The service from service number 2283 is an automatic notification service from the MTS operator, aimed at promoting a variety of paid options from partners and from the Mobile Telesystems company. One of these options is “MTS Messages”.
MTS Message service activated
The functioning mechanism is simple, that is, the user receives a special push message with action options such as “Ok/Cancel”. In the first situation, automatic redirection to the company’s resource or automatic activation of the subscription occurs.
Both options entail debiting finances from the balance without various confirmation codes. Sometimes the price is indicated directly in the window that opens.
What is the number 2283 from MTS?
Short number 2283 MTS is a service through which subscribers receive advertising information from the company and its partners. After activating a subscription to a number, data about additional services and functions will begin to flow to users in the form of automatically pop-up windows on the device screen. This service is called “MTS Messages”.
The principle of notifying clients using this service is that the operator sends push notifications with response options to the message “Ok” or “Cancel”. The client has the right to independently choose further action, connect paid services from partners and the mobile operator or refuse them.
It should be noted that a client who agrees to connect additional options or follow a link from a message will have to pay for the provision of the service, but the cost is not always indicated in the notification.
Is it possible to get my money back?
As mentioned above, if a subscriber accidentally or intentionally clicks on the “Ok” button in the next advertisement, the money will be debited from his account. It is very difficult to prove that the subscriber performed this action by accident. If he files a complaint against the operator, then evidence must be attached to it.
For example, the client may provide:
- a screenshot of your actions performed from your phone;
- evidence that the text on the screen was difficult to read during the commercial and he made a mistake by accident.
Of course, if the subscriber does not have evidence, then it will be very difficult for him to return the funds spent accidentally. But he can read the stories of previously injured clients, draw conclusions from them, and try to get his money back. Usually the operator meets the needs of its subscribers and actually returns money accidentally spent.
Subscription activation principle
Such advertising on the screen of a mobile device is sent by the MTS Services division. Notifications are activated automatically as part of the promotion. This action is performed at the moment of activation of the SIM card. It is then that utilities are installed on the subscriber’s phone, analyzing the user’s activity and displaying pop-up windows at a set time. Subscribers are not interrupted when traveling, if the client has set up roaming and continues to use the operator’s services.
It is safe to say that regular notifications from the short number 2283 are not the result of erroneous actions of the subscriber, but an initiative of the MTS company, which is completely legal and does not violate the terms of the contract concluded with the client.
Why does a subscription become active?
The MTS Services department is responsible for intrusive advertising, which connects subscribers to mailing lists based on special promotions. Previously, the sender of notifications was called “MTS-Info”, the old name remained on SIM cards until 2013-15.
During the initial activation of the card, the required utilities and services are hiddenly installed on the user’s phone, which as a result display advertising content at a certain time or if the owner of the smartphone is active online on the network (this is also done when staying abroad in Russia with activated roaming).
That is, the appearance of advertising content or “MTS Messages” does not relate to the subscriber’s errors, but is activated directly by the operator, this is completely legal and does not contradict the concluded agreement with the organization for the provision of services.
The marketing item is included in the list of provided communication services and is indicated in the agreement, so it is inappropriate for subscribers to complain about the imposition of this advertising service.
How much does it cost to report from number 2283?
According to official data, it is provided to all subscribers free of charge. If you click the “Ok” button on the pop-up window, the money will be debited from your account as a subscription to a partner organization’s service is activated or an additional operator option is activated. Users should carefully read the information in the notification, select the “Cancel” button, or close the window without responding to the prompt.
The main inconvenience is that you may not notice the pop-up window in time if you are carried away by reading an article from the Internet, typing an SMS message or scrolling through a social network feed. A subscriber may agree to subscribe by accident, and then be surprised to find a package of paid services in the details.
Subscription cost
In general, the MTS Messages service works completely free of charge. But if the user follows the link suggested in the message and activates the subscription, then the money will be debited from his account. Many subscribers think that this is good, because... the subscription will not be activated until the subscriber himself connects to it.
