“Mobile portal” Megafon withdraws money: how to disable it forever?

Mobile users sometimes notice that the operator is withdrawing additional funds. Why do Megafon withdraw money from subscribers? The reasons for unexpected expenses, as well as how to avoid them, will be discussed in this article.

A larger percentage of write-offs is due to accidental activation of additional offers by the provider’s users. The main factors leading to unnecessary costs include:

• Validity of paid services and options purchased by the subscriber;
• Activation of information or entertainment subscriptions;
• Availability of existing debts;
• Activation of a tariff plan that is not suitable for the provider’s client.

Why can funds be written off?

How to find out why you withdrew money on Megafon? There is no clear answer to this kind of question and there cannot be. This is due to the fact that money from SIM cards can be written off for various reasons.

Usually among them are:

• sending SMS and MMS;
• calls;
• access to the Internet using mobile communications;
• infection of the phone with viruses and spyware;
• use of paid subscriptions;
• payment for the tariff plan.

In reality, everything is simpler than it seems. Funds from your phone won’t just go anywhere. And each person will be able to find out what exactly he has to pay for. How to fix the situation - too.

Price

All services are provided at different prices:

• Live balance will cost you 1.5 rubles per day.
• Ordering details in your personal account – 0 rub.
• Detailing within 7 days by command - 21 rubles.
• Ordering details from the operator or in the showroom - 3 rubles. per day, for example, 100 days 300 rub.
• Balance for loved ones - free.
• SMS check is free.

Choose from the methods listed above to receive a full expense report. Some of them are free.

Most Megafon subscribers have at least once encountered an unexpected charge of money from their SIM card. Usually, after such a nuisance, many people have doubts about the honesty of the mobile operator. But the company is unlikely to be guilty of outright theft of funds from the account: firstly, it can receive income from subscribers in completely legal ways, and secondly, it will not risk its reputation by deceiving clients.

Visit to the company

Why does Megafon withdraw money from SIM cards? You can get the exact answer from your mobile operator. In our case, in the Megafon office.

The client must take his passport or other personal identification with him and then come to any MegaFon service point. Next, the citizen is recommended to request details of the account, as well as from the category “what are they charging me for?”

After a little checking and printing out the details of account transactions, a person will be able to understand what’s going on. A distinctive feature of this technique is that clients can immediately solve the problem with the help of Megafon employees. True, this technique is not in great demand - it takes a lot of time and effort.

Questions from subscribers

What to do if the account details do not determine where the money goes?

In this situation, you need to contact the operator’s office as soon as possible or call the Megafon help center. Usually, it is at the stage of communication with the manager that the subscriber learns about the additional paid conditions of his tariff.

That is why you should always carefully read the terms of the contract concluded with the operator. The fact that you signed it yourself means you agree to pay for additional services and subscriptions, so the money is withdrawn legally. In this case, there is only one way out - change your tariff plan to a more suitable option.

What to do if money is withdrawn illegally?

If you are still sure that the provider’s actions have violated the terms of the agreement and the funds are being debited illegally, you need to go to the company’s office and write a written statement of claim. It will be reviewed by employees and, if the write-off actually occurred due to an error by the provider, the amount on the account will be adjusted. However, this happens extremely rarely. In case of a serious conflict, it is better to change the operator, keeping your phone number.

The main thing when detecting questionable write-offs of money from the balance sheet is to find out their cause as soon as possible and eliminate it. Otherwise, a debt may form on the SIM card, which the operator will subsequently be able to repay from another number that belongs to you.

"Personal Area"

How to find out what money is being withdrawn for? Megafon is an ordinary company offering mobile communications and Internet access. And they don’t just take money from clients, it’s simply illegal.

You can check the debiting of funds through the “Personal Account” on the operator’s website. For this it is recommended:

1. Register on the Megafon website. It’s better to do this in advance, then there won’t be any problems.
2. Log in to your account using your username.
3. Open the SIM card account control panel.
4. Go to the “Details” section, if available. Otherwise, as a rule, information about connected subscriptions and paid services appears on the screen.

By studying the corresponding list or ordering account details, the user will be able to see where his money from the SIM card is going. If necessary, you can disable the corresponding subscriptions and paid services in your “Personal Account”. Then funds will no longer be collected for them.

