met. To do this, just call the toll-free number 8-800-550-70-95.

If the conditions are not met, contact the Megafon office or the operator where the money was transferred, or you can also contact the payment system.

If you received someone else's funds, do not spend them for 14 days while the subscriber tries to return them back.

When applications are considered in the salon

The above option will be relevant if one of the situations occurs:

the cell company client's error amounted to one or two digits, no more;
both the correct phone number and the one that was dialed incorrectly are registered to individuals;
no more than 14 days have passed since the operation was performed;
The number to which the money was sent by mistake also belongs to Megafon.

How to return an erroneous payment? If you deposited money on the wrong Megafon number and are going to return it, you need to check the above list. If at least one of these conditions is violated, you will have to personally come to the office of the mobile organization. If the amount of money was sent incorrectly to the account of another subscriber, you need to go to the address printed on the terminal receipt.

Attention! After the client contacts the office of the cellular company, he needs to write a statement. In it he must indicate the correct number of his cell phone.

Any client has the opportunity to demand that the company return funds to his bank card or in the form of cash. You should inform the customer service employee in advance of your intentions so that he can provide an additional form to fill out from the Megafon company. The return of an erroneous payment that was credited to another subscriber is allowed only under certain conditions.

To do this, there must be enough funds in the latter’s account. In order not to encounter additional problems, specialists from the cellular company Megafon recommend not delaying the return of money credited by mistake. Only in this case can you count on a timely refund of the payment without any problems.

Other nuances

Despite the fact that the deadline for returning funds to the account according to officially established rules does not exceed 14 days, in practice they are equal to 4 days. According to reviews from people who have encountered this situation, it is better to always save the payment receipt that you punched. This will be the best confirmation of your actions.

If for some reason you were unable to turn to Megafon specialists for help within two weeks, the operator has the right to refuse to refund you.

If for some reason an erroneous Megafon payment was made with discrepancies in the number of 3 or more digits, the chance of getting the deposited funds back is significantly reduced.

It happens that the operator code is entered incorrectly. For example, if Megafon has a code of 925, a person may mistakenly dial 915. This is the MTS code. In this case, you should contact the office of the latter organization. This is explained by the fact that the money was transferred to the subscriber’s account, which is serviced by another network. It is pointless to demand anything from Megafon in this situation, since the company does not have access to account transactions.

Note! You can also fill out an application on the website of the Megafon operator. A scanned copy of the payment receipt must be attached to the form. It usually takes no more than 3 business days to process your application. The client is informed about the results via SMS.

The nuances of using the service for returning erroneous payments

An automated service for returning erroneous payments allows you to re-issue a completed payment. The number is intended specifically for clients who find themselves in such a situation. For successful consideration of the application, it is necessary that the total payment amount does not exceed 3,000 rubles.

According to statistics, more than 65,000 people contact Megafon stores because they made a mistake in their cell phone number when making a payment. However, there is a suspicion that the real number of victims from their own carelessness is greater. Many subscribers still do not know that it is possible to issue a chargeback and redirect it to their own number. An automatic money return service is available at all Megafon branches.

Fraudulent schemes

Fraudsters do not sleep, and cell phone owners often become targets for them. They carefully think through their actions, as a result of which it becomes difficult to prove that the subscriber has become a victim of criminals. In particular, having gained access to the passwords from your Personal Account, attackers can make various payments to other numbers. At the same time, money from the account of the subscriber, who does not suspect anything, smoothly flows into the subscriber account of the fraudster. For this reason, you should not share any kind of personal data with strangers.

Even if we are talking about consultants of the Megafon help center, you cannot always be sure that they will conscientiously perform their duties, especially if the employee recently got a job.

If, however, you realize that your gullibility has been taken advantage of, you should block your own SIM card as soon as possible. To get your money back, you need to contact law enforcement.

Transfer amounts

If the amount is less than 3000 rubles. and the correct number differs from the incorrect one by 1-2 digits, both numbers belong to the same branch, then an application will not be required. The specialist will open a request, and within 48 hours the money will be returned to your balance.

If the amount is more than 3,000 rubles, and the erroneous number differs by more than 2 digits from the correct one or belongs to another branch, you will need to fill out a standard application. In this situation, you must attach a check or statement to your application (if you paid with a bank card).

