Vodafone personal account: how to use the operator’s application

Vodafone is a Ukrainian mobile operator that has been operating in the relevant market for more than 30 years. The company has all the necessary licenses and permits, and also constantly updates its equipment in order to provide its customers with not only official, but also the best services in the country. This is a leading company with more than 50% of subscribers from all over Ukraine.

The company tries to act and formulate its policies in accordance with modern customer-oriented requirements. Each subscriber can register his own personal section to manage services remotely.

After connecting and registering, you log into your My Vodafone personal account and you can start managing.

Vodafone (Ukraine): why is there no “Personal Account” service?

If previously Vodafone provided the opportunity to register in your “Personal Account”, then from June 7, 2021 the situation has changed somewhat. Of course, life does not stand still. Everything is improving and progressing. However, as before, it is very difficult to get through to the Vodafone operator.

Network subscribers have many important questions. And if previously they could independently register in the “Personal Account” and track the entire process, now it becomes impossible to control their account and other moments by logging into the “Personal Account”.

How to register in the “Personal Account” of Vodafone Ukraine?

And, as before, it is very difficult to reach an operator in order to clarify a question of interest... You could check the latest information on your phone number until June 7, 2021 using. But now only the free My Vodafone offers the ability to register and control your and other numbers. Let's talk about this in more detail.

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Vodafone (Ukraine) there is no login to the “Personal Account”: what to do?

If you go to the official Vodafone website today, you will find the sections “Tariffs”, “Abroad”, “Go to Vodafone”, “Joice”. Below are the headings “Top up account”, “Internet”, “Money to order”, “Vodafone Bonus”, “Online store”, “Send SMS”. But the “Personal Account”, as well as the “Internet Assistant” are not available on the site.

Don't bother and don't waste your time, you really won't find them here. And they are no longer at the personal address of the old MTS operator either. Vodafone has stopped providing these services. And he suggests moving with the times.

Free mobile independence through the My Vodafone application is the ability to choose and switch to a different tariff at will, disable/connect a certain service, replace bonuses with gifts, etc.

It turns out that registering with Vodafone to check your account is quite possible. But only through a free application. However, today not everyone has fancy smartphones. And what should those users who have a regular push-button mobile phone do?

Probably, due to the creation of the My Vodafone mobile application, it was decided that no one would register in the “Personal Account” anymore. Advanced users will do this in the app. But grandparents don’t need it at all.

Fortunately, the My Vodafone mobile application allows you to control the accounts of your elderly parents or elderly grandparents. It often happens to older Vodafone users that money is withdrawn from their account for unused Internet, which, by absolute accident, they simply turned on.

How to register in the “Personal Account” of Vodafone Ukraine?

Sometimes it is necessary to replenish the account balance of elderly relatives in a timely manner, because they themselves cannot do this or it is necessary to control their tariff and find out expenses. My Vodafone provides the opportunity to manage not only your number, but also other numbers online.

From one mobile application you can independently manage several numbers at the same time. This self-service system allows network subscribers to independently check their number, account, Internet traffic and quickly receive answers to questions that often interest network subscribers.

Perhaps some of you will call the operator and waste your time and nerves asking questions. And the other subscriber will want to find out everything himself. It is for such users that the free mobile application “My Vodafone” is intended.

Features of the Internet Assistant

The self-service system does not exclude, but complements the functions of the My Vodafone mobile application. It allows all prepaid clients and those who have entered into a contract with the company to gain quick access to control and management of their own account.

To fully present the functionality of a personal account, we will talk about its sections:

• 
  How to call the Vodafone (MTS) operator: methods, procedures, tips

1. Home page - provides information about: the current personal account balance;
2. the rest of the Internet traffic;
3. the amount of money spent on communication services over the last calendar month.

Owners of a personal account in the Internet assistant will first of all learn about promotions and marketing plans.

My Vodafone mobile application: how to register?

First of all, you need to pick up the phone, download, and then install the free mobile application and log into it. Online stores will help you download the program. This can be done using the Play Store search engine or the My Vodafone app store search engine.

After installing it, click “open”. As you can see, downloading and installing the application is quite easy and simple. The size of this application on Android when unpacked is about 100 MB.

How to register in the “Personal Account” of Vodafone Ukraine?

When the application opens, you will see the typical Vodafone red logo. After launching the application, the program will ask you to enter your phone number. Enter it by clicking on the “Login” window.

The My Vodafone mobile application will allow you to log in to manage your number, other numbers, find out about current tariffs, and Internet traffic. You will be able to independently administer several numbers.

All this is easy and simple to set up. After entering your phone number, literally in 2-3 seconds you will receive an SMS message from Vodafone indicating a 4-digit code. You need to enter it.

Home Page: What is the main application?

The main section of the free mobile application is the home page. Basic information is provided here. It is this page that most interests network subscribers. The presented control settings are clear and simple for the average person.