But if a client follows a link or clicks a button by accident, it will be very difficult for him to return the money he spent.
And sometimes an advertisement pops up so quickly and at such an unexpected moment that the user, trying to close it, can accidentally click on the “OK” button and activate a paid subscription. Moreover, the money will be written off even if the client clicked the “Ok” button by accident, followed the link and quickly closed it.
To avoid these troubles, the subscriber is recommended to disable 2283 MTS.
Ways to disable services from number 2283
There are several ways to disable .
- The easiest method to get rid of regular alerts is to dial the command *111*1212*2# and press the “Call” button. In most cases it works, but if it doesn't, you can go to your phone's settings.
- Subscribers with old-style SMS cards should find “MTS Services” among the main menu items, click “Settings”, then “Service”, select “MTS-Info” from the total number of services and select “Disable”.
- SIM cards of the updated format have different settings. Owners should find the “MTS” item, click “Settings”, select “Notifications” and click “Disable”.
The described settings options may vary slightly depending on the operating system and phone model.
- Calling the hotline can also be useful and help sort out the situation.
You can check whether any paid subscriptions have been activated using the request *152*22#. Disabling paid services is usually done by sending an SMS to MTS number 2283.
How to protect yourself from paid subscriptions
All subscribers who have been using the MTS mobile operator for a long time, and have long been tired of advertising subscriptions, are wondering how to disable them.
You can disable them. And this is done in different ways.
For example, the user can:
- personally contact the MTS cellular communication salon;
- call customer support at 0890 or 8 800 250 08 90;
- activate a service called “Content Ban”.
You can also disable paid services through customer support. The subscriber only needs to dial the number: 0890, wait for the operator’s response, and receive all the information he needs.
Disable short numbers on Beeline
Beeline subscribers can check all their paid subscriptions in their personal account in their profile. To do this, click “Subscriptions” and in the section. Here you can disable any paid service under the number discussed in the article, which you connected by accident or you no longer need. Each subscription will be canceled if you send an SMS to the number from which you subscribed to the services, and in the text you need to write the word “STOP” or “STOP”. The official website confirms this statement. There can be no exceptions. I hope you understand what this number is and how you can disable the service under phone number 4446.
"Theft in law." Short numbers. MTS
Today we will talk about the long-standing problem of the legalized “taking of money from the population” in our country with the help of paid services that provide their services through short numbers. The phrase “content providers” would not be very appropriate here, because this article is not about content. Actually, more than one material is planned under the title “Theft in Law”.
The story being described is about a particular incident that happened (or rather, is still happening) in my family. So, the operator is MTS . My no longer young mother uses the number of this operator, which is registered to me. For the last couple of years, the number was on the “Cool 2009” tariff plan, but the problems began the next day after switching to the “Your Country” tariff plan. Whether this is a coincidence or not, I don’t know, but it’s worth mentioning. Now, I’ll highlight this in a separate paragraph, because the phrase below is the key one in the article:
[The number has been connected for a long time]
Actually, this service was also available at “Cool-2009” (it was even included in the package), and it is also connected to the current “Your Country”. The “Content Ban” was not disabled even for a minute.
So, on July 9, 2012, the tariff was changed to “Your Country” from “Cool-2009”, and on July 10, the balance of my mother’s personal account unexpectedly decreased by 60.96 kopecks. Having learned about this, I ordered details of her conversations through the MTS Internet Assistant, where I found the following line:
07/10/2012 14:03:51 +04:00 0671 Tel. 1:00 51.6600
It shows that an outgoing call was allegedly made from her number to a paid short number 0671 lasting 1 minute, for which 51.66 rubles were charged. excluding VAT = 60.96 rub. VAT included.
Seeing this disgrace, I began to look into it. First of all, I found out from my mother that she herself did not call the short number 0671. Random dialing in your pocket is also excluded, because There is no such number in the outgoing calls of her old Samsung SGH-N620 phone, I checked this with her and then checked it personally. There are also no incoming SMS from this short number to which she could (theoretically) call back. Moreover, her old phone doesn’t even know how to open Russian SMS correctly and instead simply reboots.