How to use

You can enter this service through a browser (site name megafonpro.ru) and through the application that is on your phone. Using it in both cases is not difficult:

In general, as is the case with any other mobile subscriptions: we connect it once and use it until we disconnect it ourselves. We wrote about the shutdown in detail above.

Important! Some of the services offered by the portal are paid. Information from Megafon Pro - what it is and how much it costs - is always in the description of each of them.

Via mobile application

Would you like to check why you withdrew money from Megafon? Some people use the Service Guide application for such an undertaking. This is the official program from the mentioned cellular operator.

Typically, this utility is automatically installed on a smartphone when using a Megafon SIM card. If this does not happen, you should initialize it yourself.

Next you will have to act in exactly the same way as with the “Personal Account”. The user must open the program and select the “Account Details” option there.

Important: the company mentioned usually charges money for detailing transactions. The payment can range from 15 to 100 rubles. It is better to find out more accurate data in your region.

other methods

You can control communication costs not only by ordering detailed services, but also regularly with special options from Megafon. We present to your attention the most useful ones.

SMS check

A completely free option with which you will control the transfer of funds to your balance. You will always know how much your account was replenished and at what time. After the money is credited, you will receive an SMS with information about the date, replenishment amount and current balance.

You can activate the option in your personal account in the “Services, options” section, as well as by command * 313 * 1 # by sending a text message to 5013, in the body of which indicate the word “YES”.

Live Balance

An option that allows you to find out after each paid option how much you spent. For example, after sending a message or call, a sign will appear on the screen with the amount of funds spent on this action and the amount remaining in the account.

Live balance is available in roaming in Russia, on a smartphone and tablet. The information will pop up on the screen without sound notifications, just review the information in time.

To activate the option, go to your personal account “Services, options”, where you will find the appropriate one, or create a short request * 134 * 1 #. Once connected, you will be notified via SMS.

Balance of loved ones

If you always top up the account of your children, parents, and loved ones, you will no longer have to ask how much money they have left, for this there is a special option “Balance of loved ones”, which is provided free of charge.

The guardian is the one who controls the balance, and the ward is the one who controls the balance. The ward must first dial the command * 438 * 1 * tel #, where instead of “tel” indicate the guardian’s number. Now the person with this number will be able to see how much money you have in your account. To view information, the guardian must dial the command * 100 * ward number #. Management is possible by number 000006.

other methods

You can order invoice details by courier or by e-mail by contacting a Megafon communication center in your city with your passport or by calling the short number 0500. When the specialist asks for your data, dictate it and inform that you want to receive details within the nth period of time by courier/mail.

Call center

How to find out why money was withdrawn from Megafon? It all depends, as a rule, on the personal preferences of each client. People themselves choose how to clarify information about the movement of money on a SIM card.

Some people prefer to call an operator at a call center, receiving a detailed answer to the question asked there. And our case is no exception.

To find out why money disappeared from the SIM card, it is recommended to do the following:

1. Call 0500 from your mobile phone.
2. Wait until the caller is answered. You need to be patient, a “live” operator will not come right away.
3. Report your problem, then give your mobile phone number.
4. Help the call center worker identify the caller. Usually for this you are asked to provide your passport information. The relevant information will not be distributed to third parties.

All that remains now is to be patient and wait a little. The call center employee will check the information on the SIM card and then communicate it to the caller. If you wish, you can immediately submit an application to disable paid services or to connect to a new tariff plan. Fast, simple, convenient and free!

Why is it needed, possibilities

And an addition to the description of what Megafon Pro is: this is a portal that is needed to perform the most basic actions with an account (checking the balance + topping up + transfers), viewing news, weather and using (including paid and free subscriptions) entertainment services.

The website megafonpro.ru has sections:

1. Balance on the number.
2. Refill.
3. Transfer money from a mobile account to a bank card.
4. News (Worldwide, Travel, Sports, Politics, etc.)
5. Videos (serials, films, blogger vlogs, cartoons, etc.). There is a direct link to Megafon TV.
6. Weather + functionality for connecting daily SMS about the weather.
7. Exchange rates + functionality for connecting daily SMS with current exchange rates.
8. Horoscope + functionality for connecting daily SMS with a horoscope for your zodiac sign.
9. Jokes.
10. Games for mobile phones, including those that work without installation.