By clicking on your number on the home page, the subscriber will be able to create control here over another number of the Vodafone mobile operator, if, of course, you need this. To do this, just add the desired number or several numbers. For someone else's number, this service will not be possible, since a code is received that must be entered.

Often, smartphone owners control the bills and expenses of not only older people, but also children. Add the necessary numbers in the same way as with yours - by sending an SMS message.

How to register in the “Personal Account” of Vodafone Ukraine?

Switching between phone numbers after registering them is done by selecting the desired number on the phone screen on the left side. After logging in and registering, go to your number balance and find out how much money is left in your account.

You can top up your account online from the app. To do this, just click on the plus in the right sector. And by entering the card number, top up your balance.

Service management.

The tab consists of four sections - Internet, Calls, Messages and Popular.

MTS personal account - Internet

The Internet tab includes a promotional option Twenty percent back. The Second Memory service is a cloud service for data exchange and storage.

The Calls tab consists of two sections:

• Voice mail. The service allows you to always be aware of when and who called. On the page you can learn in detail about the connection conditions, cost and capabilities of this service.
• Black list. The ability to connect to a service that will block unwanted incoming calls and messages. You can add any numbers to the list, including long-distance and international numbers. Next, select the appropriate list option, and following the prompts, compose and connect the service.

In the Messages section, they offer services to improve the SMS service. Connecting message packages with preferential prices.

My Vodafone application: can I contact the operator?

Setting up the application allows you to contact the operator. Click on "24/7". Due to the fact that users are often interested in the same questions, the free mobile application offers answers to the most common ones.

For example: How can I make calls to the customer service center from another country? How to change the tariff? How to order a Vodafone loan? How can I turn off the melody that plays when there is a beep? How to set up the Internet on a mobile phone? Here are many more questions and their answers.

Using web chat, you, as a subscriber, select any question you are interested in and read the answer provided. If you did not receive the necessary information, contact the operator online.

How to register in the “Personal Account” of Vodafone Ukraine?

A few minutes will be enough to start a chat. First, enter your name in the window that appears. Then enter your question. And select “start chat” or “call operator”. When you select the first category, literally in a few minutes the operator will begin answering your question. When you select the “call operator” button, you will be automatically transferred to the on-screen keyboard mode indicating the number “111”.

Contact details

You can contact employees of the Ukrainian mobile operator Vodafone in several ways:

1. By number: 0 800 400 111 – for all mobile operators in Ukraine, as well as landline phones.
2. By short number: 111 – only for Vodafone subscribers.
3. By corporate customer service number: 0 800 400 001.

Physical addresses of offices in Kyiv:

• Lesi Ukrainka Boulevard, 26;
• Gnata Yury Street, 9;
• D. Shcherbakovsky Street, 47;
• Kirillovskaya street, 14/18.

This is not the entire list of offices where you can buy a SIM card or get service. You can view the full list of stores at the link: https://www.vodafone.ua/ru/support/search-shop/kyiv. A map opens, and through it you can find the nearest office. It is also suggested to change the city to find branches and stores if the subscriber does not live in Kyiv.

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• about the author
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Nikita Averin

In 2021 he graduated from the Federal State Budgetary Educational Institution of Higher Education “Saratov State Technical University named after. Gagarina Yu.A.", Saratov, in the field of preparation "Informatics and Computer Science". Currently I am the administrator of the site kabinet-lichnyj.ru. (Author's page)

Vodafone: how are calls detailed?

You can call the operator or go to the nearest operator center. However, the waiting time for calls via the hotline is quite long. And contacting the center sometimes causes inconvenience in your personal schedule.

Previously, Vodafone offered to use the Internet Assistant self-service system in this case. But in this matter the line was toll. And to find out the details of calls it was necessary to pay 10 UAH.

To receive a special report, you must be a registered user in the system. The procedure for ordering call details took several minutes. It was necessary to enter the “Personal Account”. Click on the “Statistics” section, then select “Generate details”. And click on the required period of time.

After this, the system offered a choice of how to receive details: by email or through the My Vodafone system. Residents of Kharkov, Kyiv and other cities of Ukraine chose call details in this way. It was enough to complete the order by clicking on the “order” window. And wait to receive the report via email or in “My Vodafone”.

What about today? After all, we already know that it is no longer possible to enter the “Personal Account”, since the “Internet Assistant” does not function. It is our duty to inform you that the free mobile application “My Vodafone” allows you to view the details of expenses, top up your SIM card without commission, manage services online, select and change tariffs.

Tariff Smartphone Standard - the only one for Donetsk and Lugansk regions

By 2021, the mobile operator suspended service to subscribers in the ATO zone, transferring work to offline mode. That is why it was decided to transfer all residents of the Donetsk and Lugansk regions who are Vodafone Ukraine clients to the “Smartphone Standard” tariff. The news outraged many, and the reason for this reaction was the unfavorable conditions under which the above-mentioned tariff operates.