How easy it is to get your money back

There can be many reasons when you simply need to return money from your number balance. Among the fairly common ones is depositing a larger amount into MegaFon than planned, and not just returning an erroneous payment. There are also situations when there is simply a fairly large amount on the balance that remains unclaimed in such a volume. There are several options that will allow you to withdraw a payment. These include simply withdrawing cash from an ATM. In this case, it is not necessary to have a branded operator card that allows you to withdraw money from it. Any subscriber can do this. You can withdraw money to a card of any bank using transfers from a cell number. The disadvantage of this procedure is that it requires paying a commission, the size of which depends on the amount of funds transferred.

The second option is suitable for those who made a payment for an amount greater than planned. In this case, you will need to contact the MegaFon office with an application to return the money mistakenly transferred to the phone. You can withdraw the money completely from the balance and without additional payments only upon closing the contract with the operator for the provision of communication services. To do this, you will also need to contact the salon, write a statement in which you indicate where you need to transfer the balance on the number.

Automatic transfer

Possible subject to the following conditions:

The amount does not exceed 3000 rubles;
1-2 digits in the phone number are incorrect;
Automatic transfer is only possible within a branch.

Automatic transfer of an erroneous payment is carried out between the personal accounts of both individuals and legal entities (including if an individual made an erroneous payment to the number of a legal entity, and also if a legal entity made an erroneous payment to the number of an individual). There is no automatic transfer of non-cash payments.

If you made an erroneous cash payment, you need to call 0500977. The answering machine has three branches:

“Payment not received” key 1;
“Wrong payment” key 2;
“Last payment” key 3.

Button No. 2 is intended for registering a request for an erroneous payment. Similar service numbers +7 (928) 200 01 31 and.

All conditions for returning an erroneous payment are also valid when paying to someone else’s number through a single payment card (ECO). But here a condition is added - you must have a receipt for the purchase of the payment card. If you do not have a receipt and you made a mistake in crediting, then you will not be able to get the money back.

Important nuances

If you topped up your account not through Internet banking or an e-wallet, but using various terminals, of which there are a lot today on city streets and shopping centers, the likelihood of successfully returning an erroneous top-up is significantly reduced if you do not have a receipt. However, you can contact the customer support service of the company that installs the terminals you use. This information is usually placed on the device body.

If, for some reason, you accidentally topped up a subscriber’s account not with MegaFon, but with another telecom operator, then in this case you need to urgently contact the operator to whose account you sent the funds, as well as support the bank (or terminal) through which the payment was made .

How to return an erroneous payment: MTS | MegaFon | Beeline | Tele2 | Yota

Return to bank account

To return an erroneous payment to your current account (payment by credit card), you must:

Statement from the owner of the card from which the funds were sent;
Passport or identification document of the owner of the bank card from which the payment was made;
Card with the number and surname of the owner;
The original document confirming payment (this can be a check or a card account statement). The document must indicate the date, amount and telephone number to which the payment was made, as well as the card or personal card number;
Card details (bank name, INN, KPP, BIC, correspondent bank account, personal account card number consisting of 20 digits). Sberbank clients can print card details at an ATM.

Example of a card account report:

Important: Refunds are only possible to the card from which the payment was made. No refunds will be issued to credit card. If the money was sent from a credit card that cannot be returned to, you will need details and a copy of the Debit Card issued to the same person, and a general statement that, due to an erroneous payment, the subscriber is asking for the payment to be made to his debit card.

And one more thing... Refunds of erroneous payments are made within 30 business days from the date of filing the application, if a complete package of correct documents is provided. You'll have to wait here.

If you received an erroneous payment

So, we talked about how to cancel erroneously transferred money on MegaFon. But what to do if money is credited to your number that you did not expect? Just wait.

If the amount is important to the subscriber, he will use the chargeback service, and then your balance will quietly decrease by the same erroneous amount. And if this is a trifle for him, and he does not want to write a return application, you can consider the increase in the account a pleasant gift.

I often receive calls or SMS with the topic “I have topped up your account by mistake, please transfer to such and such a number.” This is a typical scheme for scammers. Advise such people to return the money through their operator, let them use this opportunity.