Some of the services available here are free, some are paid. The site is adapted for viewing on mobile devices, but can also be used from a computer. Games are no exception.

Function menu

Is money being withdrawn from a Megafon SIM card? What to do? We first need to understand why this happens. It is required to detail the account. Otherwise, you may make a mistake. For example, simply not calculating your expenses for mobile communications.

If desired, Megafon clients can manage their SIM card using a special functional menu. To do this, just dial the command *105# on your phone, and then just “ring” it.

Information about all connected paid services will appear on the screen. If necessary, they can be disabled. How to do it? You will have to follow the instructions on the smartphone display.

How can I find out the debits for the last week on Megafon?

Weekly expenses will be shown if you use one of these methods:

• creating a ussd request in the format * 113 #, by sending which you will receive an mms message containing a whole list of each transaction that occurred over the last 7 days with the date, amount and specific time of debit;
• Having received the data by email: if you are uncomfortable reading expenses on your phone, because this information is always voluminous, then create a text message in the body of which write your email address, sending it to number 5039, this option is paid and will cost 21 rubles. (may vary depending on region);
• in your personal account https://lk.megafon.ru/login/, logging in to the site, using your phone number as a login and a one-time password, which you need to obtain upon request * 105 * 00 #; then visit the “My Account” section, in which select the “Expenses, replenishment and detailing” column, then a page will open indicating the given month and year, at the bottom of which there will be a “Order call detailing” button; Having selected a time period, click “Order”, and now a list of all expenses for the specified period will appear on your screen.
• receive information on the screen by sending a text message to 5039, leaving the “text” field empty, as a result of which you will receive an mms, which will contain a list of transactions, time, amount, date for the previous 7 days.

Last five

How to find out what money is being withdrawn for? Megafon, like any other operator, allows you to monitor the balance of your mobile device. For example, using the “Five last paid actions” option. Using it, you can find out for which five operations and exactly how much money was debited from the SIM card account. Convenient and free!

To achieve the desired result, the client needs to do the following:

1. Open dialing mode on your smartphone.
2. Dial *512#.
3. Tap on the “Call subscriber” button.

All you need to do now is wait a little. In response to the actions taken, the client will receive a message about the last five paid actions. With the help of relevant information, you will be able to understand where the money from the SIM card went. However, to disable paid services you will have to type separate USSD requests or contact the operator’s communication shops.

Precautionary measures

You can avoid unexpected expenses related to cellular communications in the following ways:

• Carefully read the terms and conditions of the offers provided by the provider;
• Do not accept dubious subscriptions;
• Do not activate paid online file hosting services;
• Do not send USSD requests that you are not sure about.

We recommend that you regularly check the current lists of services activated by the subscriber to avoid charges, and also remove unnecessary options in a timely manner.

Suspicions of dishonesty

How to find out what money is being withdrawn for? Megafon is a company that, like any other, can be complained about. There is no need to be afraid of this.

If a client has suspicions about unfair provision of cellular communication services, he should first request details of the phone number, and then write a complaint. If there is no response to them, go to court.

As a rule, things do not go to such extremes. It usually turns out that a person connected himself to some paid service and then forgot about it. Money is debited from the SIM card account again and again, and the connected option has not been used for a long time. There is no violation of the contract between Megafon and clients under such circumstances.

Reasons for withdrawing money without the subscriber’s knowledge

The phrase “MegaFon steals money” has already set people on edge. The thing is that the operator has another way of making money - no one will lend money to subscribers. Another thing is that certain services are provided on conditions that are not always pleasant. Experience working with subscribers in service salons shows that in 99.99% of cases it is not the operator who is to blame.