The terms of use of the “Smartphone Standard” tariff from Vodafone Ukraine imply that the subscriber must pay three hryvnia to the operator every day for the provision of communication services. This means that the monthly subscription fee is ninety hryvnia, for which a client of Vodafone Ukraine, connected to the “Smartphone Standard” tariff, receives unlimited calls within its network, as well as 50 megabytes of traffic. Every next 50 megabytes for Internet use will cost five hryvnia.

Subscribers connected to the “Smartphone Standard” package from Vodafone Ukraine in the DPR and LPR are not given free time to call clients of other Ukrainian companies, so a minute of such communication will cost one and a half hryvnia. The price of one message on the tariff is hryvnia. The client is given ten free minutes for calls abroad.

Not long ago it was said that Vodafone Ukraine is preparing to announce new tariffs for the Lugansk and Donetsk regions, but such information has not been confirmed, and it is not possible to obtain any response from technical support. We can only say that many clients of the Vodafone Ukraine operator want greater comfort and expanded opportunities for using communications and mobile Internet, and the only tariff for Donetsk and Lugansk for 2021 remains the “Standard Smartphone” from the Vodafone Ukraine operator.

“My Vodafone”: what are the pros and cons?

My Vodafone has much fewer disadvantages than advantages:

• Unknown period of communication with the operator.
• Unknown result of number of megabytes remaining.

Pros of My Vodafone:

• Ability to check the number of remaining free minutes for numbers of other operators.
• Effectiveness of management of current tariffs.
• Successful tracking of used Internet traffic.
• Activity of coordinating the number of free SMS messages.
• Ability to control several numbers simultaneously.
• The “question-answer” resource allows you to find out points of interest.
• The effectiveness of communication with the operator via chat or call.
• The activity of the functionality for checking possible services with their further activation.

Of course, it is not necessary to download and install the My Vodafone software. It's quite possible to do without it. But if you use it, you will begin to understand many issues much better on your own.

Among the advantages of the application, it is worth noting a convenient menu and functional design. Thanks to the Android application, you can learn about promotions and become a participant in them.

Control your account, remaining minutes, SMS, manage services online yourself. By downloading “My Vodafone”, you will greatly simplify your mobile life, your children and older relatives.

Device line updated

Vodafone Device tariff line 2021 A simple solution for economical communications is the line of affordable Device series tariffs. For a new subscriber or an existing one, the following options are available to choose from:

• S costs 45 UAH/month.
  At the same time, the package includes 50 MB/day using 3G technology, followed by unlimited 2G. In this tariff plan, call up to 50 minutes a day for free on the Vodafone-MTS network. Calls to numbers of other operators will cost 0.50 UAH/min., but you can call abroad for 10 UAH/min. You can send SMS within Ukraine for free up to 50 times. per day, abroad – 3 UAH/piece.
• Package M will allow subscribers to talk on the Vodafone network for 50 kopecks.
  /min. One SMS message to any phone number in Ukraine will cost the same. But the Internet is provided in a volume of 5 GB, although access to social networks will be unlimited. Calls and SMS abroad cost the same in all tariff plans of the Device line. In the first month of using the updated tariff, another 2 GB will be added as a gift to the 5 GB package, and you can save money on paying for additional traffic.
• L – a package that will allow the subscriber to evaluate all the possibilities of extensive traffic and 3G technology.
  The price of 90 UAH/month includes 10 GB and unlimited access to social networks. The remaining tariffs are the same as the prices of the M-package version, whether you are calling within Ukraine or using other country codes.

In addition to standard packages, prepaid subscribers are usually interested in information about how communication services are paid when package data and minutes run out. Speaking about the Device line, it should be noted that they can actually only run out of Internet traffic, and you will have to pay 15 UAH for additional megabytes. for every subsequent 0.5 GB. The rest of the prices do not change, except for the cost of a minute of conversation within the network in the S package, in which after the end of the package minutes the price is 1 minute. will be equal to 0.5 UAH.

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How to register in the “Personal Account” of Vodafone Ukraine?

How to register in the “Personal Account” of Vodafone Ukraine?

How to register in the “Personal Account” of Vodafone Ukraine?

How to register in the “Personal Account” of Vodafone Ukraine?

How to register in the “Personal Account” of Vodafone Ukraine?

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The mobile operator Vodafone (MTS) Ukraine offers customers the “Personal Account” function - a free self-service system through which you can independently manage services and subscriptions. To use the account you need to register in the system.

You can access Vodafone Ukraine's personal assistant through a mobile application, available on IOS and Android platforms, or a website.

The application has an intuitively simple interface, which is not difficult to understand. For all questions regarding the operation of the system, you can contact the operator, but, as a rule, this is the most extreme case.

You won’t be able to log into your personal account on the Ukrainian Vodafone website, since it is located on the official website of the Russian MTS (for several years now).