Now we’ll tell you what to do to reduce erroneous payments on Megafon to a minimum.

To do this, just issue an auto payment - automatic replenishment of the account from your bank card. With this method, you will never be left “at zero” and will not make mistakes when replenishing through the terminal.

Informing about the status of application processing

If the automatic data verification is positive, an SMS will be sent: “Dear Client! Your request to transfer an erroneous payment has been reviewed. The unspent balance of DD.MM.YY in the amount of XXX rubles has been credited to your account."
A client whose funds are debited from an erroneous number will receive the following information via SMS: “Dear Client! The unspent balance of the erroneous payment credited to your account DD.MM.YY is written off in the amount of RUB XXX. Balance check *100#.
If the number to which you deposited money spent it, then you will receive an SMS: “Dear Client! Your request to transfer an erroneous payment has been reviewed. Transfer is not possible because The payment has been completely spent."

Go to the office

If you entered your phone number incorrectly when replenishing your balance, you can come to the office to have the funds returned to you. To do this, it is advisable for you to take your passport. You will also need to take any document that confirms the payment. It is best to give preference to checks.

If you paid online, you will need to take a screenshot of the receipt. Then you can apply for a refund. Our specialists will help you fill out the form correctly.

If you were unable to save the receipt, then there is no point in going to the office. Employees will not be able to legally return the funds spent to you. Remember that you will need to take any identification and payment document with you.

Important Features

If the amount on the balance of the erroneous number is not sufficient to transfer the payment, the funds are transferred partially, and partial transfer of funds is possible only once (the remaining part of the payment is not transferred when the client applies again).
If the balance of the erroneous number is zero or negative, the employee will check the balance history of the personal account before the receipt of the erroneous payment. If there was a debt on the account before crediting, the payment will be transferred in full. The application is processed within 3 working days;
Specialists cannot “freeze” money on an erroneous number. Therefore, there may be a situation - at the time of submitting the application, there is money on the wrong number, but at the time of processing this application, the money is withdrawn or spent by the subscriber. In this case you will be refused.

You received money by mistake

Subscribers whose account was mistakenly topped up can wait for the operator to make adjustments upon request from the sender who added a certain amount to your balance. It will be written off without sending you a notification. Sometimes users who have made an incorrect deposit may call the entered telephone number with a request to send the deposited funds back.

Be careful! Fraudsters may call you back - check whether the amount has actually been credited to your balance.

Erroneous replenishment through payment terminals and special services can be returned by the provider if the above conditions are met. Check the entered phone number several times to prevent errors when making money transactions.

Company service

To quickly correct erroneously made payments, Megafon has a specialized service. The official page of the service is located on the Megafon.ru website at the link https://megafon.ru/help/services/erroneous_payment.html.

If, when transferring money to the balance of a mobile number, you made a mistake in dialing the numbers of the payment recipient, then take advantage of the service by calling one of the following numbers:

0500977 – for those who make a call from the Megafon number.
8 – for those who access the service from numbers of any other operator.

How to use this service and what opportunities does it provide to operator users? When you call the service number, you will be able to find out information about payments already received at the number and send a request to transfer erroneously transferred funds.

Attention! The service adjusts the payment only by transferring funds to the balance of another number! If you want to transfer money to a card, bank account or receive cash, then this method is not suitable for you.

The service guarantees a refund to the correct number within up to 3 business days. The service will inform you about the progress of your request via informational SMS. The difficulty is that when using this option for returning an erroneous payment, there are quite strict conditions:

You must have a receipt for the transaction in your hands. It is from this that you will take the data requested by the operator.
You must indicate the erroneously dialed number and the number for transferring funds.
You must indicate the exact time of the erroneous transaction (as indicated on the receipt).
The erroneous payment was made no more than 14 days ago.
The number you entered by mistake differs from the “correct” number by no more than 2 digits.
The number you entered by mistake must be Megafon's number.
It is necessary to indicate the exact amount of the erroneous transfer of funds minus the commission (if any).
The requested amount must be in the balance of the person who received the payment “by mistake.” If there are not enough funds in that account, the operation will not be performed.
Both numbers (“correct” and “incorrect”) belong to individual subscribers.

As you can see from the terms of use of the service, it is clear that if you have not saved the receipt, then it is unlikely that you will be able to enter the requested data.

