An effective way to disable the “Roaming, Goodbye” service on Megafon

In this review we will look at all the opportunities provided by the Megafon operator to corporate clients. We will tell you about existing tariff plans and options, provide their description, cost and other details. The information will be useful to all companies - users of subscriber services who are looking for an advantageous offer for communication or to those organizations that just want to join the operator.

How to contact the Megafon hotline operator?

Megafon always tries to be in touch with its clients, so it has provided several ways to get expert advice at the right time. Today there are 4 such methods:

• the ability to make a direct call to the Megafon hotline number;
• contact via SMS messages using a short technical support number;
• get an answer online by contacting a competent consultant on the social networking page (this type of communication is official; the staff includes employees who work with clients on popular social networks);
• contact a specialist by contacting the support service on the Megafon website.

It is worth noting that live communication helps solve problematic issues much faster than describing the situation via SMS.

We are writing a letter

This method is more suitable for complaints when neither the communication shops nor the telephone could help you. There are also several ways:

• Use e-mail This address is relevant for Moscow . For other regions, you can check your email on the operator’s website. Here you can send not only complaints, questions and suggestions, but also applications for connecting and disconnecting services;
• The website has a feedback form https://moscow.megafon.ru/corporate/help/contact_us/letter/. You can also write a message to the corporate department through it;
• The website also has a form for contacting the director https://moscow.megafon.ru/corporate/help/contact_us/director/. Your letter will probably be passed on to one of your subordinates, but there is a chance that the problem will be resolved faster with the participation of management. In any case, this is a last resort when your problem is not solved.

Free communication with the Megafon hotline operator from your mobile phone

Most calls to connect to a network operator are made through Megafon's toll-free hotline. The short number is the same as the end of the city technical support number - 0500. For the convenience of customers, Megafon offered another number - 0505, but as reviews show, it is almost impossible to contact the operator by this number. It is also worth noting that in order to connect with an operator, you will first have to listen to the information offered by Megafon in auto mode, where you will most likely find the right answer to your problem. If the information received is not enough, an operator will be connected to the conversation.

Hotline number from a landline phone

When making calls from a landline phone, the client cannot immediately contact the consultant. First, the robot will offer to solve the problem on its own, choosing the topic of the question based on the prompts. As a rule, it is quite difficult to call a landline number; you can wait a long time for an operator to respond to the line. Please note that all numbers on 8800 are completely free, so you cannot incur any additional costs for the phone. To make a call you need to dial 8 800 550 0500.

Megafon hotline for corporate clients

Megafon actively cooperates with corporate clients, providing comprehensive services. To resolve problematic situations, a separate number has been allocated for legal entities, allowing them to resolve issues regarding the communication services provided. To make a call, you can use a regular telephone; free communication with the Megafon hotline operator will be available by dialing 8 800 550 0555 or by calling 0555 from a smartphone. In any of the proposed options, the client will first have to contact the electronic assistant, and if there is no way to solve problem remotely, an operator will be connected.

Alternative methods of communication

As mentioned earlier, to get advice from a Megafon specialist, you can use other methods of communication:

• Write to technical support on the Megafon website. To do this, on the main page, go to the “Support” tab and if the menu of suggested questions does not contain what interests you, then you can open a chat with support.

• Contact consultants through social networks. Megafon has its own page on Odnoklassniki (https://ok.ru/megafon), on Facebook (https://www.facebook.com/MegaFon.ru) and VKontakte (https://vk.com/megafon). By logging into one of the networks, you can write a question in private messages, after which they will answer you as soon as possible.

Tariff line Manage

Megafon corporate tariffs for legal entities, included in the “Manage” line, offer the opportunity to implement unique settings depending on the needs of the organization. Main features of the offer:

• Selecting a package of minutes and traffic volume;
• Setting up a budget - you can choose which expenses will be borne by the organization and which by the employee personally;
• Receiving 7% cashback for services paid in the previous month.

A Megafon corporate SIM card will have different prices depending on the functionality built into the offer. Let's look at each category of the line in detail.

Specialist

The offer will cost subscribers 450 rubles monthly and has five modifications:

The price includes the following services:

• 300 SMS;
• Unlimited access to postal services;
• Unlimited access to instant messengers;
• Use of cloud storage without restrictions.

The following Megafon offer for legal entities has larger packages

Expert

The cost of the Expert package is 700 rubles monthly. It includes the following services:

• 300 SMS;
• Unlimited use of instant messengers, cloud storage and mail;
• Unlimited access to cards.

The following TP modifications are available:

Let's move on to other options that the Megafon operator offers for corporate communications of legal entities.

Manager

This TP will cost subscribers 1,000 rubles monthly and includes the following features:

• 500 SMS;
• Free inbox within Europe;
• Unlimited use of instant messengers and email services;
• Unlimited access to maps and cloud;
• Enabled ;
• Mobile cloud.