There are no subscriptions on my mother’s number in the MTS “My Subscriptions” service. However, I already wrote this “for show”, because... We are talking specifically about outgoing calls to a short number, and not paid SMS mailings, and “My subscriptions” do not play a role here.
Now it remains to find out what this short number 0671 is. We enter it into the special field “Short number services” on the MTS website and find out that some kind of “Health Club” operates on a commercial basis using this number, and to improve your health there , you will have to pay 60.96 rubles. for every minute of an outgoing call, which is comparable to the price of a minute of conversation from international roaming. Moreover (attention!): “The service is provided jointly with Mobile Consulting Group LLC.” Do you already understand? Together with whom? That's right, with MTS!
But, as I wrote above, my mother already has a connection that should block outgoing calls and SMS messages to such short numbers. But, nevertheless, the fact of the call and charges for it in detail takes place. Well, as a final touch, I decided to check the list of short exception numbers for this service, and did not find 0671 in it:
As a result, even if we assume that my mother accidentally or intentionally called this paid number or her phone with an unlocked keypad did it on its own, lying in her pocket or bag, and then the “evil telephone spirit” cunningly removed it from the outgoing list calls, the “Content Ban” service still should not have missed this kind of call, and MTS billing should have written off money for it.
Therefore, I made a claim with a request to return the debited funds to the personal account, as well as to deal with it, and on July 10, 2012, I sent it to the email address [email protected] In particular, I asked:
“Return the amount of 51 rubles to the account number +7916ХХХХХХХ. 66 kopecks excluding VAT (and at the same time find out how this could happen when connected).”
As a result, on July 13, I received a response from MTS specialist Anna Emelyukova, which said, in part:
“In response to your appeal dated July 10, 2012. We inform you that a recalculation was made for an outgoing call to the short number 0671 dated July 10, 2012. Cash in the amount of 60 rubles. 96 kopecks credited to personal account 27732093ХХХХ.
Additionally, we inform you that information on the work has been transferred to the appropriate department.”
Well, I thought that would be the end of the story, but no! At the beginning of September the situation repeated itself, and on a larger scale. In the first half of September, 182 rubles were already stolen from my mother’s personal account (yes, let’s call a spade a spade!). 87 kopecks for the allegedly completed 3 minutes of outgoing calls to the same ill-fated short number 0671, which is still not in the outgoing calls of my mother’s phone and she has absolutely no idea what we are actually talking about. Moreover, her phone mostly lies in the hallway and is only occasionally used to call relatives. No one else has access to him, there are no small children in the house either. But there is a “Content Ban”. And it was. Having looked at the details again, I was unsurprised to find already familiar points (in the above detail screen the prices do not include VAT 18%):
Of course, I made a claim again and sent it on September 21 to the same MTS address. I quote the text in full:
"Hello. In July of this year, I already contacted you with the following problem: on the number 8 916 ХХХХХХХ in the details an outgoing call to the Health Club number (0671) was noticed. The phone number 8 916 ХХХХХХХ is used by my middle-aged mother, who does not call short numbers and does not even know about their purpose. Moreover, this number has been installed for a long time. However, this call is present in detail. As a result, you gave me a refund for July 10 in the amount of 60 rubles. 96 kopecks and promised to look into the correctness of the work (your letter is quoted below). However, the following item is again visible in the expenses for this month in the Internet assistant: Outgoing communication: Health Club (0671) 3 minutes 154.9800 rub. Dear MTS specialists! Let's learn to solve problems one at a time. Please get rid of the number 0671 (I don’t have it in “My Subscriptions” and I don’t want to see it in my details), get yours working and return the amount indicated above. Thank you in advance. The number is registered to [my full name is indicated]. Contact details are below."
Having submitted the claim, I began to wait for the result of its consideration, but during this time another 121.92 rubles were written off from my mother, who receives a more than modest pension. for 1 minute and 1 second of a call to 0671. Moreover, if you carefully follow what is written, you may notice that the details suspiciously often contain write-offs for exactly 1 minute and 1 second ! There are a lot of such rare coincidences, don’t you think?