Important! Always save receipts for transactions performed until funds are credited to your balance!

How not to make mistakes?

How not to make a mistake when crediting money to a number? Be careful!

Try using the Autopayment service from Megafon.

Use automated top-up methods that use transaction confirmations. Set up auto-top up from your bank account or card. Use commands to bank service numbers. And always carefully check the data you enter.

Have a question for a lawyer?

Daria, good afternoon. What tariff plan did you choose? Is there a monthly subscription fee for the tariff plan?

From the link you provided, it is not entirely clear where your agreement is. Also, you did not specify what your tariff is or how the subscription fee is charged.

Does your contract indicate that you pay a sum of money for the amount of traffic used or regardless of it?

If for the traffic used, then the actions of the megaphone are not legal.

What specific agreement did you conclude from those that you have provided now?

Client clarification

I entered into an agreement that is valid until October 19, 2013. What about clause 10.16?

20 February 2015, 11:59

I believe that you have no chance of recalculation, since your contract provides for a fixed subscription fee. which is accrued regardless of whether you used the service or not.

In support, I am posting the appeal ruling, which strengthens the refusal to recalculate in a similar situation for MTS.

What is important here is whether you submitted a written application to suspend the provision of the service, if not, and in accordance with the contract/tariff a monthly subscription fee is charged regardless of whether you used the service or not, then it will not be possible to return

Decree of the Government of the Russian Federation of September 10, 2007 N 575 Moscow “On approval of the Rules for the provision of telematic communication services”

32. Payment for telematic communication services provided can be made according to a subscriber, time-based or combined payment system, according to the volume of information received, and (or) transmitted, and (or) sent, and (or) processed, and (or) stored, or based on the fact of provision single service.

The telecom operator has no right to demand payment for the provision of telematic communication services for the period during which the provision of telematic communication services was suspended in accordance with the legislation of the Russian Federation.

48.Upon a written application from the subscriber, the telecom operator is obliged to suspend the provision of telematic communication services to the subscriber without terminating the contract.

In this case, the subscriber is charged for the entire period specified in the application, in accordance with the tariff established for such cases.

If you have a takrif plan with a monthly fee, and apparently this is exactly the case

Several times it turned out that our subscription fee was charged, leaving us with a debt of 700 to 900 rubles.

I am looking at the Agreement for Megafon services from the links you suggested:

With an advance payment system: 10.2. The Subscriber pays for the Services through an advance payment system (advance payment), unless the Agreement, Tariff Plan, conditions for the provision of individual Services or an additional agreement to the Agreement establish the conditions and procedure for using the credit payment system (deferred payment).

10.4.3. The Operator has the right to set the size of the Shutdown Threshold depending on the Tariff plan. The Operator limits the provision of Services to the Subscriber if the status of the Personal Account Balance reaches the Disablement Threshold.

10.4.4. If the Subscriber incurs a debt during the Billing Period for the Services provided, the invoice for payment of the said debt must be paid by the end of the calendar month following the Billing Period. The invoice is payable regardless of whether measures were applied to the Subscriber to limit the provision of Services in accordance with clause 10.4.3 of these Terms.

10.4.5. The provision of Services is resumed within 1 (one) day after the Subscriber’s Personal account is replenished to a level exceeding the Disconnection Threshold.

With a credit payment system: 10.5.1. When paying for Services through deferred payment, the Services provided are paid at the end of the Billing Period. The Subscriber is obliged to pay for the Services no later than 30 (thirty) calendar days after the end of the Billing period, unless otherwise established by the Operator. 10.5.2. With a credit payment system, the Subscriber has the right to use the Operator’s Services within the provided credit limit, determined and changed by the Operator. When the Personal Account Balance reaches the credit limit, the Operator has the right to limit the provision of Services to the Subscriber. 10.5.3. The provision of Services is resumed after the Subscriber’s Personal Account Balance increases above the Disconnection Threshold level.

You need to either switch to another tariff, which does not provide for a monthly subscription fee, where the calculation is based on the traffic used. Unfortunately,

Tell me if I can demand a refund for unused Internet services.

You cannot demand a refund for unused Internet services. It's surprising that they corrected them for you several times before.

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