The following modifications are available to users:

The next TP offers almost complete unlimited use of minutes and traffic in the maximum package configuration.

Supervisor

A SIM card of this tariff will cost 1,600 rubles monthly. The subscription fee includes the following features:

• 1000 SMS;
• Free inbox in Europe;
• Unlimited use of mail and cloud services;
• Unlimited access to instant messengers, maps, social networks;
• Anti-burglary;
• Mobile cloud.

The operator offers the following package options:

Let's look at how to switch to the Megafon corporate tariff:

• Through the personal account of a business user;
• Through the official website of Megafon for corporate clients.

We will also note how to exit the corporate tariff if you have chosen a different offer. Disabling the TP is possible only in the following cases:

• Selecting another tariff plan and switching to it;
• Termination of the contract for the provision of communication services.

Let's move on to a description of additional options for business users provided by the operator.

Megafon hotline menu structure

• 1. You want to become a client of Megafon.
• 1. Information on how to become a client by saving the number of another operator.
• 0. Connection with a specialist.

• 1. Block the number.
• 2. Internet speed has decreased.
• 1. Use the Internet on your phone or smartphone.
• 1. Information about managing your number.
• 2. Internet speed has decreased.

• 1. Information about managing your number.
• 2. Internet speed has decreased.

• 1. Recommendations if you cannot make a call while traveling.
• 2. Find out how you can contact Megafon subscriber service while traveling.

Tariff plan for cash register equipment

By law, most modern entrepreneurs are required to connect their operations and activities to an online cash register. Therefore, the mobile operator in question offers a special tariff, for which you need to pay 100 rubles monthly.

The plan for CCP offers:

• Transfer of information about check transactions to the fiscal data operator;
• Organization of trade acquiring, that is, receiving funds through bank terminals;
• Organizing relationships between company departments, using special programs for this.

After activation, the Internet connection will be made at a speed of 32 kbit/sec. This is enough to transmit information about punched checks in real time.

What issues can experts help with?

By contacting the operator on the Megafon hotline, the client has the opportunity to consult on all issues related to the process of providing communication services. For example, you will receive complete information on the following questions:

• What tariff is currently connected to your number?
• How can I change it?
• What services are connected now, and what else is available to Megafon subscribers?
• How to work with your personal account and what is needed to register it?
• How to set up a connection for communication while roaming and how much will a certain set of services cost?

Reduced cost of calls in roaming

When staying abroad, accessible voice communication for free communication with loved ones and colleagues is of great importance.

"The whole world"

This service does not require a connection fee, but requires a daily subscription fee of 59 rubles. For this money, the user receives 40 minutes of unpaid incoming calls. If during the day the established limit has been exhausted, each subsequent minute will be paid according to roaming tariffs in the host country.

Connecting the “Whole World” option from Megafon is implemented by sending SMS and short commands:

• connection - SMS with any content to the number 0500978 or USSD request *131*1# ;
• disconnection - sending a message with the text Stop to the number 0500978 or USSD request service number or *131*# .

Note! The “Whole World” option, like other functionally similar services for roaming, can be paid using a bank card and, “Pay for me”, “Pay when convenient”.

Option "Around the World"

You can significantly reduce communication costs in roaming, which allows the subscriber for 9 rubles. per day, reduce the tariff for incoming and outgoing calls to 13-19 rubles. per minute, and SMS up to 11-14 rubles. (prices vary by country of stay and call).

The connection cost is only 15 rubles. and is implemented through the USSD command *105*708# or sending an SMS of arbitrary content to the number 000105708. The same number is involved in deactivating the option using an SMS message with the text Stop. Another way to disable is the USSD request *105*708*# .

What issues can support not help you with?

As we understand, the work of call center employees is aimed at eliminating problems directly related to the services provided by Megafon. Accordingly, if the client needs support regarding the work of the operator himself, then he will receive a comprehensive answer to any of the most complex questions. But if the issue is not within the operator’s competence, for example, some service does not work directly on your phone, there is no full-fledged browser, the phone does not support installing an application from Megafon, then the operator will not help you.

Useful services

Megafon is constantly improving and developing the functions provided to subscribers both when they are in their home region and when traveling to another region or country.

There are several features that can be divided into two categories - systems for unlimited communication and other options for saving costs.

Unlimited messengers

A special development was introduced for all subscribers of the “Tune in” tariff with no traffic restrictions for the popular applications WhatsApp, Viber and Emotion.

You can pay based on the actual use of programs from your phone; funds are debited daily (from the moment you go online, 24 hours of access without limits are activated).

The cost of communication is 99 rubles for each day of use, and to get an additional 10 megabytes of traffic in different directions, you can connect the appropriate Internet package, which also costs 99 rubles.