The main reasons for money missing from an account:

• The operator wrote off money on account of previously consumed services that for some reason did not pass the tariffication - this does happen, but very, very rarely. Therefore, funds are written off later.
• The subscriber has visited a country where an online roaming agreement has not been signed with operators - the debiting of funds occurs with a long delay, which raises suspicions among subscribers of “theft” (at the same time, they do not notice the lack of tariffs in these countries).
• The subscriber activated the service, but forgot about it - believe me, people have no idea for years that they are using paid services (even if they connected them with their own hands).
• The operator made one of the free services paid - this is ugly on MegaFon’s part, but nothing can be done, it has every right to do so (if you have any objections, read the contract).
• The subscriber picked up a subscription - for example, he wanted to know the weather forecast and dialed the command. This is one of the most common schemes for connecting subscriptions (see forecasts and exchange rates on specialized resources - it’s free).
• The subscriber has numbers and personal accounts with debt. Remember how you bought a number for Masha/Sveta/Lena/Seryozha, your next door neighbor, grandmother, obnoxious nephew or distant relative? So, if they allow the formation of a debt and do not pay it off, you will have to answer (and there is no need to argue to the contrary - you signed the agreement with your own hands, no one forced you to do this and no one put the cold barrel of a gun to your temple).
• The subscriber has children and they have gained access to the phone - say thank you if the money disappears only from the phone, and not from your bank card, where the amount for the next mortgage payment was located. In general, children and elderly relatives have a unique and ineradicable gift for creating debts on telephone numbers.
• The chosen tariff turned out to be confusing, which led to unnecessary write-offs.
• The subscriber used a service that included a free period. He needed to track the end of this period and disable the service.
• Confusion in directions - sometimes you call what seems to be your region, but the call turns out to be long-distance (for example, code 928 is found at MegaFon of the Krasnodar Territory and Rostov Region, which can lead to confusion).

Most often, money is lost due to the fault of subscribers. They produce dozens of numbers and do not control them, do not consider it necessary to read contracts, laws and offers are not written to them, they call dubious numbers, participate in television lotteries (this is generally incomprehensible), send dubious USSD commands, visit no less dubious resources and attract dozens of subscriptions to them. And it is impossible to convince them of their own wrongness.

Remember that MegaFon billing (the hardware and software system that keeps track of consumed services and carries out tariff calculations) almost never makes mistakes. If an error is suspected, billing data is compared with data from other systems - the procedure eliminates inaccuracies and points to the real culprit.

SMS service

If you want to find out where the money from your account was spent, use the SMS service from your provider, which will promptly provide the necessary information:

1. Write an SMS to the number “000105612” - “Last 5 calls”.
2. SMS to “000105611” - “Last expenses”.
3. SMS to “000105613” - “Last 5 SMS”.

As a result, you will receive a response notification from the operator with the requested information. Sending a message in your home area is free of charge.

How to view expenses if there is no Internet access

You can find out information about all expenses using another method - go to the Megafon office. Of course, this is not the most comfortable method, because the cellular operator may be located much further from your home, but in the absence of the Internet, this is the only method.

When applying, you must bring a document confirming your identity. Keep in mind: if the SIM card was not registered in your name (for a friend, very close relative/spouse), you will not be able to receive details.

Is it possible to return written-off funds?

Few people know that the subscriber has the right to return funds written off for services that were activated against his will.

. To do this, you need to personally visit the nearest Megafon office and file a written claim.

The document must contain:

• a complete description of the situation in which the subscriber feels injured;
• clarification of exactly which subscriptions were issued against the will of the Megafon client, or what paid content was imposed;
• evidence that the subscriber did not use the number at the time of connecting content or subscriptions (it is advisable to provide documents).

Mobile company specialists usually try to meet customers halfway. In 90% of cases they return illegally debited funds.

Important! The processing time for such a request is usually about 10 days, during which all the subscriber’s requirements are usually satisfied. A refusal can only occur if Megafon employees believe that the subscriber wants to receive money fraudulently.

If desired, in case of refusal, the company’s client can go further and file an application with the court demanding a refund for the services imposed by the operator.

With a short command

This is the simplest option that does not require an Internet connection and the use of a computer or other devices other than a phone. Moreover, both a smartphone and a push-button mobile phone are suitable.

How to find out the latest calls on Megafon:

1. Open dialer/unlock keyboard.
2. Dial the combination *512#.
3. Press the call button.
4. Wait for an SMS from Megafon with the last 5 paid actions (debits).

For each write-off, information will be given in the format “date and time, name of service, quantity / duration, cost.”

Please note: if you do not receive an SMS with the cost of the last 5 debits from Megafon, make sure that your number does not have a ban on using short numbers and receiving SMS from them. By default, such a ban does not apply to operator service numbers, but the possibility of a system error cannot be ruled out.