On September 23, I again received a response from Anna Emelyukova about a refund, and also that the specified number had been reconnected:
“In response to your appeal dated September 21, 2012. We inform you that a recalculation was made for outgoing calls to the short number 0671 dated 09/03/2012, 09/22/2012. Cash in the amount of 304 rubles. 80 kop. credited to personal account 27732093ХХХХ. reconnected."
But tell me, what’s the point of reconnecting, if even a fool can see that this short number 0671 is on MTS’s list of exceptions (which they simply “forgot” to mention in the corresponding section of the site) and calls to it are technically allowed even when “Content Ban” is activated . And they “forgot” to mention this, apparently because this “scam” of clients for money under the name “Health Club” is provided by Mobile Consulting Group LLC together with MTS itself. That is, MTS makes money from this, and, as we see, its subscribers too.
Actually, this is how it turned out, because on September 29, my mother again received a mysterious outgoing call to the same 0671 and again for 1 minute and 1 second for 121.92 rubles.
Of course, reconnection was nothing more than dust in the eyes, and it could not give anything. What do you think MTS would prefer: to lose one (two, three, fifty) low-paying subscribers or to turn off a similar “golden tap” from which good money steadily flows? Let's see. Maybe I'm wrong about something. However, I sent a claim to MTS for the third time, ending it with the words that I was already ready to give up this and five other MTS numbers for my family and switch to service with another operator, if this kind of write-off for number 0671, which my mother does not need for nothing, will continue to appear out of nowhere. I have not yet received an answer to this, but it is already quite predictable. Nevertheless, I will continue to monitor the development of the situation and will definitely write a continuation (or ending) of this sad story as a supplement to this material or devote a separate article to it. As you can see, the popular opinion “MTS steals” for many years is not without foundation. But everything can always be quietly attributed to a technical glitch.
Update dated October 3, 2012:
Today a specialist from MTS contacted me by phone. Moreover, not from Ryazan (where the operator’s contact center is now located), but from the Moscow federal MTS number. According to her words, the next portion of money (121.92 rubles) was returned to my mother’s phone account, and she was assured that this short number 0671 was not on the MTS company’s list of exceptions. They don’t know yet what the reason for such calls is, but they again assured me that they shouldn’t go through if the “Content Ban” is enabled. Therefore, the girl again promised that technical specialists were already working, tasked with understanding such a mysterious situation and eradicating it. I also tried to convey as convincingly as possible that my mother did not call the number 0671 at all, it was not and was not on the list of her outgoing calls, and therefore the situation seems doubly mysterious to me. In response, they promised to contact me after a while to find out whether this happened again. Of course, I will also monitor all write-offs and, in case of new surprises, I will write about it on our website.
This material is based solely on the personal experience of the author.
"Theft in law." MTS. Continued >>
"Theft in law." MTS. Again 0671 >>
"Theft in law." MTS. Roskomnadzor >>
"Theft in law." MTS. Solution >>
What does “MSS PARTNER MTS” mean?
As you know, the services of the mobile operator MTS include not only voice communication, but also many additional alternatives. These are mobile Internet, SMS information services, mobile TV, downloading various game programs to a smartphone, subscriptions to Internet media and much more.
In addition to the operator itself, such types of services can be provided by various third-party organizations (Internet resources), with which the subscriber has previously entered into some type of agreement (Internet subscription). They can be either free (for example, informing retailers about any promotions) or paid, in accordance with the services provided to the subscriber (paid music subscription, paid SMS notifications, and so on).
Write-off of expenses “SMS PARTNER SMS” means write-off of funds of an MTS subscriber for any paid services provided to him by various third-party organizations. A subscriber's subscription to paid services can be conscious (for example, a person deliberately chose to pay for paid music), or it can be done accidentally (the subscriber simply clicked on a button or link). There are also situations when such paid services were imposed on a person against his will (fraud).
